# RueBaRue  Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about RueBaRue  Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more.

Source: https://www.capterra.com/p/179399/Guest-Experience-Platform

---

# 

 RueBaRue Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

RueBaRue

## What is RueBaRue ?

The award-winning RueBaRue Guest Communication Platform helps vacation rental companies optimize operations, increase revenue and please guests through innovative automation features — SMS/text automaton, guest messaging via text, digital guestbooks, local area guides, Google business reviews, money-making extended guest stays and more. RueBaRue saves time, big time by reducing guest calls and emails. We also help guests report problems to managers for faster resolutions - and stellar reviews.

## What is RueBaRue used for?

[Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)

Overall rating

Based on 29 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Starting price

$5

Other, Per Month

Free trial  
available

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Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for RueBaRue ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ruebarue.com&name=RueBaRue )

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### RueBaRue

5.0 (29)

VS.

[4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/)

Starting Price

$5

Other, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (29)

Ease Of Use

4.6 (1,524)

Value For Money

5.0 (26)

Value For Money

4.6 (1,456)

Customer Service

5.0 (29)

Customer Service

4.7 (1,497)

## RueBaRue alternatives

[4.5 (1,282)](https://www.capterra.com/p/131924/Lodgify/reviews/)

Starting price

$16.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.7 (547)](https://www.capterra.com/p/169863/Your-Porter-App/reviews/)

Starting price

$16.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

Highest Rated

[4.9 (259)](https://www.capterra.com/p/100831/OwnerRez/reviews/)

Starting price

$40.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.4 (461)](https://www.capterra.com/p/159377/Guesty/reviews/)

Starting price

$23.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/179399/Guest-Experience-Platform/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Guest Communications

5.0 (11)

100.00% of 11 reviewers that rated this feature as important or highly important

Communicate with guests directly within the system

Guest Experience Management

5.0 (11)

100.00% of 11 reviewers that rated this feature as important or highly important

Capture guest experience at a granular level and utilize data to deliver tailored services

For Vacation Rentals

5.0 (9)

111.11% of 9 reviewers that rated this feature as important or highly important

Designed for vacation rentals

Reservations Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

RueBaRue 4 features

Designed for vacation rentals

Communicate with guests directly within the system

Capture guest experience at a granular level and utilize data to deliver tailored services

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Get Advice

We can help you find the software with the features you need.

Features

4.9 (29)

4.9

Based on 29 reviews

## Pricing

Value for money

5.0 (26)

Free Trial

Basic

$5.00

Other,Per Month

Value for money

5.0 (26)

5.0

Based on 26 reviews

## Integrations

[

OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[

Escapia](https://www.capterra.com/p/134081/Escapia/)[

LiveRez](https://www.capterra.com/p/82992/LiveRez/)[

Barefoot](https://www.capterra.com/p/87349/Barefoot-Agent/)[

LMPM v4](https://www.capterra.com/p/245584/LMPM-v4/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (29)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (29)

5.0

Based on 29 reviews

## User reviews

Overall rating

5.0

Based on 29 reviews

Filter by rating

5(29)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

DM

David M.

OWNER

Leisure, Travel & Tourism

### "Ease of communications with RueBaRue"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 1, 2024

It has been a great experience Very responsive company

Pros

Ease of use. Great communications tool for guests.

Cons

Nothing. We have no complaints. Maybe how little text you can use.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AH

Autumn H.

Hospitality Coordinator

Hospitality

### "Wonderful Communication, Features, and Growth"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 20, 2022

The customer service is absolutely outstanding. If we need assistance they are quick to help and as accommodating as they can be.

Pros

The ability to communicate with our guests via text, collect important information from surveys to help personalize their experience, and share information about the home and area with a simple link has done wonders to our processes and customer relationships. With this, we will be able to grow our hospitality and concierge services by leaps and bounds.

Cons

With this being a new program, there are some glitches that come up. However, Nars does a wonderful job of addressing these glitches and getting them taken care of in a timely manner.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 25, 2022

Hi Autumn, thank you so much for your terrific review!

MM

Melody M.

Owner

Hospitality

### "Very Cool Virtual Guest Book "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 19, 2022

Pros

Its very extremely helpful for guests. Very cool

Cons

We like the software so filling space until we hit 40

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 25, 2022

Hi Melody, thank you so much for your review.

MT

matthew t.

owner

Leisure, Travel & Tourism

### "Seamless"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 18, 2022

Pros

A great guest communication platform for for the vacation rental industry.

Cons

The software is still being built out to add new features.

Reasons for choosing RueBaRue

They listened to our needs and pointed out the value of their product.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 25, 2022

Hi Matt, Thank you so much for your wonderful review!

EI

Eleazar I.

Manager

Hospitality

### "Great Product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 14, 2022

One of the biggest problems solved was the lack of communication with our guests throughout their stay. Most of our guests used to let us know their issues at check-out time. Now we are receiving messages during their stay, giving us a chance to solve the issues before they leave.

Pros

Guest communication is our favorite feature. Easy to use and very simple integration to the system we already use.

Cons

The ability to send a message from the phone app to a new number would be great. Other than that, everything else was simple to use and very effective.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 17, 2022

H Eleazar, thank you so much for the great review!

KF

Karen F.

Owner

Real Estate

### "Rue Ba Rue is now a crucial part of our daily operations."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 11, 2022

The support team is proactive in letting us know if there are any issues, and when we have had any issues they are quick to respond to our issue.

Pros

The user interface with our office staff is great. It automates guest communication prior to arrival (e.g. driving directions, access codes), and it allows us to notify guests of weather/traffic/elevator issues with alerts with a click of a button. The review process is also ideal for obtaining positive guest reviews on google.

Cons

This product does what we need it to do. I can't think of anything at this time.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 13, 2022

Karen, thank you so much for your great review.

TW

Terry W.

Owner

Hospitality

### "Great Software "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 10, 2022

It has been a great experience. The software works exactly the way it did in the demo.

Pros

Guest communication and I especially like the alters feature.

Cons

I do not have any cons for this software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 16, 2022

Hi Terry, thank you so much for your great review.

LK

Lissa K.

Owner

Leisure, Travel & Tourism

### "Better Business, Happy Guests, and Just Plain Fun"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 10, 2022

Whether the vacation rental company is large or small, having everything in one place for the guest is beyond convenient! Our guests LOVE RueBaRue. The Property Guide and Destination Guide are so beautifully presented and easily customized for our company - takes away the tedious upkeep of an in-home manual. I like the ability to actually show hospitality to our guests by communicating w/ them so easily through RueBaRue. Not only do we provide a clean, luxurious home for our guests, but the ability to let them know that we are available should something be amiss or make a recommendation for the area is icing on the cake. People look forward to their vacation time, and RueBaRue adds to that excitement by having every little detail thought out and provided for our guests. From the Property Guide and Destination Guide to the ability to communicate w/ our guests and send out automated informative texts is critical for exceptional customer service. Guests love RueBaRue and I think it helps us stand out as the luxury boutique company that we are. Thank you RueBaRue ~ you've made us a better company!

Pros

RueBaRue has enhanced our ability to provide an exceptional guest experience, especially in the area of Customer Service. The most impactful way RueBaRue has benefitted our company is acquiring more Google 5-star reviews. This has been a huge benefit! On the flip side, having the ability to easily communicate with our guests over issues they might have at the cabin has precluded bad reviews online. Being able to solve problems, take care of arising issues, and clarify misunderstandings has resulted in a better guest experience because they appreciate being heard. When guests can vent their frustrations immediately through RueBaRue about issues, large or small, upon departure they usually run out of steam to write a bad review because more times than not, they just wanted to vent and be heard. When you can "listen" and empathize through texting in this way, it greatly de-escalates issues. In addition, using RueBaRue has eased our workflow tremendously with automated texts and communications with our guests, and effortlessly integrates with our Streamline Reservation Software System. I cannot say enough how much RueBaRue has positively impacted our business.

Cons

Being a teacher and being able to put myself in the learner's seat helps explaining a subject from the learner's perspective, anticipating questions they might have in applying their newfound knowledge. I feel that the FAQ could be more detailed in explaining certain functions. Watching the webinars helped tremendously and having those available is awesome. Rebekah is so amazing in helping explain things and being willing to jump on a zoom call to demonstrate. Maybe take all the how-to inquiries you receive and make them a part of the FAQ might help? But this is really minor - the ease of setting up and using it is wonderful.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 13, 2022

Lissa, thank you so much for your great review.

LP

Liz P.

Owner

Hospitality

### "Hightly Recommended "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 10, 2022

Guest communication has significantly improved.

Pros

Integration, functionality, guest satisfaction.

Cons

It sometimes takes a few seconds to load.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 13, 2022

Liz, thank you so much for your great feedback.

GF

Grace F.

Administrative Assistant

Real Estate

### "Pocono Properties Rentals & Sales"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 1, 2021

short term vacation rentals

Pros

the "Guides"!!!!!!!!!!!! No one else has guides in their program

Cons

some of the items are not "common sensed"

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 6, 2021

Thank you so much for the five-star rating. We will be updating the UI this fall to improve the ease of use significantly.

[View all Reviews](https://www.capterra.com/p/179399/Guest-Experience-Platform/reviews/)

Popular comparisons

[Hostaway vs RueBaRue](https://www.capterra.com/compare/152433-179399/Hostaway-vs-Guest-Experience-Platform)

[Lodgify vs RueBaRue](https://www.capterra.com/compare/131924-179399/Lodgify-vs-Guest-Experience-Platform) 

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