# RueBaRue Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RueBaRue the right Customer Communications Management solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179399/Guest-Experience-Platform/reviews --- RueBaRue 5 (29) [View alternatives](https://www.capterra.com/p/179399/Guest-Experience-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RueBaRue Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews LP Liz P OwnerHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Integration, functionality, guest satisfaction.“ May 10, 2022 PS Pam S Marketing ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “The customer support is top notch and has made our decision to go with RueBaRue one of the better ones we've made!“ February 20, 2021 ## Showing most helpful reviews Showing 1-25 of 29 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Justin F. President Hospitality Used the software for: 2+ years ### "Excellent Amenity to Website" October 16, 2018 5.0 Pros I was one of the first users of RueBaRue and continue to use it now 2 years later. There are many features of the site that allow me to give my renter guests a better experience when they come stay with me. I love that the website owner is receptive to feedback and always willing to make suggested improvements. Cons I haven't found anything I don't like about it yet. Review Source EI Eleazar I. Manager Hospitality Used the software for: Less than 6 months ### "Great Product" May 14, 2022 5.0 One of the biggest problems solved was the lack of communication with our guests throughout their stay. Most of our guests used to let us know their issues at check-out time. Now we are receiving messages during their stay, giving us a chance to solve the issues before they leave. Pros Guest communication is our favorite feature. Easy to use and very simple integration to the system we already use. Cons The ability to send a message from the phone app to a new number would be great. Other than that, everything else was simple to use and very effective. Review Source Response from RueBaRue May 17, 2022 H Eleazar, thank you so much for the great review! LK Lissa K. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Better Business, Happy Guests, and Just Plain Fun" May 10, 2022 5.0 Whether the vacation rental company is large or small, having everything in one place for the guest is beyond convenient! Our guests LOVE RueBaRue. The Property Guide and Destination Guide are so beautifully presented and easily customized for our company - takes away the tedious upkeep of an in-home manual. I like the ability to actually show hospitality to our guests by communicating w/ them so easily through RueBaRue. Not only do we provide a clean, luxurious home for our guests, but the ability to let them know that we are available should something be amiss or make a recommendation for the area is icing on the cake. People look forward to their vacation time, and RueBaRue adds to that excitement by having every little detail thought out and provided for our guests. From the Property Guide and Destination Guide to the ability to communicate w/ our guests and send out automated informative texts is critical for exceptional customer service. Guests love RueBaRue and I think it helps us stand out as the luxury boutique company that we are. Thank you RueBaRue ~ you've made us a better company! Pros RueBaRue has enhanced our ability to provide an exceptional guest experience, especially in the area of Customer Service. The most impactful way RueBaRue has benefitted our company is acquiring more Google 5-star reviews. This has been a huge benefit! On the flip side, having the ability to easily communicate with our guests over issues they might have at the cabin has precluded bad reviews online. Being able to solve problems, take care of arising issues, and clarify misunderstandings has resulted in a better guest experience because they appreciate being heard. When guests can vent their frustrations immediately through RueBaRue about issues, large or small, upon departure they usually run out of steam to write a bad review because more times than not, they just wanted to vent and be heard. When you can "listen" and empathize through texting in this way, it greatly de-escalates issues. In addition, using RueBaRue has eased our workflow tremendously with automated texts and communications with our guests, and effortlessly integrates with our Streamline Reservation Software System. I cannot say enough how much RueBaRue has positively impacted our business. Cons Being a teacher and being able to put myself in the learner's seat helps explaining a subject from the learner's perspective, anticipating questions they might have in applying their newfound knowledge. I feel that the FAQ could be more detailed in explaining certain functions. Watching the webinars helped tremendously and having those available is awesome. Rebekah is so amazing in helping explain things and being willing to jump on a zoom call to demonstrate. Maybe take all the how-to inquiries you receive and make them a part of the FAQ might help? But this is really minor - the ease of setting up and using it is wonderful. Review Source Response from RueBaRue May 13, 2022 Lissa, thank you so much for your great review. KF Karen F. Owner Real Estate Used the software for: 1-2 years ### "Rue Ba Rue is now a crucial part of our daily operations." May 11, 2022 5.0 The support team is proactive in letting us know if there are any issues, and when we have had any issues they are quick to respond to our issue. Pros The user interface with our office staff is great. It automates guest communication prior to arrival (e.g. driving directions, access codes), and it allows us to notify guests of weather/traffic/elevator issues with alerts with a click of a button. The review process is also ideal for obtaining positive guest reviews on google. Cons This product does what we need it to do. I can't think of anything at this time. Review Source Response from RueBaRue May 13, 2022 Karen, thank you so much for your great review. AH Autumn H. Hospitality Coordinator Hospitality Used the software for: 6-12 months ### "Wonderful Communication, Features, and Growth" May 20, 2022 5.0 The customer service is absolutely outstanding. If we need assistance they are quick to help and as accommodating as they can be. Pros The ability to communicate with our guests via text, collect important information from surveys to help personalize their experience, and share information about the home and area with a simple link has done wonders to our processes and customer relationships. With this, we will be able to grow our hospitality and concierge services by leaps and bounds. Cons With this being a new program, there are some glitches that come up. However, Nars does a wonderful job of addressing these glitches and getting them taken care of in a timely manner. Review Source Response from RueBaRue May 25, 2022 Hi Autumn, thank you so much for your terrific review! JP Jeffrey P. Owner Real Estate Used the software for: Less than 6 months ### "Amazing! " October 16, 2018 5.0 Pros I know giving our all 10's and 5 stars for everything seems like a fake review but RueBaRue really deserves it! I can't be more enthusiastic about this site / service. My company, Vacation Concierge, manages over 20 properties in South Orange County, CA. We've found RueBaRue to be the most accurate and efficient way to communicate with our guests before and during their stay. It's so easy to customize for each of our properties. The destination and property guidebooks can be as general or as comprehensive as you need them to be. All the information is in one location... the arrival instructions, wifi info, lock box codes, and any additional information they may need before their stay is at our guests fingertips. Having an arrival email sent several days before and a follow up text sent the day before our guests arrival is just the cherry on top. RueBaRue is also a great way to show what local and regional activities we offer in the area so our guests can start to plan their vacation before they arrive. Having a link on their phone is perfect for sharing with friends and family who may also be staying or visiting for a few days. We've been told it's incredibly handy during a guest stay when they're out and about and are looking for a good restaurant or the closest beach. The bottom line... RueBaRue makes us look more professional than our competition and has given me back my time so that I can focus on our guests. Cons Not much. I'm still getting to know the software but every time I have a question RueBaRue's support team always picks up my phone call and is quick to point out how I can solve my problem... It's almost always due to 'user error'. Review Source DM David M. OWNER Leisure, Travel & Tourism Used the software for: 1-2 years ### "Ease of communications with RueBaRue" March 1, 2024 5.0 It has been a great experience Very responsive company Pros Ease of use. Great communications tool for guests. Cons Nothing. We have no complaints. Maybe how little text you can use. Review Source PS Pam S. Marketing Manager Hospitality Used the software for: 6-12 months ### "Couldn't Function Without It! Love RueBaRue" February 20, 2021 5.0 The ease of getting detailed information to our guests and providing them a simply way to communicate with us has been a game changer. We've uploaded videos, detailed instructions, pictures, maps, and more! The guestbooks are easy to read on any device and making changes is a breeze. We've used other guestbooks before and this one is a keeper. We've created amazing automated messages that have streamlined our business to the point that we save hours and hours a week, allowing us to run our business more efficiently. The customer support is top notch and has made our decision to go with RueBaRue one of the better ones we've made! Pros The set-up was so easy and well supported by the team. Easily integrated with OwnerRez, all guest information loads seamlessly between the platforms. Extremely user friendly and the development team are open to ideas or suggestions from the field. This one software has saved us hours of time in communicated with guests and the reviews we receive from our guests almost always mention the high level of communication and details we provide. Cons Honestly, I can't think of anything. My experience has been that if there is anything I come across that I don't understand or have difficulty with, RueBarue is so quick to respond and offer assistance. Review Source AF Andy F. IT Officer Leisure, Travel & Tourism Used the software for: 6-12 months ### "The Rue and Miss Kitty's Fishing Getaways" June 5, 2020 5.0 This is a new software that we are using, we have not used anything similar before. Our Reservations Team refers to RueBaRue as "The Rue". It has stuck with us and we are ready to grow with this new development and RueBaRues Team! Pros RueBaRue has opened the door for us when communicating with guests! It is an easy to use product. It has tremendously cut down on the questions that many guests have about the home and amenities, local attractions and places to eat that are available, everything is right there in the property/destination guides. Many guests are communicating with us via text now that we are using the software. I believe it has helped guest get into contact with us quicker and also receive a qiucker response that calling or email could take. Cons I do not have many cons about the software. The review responses and feedback can be a challenging to navigate, but everyone with RueBaRue are quick to take feedback and make updates. Also, when you have the mobile app, it does send you double notifications, but of course this will be changing in the future after providing my feedback. Review Source VW Valerie W. President/Owner Hospitality Used the software for: 6-12 months ### "Great product and excellent customer service!" January 16, 2019 5.0 My guides and information are now going out automatically in both email and text format and on a pre scheduled time frame. They look very neat and professional and are super functional. Guest feedback has been great! Pros I like that the platform can be customized to match my company marketing, colors, logo , etc. The ability to create custom guides for each location is great and showing the distances is awesome! Were now including arrival and departure information for each property along with house rules and helpful details, so far it's been a hit with guests and so much easier for us to update and maintain in this format. Customer service is excellent!! Very prompt in resolving any small bugs that occurred early on, normally within 12-24 hours or less, which is great in this industry. Cons The only negative was my fault for not getting my information in to populate the guides and information. Once I finished on my end we were up and running in no time. The reps are exceptional in his gentle reminders for me to get moving and I'm so happy he did this for me. Sometimes schedules are so crazy we need a little push to keep moving on a project but when completed our life will be easier. This has proven to be true! Review Source CB Colin B. Software and Marketing Real Estate Used the software for: Less than 6 months ### "Late Night Phone Calls Be Gone!" June 10, 2021 5.0 We love Ruebarue for Minimizing Phone Calls, and clearly getting critical arrival/departure information in front of our guests. One Enhancement - Allow guests to have access to a shareable property guide link so that they can easily type in a phone number and they can send the guide to others in their party so I don't have to;) I know the guest could send out the original link, but they may not realize they can copy, paste, and send that to others. Pros Ruebarue was easy to implement and quickly became an important part of our daily operations. Cons The PMS System that we use limits api calls so sometimes our guest information, dates, or reservations are not accurate. The link we send out to guests states "www.ruebarue.com/etc" We've had 2 guests report they did not click on the link because they haven't heard of Ruebarue before. So branded links, or including the company name in the link as well may boost confidence. Review Source Response from RueBaRue June 14, 2021 Thank you for your feedback and five-star review. We are diligently addressing the items you have reported. SW Stacy W. General Manager Hospitality Used the software for: Less than 6 months ### "RuebaRue makes work easy" February 19, 2021 5.0 Our reviews about service have gone through the roof of people saying how easy the check in process is, how everything they need is at their finger tips. Our phone calls with the same mundane questions over and over again have dropped 50% and we haven't even got our guide books up to 100% yet. We have 80 homes and are now working on personalizing each home even more. Pros This software is extremely easy to use. We were up and running with in a day and all staff were trained within hours. To set up the software is extremely easy and they help you along the way. We have implemented so much technology this year, and if they were all as easy as RuebaRue it would have made life so much easier. Ruebarue is one of the first technologies we have purchased that all the promises from the sales pitch came true. Most companies have at least one or two things that sales promises that production can't deliver, not with Ruebarue. Cons The ability to easily send the same info to owners and their guests, be able to text someone that isn't already in the app, and the search function in the app doesn't always work. To be able to reply to reviews on the survey. But miniscule things overall. Reason for choosing RueBaRue While we didn't purchase right away, we saw \[SENSITIVE CONTENT HIDDEN\] do a demo and knew this was the product and the company we would want to do business with. Review Source mT matthew T. owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Seamless" May 18, 2022 5.0 Pros A great guest communication platform for for the vacation rental industry. Cons The software is still being built out to add new features. Reason for choosing RueBaRue They listened to our needs and pointed out the value of their product. Review Source Response from RueBaRue May 25, 2022 Hi Matt, Thank you so much for your wonderful review! GF Grace F. Administrative Assistant Real Estate Used the software for: Less than 6 months ### "Pocono Properties Rentals & Sales" July 1, 2021 5.0 short term vacation rentals Pros the "Guides"!!!!!!!!!!!! No one else has guides in their program Cons some of the items are not "common sensed" Review Source Response from RueBaRue July 6, 2021 Thank you so much for the five-star rating. We will be updating the UI this fall to improve the ease of use significantly. LP Liz P. Owner Hospitality Used the software for: 2+ years ### "Hightly Recommended " May 10, 2022 5.0 Guest communication has significantly improved. Pros Integration, functionality, guest satisfaction. Cons It sometimes takes a few seconds to load. Review Source Response from RueBaRue May 13, 2022 Liz, thank you so much for your great feedback. MG Melba G. Director Hospitality Used the software for: 2+ years ### "Ruebarue Guides" October 15, 2018 5.0 The support team has been very responsive to questions and any issue we might have with loading information into the system. We use both the area guides and property guides. Owners and guests alike have provided positive feedback over the summer. The fact that they could have the information on their cell phones was a plus. Thank you for a great program. Pros The ease of use was one of the best features. Our guests loved getting the arrival guide with all the needed cottage information in an easy to navigate format as well as the individual concierge information specific to their cottage location. Cons Can't really think of anything right now. Review Source BH Brittany H. CEO Real Estate Used the software for: Less than 6 months ### "Changed all of our communications! " February 5, 2021 5.0 Fantastic customer service to help with setup and any issues along the way. They just jump right on the phone to help you! Pros It gave our guests instant access to everything they needed at their fingertips. Before I was printing expensive, fancy guestbooks and having to go to the homes constantly to change out information or track them down as they'd disappear all the time. It was so tedious and a headache. Now guests can access it right from their device and it has cut down on SO MANY questions and guest-related issues. Cons The only thing that is a struggle is that some of my homes are out of cell range so, when guests arrive to the home, they cannot open the instructions to get the door code and wifi information unless they pre-screenshot the information beforehand. We ask all guests to do this in their welcome message so it doesn't happen as often anymore. Reason for choosing RueBaRue My Channel Manager, Owner Reservations, recommended them and the data from my channel manager feeds seamlessly to RueBaRue. Review Source TW Terry W. Owner Hospitality Used the software for: 1-2 years ### "Great Software " May 10, 2022 5.0 It has been a great experience. The software works exactly the way it did in the demo. Pros Guest communication and I especially like the alters feature. Cons I do not have any cons for this software. Review Source Response from RueBaRue May 16, 2022 Hi Terry, thank you so much for your great review. MM Melody M. Owner Hospitality Used the software for: 1-2 years ### "Very Cool Virtual Guest Book " May 19, 2022 5.0 Pros Its very extremely helpful for guests. Very cool Cons We like the software so filling space until we hit 40 Review Source Response from RueBaRue May 25, 2022 Hi Melody, thank you so much for your review. MG Michael G. Owner Hospitality Used the software for: 6-12 months ### "Ruebarue" October 17, 2018 5.0 The guest love it. Rubarue tells the guest that we are a professional organization that attends to detail and desires there stay to be as good as it gets. Also importantly it tells my property owners that we are representing their properties in the best possible light. I also believe that it will be a good selling point to gain additional properties. Nars seem’s to be adding improvements before I even realize there needed. Pros I was often asked what is there to do in Sun Valley, what are my favorite restaurants, where do I rent skis or bikes. Do I need a car, etc. Answering these questions with the level of personal attention that I want to give took time, which is often limited. Ruebarue solves this problem and more. Cons I can't think of anything that I don't like. Review Source FG Fawn G. Assistant Hospitality Used the software for: Less than 6 months ### "RueBaRue Is A Time and Money Saver!" October 23, 2018 5.0 I've realized that guests don't need or want the outdated guest book in the homes. They love having all the information before they arrive and it's even easier that it's on their phones and in their emails. RueBaRue has done an outstanding job at simplifying so many different tasks that have taken up so much of my time. Pros I LOVE how easy the software is to use. It makes sense, it flows and it's very easy for our guests to receive (text and email). It has cut my job in half! Cons I'd like some more add on features since the developer has made it so simple to understand. We'd love to have a survey sent out to guests after they stay. I've reached out to the company and hopefully this feature will be added. Review Source JS Jed S. General Manager & Co-Founder Hospitality Used the software for: Less than 6 months ### "Game Changer - Fuels Growth" May 6, 2021 5.0 Fantastic. Support is amazing. Responses to troubleshooting are a huge priority for \[SENSITIVE CONTENT HIDDEN\] and his team. I’m not worried when I hit a glitch because I know that they will work fast to correct the issues. Pros The customization allowing personalized guest books specific to each property for each gives us the ability to provide hyper specific information at scale and on an automated basis. Cons I would love to see a section that would allow for a “hidden” section that we could unlock for troubleshooting know issues that we don’t want to necessarily advertise to each guest. Review Source Response from RueBaRue May 7, 2021 Thank you so much for your review. AS Amanda S. Operations Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Nars Prioritizes Excellent Customer Service" January 9, 2020 5.0 Pros \- Customer Service, Functionality, Automation, Willingness to learn and grow Cons The email scheduler is a little rudimentary, only allowing for text and no design or photos Review Source JK Jonna K. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great product!" February 10, 2020 5.0 Pros I love the look of the product and what information I can supply my guests with. It's easier to use and set up was very easy. Support is very helpful whenever I have a question. Cons I'm not always sure if it went or if guests received it. The communication part is sort of confusing - when more than one of us are getting the texts we can't always tell the other person answered them already. Review Source Response from RueBaRue February 13, 2020 Hi Jonna, thank you for the great review and feedback. We are continuing to address the communication component with a new mobile app for property managers. CG Crystal G. Marketing Director Hospitality Used the software for: I used a free trial ### "The Ideal Virtual Guestbook!!" February 5, 2020 5.0 So far our initial problems have been resolved. Our guests are loving these guestbooks so far. Pros The links provided to guests to view close by restaurants and attractions directly from Google are amazing. Cons The Phone number text messages are sent from is not the one we would have chosen but we are working through it. Reason for choosing RueBaRue We heard great things from other LiveRez partners. 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