# Page 11 | Genesys Cloud CX Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is Genesys Cloud CX the right Call Center solution for you? Explore 262 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/179417/Genesys-Cloud/reviews

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Genesys Cloud CX

4.3 (262)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 11 - Reviews of Genesys Cloud CX

## Showing most helpful reviews

Showing 251-262 of 262 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TW

Teddy W.  
President  
Medical Practice  
Used the software for: Less than 6 months

### "Pure Cloud Engage"

November 3, 2016

5.0

Great product with very comprehensive and flexible functionality Easy to use. Very user-friendly.

Pros

Technically superior

Cons

None

Review Source

WFAL

Wilrich Fleury Amour L.  
Gestionnaire de chantier  
Construction  
Used the software for: I used a free trial

### "Logiciel d'appel et de chat en ligne "

October 17, 2023

4.0

Pros

Je suis très satisfait de ce logiciel, mon équipe et moi arrivons à mieux gérer nos clientèle grâce à ce logiciel très efficace.

Cons

Pas d'inconvénient. La qualité du service client est appréciable. Je le recommande

Review Source

EA

Expedit A.  
Responsable adjoint  
Import and Export  
Used the software for: I used a free trial

### "Collaboration "

November 14, 2023

4.0

Ce logiciel est dynamique pour la collaboration dans mon entreprise

Pros

Genesy cloud cx me permet de collaborer facilement dans mon entreprise

Cons

Genesy cloud cx est un logiciel super puissant pour être ensemble avec ses collaborateurs

Review Source

MN

Matinou N.  
Assistant  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Centre d'appel "

November 29, 2023

4.0

Pros

Ce logiciel c'est bon comme centre d'appel et la communication est simple.

Cons

Avoir une communication efficace avec les clients, c'est l'un de ses caractéristiques les plus bonnes .

Review Source

EK

Enock K.  
Dessinateur batiment  
Construction  
Used the software for: I used a free trial

### "Logiciel de gestion d'appel "

October 31, 2023

5.0

Pros

Ce logiciel nous permet de contrôle tout les direction de nos appels entrant et sortant pour la bonne sécurité.

Cons

Nous n'a aucun inconvénient j'apprécie beaucoup ce logiciel c'est recommandable aux utilisateurs.

Review Source

GD

Gauthier D.  
Agent commercial  
Marketing and Advertising  
Used the software for: I used a free trial

### "Logiciel de chat en direct"

October 30, 2023

4.0

Pros

Avec ce logiciel je me sens vraiment à l'aise avec mes échanges direct avec mes clients.Et cela me permet d'avoir des réponse instantanées .

Cons

Pas d'inconvénients parce-que c'est un bon logiciel .

Review Source

DS

Damir S.  
  
  
Used the software for:

### "null"

November 28, 2018

4.0

Review Source

KR

Kathryn R.  
  
  
Used the software for:

### "Integration Failure"

October 5, 2016

3.0

Integration with Salesforce did not work as promised. Technical support is lacking on the business side.I have submitted this review based on only the free trial version.

Review Source

VR

Verified Reviewer  
Computer Engineer  
Computer Software  
Used the software for: I used a free trial

### "GenesysPureCloud"

May 24, 2019

4.0

Pros

This software runs in the cloud environment and is very easy to install

Cons

I think cloud environment is not very safe

Review Source

CW

Carlene W.  
Medical Director  
Medical Practice  
Used the software for: Less than 6 months

### "Sales promises the moon then switches after contract signing "

July 3, 2017

2.0

A disappointing choice waiting to get out of contract and switch to other product

Pros

There online information is extensive but needs to be organized to facilitate easy searching.. try google indexing methods

Cons

The sales staff, service staff , and billing staff are impossible . The technical staff are the most pleasant people.

Review Source

MM

Mikaël M.  
Telecom and CX Portofolio Director  
Telecommunications  
Used the software for: Less than 6 months

### "PureCloud\_Review"

May 22, 2019

5.0

Pros

Time to Market, user interfaces, all in one platform

Cons

Integration with legacy applications, end user autonomy

Review Source

AB

Ankit B.  
Information Security Analyst  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "Poor End user support"

December 10, 2017

4.0

Not so good

Pros

Ease of use Technically superior Great product with very comprehensive and flexible functionality which makes works easier

Cons

Unreliable service 24x7, lack of ability to record and report on IVR data We experienced large scale loss of call center report data

Review Source

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