# Dameware Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Dameware Software - reviews, pricing plans, popular comparisons to other Remote Support products and more.

Source: https://www.capterra.com/p/179422/Dameware-Remote-Support

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# 

 Dameware Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Dameware

## What is Dameware?

Dameware is synonymous with affordable, reliable, and safe remote support software. SolarWinds offers two remote support solutions: on-premises or cloud based. Dameware Remote Everywhere (DRE) is the fast, simple, and lightweight cloud-based version designed to help IT professionals respond to and solve issues quickly. Dameware Remote Support (DRS) is an affordable and easy-to-use on-premises software designed to simplify and accelerate remote IT administration tasks.

## What is Dameware used for?

[Remote Support](https://www.capterra.com/remote-support-software/)[Remote Monitoring and Management](https://www.capterra.com/remote-monitoring-and-management-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/)

Overall rating

Based on 244 user reviews

Reviews sentiment

Positive

92%

Neutral

6%

Negative

2%

Starting price

$540

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Dameware?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.solarwinds.com&name=Dameware)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Dameware

4.5 (244)

VS.

[4.7 (1,374)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

Starting Price

$540

Other

Starting Price

$480

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (244)

Ease Of Use

4.7 (11,603)

Value For Money

4.4 (229)

Value For Money

4.7 (8,204)

Customer Service

4.2 (218)

Customer Service

4.6 (7,496)

## Dameware alternatives

Highest Rated

[4.7 (24,046)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting price

$8.75

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/)

Starting price

$34.90

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.7 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/)

Starting price

$67.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/)

Starting price

$129.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/179422/Dameware-Remote-Support/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Remote Access/Control

4.3 (13)

130.77% of 13 reviewers that rated this feature as important or highly important

Access work applications remotely, for when working away from the office and/or traveling

Unattended Access

4.3 (9)

88.89% of 9 reviewers that rated this feature as important or highly important

Manage computers located anywhere without the remote customer present at the other end

Screen Sharing

4.5 (8)

75.00% of 8 reviewers that rated this feature as important or highly important

Digitally share screen view with others

File Sharing

4.3 (7)

85.71% of 7 reviewers that rated this feature as important or highly important

Public or private sharing of digital files such as documents, audio/video, images, and more

Access Controls/Permissions

4.5 (6)

116.67% of 6 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Real-Time Chat

3.3 (6)

50.00% of 6 reviewers that rated this feature as important or highly important

Engage in direct, instant messaging with customers, users, etc.

Dameware 32 features

Define levels of authorization for access to specific files or systems

Control and manage access to company resources

A record of all activities within the system, including user access, changes made, etc.

Verify the identity of users/devices to enable secure access

Tickets are automatically assigned to specific agents based on predefined rules

Communicate using direct chat or messages within the system

Add customized logos and colors to align with company branding

Alter the layout and content of reports

A chronological record of actions or occurrences within a network, software, or process

Public or private sharing of digital files such as documents, audio/video, images, and more

Move files across different systems or networks

Intended to be used by managed service providers

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Ability to chat online in real time

Access software remotely via mobile devices

Access the system via a mobile application

Observe and track the demand, usage, progress or quality of a system, product, or user

Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Engage in direct, instant messaging with customers, users, etc.

Access work applications remotely, for when working away from the office and/or traveling

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Digitally share screen view with others

Record active support and chat sessions for auditing and training

Transfer a support session to another team member

Allow customers/users to submit support queries and service requests

Gauge satisfaction and receive information for improvement and success

Track, manage, or resolve user requests and IT incidents/issues

Take actions to troubleshoot issues for networks, devices, etc.

Manage computers located anywhere without the remote customer present at the other end

Get Advice

We can help you find the software with the features you need.

Features

4.4 (244)

4.4

Based on 244 reviews

## Pricing

Value for money

4.4 (229)

Free Trial

[View pricing plan details](https://www.capterra.com/p/179422/Dameware-Remote-Support/pricing/)

Dameware Remote Everywhere

$540.00

Other,

It includes:

-   Multi-Factor Authentication
-   Remote Access
-   Remote Assistance
-   Remote Monitoring
-   Reporting
-   Ticketing
-   Video Chat

Value for money

4.4 (229)

4.4

Based on 229 reviews

## Integrations

[

SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.2 (218)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.2 (218)

4.2

Based on 218 reviews

## User reviews

Overall rating

4.5

Based on 244 reviews

Filter by rating

5(149)

4(76)

3(15)

2(3)

1(1)

Mentioned topic

Sorted by most recent

YK

Yurii K.

Technical Support Specialist

Non-Profit Organization Management

### "Great Solution for a Simple Tasks"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

October 1, 2025

I was happy to use it. Had a few issues with it and customer support was responsive. It's a very easy app to for every day use - connection is happening right away. If your receive many tickets asking you to setup something on user's computer, install an app, change settings - it's great!

Pros

We used Dameware as our primary remote access tool for a few years. It was a relatively cheap solution, very user friendly and easy to train our staff on. Wake on Lan worked great!

Cons

This software is really great, but it has a very limited functionality, that couldn't not fulfil our needs. It's great if you need to quickly hop on a call with a user, do a thing or two, and leave. If you need to do something bigger (push scripts or apps, etc.) you'll need something else

Alternatives considered

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reasons for choosing Dameware

Dameware is way easier to use by administrators

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BN

Benoit N.

DSI

Government Administration

### "DameWare est une solution populaire pour la gestion et le support à distance"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

November 8, 2024

DameWare propose une interface claire qui facilite la navigation, même pour les utilisateurs non techniques. Les fonctions de base comme la prise de contrôle à distance, l’inventaire de logiciels, et le redémarrage de systèmes sont accessibles en quelques clics.

Pros

DameWare est un outils très puissant de prises de main à distance.

Cons

Nous utilisons cet outil sur notre réseau local et MAN.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Infrastructure Architect

Computer Software

### "Dameware is a robust and versatile remote access tool"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

May 16, 2024

Pros

I've been using Dameware for a while now, and I must say, it's been a game-changer for my IT support work. Here’s a breakdown of my experience with it: What I Love: Easy to Use: The interface is very intuitive. Even if you're not super tech-savvy, you can find your way around without much hassle. It’s made my remote management tasks so much simpler. Versatile Remote Access: Dameware covers all the bases when it comes to remote access. Whether I need to take control of a user’s desktop, transfer files, or manage system settings, it has all the tools I need. Supports Multiple Platforms: I work with a mix of Windows, macOS, and Linux systems, and Dameware handles them all seamlessly. This cross-platform support is a huge plus for me. Strong Security Features: Security is always a concern with remote access tools, but Dameware’s multi-factor authentication, smart card login, and encryption give me peace of mind. I know my sessions are secure. Scales Well: Whether I'm supporting a small team or a larger group, Dameware scales effortlessly. It adapts to my needs as they grow, without any performance issues.

Cons

What Could Be Better: Setup Can Be Tricky: The initial setup and configuration can be a bit daunting, especially if you’re dealing with a large network. It took me some time to get everything running smoothly. Pricey: Dameware isn’t the cheapest option out there. For smaller businesses or those on a tight budget, the cost might be a bit steep. However, I believe the features justify the price. Resource Usage: During remote sessions, I’ve noticed that Dameware can be a bit resource-intensive. It’s not a deal-breaker, but it’s something to keep in mind, especially on older systems.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GK

Gatuko K.

Accounting Manager

Consumer Services

### "An Amazing Remote Support Solution For Business "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

February 19, 2024

Pros

It is the best I have used for remote support and IT ticketing It makes working remotely easy thanks to its many supporting features Comes with great help desk features

Cons

No major concerns with Dameware as it meets the need.

Switched from

[Upscope](https://www.capterra.com/p/167722/Upscope/)

[EV Reach](https://www.capterra.com/p/137908/Goverlan-Reach/)

[RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/)

[SecureLink](https://www.capterra.com/p/170423/SecureLink/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MV

Misty V.

IT Manager

Information Technology and Services

### "Dameware is worth the investment. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

January 18, 2024

I went into this with a need-to-help communication with clients. But unknowingly this purchase has brought so much more then I thought. Asset management, ticket management, end-user tracking, remote desktop, and more. Also, the vast amount of documentation they offer is amazing. Tech support has always been \[sensitive content hidden\] on the spot as well. So it's worth the investment.

Pros

When supporting a big network or if you support a bunch of different networks and users this is a good investment to keep organization easy. Ticket management and ticket dashboard are so much easier to use than other ticket systems I have seen. I can keep the ticket creator updated on every step of the ticket and prevent that extra step of reaching out to the user.

Cons

The cost is not great but it is worth it down the road when you utilize all the functions.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

The price of TeamViewer was not worth the product anymore.

Alternatives considered

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reasons for choosing Dameware

The number of functions they have in one suite and the sales team were amazing the company made me feel as if I was in good hands and like they care.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RP

Ryan P.

IT Tech

Automotive

### "Dameware is great."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

November 15, 2023

Pros

Dameware is a great software for remote support. It is easy to configure, simple to use, and can even be installed on the fly.

Cons

Screen resolutions between machines can make support interesting.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AG

Angel G.

N/A

Arts and Crafts

### "Easy to use screen sharing "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

October 15, 2023

It has been the go to screen sharing software for my work and makes screen sharing a breeze.

Pros

How simple it is to use and how quickly it connects with no issues.

Cons

I cannot drag and drop files from my desktop to a remote in screen share.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RE

Reda E.

CTO

Consumer Services

### "Good remote and windows/AD administration tool"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

September 15, 2023

Very good tool to help users and administrator

Pros

No installation on computers before the first connection or administrative action.

Cons

More RMM fonctions like softaware installation or windows update?

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

[UltraVNC](https://www.capterra.com/p/194009/UltraVNC/)

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reasons for choosing Dameware

No installation on computers before the first connection or administrative action.Administrative tools like creating shares, Waking computers on LAN by batches, some Active directory functione (handling AD objects...) does not exist on the other tools i have tested.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Leon A.

Technical Manager

Information Technology and Services

### "Dameware a powerfull IT Infrastructure, Support, Maintenance and configuration tool set."

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

September 10, 2023

Dameware is a Powerful, comprehensive and secure IT support tool with remarkable remote connection capabilities that is easy to use and real value for money.

Pros

Its ease of use, scalability and powerful functionality

Cons

Integration with third party Service Desk software as well as remote platforms supported is limited.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CD

Camilla D.

Production Development Specialist

Mechanical or Industrial Engineering

### "Great product for remote control"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

August 29, 2023

Pros

Dameware is really easy to use and to understand.

Cons

It is not really intuitive to save pc hosts to which I usually connect.

Switched from

[UltraVNC](https://www.capterra.com/p/194009/UltraVNC/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/179422/Dameware-Remote-Support/reviews/)

Popular comparisons

[TeamViewer ONE vs Dameware](https://www.capterra.com/compare/179422-194565/Dameware-Remote-Support-vs-TeamViewer)[Zoho Assist vs Dameware](https://www.capterra.com/compare/112011-179422/Zoho-Assist-vs-Dameware-Remote-Support)[AnyDesk vs Dameware](https://www.capterra.com/compare/149595-179422/AnyDesk-vs-Dameware-Remote-Support)[Slack vs Dameware](https://www.capterra.com/compare/135003-179422/Slack-vs-Dameware-Remote-Support)[Supremo Remote Desktop vs Dameware](https://www.capterra.com/compare/177094-179422/Supremo-Remote-Desktop-vs-Dameware-Remote-Support)[ISL Light vs Dameware](https://www.capterra.com/compare/146892-179422/ISL-Light-vs-Dameware-Remote-Support)[Iperius Remote vs Dameware](https://www.capterra.com/compare/179422-219280/Dameware-Remote-Support-vs-Iperius-Remote)

[Pulseway vs Dameware](https://www.capterra.com/compare/141792-179422/Pulseway-vs-Dameware-Remote-Support)[BeyondTrust Remote Support vs Dameware](https://www.capterra.com/compare/86962-179422/Bomgar-vs-Dameware-Remote-Support)[Atera vs Dameware](https://www.capterra.com/compare/144309-179422/Atera-vs-Dameware-Remote-Support)[ScreenConnect vs Dameware](https://www.capterra.com/compare/147830-179422/ScreenConnect-vs-Dameware-Remote-Support)[Kaseya VSA vs Dameware](https://www.capterra.com/compare/100303-179422/Kaseya-VSA-vs-Dameware-Remote-Support)[RemotePC vs Dameware](https://www.capterra.com/compare/173304-179422/RemotePC-vs-Dameware-Remote-Support)[Getscreen.me vs Dameware](https://www.capterra.com/compare/179422-202036/Dameware-Remote-Support-vs-Getscreen-me) 

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Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

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