--- title: "Dameware Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Dameware Software - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/179422/Dameware-Remote-Support/" page_type: "product" language: "en" --- # Dameware Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dameware ## What is Dameware? Dameware is synonymous with affordable, reliable, and safe remote support software. SolarWinds offers two remote support solutions: on-premises or cloud based. Dameware Remote Everywhere (DRE) is the fast, simple, and lightweight cloud-based version designed to help IT professionals respond to and solve issues quickly. Dameware Remote Support (DRS) is an affordable and easy-to-use on-premises software designed to simplify and accelerate remote IT administration tasks. ## What is Dameware used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Monitoring and Management](https://www.capterra.com/remote-monitoring-and-management-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/) Top alternative Featured Overall rating Based on 244 user reviews Reviews sentiment Positive 92% Neutral 6% Negative 2% Starting price $540 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dameware?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.solarwinds.com&name=Dameware) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dameware 4.5 (244) VS. [4.5 (454)](https://www.capterra.com/p/144309/Atera/reviews/) Starting Price $540 Other Starting Price $129 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (244) Ease Of Use 4.6 (11,619) Value For Money 4.4 (229) Value For Money 4.6 (8,219) Customer Service 4.2 (218) Customer Service 4.5 (7,512) ## Dameware alternatives [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting price $29.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (3,470)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [4.6 (11,636)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Starting price $24.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) [4.7 (1,472)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting price $480.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/179422/Dameware-Remote-Support/alternatives/) ## FAQs about Dameware Overview ### What problems does Dameware solve? Dameware solves slow, hands-on IT support by letting technicians remotely access desktops, servers, and endpoints, pull logs, edit registries, run command prompts, and transfer files without visiting users. Help desks, system administrators, and MSPs benefit most by reducing travel, speeding ticket resolution, and managing many domain-connected devices from one console. Answer based on 217 reviews Overview ### Which roles and teams benefit most from Dameware? Dameware is most used by IT administrators, systems and network teams, and IT leaders who need fast remote support and centralized device access. Help desk staff and technicians use it to troubleshoot endpoints, while managers, directors, and technology executives rely on it to oversee support operations, reduce downtime, and maintain infrastructure performance. Answer based on 243 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Dameware built for? Dameware is built for enterprise and midsize IT environments, with 40% of reviewers from enterprises and 36% from midsize businesses. It supports IT pros worldwide, with DRE aimed at SMBs and DRS often suited to government organizations. Reviewer representation is strongest in Information Technology and Services and Hospital & Health Care at 11% each, followed by Government Administration at 10%. Answer based on 244 reviews Features and Usability ### What are the key features of Dameware? Dameware includes core remote support features like remote access/control, unattended access, screen sharing, file transfer, and in-session chat. Differentiating capabilities include remote command prompt, remote registry and event log access, Active Directory integration, and multiple authentication methods with role-based permissions for controlled user access. Answer based on 140 reviews Integrations ### Which third-party tools and platforms does Dameware integrate with? Dameware integrates with SolarWinds Service Desk. No other third-party integrations are listed in the provided reviewer mentions or official catalog data, so SolarWinds Service Desk is the specific external platform identified for connecting Dameware with service management workflows. Answer based on 12 reviews Getting Started and Support ### What training and onboarding options does Dameware offer? Dameware provides webinars, documentation, and videos to help teams get started. Webinars offer live or recorded instruction for guided learning, documentation gives written reference material for setup and feature review, and videos support visual, self-paced learning. Answer based on 6 reviews Getting Started and Support ### What customer support options does Dameware offer, and how do users rate the experience? Dameware offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive, concise, and helpful, with useful documentation. Still, some report delayed email replies, uneven handling of advanced issues, and cases where unresolved problems or limited guidance caused frustration. Answer based on 113 reviews Security ### How does Dameware handle data security and access control? Dameware uses multiple authentication options, including encrypted Windows logon, smart card login, multi-factor authentication, and fixed or random passwords for secure remote access. It also supports user authorization before sessions, credential reuse, and keyboard or mouse lockout. Some reviewers note limited single sign-on, difficult certificate setup, and concerns about saved credentials. Answer based on 30 reviews Client connection ### How well does Dameware handle remote client connections? Dameware handles internal remote connections well for IT support teams, especially in domain, VPN, and Active Directory environments. Help desks and MSPs like the quick access, agent deployment, and reconnect tools, but some users report setup friction, occasional connection failures, and weaker support for internet-facing or external devices. Answer based on 89 reviews ## Features AI summary Based on 6,383 Remote Support reviews Capterra reviewers point to these as the top priorities when choosing remote support software: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) Dameware supports all three of the features reviewers rate most important: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities help businesses resolve issues from anywhere, manage technician access more securely, and maintain support coverage even when end users are unavailable, allowing teams to deliver faster and more consistent IT support. Remote Access/Control 4.3 (13) 130.77% of 13 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Access Controls/Permissions 4.5 (6) 116.67% of 6 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Unattended Access 4.3 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Manage computers located anywhere without the remote customer present at the other end Screen Sharing 4.5 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Digitally share screen view with others Troubleshooting 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Take actions to troubleshoot issues for networks, devices, etc. File Sharing 4.3 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Dameware 32 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Access Management: Control and manage access to company resources - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Chat/Messaging: Communicate using direct chat or messages within the system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Event Logs: A chronological record of actions or occurrences within a network, software, or process - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - For MSPs: Intended to be used by managed service providers - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multiple Authentication Methods: Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Screen Sharing: Digitally share screen view with others - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Unattended Access: Manage computers located anywhere without the remote customer present at the other end --- Get Advice We can help you find the software with the features you need. Features 4.4 (244) 4.4 Based on 244 reviews ## Pricing Value for money 4.4 (229) Free Trial [View pricing plan details](https://www.capterra.com/p/179422/Dameware-Remote-Support/pricing/) Dameware Remote Everywhere $540.00 Other, It includes: - Multi-Factor Authentication - Remote Access - Remote Assistance - Remote Monitoring - Reporting - Ticketing - Video Chat Value for money 4.4 (229) 4.4 Based on 229 reviews ## Integrations [ SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (218) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (218) 4.2 Based on 218 reviews ## User reviews Overall rating 4.5 Based on 244 reviews Filter by rating 5(149) 4(76) 3(15) 2(3) 1(1) Mentioned topic Sorted by most recent YK Yurii K. Technical Support Specialist Non-Profit Organization Management ### "Great Solution for a Simple Tasks" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 1, 2025 I was happy to use it. Had a few issues with it and customer support was responsive. It's a very easy app to for every day use - connection is happening right away. If your receive many tickets asking you to setup something on user's computer, install an app, change settings - it's great! Pros We used Dameware as our primary remote access tool for a few years. It was a relatively cheap solution, very user friendly and easy to train our staff on. Wake on Lan worked great! Cons This software is really great, but it has a very limited functionality, that couldn't not fulfil our needs. It's great if you need to quickly hop on a call with a user, do a thing or two, and leave. If you need to do something bigger (push scripts or apps, etc.) you'll need something else Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reasons for choosing Dameware Dameware is way easier to use by administrators Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BN Benoit N. DSI Government Administration ### "DameWare est une solution populaire pour la gestion et le support à distance" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 8, 2024 DameWare propose une interface claire qui facilite la navigation, même pour les utilisateurs non techniques. Les fonctions de base comme la prise de contrôle à distance, l’inventaire de logiciels, et le redémarrage de systèmes sont accessibles en quelques clics. Pros DameWare est un outils très puissant de prises de main à distance. Cons Nous utilisons cet outil sur notre réseau local et MAN. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Infrastructure Architect Computer Software ### "Dameware is a robust and versatile remote access tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 16, 2024 Pros I've been using Dameware for a while now, and I must say, it's been a game-changer for my IT support work. Here’s a breakdown of my experience with it: What I Love: Easy to Use: The interface is very intuitive. Even if you're not super tech-savvy, you can find your way around without much hassle. It’s made my remote management tasks so much simpler. Versatile Remote Access: Dameware covers all the bases when it comes to remote access. Whether I need to take control of a user’s desktop, transfer files, or manage system settings, it has all the tools I need. Supports Multiple Platforms: I work with a mix of Windows, macOS, and Linux systems, and Dameware handles them all seamlessly. This cross-platform support is a huge plus for me. Strong Security Features: Security is always a concern with remote access tools, but Dameware’s multi-factor authentication, smart card login, and encryption give me peace of mind. I know my sessions are secure. Scales Well: Whether I'm supporting a small team or a larger group, Dameware scales effortlessly. It adapts to my needs as they grow, without any performance issues. Cons What Could Be Better: Setup Can Be Tricky: The initial setup and configuration can be a bit daunting, especially if you’re dealing with a large network. It took me some time to get everything running smoothly. Pricey: Dameware isn’t the cheapest option out there. For smaller businesses or those on a tight budget, the cost might be a bit steep. However, I believe the features justify the price. Resource Usage: During remote sessions, I’ve noticed that Dameware can be a bit resource-intensive. It’s not a deal-breaker, but it’s something to keep in mind, especially on older systems. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GK Gatuko K. Accounting Manager Consumer Services ### "An Amazing Remote Support Solution For Business " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 19, 2024 Pros It is the best I have used for remote support and IT ticketing It makes working remotely easy thanks to its many supporting features Comes with great help desk features Cons No major concerns with Dameware as it meets the need. Switched from [Upscope](https://www.capterra.com/p/167722/Upscope/) [EV Reach](https://www.capterra.com/p/137908/Goverlan-Reach/) [RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) [SecureLink](https://www.capterra.com/p/170423/SecureLink/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MV Misty V. IT Manager Information Technology and Services ### "Dameware is worth the investment. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 18, 2024 I went into this with a need-to-help communication with clients. But unknowingly this purchase has brought so much more then I thought. Asset management, ticket management, end-user tracking, remote desktop, and more. Also, the vast amount of documentation they offer is amazing. Tech support has always been \[sensitive content hidden\] on the spot as well. So it's worth the investment. Pros When supporting a big network or if you support a bunch of different networks and users this is a good investment to keep organization easy. Ticket management and ticket dashboard are so much easier to use than other ticket systems I have seen. I can keep the ticket creator updated on every step of the ticket and prevent that extra step of reaching out to the user. Cons The cost is not great but it is worth it down the road when you utilize all the functions. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) The price of TeamViewer was not worth the product anymore. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Dameware The number of functions they have in one suite and the sales team were amazing the company made me feel as if I was in good hands and like they care. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RP Ryan P. IT Tech Automotive ### "Dameware is great." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 15, 2023 Pros Dameware is a great software for remote support. It is easy to configure, simple to use, and can even be installed on the fly. Cons Screen resolutions between machines can make support interesting. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AG Angel G. N/A Arts and Crafts ### "Easy to use screen sharing " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 15, 2023 It has been the go to screen sharing software for my work and makes screen sharing a breeze. Pros How simple it is to use and how quickly it connects with no issues. Cons I cannot drag and drop files from my desktop to a remote in screen share. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RE Reda E. CTO Consumer Services ### "Good remote and windows/AD administration tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 15, 2023 Very good tool to help users and administrator Pros No installation on computers before the first connection or administrative action. Cons More RMM fonctions like softaware installation or windows update? Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [UltraVNC](https://www.capterra.com/p/194009/UltraVNC/) [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reasons for choosing Dameware No installation on computers before the first connection or administrative action.Administrative tools like creating shares, Waking computers on LAN by batches, some Active directory functione (handling AD objects...) does not exist on the other tools i have tested. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Leon A. Technical Manager Information Technology and Services ### "Dameware a powerfull IT Infrastructure, Support, Maintenance and configuration tool set." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 10, 2023 Dameware is a Powerful, comprehensive and secure IT support tool with remarkable remote connection capabilities that is easy to use and real value for money. Pros Its ease of use, scalability and powerful functionality Cons Integration with third party Service Desk software as well as remote platforms supported is limited. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CD Camilla D. Production Development Specialist Mechanical or Industrial Engineering ### "Great product for remote control" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 August 29, 2023 Pros Dameware is really easy to use and to understand. Cons It is not really intuitive to save pc hosts to which I usually connect. Switched from [UltraVNC](https://www.capterra.com/p/194009/UltraVNC/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/179422/Dameware-Remote-Support/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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