Who Uses This Software?

Dameware Remote Support is used by over 60,000 IT Pros worldwide, representing SMBs to enterprises.


Average Ratings

193 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $370.00/one-time/user
  • Pricing Details
    No monthly fees, connect to unlimited end devices.
  • Free Trial
  • Deployment
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    24/7 (Live Rep)

Vendor Details

  • SolarWinds Tools
  • www.solarwinds.com
  • Founded 2000
  • United States

About Dameware Remote Support

A remote IT administration and management software lets you remotely control Windows, Mac OS X, and Linux computers so you can quickly support thousands of end users without having to leave your desk. Dameware is a complete remote assistance solution that includes desktop remote control and the ability to administer Windows tasks remotely from a single, central console.


Dameware Remote Support Features

  • Diagnostic Tools
  • File Sharing
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback

Dameware Remote Support Reviews Recently Reviewed!


Survey does not work, IE or FireFox you cannot click on the stars, kinda speaks to the software.

Aug 22, 2017
1/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Not much now-a-days. Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over.

Cons: Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over. Extremely over priced and licensing is still broken. Complained about this for years, but SolarWinds will not fix it because they only care about making money not making the software work with the licensing. The competitive software is becoming more and more attractive. 1/10 the price, for life, and they have added the features everyone wants. Plus they want to hear from you on how to make it better. Another CON too many sales staff, I think I have been contacted by 20 different people in the last 3 years, are you kidding me, one person that is all we need. But again SolarWinds is only geared to make money nothing else.

Update: After you click submit then the stars are enabled to be clicked on.

Overall: There are no benefits to this software anymore. There are so many other vendors with much better software that cost a lot less. Licensing model for this software is the worst. We are differently looking at other software and will make the change as soon as possible. This goes for our other SolarWinds software too. No support, no updates, no fixes, just a phone call every month on buying stupid add-ons or lets renew 2 years early and save 10%. OMG just stop.

An essential tool is every admins arsenal

Jun 07, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The licensing is good. I get to install on my desktop and laptop as one user license. It is Active Directory connected so you have easy access to every client on your network including servers. You get full console level control, plus other features like being able to from the Remote support console stop services, look at event logs and even run remote command line scripts.

Cons: The graphical emulator is flaky on certain older video cards, there is no outside in remote support like LogMeIn. From the inside out you can get to clients and from inside to inside you are good, but if i am on the road or on vacation and wanted to for example use a connection with out vpn access, LogMeIn provides me a way in, Dameware does not.

Overall: I can be connected to multiple PC's at once including servers, with full console level access. I can lock the remote mouse and keyboard. Dameware Remote Support has allowed me to be in many places at once. End user support experience is great, and server support is good as well. I can select multiple domains and setup favorite machines, for those trouble spots we all know we have. The ability to have access to the registry, logs sessions and shares and much more has enabled me countless hours saved.

Despite not giving it all 5 stars I truly love Dameware RS. I have been using it since the 90's

Aug 22, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The amount of time saved in my day by this tool is invaluable. I use the MRC mostly and daily, but the RS tools are equally valuable even if I do not use them as much. the insight I can gain from the RS tools is amazing. the ability to remove services on the fly is amazing. running remote command prompt also a time saver. I realize there are tools out there that can do all these but having them all together in one place is such a time saver. I could go on and on with what I love about these products

Cons: that certain things don't work like they did in the past if not at all. Connect on ping reply is spotty. sometimes it works, other times it does not. SFT File transfers used to work flawlessly now I can't get them to work. there are others and while they do disappoint me that they do not work, there are others that do work so much they make up for them. Also, I hate to say it, but tech support seems almost non-existent. they need to improve there immensely

Overall: lots of time savings everywhere. being able to do 90% of my workload without leaving my desk is amazing

The BEST remote control tool there is for Windows!

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used Dameware for over 10 years now, and it is hands down, the most powerful, easiest to use, most stable remote control software there is.

The MSI creation tool makes it easy to deploy.

The ability to see remote screens exactly as the user does is invaluable for software troubleshooting.

The speed to connect and support users is great for a tech to be more efficient and not run around all day solving minor issues that can be centrally resolved.

Cons: My only 2 complaints are:

I wish there were an easier way to have a proxy service reach outside of my network Pc's. There is a way to do it, but it is a bit complicated. I almost wish there was a subscription service that Solar Winds allowed a tech to use to accomplish this.

The way to save PC's you connect to frequently is a bit wonky. I have several times connected to another PC, or erased a saved PC with a new PC's name because of how the system presents itself.

Overall: Easy of remote support.

Ease of installation.

Ability to see remote users desktop.

Lightweight install

Always running service.

Feature packed support platform!

Aug 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Pulls network and PC info from Active Directory. Easy to setup and customize your support experience. Support for mulitiple domains as well as connection to non AD computers. Full service portal allows Technical Support Professionals to troubleshoot and assist remote PC's with few limitations. I support multiple sites with over 300 workstations per site, Dameware is always my initial go-to software for remote support over local network as well as VPN. Hands down one of the best remote support suites I have used.

Cons: Cons for this software are far and few between. I would like to see the ability to chat with user at remote PC from within Dameware.

Overall: Dameware allows our support technicians to quickly connect with remote users PC's for troubleshooting and assistance. 99% of remote connections issues are easily resolved using the remove/install service option from within the Dameware console. Dameware along with its NT Utilities suite has allowed us to streamline our support process reducing trouble ticket SLA while increasing customer satisfaction.

This is a great piece of software, easy to use and full of features.

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the fact that I can remote into a computer very quickly, get the task finished and get out.

This software makes my job less stressful.

I can be "remoted" into 50 computers at the same time, if needed. (really, I've had to do this before)

Cons: Not all features actually work. If I change a description of a computer in active directory and the hit "refresh" in Dameware, it does not refresh. I have to close and re-open Dameware.

Computer-Properties-System does not work at all with WIN10

Computer-Properties-Version does not work at all with WIN10

Computer-Properties-Display does not work at all with WIN10

Computer-Properties-Resources does not work at all with WIN10

Computer-Properties-Environment does not work at all with WIN10

Also, it would be great if you could save your spot in Dameware. I work almost exclusively within one OU. Everytime I open Dameware, I have to re-open the OU and wait until it "lights-up" all the computers in the OU before I can proceed.

Cheaper than cloud solutions but harder to use

Aug 24, 2017
4/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Pay once and it's yours. You don't have to keep renewing it yearly at higher and higher rates since you run it internally on your own server.

Cons: Have to install on internal server or multiple servers if you also put on DMZ to connect to Internet-based PCs, which takes some expertise. For quite a while we didn't have a public certificate on the DMZ server and trying to talk the users thru all the security errors thrown up by the browser was challenging. It could take 15 minutes just to get thru that step. So then we got a certificate but getting it installed and working on the DMZ server was a bear. Solarwinds does not have adequate instructions on how to do this. Took quite a bit of research. Getting connected to remote users can be challenging the first time you connect to them (if they don't have the client agent installed) even with a certificate installed. I really miss our previous cloud-based solution which was so much easier to use, plus it had more options, like transferring files between computers, but it became unaffordable. Dameware feels very awkward to me compared to it. I can't really rate the customer support because we dropped support due to the cost. So I just flounder around on my own when we have a problem with it, trying to fix it (like trying to get the certificate installed). The support was helpful when we first bought it and I had to get it installed and working on the server.

Overall: Less expensive remote control solution

Great software and beats other competitors!

Aug 22, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to export your (Saved Host List) onto a .json file and migrate it to a new computer! The ability to view the entire Active Directory list of computers! The MRC Ping feature, love how we can use that ping and connect feature! The ability to set permissions required on connect for certain host of computers.

Cons: On a user that has dual screens, required to switch from screen 1 and 2. The way the old version auto-created a host into your host list when typing over a saved (computer) on your host list, on the new version you are required to click (+New) then type in a computer name, by mistake sometimes we tend to type in a computer name when Dameware loads and mistakenly erase a saved host computer, a bit frustrating at most.

Overall: Virtual RDP, assisting users from all departments, better way to see the problem over a virtual screen, saves the long walk across the floor when an issue can be rectified within a few minutes.

Easy to administer and use, a lot of bang for the buck.

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am the one who has installed, configured, and administer DameWare Remote Support in our environment. The simplicity and ease of use of MRC and other components inside of DWRS offer a wide spectrum of tools at your disposal for remotely connecting to machines on and off your domain network through internet sessions. This is probably the most used software in our IT department, all of our users use it every single day several times a day.

Cons: I feel like the UX/GUI could use a refresh, it appears to be dated. We have had an issue on our network with devices discovering other devices belonging to other VLANs to show up in the computer list, and support basically told us there wasn't anything they could do to support as it is a Windows related issue causing it. We instead just use the workstation list which is an exhaustive list.

Product is used in our large corporation and is a time saver with manual deployments & support.

Aug 22, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easily deployed to pcs which do not have the Dameware client. Great options to repair a broken Dameware clients, doesn't happen often :0) but great to have when needed. Good quality video, not much more network overhead than plain RDP but much more useful.

Cons: Password function does not integrate with Active Directory, this often causes me to lock my self out when my PW changes every 45 days, self inflicted i know, but...

Sometimes disconnects when changing users on a remote PC. Interface is a bit clunky....

However, these few things are far outweighed by Dameware's usefulness and solid performance. Definitely worth having!!!

Overall: Easily deployed to pcs which do not have the Dameware client. Great options to repair a broken Dameware clients, doesn't happen often :0) but great to have when needed. Good quality video, not much more network overhead than plain RDP but much more useful.

Like this software a lot

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like that it was pretty easy to purchase, install, and update. I like the user interface, and it's easy knowing when a new version has been released (good email communication) and then to update the version (and to renew). I don't use it to access my coworkers' workstations, but just to access the server from my workstation, which is all I need. We're a small business, and if I have to see something on another workstation, it's better for me to go to it, as often there are environmental variables that should get my attention as well (say, the plant on the shelf over the workstation).

Overall: I have a checklist of things to do upon arriving at work, and being able to do them from my workstation is far more efficient than having to do them from the server. So, Dameware has made my access to the server highly efficient and I'm more productive using it.

We use Dameware to connect to our end user systems to assist them with problems helpdesk problems.

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We would not be able to perform our helpdesk job nearly as well without being able to connect so seamlessly.

We do not have to turn remote desktop on every system which is a huge security relief. Allowing users so see what we are doing is helpful to them so that they can help themselves in the future.

I love being able to view event logs easily and without interrupting the end users work flow.

Easily retrieving information regarding a system status such as properties, processes, software, services etc. all in one place is extremely valuable.

Cons: I use Dameware everyday it is difficult to find something negative, I suppose I would like for the computer icons to turn blue from grey when a user system becomes active rather than having to exit the program and re-enter to see active systems.

Overall: ease of use!!

Capterra-loader

Well, its far better than RDP, VNC, or Teamviewer. But it has room for improvement.

Feb 06, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It works well. I starting using the product in 2006 after we had an issue with a VNC install getting brute-forced. No more VNC for me. What led me to the product was honestly frustration with the licensing model that Team viewer uses, and also their recent hack. Team viewer makes you buy the product, every SINGLE version release. You can't buy maintenance and support in perpetuity.

Yes, on domain, its a great product. You can access management tools, run remote commands, and loads of of admin functions. Fortunately they also license per tech, so that cuts down on end user fees.

Cons: I want single sign on. Honestly, that would really improve the product. We have many remote sites with satellite only. I really wish I could throttle down the bandwidth demand and sacrifice screen quality.

Solid Remote Support Software

Jun 07, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Dameware makes remote user assistance easy. Once the client is installed you have a permanent connection to the workstation until it is re-imaged. It works well with active directory avoiding the need for one time passwords. The central server aspect of this product allows multiple techs to share an organized list of clients with custom names. This avoids confusion with users that like to change systems without notifying IT. Dameware has a great integration with Solarwind's WebHelpDesk. It allows you to directly connect to a user's system from inside the help desk. Once a session has been completed it will automatically post chat logs and additional details to your help desk tickets. The install process is smooth

Cons: Support on advanced issues has some delay. Custom HTTPS certs for the remote server will break the webhelpdesk integration. Overall would recommend Dameware.

Overall: The ability to support users remotely with minimal delay or work on the user's side.

We have been using Dameware for a few years now and find it extremely dependable and effective.

Aug 22, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have found that the software allows us to perform many functions remotely. The features within the product also enable our teams to collaborate w/ technicians in the field. By using Dameware we are able to reduce the amount of resources utilized by managing and troubleshooting remotely. The cost of this product is also very adequate for the amount of services it provides.

Cons: I feel that the product is great, but it could use better training tools for first time users. Such as video tutorials and guides that are readily available from the application itself.

Overall: This software has allowed our teams to remotely manage thousands of endpoints remotely and effectively. The cost savings which this application provides is outstanding when you compare it to other solutions and the amount of resources you would normally have to utilize in order to get the same amount of work done.

Great software for remote support

Jun 04, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Dameware is easy to use, easy to install and can connect to multiple types of clients. We have been using it for several years to provide remote IT assistance to our staff, on both Windows and Mac computer (using VNC), and it is very helpful.

Cons: You sometimes have to fiddle with the settings, depending on the client machine, and there are times when the connection does not work right away (can't say if it is an issue with the software or with out network or the configuration of our PCs). Sometimes, the remote connection is switched to a "Mirror Driver" mode, where some commands like Ctrl+Alt+Del do not work, and you have to use the on-screen keyboard for this.

Overall: Very helpful to support your staff, either on remote offices or on different offices in your same building, without actually having to be present there.

Easy, effective, my go-to tool for remote desktop in IT

Aug 22, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Seamless connections to remote devices using either domain or local credentials. Good feature set (for example, can ping the device during a reboot and automatically reconnect when it's back online) and overall smart design. No need to install anything on the client beforehand, the software does it for you at connection time if it needs to.

Cons: There are so many options and icons that it's a little overwhelming, and the icons don't have text labels. The options feel a little cluttered -- it took me a long time to discover and understand all the various options. But it's hard to combine a rich feature set with an elegant interface, and overall DameWare is highly user-friendly (for a technical person).

Overall: I use it every day for remotely connecting to computers throughout the US. It is indispensable.

It's like I am at the workstation with the user; there's not much I can't do.

Aug 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Universality, it really doesn't matter what group policies are enabled for remote desktop as long as there exists the ability to execute services as an administrator.

The RPC ping feature is amazing as well when doing reboots of clients or servers. I really can't say how much I like that feature. Just being able to reconnect after a reboot automatically is amazing.

Smart Card authentication is a much needed feature! Thanks for the addition.

Cons: Offline licensing is a pain. Copying keys, transporting cd's between air-gapped networks is a massive inconvience. If something could be done to shorten the key length to something speakable it would be a HUGE improvement.

Overall: The best remote desktop support and server support software money can buy.

very good, except for licensing

Aug 22, 2017
5/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ease of use and the quality of the product.

Cons: licensing without a doubt- every year it wants to talk to the mothership; our systems are behind a proxy and when we have 50 (or however many there are, probably more) that can't phone home and need to be authorized manually - and they have to be done by the person on whose SolarWinds account they are\were purchased on... it is a nightmare and we are looking at other products that don't make us jump through these hoops. It is ABSOLUTELY RIDICULOUS the amount of trouble this is. I have been using DameWare - I actually was the person who talked this company into buying it about 15 or so years ago - for a long time and the licensing is going to make me switch. Sad.

Overall: remote administration

Awesome!

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very simple to use and works flawlessly. There is no need to install anything at the client level and almost immediately can access domain based machines. I have been using this for about 10 years and cannot imagine not having it in a Windows domain environment.

Cons: There really are no serious flaws, nothing beats this for remote access to domain computers. I occasionally get warnings about the mirror drivers for display but it works anyway. I occasionally have disconnect and reconnect to refresh a screen after remotely logging into the client machine. This is one of the few products that actually delivers on it's promises and is still very reasonably priced.

Overall: Do not run a Windows domain without this product!!

Have used Dameware since it came out. Historically a fan.

Aug 22, 2017
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's remote features are strong. The ability to log in as a local user is very handy. Rarely fails to install.

Cons: Needs multi-platform support. However, the reason we have moved away from it and will no longer use it is due to Solarwinds horrible licensing mechanism. Prior to their takeover of the software licensing was straightforward and easy to install. We have had multiple situations where licensing has been difficult to install, and the whole procedure is as in and has really soured us on every using Solarwinds products...this goes for all Solarwinds products now. I've also found it struggles in high latency environments compared to some other options.

Overall: There were many at one time. We are moving to a new solution.

Great for a beginner- Has lots of room for improvement

May 25, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Installs on first use of connection. Nothing to push or install before use.

Not really sure if there is anything "LIKE MOST" as this is the software that was given to me upon my arrival.

Good for someone starting out in providing remote support as the monthly cost is low.

Cons: I feel it is clunky and a little antiquated compared to other tools on the market. There is no integration (except AD) that I can find with other tools or software. Many of the commands do not work in a large enterprise environment. We currently service over 500 endpoints and this software is just one of the many tools. Would like to see more integration into AD

You get what you pay for.

Dameware is one of the easiest to deploy, setup and use remote desktop products.

Mar 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The thing I like most about Dameware is the ease of deployment. We have over 400 workstations and as long as you provide credentials that have admin privileges on the machine then dameware will install itself. This was a significant improvement over Teamviewer which was our previous solution.

Cons: The only con I have about the software is that the interface could be more intuitive. It is very easy for your list of computers to get messy and unorganized. It doesn't seem to have any way to sort them that I can tell except for manually moving and creating folders.

Overall: An easily deployed solution that allowed me and my team to remote into workstations to assist end users with issues.

Love Dameware!

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Super easy to log into any computer on my network. I'm constantly using it to fix minor email issues as well as setting up computers/servers without having to go physically to the computer(s). Love being able to lock the mouse/keyboard so the user doesn't try to keep typing while I'm fixing something. I also like the View Only button so I don't move their mouse around while they are finishing up something before I take over.

Cons: -Missing a "reconnect to the last computer".

-A search feature for computers without having to manually search for it (sometimes the computer gets named wrong).

-Be able to setup groups.

Powerful remote desktop management

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the speed and ease of using this software. It has saved us hundreds of hours by giving us a quick tool to troubleshoot end user issues without having to go onsite. It's more than just a remote desktop connection, you get multiple authentication options and can maintain connects, sign in/out, etc. all while staying connected to the remote computer.

Cons: We discovered some Windows 10 compatibility issues with our current version that we are working through (mostly by upgrading to the latest version).

Overall: Quickly troubleshoot remote desktops with this software. You will recover your costs quickly with saved time with this software.

Used Dameware for remote support of 70+ machines

May 04, 2018
2/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Dameware lets me mange 70+ computers in 12 locations all from my desktop. I can install updates and fix any user issues.

The best part is i can watch a user with out them knowing. This has allowed us to catch youtube and facebook watchers. The software is easy to use and a decent price.

It also supports UAC so you don't need any end user help. With remote install we don't have to travel to any office locations.

Cons: The interface is from the 90's. Even the latest version has an old look to it. Everything works it just looks old not a big con at all.

Overall: good price allowing for remote user access

Dameware on my side

Aug 22, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A powerful utility with a great deal of functionality that can help different environment not only resolve issues & problems more quickly but also to run more smoothly the entire time. Too often tools are singular in their purpose, when a little added functionality goes a long way. There is such a thing as too many cooks, but DRS strikes an excellent balance between depth & breadth of features.

Cons: I would like to see snapshots of screens (updated at specific intervals) that I am not connected to through the mini remote control module as a way to keep tabs on users.

I would also like to see a troubleshooting recorder, similar to Windows 7's Problem Step Recorders with capabilities to email the recording to a specified email address or post to a support forum.

Overall: Utilizing the centralized server for management provides a great deal of power from a single system with access to as many others as are configured for it. AD can be managed from this location, monitoring and alerts can be setup, and a great deal of functionality for automating daily tasks or scripts is also built in! There's an immense amount of power in DRS when setup to provide support and ease management to an environment, which is by no means limited to just Windows desktop computers. Thanks to the Mobile Gateway and VNC Viewer compatibility, even non-Windows systems are fully covered and available for remote support.

Exceptional software, a must have for any IT Professional

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Cannot recommend this software enough, definitely worth the money. Being able to remote into an end users computer to troubleshoot issues/assist users, install software, etc. Has saved trips to come back onsite after hours, provided us a place to verify software installed and versions of software, verify and gather installed printer info, remote command line, even remote registry on the remote system. Most everything a system admin or support would need for troubleshooting is right at your fingertips to perform remotely.

Cons: This software doesn't solve the issues by itself (of course we'd be out of a job if it did), but in all seriousness it's a great software there really are no cons.

One thing with the version we are running anyway is that once licensed under a particular user on the machine it is installed on, the software always has to be run as that user on that machine. This may be changed now however.

I have been using Dameware for over 5 years and it has always met my requirements with no issues.

Aug 23, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That is uses a different protocol than RDP, which provides more features. I am able to get information about the computer I am connected to. The best feature that it passes Smart Card credentials to the remote computer.

Cons: Since most companies are using two factor authentication, it would be useful if Dameware Central Server would allow that instead of requiring an account and password for the LDAP query to allow users to use the software

Overall: I am able to more effectively trouble shoot issues remotely because the program different protocols to connect. It reduces the time that I spend time trying to connect using RDP.

I used DameWare in a previous job for remote support, and it was an awesome product! I miss it!

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The thing I liked most about DameWare is that I could easily connect to a remote machine and support the user. You were able to see the user's screen in realtime and walk them through whatever you needed. Very easy to use!

Cons: The thing I liked least about the software, was the number of features. There were so many features, I never felt like I would use them all, so I felt that some of them would be wasted. It's not necessarily a bad thing, but it was too much for me.

Overall: With DameWare, I was able to quickly and efficiently provide remote support to our end users. Awesome product!

This is a very organized virtual support tool to enable IT professionalsto quickly assist customers.

Sep 27, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the organization inbuilt into this program as well as the ability to access management tools directly from this computers entry in the directory. if i need logs from a machine i just pull them from dameware. if i need to drop to a console of a remote machine i dont have to rdp in first to then open a command prompt.

Cons: This software requires you to manually login to the remote machine if no one is logged in. Single Sign on capabilities are rather limited with this software solution.

Overall: Seemless and organized remote support capabilities from one source application.

Very easy to use. Intuitive interface.

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
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Pros: Having used previous versions in the past, the new releases are very intuitive and easy to use. Once you are sure that you have admin access on the client computer, it is very easy to connect and interact without the need of end user having to grant pearmissions or go through a share screen process. Very simple, very clean.

Cons: I have found that sometimes computername needs to be substituted with IP address in order to find the target PC. Not sure if it is a network related issue or Dameware's.

Overall: Easy to connect/shadow other computers for support or incident resolution.

DameWare connects quickly remotely.

May 22, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I have benefited from DameWare because I have been able to offer support to the vast majority of my employees, helping them to meet each of their work goals, and there has not been one that has not been able to help with DameWare, the truth is very good statistics.

Pros: The best thing that DameWare has is the trial version, since it is a version that offers the client the possibility of enjoying all the "paid" features for free for an exact period of days, the truth is that the version of test and the accessibility it offers.

Cons: It should improve "DameWare for mobile devices" since the design is very ugly and this totally bores the customer. Nothing better than a design that provides comfort, that's what I recommend, a design adapted to the era.

We have around 300 end users and own 5 licenses. There are 2 of us that use it the majority of time.

Aug 22, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love the tool box at the top of the screen. So much functionality. "View Only"; "Print" and many more. It is very reliable as long as your network is functioning correctly. I was used to having to have IP address to connect at last job but find using the computer name to be just as easy, if not better all together. We got a few more licenses to give the remote access feature to a few other employees and it was very easy to explain to them how to use it properly.

Cons: It took a little while to get used to the format. But no different than any new software. It also took a few tries to get the logging in to work smoothly. However, once I figured it out there has been no issues.

Very handy tool, but it definitely has room for improvement.

Aug 22, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Can install the client remotely. Most admin management tools are available remote (e.g. registry editing).

Cons: MRC and Remote Support tools are not integrated enough. I would like the favorites to cross sync between the two. I would like to be able to add/remove/modify printers remotely without using MRC/Remote-Desktop. Would like to be able to transfer files in the Remote-Support tool. Would like to be able to batch deploy msi or other silent installers to multiple PCs. I cannot find a way to install Remote Support Agent unless I try to launch Remote Command Prompt on a machine. Need to be able to batch deploy both MRC and Remote Support agents.

Overall: Easier remote management of PC's

Fantastic Remote Software - Best Value

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Registry editor, Processes, Disk Drives, event logs, services manager, sessions, wake on lan and remote control all in one place. I also like the ability to put a friendly name to each remote connection so that I can also look at the list with a name and not just the computer name.

Cons: Even though the software is a great value for the price, it can be a bit steep for a smaller company and hard to justify.

Overall: Quick and easy ability to support out end-users without always having to support them in person.

Great software. Very responsive when connected to other workstations.

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the responsiveness when connected to other clients. It's much more responsive and smooth than the other remote applications we have. Unless the mirror driver failed, there is no clipping or lag when typing.

Cons: Not exactly straight forward for setting up a saved user for connecting to clients. We also had an application that would black out on the end of whoever was connecting so we couldn't support it remotely with this.

Overall: Quick support from our IT department for our users via remote capabilities.

Capterra-loader

I have used Dameware and its worth the money and then some.

Feb 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Dameware is so powerful giving you insight in to services, allowing for remote command prompts, attaching to PC's in and out of your network, single pane of glass, and so much more.

Cons: I wish i could be on my laptop outside company and like a logmein hit any computer anywhere with in my company as a admin

Overall: No monthly fees, one you buy its yours per tech no matter if he uses more than one PC. Able to start and stop or even install and delete services, there is remote commnad prompts, remote screen control, and many more features.

Awesome and easy to use; troubleshooting made easy by visualizing

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use. Recall of IP/hostname. Dual display view and more. Configurable. Secured. Ping feature is cool, simple yet powerful during reboot.

Cons: Annoying encounters of old and new clients/agents not installed; other annoying errors during connection. A bit expensive per license.

Overall: Visualization is a necessity in IT to efficiently troubleshoot end user experience. Often times the verbal explanation isn't what appears to be the actual error or problem compared to when observed with visuals. Connection is always stable, never had an issue.

Easy to deploy, setup and use.

Apr 15, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Connect to PC's on your network and resolve issues remotely fast, with ease and quality.

Safe. Great product for assisting end users.

The unlimited license of the agent to install.

Cons: Needs to open specific port to allow the agent to deploy without problems... (mini remote).

In case, for any reason, we'll need to reinstall product, it's hard to get back the saved passwords of connected pcs.

Single Sign-on capabilities are limited.

Overall: Great product. Using it for multiple sites for IT support.

I use Dameware every day. I do not know of any tool that is better for on-domain remote support.

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: I have used Dameware for over 10 years, and I love that I can remote into a PC an monitor a live session to see what issues my agents are seeing. I also love that I can kill the remote keyboard to keep someone from messing up my remote session.

Cons: Dameware occasionally will connect to the wrong PC if there is a DNS conflict. This isn't a major issue because it does give you a warning, but I have still booted the wrong user occasionally because I wasn't paying attention.

Great for the IT Admin

Nov 17, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. I liked that you could push the mini-remote control agent to connect and then uninstall when finished.

Cons: I don't really remember any cons with the software.

Overall: I used this when I was a Systems Administrator and it made it so easy to administer the environment and manage remote PCs/Servers. I also liked that I could pass an option to the user (when connecting to a user desktop) to allow them to approve the connection. This helps put the user at ease that you can't just CONNECT and spy on them, which was a concern. :)

It's a solid helpdesk program at a fair price

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It does what I need it to do, tracks tickets, solutions, assets, hardware, and software, and generates clean reports from that information.

Cons: Tech support is terrible, I've submitted 2 tickets recently regarding an upgrade and have heard nothing back. Every few months it will randomly stop pulling email, easily remedied, but I don't like my users to have to wait for a resonse.

Overall: As mentioned before it tracks and reports what we need tracked and reported.

Overall we have been very happy with this product. All our Helpdesk staff use this product daily.

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is very user friendly from the tech's standpoint. It allows for quick support to all our internal customers. Dameware is one of our go to pieces of software for supporting our users.

Cons: There have been no major issues with this software. The only issue we ever had was the initial setup of the software into our DMZ for giving us access to external users that are not on our network. However, the documentation assisted with this.

Dameware is functional and flexible, though it is a bit clunky at times

Aug 22, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: 1. Usefulness. Gets the job done when we need to remote in

2. Flexibility. Remoting in to people off of our network has been a great feature

3. Consistent. Rarely do I run into unexpected issues.

Cons: 1. It's not pretty. It's focus is function over looks. Poor UI design.

2. The rare issues it does have can be inexplicable. Why does the display look a certain way, for instance.

3. The "recent connections" list is fairly useless.

Use this product on a daily basis (in conjunction with N-Able) to provide support to all my client

Aug 22, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The agent seems to be very non-invasive on the client PC.

Full desktop experience (reboot, command line, Wake On LAN etc...)

Cons: When I run up against a firewall that will not allow the agent to install.

There is very little that I don't like.

Overall: I use the product in conjunction with Solarwinds N-Able on a daily basis to provide my MSP clients support. Some of the clients I have chose not to purchase 24/7 monitoring so for those I use DameWare quite often for desktop support phone calls.

Very easy to use and very fast. This is what you need for any remote use.

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is the best remote software I use. My company use others, but this is are top choice as well this will be are final choice at end of year. Software is very fast, very easy to use and I like the fact is saves all you computer history

Cons: I have been using this product for over 5 yrs. Not one thing I dislike of it. You have to use it to see what I'm saying.

Overall: Easy way to access users computer. It is like you are on there computer.

Great remote desktop software for a domain environment

Sep 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Lots of features for a fairly low cost. You are able to pay a one time license fee and get the software for life.

This software allows me to remotely access any computer on the domain, without user intervention.

Cons: not really useful for external tech support

Overall: if you are an administrator in a domain environment, check out this software. If you are looking for a way to connect to users over the internet, there are better options out there.

Dameware Mini Remote Control allow me to screen access and control on all computers on our network.

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It can push the client to the target machine even when it is unattended and logged off. Unlike RDP the screen is shared with the user so that help and support can be provided.

Cons: The mirror driver has interfered with video drivers in some cases. Also when connecting to a client with a screen resolution much higher than mine I have to scroll like crazy to get around their screen. I recommend screen scaling to fix this.

Just the right toolkit we were looking for to meet our remote support needs.

Aug 22, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Push capability, Remote Support tools are great for remote registry and remote process access has really benefited our support team. It is an excellent all in one place for us to troublshoot client systems.

Cons: Monitor resolution could be better, RC is limited to remote system display resolution. Can be slow to connect at times.

Overall: Easy to manage multiple remote sessiosn, remote process mon, and remote registry have been very helpful.

I use DameWare Mini Remote frequently. It's a quick way to fix a PC problem within our LAN.

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's fast and easy to log-in to another PC when needed for trouble shooting. We are on an island and also many offices on the mainland. It saves our IT personal lots of travel time.

Cons: I can't seam to figure out saving host names so I can choose the employee PC from a list by name. I'm sure it can be done. I have never really had much training on it.

Overall: PC problems fixed quickly and easily without travel time throughout the company.

This is the best remote support software I have used in 21 years of providing tech support

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very inexpensive. No need to install it on all of the clients. It will do that for you the first time you connect.

Cons: I'm having a hard time thinking of anything. Sometimes (no always) if the customer's screen resolution is higher than mine it won't let me see their whole screen without scrolling.

Overall: I can have multiple sessions open at once and work on several PCs. It saves me a lot of time since I don't have to run around to multiple locations.

As a desktop support technician, DAMEWARE has allowed me to remotely correct issues immediately

Oct 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that I can reach out and touch any of the machines on my domain administratively and exercise complete control of that machine is AMAZING!

Overall: It frees up a great deal of my time and allows me to solve problems ranging from the very simple and run of the mill issues to the absolutely confounding. In the time that I've had access to it I've been able to cut down on my work load and the time in which I have to complete tickets\jobs. It truly is a gift to my organization.

Dameware has been a Great asset for our organization, is allows us to support users effectively.

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use is the best part is will connect to even to any pc on our domain, and allows us to chat with and see all screens. Even when not at our own desks it allows ease of access to others.

Cons: Only cons I have found is sometimes it will disconnect and have a longer then ideal timeout. Other then this No major cons are found other then small functionality stuff such as button labels can be confusing.

I love this application 100%!!!

Jul 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to remote to desktops and servers and view users issues. Especially when there is a need to disable Remote Desktop. Very few connectivity issues. Best remote software I've ever used.

Cons: Sometimes there is some latency. The latency issue is so infrequent that i never even investigated the issue.

Overall: Reduced travel costs for the agency. Also makes me more efficient, as I can better manage my time.

This product enables us to do a lot more than what we can though RDS.

Aug 22, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it's easy to learn the basics and easy for my technicians to learn right out of the box.

Cons: There are times that it can be sluggish, or through random errors out when installing the service for the first time, but most of the time that has to do with the computer and not the software.

Overall: Remote control of machines, as well as bundled in with the Remote Support tool we can do a lot of neat things remotely making us more productive.

For IT professionals, this is invaluable as a time saving program.

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We can remote into our users and see the issues they are having and fix them right from the screen rather than running around to other buildings or offices. If user has two monitors allows us to see both or one at a time.

Cons: Can't think of any cons....but wish that the Wake up on LAN was more user friendly. But the issues with it are with our routing system.

Overall: Time saving and ease of accessing remote computers

I've used a different products for remoting into my equipment and I find this by far the best!!

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its ease of use probably. Its earlier versions were kind of hard to get every computer to work correctly with it, but it is great now. I have no problems with any of my servers or computers, and I often need to be able to remote in.

Overall: When I am away from the office and an employee gets locked out of the domain for incorrect login, I can instantly get into a domain controller and unlock them. Many great uses for this software.

A real life saver!

Jul 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software allows me to remote into my Radiologist workstations and trouble shoot without leaving my desk. I have full functionality just like I am sitting in front of the workstation!

Cons: Very few things about this software I dislike. I find that I have to update the client on some machines fequentlt, and I am not exactly sure why.

Overall: Very effecent way to support my Radiologist from my desk!

Valuable tool for connecting to desktops and servers for everyday operations.

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to connect to servers and user desktops to complete regular operations and to provide technical assistance. Allow users to present desktop screen and presentations. It allows collaboration with users. It allows transferring the connection. It has a secure connection.

Overall: This application helped provide visibility into remote systems, allowed access to servers, and a great resource for our help desk team.

Easy to use

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use - It takes me just seconds to connect to a user's computer. The user's like the fact that I can connect remotely and fix issues as we have several buildings and travelling is not an option.

Cons: Not sure if I could use this for non-domain connected PC's. We have user's in remote sites and it would be helpful to be able to reach these users.

Overall: Better support for my users

Use the software often for accessing clients remotely.

Jul 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to use and consistent software.

Very rarely is there issues with the software where it doesn't work. Reliable product.

Very convenient product. Makes it very easy to access remote systems on our network to perform necessary tasks.

Cons: Price is higher than we'd like.

It would be nice if it was easier to access systems on the internal AND external networks.

Easy to use, works great for in network remote assistance.

Aug 22, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use and quick to launch. It requires basically no training for our newer techs that have never used a Remote Support tool before.

Cons: I wish that it had some sort of file or installer push built in. It also does not work for users that are not connected to our network, but may be in our domain.

Overall: Not have to go on site to trouble shoot users machines. Quickly and effectively assist our users

Very helpful for remote support

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Create a list of devices that gives you easy access to all your connections and you can filter them by host name or IP Address.

Cons: The software will save hosts with the same name every time you input the same name, I would like to have the software recognize previous hostnames instead of keep creating new duplicated hosts.

Overall: Lot of support provided to multiple locations in a very easy to use interface.

Does everything I expect it to do every time.

Aug 22, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It works all the time. I setup a hot key to run it and it always runs and connects if I can ping the PC.

Cons: I don't like how it handles the saved host list. I haven't done a lot of research on getting it the way I would want it though.

Overall: We're able to quickly assist our end users or remote to un-manned computers and fix problems. I've never had dameware crash or tell me it can't do something because of some reason.

This very good application for remote control. Its easy to use and having more functionality

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its saving lot of energy and time instead of visiting computer physically

We can control Multiple computer at same time.

File Transfer is more good functional to Transfer data.

Cons: This software works only inside domain not External networks. If you guys create a additional option like to support External network its really good for System Administrators

Overall: No additional benefits

DameWare Centralized Server was very easy to install and the Remote Support tool is easy to use.

Aug 22, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very reliable whether you're connecting over Ethernet or Wi-Fi. It's easy to manage access from the Centralized Server. The Remote Support interface is user-friendly.

Cons: Some of the default settings caused scans of all machines in our networks (which is several thousand). These needed to be turned off manually on each technician machine.

Overall: It allowed our administrators to seamlessly connect to end users' machines and provide remote support. It allowed us to do this for users that were having trouble connecting to the network over VPN as well (a limitation in other products).

Makes my job easier. Usually works as expected.

Aug 22, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Ive used the product for years. I like the AD like interface, and the general ease of use. Access to remote computers having issues and being able to pull logs any time is great.

Cons: I need to find computers by user logged in. This is a very important feature!

no powershell support

remote CMD seldom works correctly

server install requirements are heavy.

Powerful

Jun 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ease of use, graphical interface got much better and much faster. the ability to browse your active directory for object for remote connection is a must

Cons: registration or entering product key is getting more complicated. you do not need this. Also product renaming is always confusing especially if you maintenace agreement...

Overall: internal remote control of all workstations

I have used Dameware Remote Support, we remote into computers a lot.

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The functionality of the software, allowing you to use different credentials to remote into a customers computer. I don't really have any did-likes of the software, it performs all of the actions I need it to and I have not found anything it will not do for me.

Overall: Being able to work on a customers computer without having to actually go to the site where the computer is.

So-So at best

Jul 04, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money

Pros: the ability to do remote management is nice. The interface is ok! The ability to do ad-hoc off network remote control is nice.

Cons: This is less about the software and more about SolarWinds itself. They are an extremely high-pressure sales model. The "good deal" of the day is just that. Expires at the end of the day. Support is horrible at best

Best Product we Ever Purchased

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to connect to any workstation on the domain without having to pre-install an agent was what sold us. We moved to DameWare from UltraVNC, and what a difference it made!

Cons: We find it really hard to find something we don't like about DameWare. This product has truly been a time saver.

Overall: Quicker time to ticket resolution, which has lead to happier end users.

Amazing and easy to use. You can get someone set up day one to administer your computers

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use, I can remote into any AD computer effortlessly, able to change registry remotely along with printers and other peripherals without having to bother the customer. Can connect to a MAC or PC!!

Cons: Maybe the icons could be cleaned up to look more current but that's splitting hairs.

Overall: not having to use multiple panes of glass to fix an issue

Super easy to use and effective to conducting remote support.

Aug 22, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that I can search my active directory for the machine that I need to remote support and its just a one click to connect. Its really fast once you are connected.

Cons: It would be nice if this software could provide remote off network support, similar the use of Logmein Rescue or Teamviewer.

Overall: The ability to support my network machines with ease of use.

Well made software

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it is well constructed. Ease of use. I have been using it for years and it has always been dependable. No lag.

Cons: Wish it had a better function for visualizing dual screens. When opening the software it defaults to your last used. If you forget to hit the new button the information changes even if you try and back out.

Overall: Saves time and money.

Great Product! And absolutely necessity for remote management.

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Features and functionality

Interface/GUI

Push-deployment to machines

Can logoff user from machine without logging out (e.g. RDP)

Cons: Subscription - It was better when you purchased the software and it was yours in perpetuity.

Don't like that the versions keep annoying you to upgrade when you connect to client(s)

Overall: Remote management is a cinch.

I use Dameware as my go to remote control software package.

Aug 22, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that it will display multiple screens correctly and the mouse registration is not off on multiple monitors with different resolutions. i like being able to push the client out to machines that do not currently have the client installed. Once it is configured correctly with Active Directory it is pretty straightforward and easy to use. Usually if an RDP session is locked up I can get in with DameWare to free the session up.

Overall: I am able to quickly take over a machine and solve issues remotely, even if the machine does not have the client I can push it out to the machine to initiate a session. it saves a lot of time being able to remotely support an issue.

We have been completely satisfied with Dameware

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Dameware is extremely easy to use and deploy. Connecting to a remote workstation in Dameware simply requires you to provide the name of the workstation you are connecting to along with username and password. Dameware connects to the machine and installs the remote client on the workstation with no user intervention.

Cons: There is not a lot that I would say negative about Dameware. Perhaps the lookup of previously connected to workstations could be made a little quicker by having an autofill of historical workstation searches.

Overall: Using Dameware has increased our response time to a user's issue. Instead of having to travel to the machine we can easily take over the machine remotely and work out the issue from our desks.

It just works

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can quickly remote in and see what the customer is experiencing, in a support role this is exactly what I need to do on a daily basis.

Cons: I would like to be able to connect to a network user name rather than a machine name. Machines can be mislabeled, remote desktops change, but that never changes.

Overall: I can support people who are saving lives

excellent and easy to use internally at our LAN

Aug 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: excellent tool and easy to use, there no necessity to enter my credentials because it takes it from Windows system

Cons: the updates are not directly nor thru the proper application, but instead thru the web portal, it should be more smooth and less cumbersome

Overall: easy to use, customer list of machines, no need for credentials because it takes it from Windows

The most useful tool we use in our small support office for a large school district

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to easily connect to any PC with a small footprint program loaded at the time of need.

Cons: I have not found any issue with the use of this product. I wish we could use it to "monitor" computer usage without the student knowing we were watching.

Overall: Saves time and money for technicians. No need to drive to a remote location to assist a user.

A good remote support tool for IT engineers

Jun 06, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money

Pros: It is full featured remote support tool that can be used on host OS like windows. It is light and assessible to the OS kernel.

Cons: It is only as useful as what is permitted on the host OS. Introduces security concerns to the network. There is little or no consideration for the security of the host domain such is used.

I use Dameware for remote support of about 300 computers daily.

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ability to run remote command, and check logs remotely. The ability to work on computers without the user knowing, is vital to staying ahead of my tasks.

Cons: I find browsing the event log a bit troublesome, I would like the ability to filter it. Also the remote connect auto populated alias can be redundant.

Overall: Remote connectivity to all of our computers we manage, remote command line, remote event viewer. The ability to remote connect quickly, and change users on the fly without loosing connectivity, very helpful.

Capterra-loader

Simple, Works great and a great price.

Jul 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use and just about no training is needed to set it up and get it going. It's my go to tool for Remote Access.

Cons: I'm sure there could be more functionality with this software but it's great for people that just want to use it for basic reasons.

Overall: Easily able to help out people by jumping into their computer.

I rely on Dameware Remote access tools every day to do my job.

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Its easy to use, I can move files back and forth to the remote clients. I can look at the registry, I can do remote support with no lag.

Cons: I have trouble setting up the global configuration so all clients are the same. I find myself going to each new client and tweaking the settings, but I'm sure there's an easier way.

Easily Connect to PC's on your network and Resolve issues remotely.

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: You can Easily remote into PC's on the network and support users in resolve issues they are having.

Cons: You cannot remote into the computer if you do not have credentials that has logged into the computer before if it is not on domain.

Overall: Able to remotely troubleshoot issues with computers that are in a different location with ease.

This software provides us the connection capabilities we need to operate our remote facility compute

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Flexibility in connectivity and with different platforms. Works remotely and from PC's in the next room. Can reboot the remotely controlled PC with the software.

Cons: the reminder bar for renewing maintenance subscription. It keeps popping up. It would be nice to be able to shut it off.

Overall: Remote connectivity options

Best Sys Admin Tool for those without SCCM

Aug 21, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to monitor and troubleshoot remote systems. Dameware Remote allows you remote process, remote registry, and many more functions that the need to visit offsite is almost none.

Cons: No support for Mac OS X or Linux which is a big problem and flaw.

Overall: Saved lots of time and improved customer satisfaction.

Dameware Mini Remote

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows us to remote in to user machines (Mac and PC) to troublshoot and aid in resolving user issues.

Cons: Versions need to match for the tool to connect other than that it has been a valuble tool for our technicians.

Overall: It was a little clunky in the beginning but has evolved. We don't seem to have many issues using now.

Secure and Easy to use

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Dameware Remote Support requires security privileges on the machine that you are attempting to remote. You can store your admin account for quick use later.

Cons: Sometimes the resolution of the computer that you are trying to remote can make Dameware Remote Support be difficult to use.

We have been using Dameware for 10+ years, overall the experience is good. Especially in intranet

Aug 26, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very user-friendly and it is leading remote control software, We can save the setting and remotely manage the clients.

Cons: It is not easy to use it via internet. I mean to connect from Internet is difficult. It would be great we can use it across the network.

Overall: We are export the setting from one computer to another

Capterra-loader

We find this very handy for our internal support.

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy for our IT team to use, installs remotely with no user intervention in most cases, displays the IP address of the client for the user.

Cons: Sometimes you still have to disable windows firewall to install the client.

Overall: We use this daily to support hundreds of company PC's, extremely reliable and useful.

works great , help keeps us connected to our clients

Aug 22, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I real pro is how easy it to connect to our clients system even when they are not in the office. Also like how we can see process and services already running.

Cons: little things one being speed of installing the client on an end users machine . The layout also takes a little time to get use to

Its been great

Aug 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use. I like how i can group them by OU. Label them and relabel. We have a lot of turnover in some depts.

Cons: Id love to be able to use this like teamviewer for departments off our network. we have to use teamviewer as of right now. If we could keep it under 1 application, that would be great.

instrumental in us in the IT Dept providing support.

Aug 22, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I can assist quickly without leaving my desk. Excellent for providing IT Support during the busy day. Exceptionally easy to use.

Cons: NO ability to use on the MAC eco-system. We have many mac books and mac minis that we would love to be able to support the same way we do our windows machines.

Satisfied with the Product

Aug 22, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I enjoy how simple the program is to use. There's nothing that really gets in the way of me doing my work. I get in and get out, without having to click a bunch of nonsensical windows that pop up asking me to confirm this or that.

Cons: The file transfer options are too complicated. It would be great to have a simple dialog similar to TeamViewer of ScreenConnect. I've take to just using SMB shares over the builtin method.

Overall: Quick and easy to get up and going.

great software for IT HelpDesk professionals

Feb 01, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Its ability to control any computer on our domain without logging the user out. also has a wide variety of tools.

Cons: doesnt seem to work perfectly with 64bit opperating systems. also, deletes saved machines or make duplicates

Overall: Makes helpDesk tasks easier to get done without physically being at the machine

It is the best remote software out there

Aug 22, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Keeps history of your connections that you use. Can install the client on the fly. It pops up to tell the user who is connected.

Cons: Duplicates history of connections. Like to see only one host that gets connect

ed to. Sometimes it will not install the client remotely

Overall: Use it for remote support

The useful program, without excesses. Fast and compact.

Aug 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Does not require preliminary installation. Perfectly works with Active Directory. Remote access to the register and events, without need to use third-party programs.

Cons: Very much there is not enough text search (names of hosts, alieses) in Active Directory computers. My names of hosts are assigned to users, and process of search of the necessary host in user name takes a lot of time.

Overall: Saving of working hours, allows to cut down staff of technical support

Quick and easy

Aug 22, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Quick and easy. However, I will take some time to establish a connection with some computers. Also , sometimes you have to wait for the client to accept. Is this because FIPS is enabled?

Cons: Everytime i connect to new machine, the entry list from a primary host gets renamed with the newly entered host. I know i need to click "new entry" but the old dameware i did not need to do that.

Overall: Being able to connect to remote clients while they watch what I do.