# Page 2 | Dameware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Dameware the right Remote Support solution for you? Explore 244 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179422/Dameware-Remote-Support/reviews --- Dameware 4.5 (244) [View alternatives](https://www.capterra.com/p/179422/Dameware-Remote-Support/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Dameware ## Showing most helpful reviews Showing 26-50 of 244 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BN Benoit N. DSI Government Administration Used the software for: 2+ years ### "DameWare est une solution populaire pour la gestion et le support à distance" November 8, 2024 4.0 DameWare propose une interface claire qui facilite la navigation, même pour les utilisateurs non techniques. Les fonctions de base comme la prise de contrôle à distance, l’inventaire de logiciels, et le redémarrage de systèmes sont accessibles en quelques clics. Pros DameWare est un outils très puissant de prises de main à distance. Cons Nous utilisons cet outil sur notre réseau local et MAN. Review Source VR Verified Reviewer Infrastructure Architect Computer Software Used the software for: 6-12 months ### "Dameware is a robust and versatile remote access tool" May 16, 2024 4.0 Pros I've been using Dameware for a while now, and I must say, it's been a game-changer for my IT support work. Here’s a breakdown of my experience with it: What I Love: Easy to Use: The interface is very intuitive. Even if you're not super tech-savvy, you can find your way around without much hassle. It’s made my remote management tasks so much simpler. Versatile Remote Access: Dameware covers all the bases when it comes to remote access. Whether I need to take control of a user’s desktop, transfer files, or manage system settings, it has all the tools I need. Supports Multiple Platforms: I work with a mix of Windows, macOS, and Linux systems, and Dameware handles them all seamlessly. This cross-platform support is a huge plus for me. Strong Security Features: Security is always a concern with remote access tools, but Dameware’s multi-factor authentication, smart card login, and encryption give me peace of mind. I know my sessions are secure. Scales Well: Whether I'm supporting a small team or a larger group, Dameware scales effortlessly. It adapts to my needs as they grow, without any performance issues. Cons What Could Be Better: Setup Can Be Tricky: The initial setup and configuration can be a bit daunting, especially if you’re dealing with a large network. It took me some time to get everything running smoothly. Pricey: Dameware isn’t the cheapest option out there. For smaller businesses or those on a tight budget, the cost might be a bit steep. However, I believe the features justify the price. Resource Usage: During remote sessions, I’ve noticed that Dameware can be a bit resource-intensive. It’s not a deal-breaker, but it’s something to keep in mind, especially on older systems. Review Source JH James H. IT Infrastructure Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Survey does not work, IE or FireFox you cannot click on the stars, kinda speaks to the software. " August 22, 2017 1.0 There are no benefits to this software anymore. There are so many other vendors with much better software that cost a lot less. Licensing model for this software is the worst. We are differently looking at other software and will make the change as soon as possible. This goes for our other SolarWinds software too. No support, no updates, no fixes, just a phone call every month on buying stupid add-ons or lets renew 2 years early and save 10%. OMG just stop. Pros Not much now-a-days. Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over. Cons Since SolarWinds took over the software the software has lost all development. SolarWinds only goal with this software is to make money. They do not support it, to not take suggestions, and do not fix the problems that still plague the software since the day they took over. Extremely over priced and licensing is still broken. Complained about this for years, but SolarWinds will not fix it because they only care about making money not making the software work with the licensing. The competitive software is becoming more and more attractive. 1/10 the price, for life, and they have added the features everyone wants. Plus they want to hear from you on how to make it better. Another CON too many sales staff, I think I have been contacted by 20 different people in the last 3 years, are you kidding me, one person that is all we need. But again SolarWinds is only geared to make money nothing else. Update: After you click submit then the stars are enabled to be clicked on. Review Source VR Verified Reviewer CEO Marketing and Advertising Used the software for: Less than 6 months ### "Dameware Software Review: A Comprehensive Remote Support and Systems Management Solution" March 29, 2023 4.0 Overall, Dameware software is a comprehensive remote support and systems management solution that provides a range of tools to help IT professionals and MSPs manage and support their IT infrastructure. While it may not be suitable for everyone due to its cost and learning curve, its range of features and customization options make it a valuable asset for businesses and organizations that require robust remote support and systems management capabilities. Pros Offers a suite of tools for remote support and systems management, including remote desktop connection, remote control, system troubleshooting and diagnostics, and file transfer capabilities.Provides integration with Active Directory and other network management tools, making it easier for IT professionals to manage and monitor their IT infrastructure.Available in both on-premise and cloud-based versions, offering flexibility for businesses and organizations of all sizes.Supports multiple operating systems, including Windows, Mac, and Linux.User-friendly and customizable interface, making it easy for users to navigate and personalize the software. Cons May not be cost-effective for small businesses or individual users.Steep learning curve for users who are new to remote support and systems management.Some features may require additional setup and configuration, which can be time-consuming.Limited customer support options, with no phone or chat support available. Review Source Kevin L. IT Manager Oil & Energy Used the software for: 2+ years ### "Well, its far better than RDP, VNC, or Teamviewer. But it has room for improvement." February 6, 2018 5.0 Pros It works well. I starting using the product in 2006 after we had an issue with a VNC install getting brute-forced. No more VNC for me. What led me to the product was honestly frustration with the licensing model that Team viewer uses, and also their recent hack. Team viewer makes you buy the product, every SINGLE version release. You can't buy maintenance and support in perpetuity. Yes, on domain, its a great product. You can access management tools, run remote commands, and loads of of admin functions. Fortunately they also license per tech, so that cuts down on end user fees. Cons I want single sign on. Honestly, that would really improve the product. We have many remote sites with satellite only. I really wish I could throttle down the bandwidth demand and sacrifice screen quality. Review Source VR Verified Reviewer IT Specialist Used the software for: 2+ years ### "Great software for remote support" June 4, 2018 4.0 Very helpful to support your staff, either on remote offices or on different offices in your same building, without actually having to be present there. Pros Dameware is easy to use, easy to install and can connect to multiple types of clients. We have been using it for several years to provide remote IT assistance to our staff, on both Windows and Mac computer (using VNC), and it is very helpful. Cons You sometimes have to fiddle with the settings, depending on the client machine, and there are times when the connection does not work right away (can't say if it is an issue with the software or with out network or the configuration of our PCs). Sometimes, the remote connection is switched to a "Mirror Driver" mode, where some commands like Ctrl+Alt+Del do not work, and you have to use the on-screen keyboard for this. Review Source JM Jeremy M. IT Director Mining & Metals Used the software for: 2+ years ### "An essential tool is every admins arsenal" June 7, 2017 4.0 I can be connected to multiple PC's at once including servers, with full console level access. I can lock the remote mouse and keyboard. Dameware Remote Support has allowed me to be in many places at once. End user support experience is great, and server support is good as well. I can select multiple domains and setup favorite machines, for those trouble spots we all know we have. The ability to have access to the registry, logs sessions and shares and much more has enabled me countless hours saved. Pros The licensing is good. I get to install on my desktop and laptop as one user license. It is Active Directory connected so you have easy access to every client on your network including servers. You get full console level control, plus other features like being able to from the Remote support console stop services, look at event logs and even run remote command line scripts. Cons The graphical emulator is flaky on certain older video cards, there is no outside in remote support like LogMeIn. From the inside out you can get to clients and from inside to inside you are good, but if i am on the road or on vacation and wanted to for example use a connection with out vpn access, LogMeIn provides me a way in, Dameware does not. Review Source Rudy F. IT Systems Engineer Hospital & Health Care Used the software for: 2+ years ### "Easy to use remote software" December 6, 2018 4.0 We use this software to offer remote support and it has been a great addition to our software library and has increased productivity since we no longer have to go in person to a majority of our service calls now that we can just remote in and take care of the issue. Pros It has an easy to use gui that lets you find the workstations on your network and connect to them without a lot of issues. you can also do things like remote registry editing or backdoor into a workstations drives. They also offer a mobile app for you to be able to offer remote support while you are not at your desk. Cons The initial setup could be daunting for some users. It supposedly will interface with Kace Management appliance but we could never get it to work completely. Review Source VR Verified Reviewer IT Manager Food Production Used the software for: 2+ years ### "Great way to remote support" September 12, 2019 4.0 Overall the program is great if it just would not lose my hostnames that I save. I have learned to save them in another spreadsheet so I can cross reference as needed. Pros What I like the most of the ease of use of this program. It's very straightforward and also helpful if you need insight on how to operate it. The cost is also very inexpensive for remote desktop support software. Cons What I do not like is that when I keep an organized list of end point machines, it keeps losing my machine names and mixing them up. Contacted company and they were no help at all and said they could not identify the problem. However, I've spoke with other users and they all claim the same issues. Reason for choosing Dameware Pricing was a big factor. Review Source AG Angel G. N/A Arts and Crafts Used the software for: 2+ years ### "Easy to use screen sharing " October 15, 2023 4.0 It has been the go to screen sharing software for my work and makes screen sharing a breeze. Pros How simple it is to use and how quickly it connects with no issues. Cons I cannot drag and drop files from my desktop to a remote in screen share. Review Source VR Verified Reviewer IT Manager Legal Services Used the software for: 2+ years ### "Used Dameware for remote support of 70+ machines" May 4, 2018 2.0 good price allowing for remote user access Pros Dameware lets me mange 70+ computers in 12 locations all from my desktop. I can install updates and fix any user issues. The best part is i can watch a user with out them knowing. This has allowed us to catch youtube and facebook watchers. The software is easy to use and a decent price. It also supports UAC so you don't need any end user help. With remote install we don't have to travel to any office locations. Cons The interface is from the 90's. Even the latest version has an old look to it. Everything works it just looks old not a big con at all. Review Source BK Brian K. IT Support Analyst Information Technology and Services Used the software for: 2+ years ### "Feature packed support platform!" August 9, 2017 5.0 Dameware allows our support technicians to quickly connect with remote users PC's for troubleshooting and assistance. 99% of remote connections issues are easily resolved using the remove/install service option from within the Dameware console. Dameware along with its NT Utilities suite has allowed us to streamline our support process reducing trouble ticket SLA while increasing customer satisfaction. Pros Pulls network and PC info from Active Directory. Easy to setup and customize your support experience. Support for mulitiple domains as well as connection to non AD computers. Full service portal allows Technical Support Professionals to troubleshoot and assist remote PC's with few limitations. I support multiple sites with over 300 workstations per site, Dameware is always my initial go-to software for remote support over local network as well as VPN. Hands down one of the best remote support suites I have used. Cons Cons for this software are far and few between. I would like to see the ability to chat with user at remote PC from within Dameware. Review Source Samson L. Senior IT Analyst Financial Services Used the software for: 2+ years ### "Dameware -Silent install" November 17, 2019 5.0 Dameware remote installation can truly be a life saver when users encounter video issue. However, license and client stability is an issue and the program itself is not as polished as its competitors Pros Dameware is a true diamond for any IT Support staff, software can be installed on the client machine remotely without any user intervention. This is especially useful for us when user has a video issue (usually due to video card/drivers) and the remote client wasn't already pre-installed. In such situation, user would not be able to help installing or access any site to start the connection. As long as the machine is reachable, IT staff can remotely install dameware client, install and configure the video driver for the user and issue resolved within minutes. Cons Dameware license is not cheap, at least I find LogMeIn Pro is cheaper. Sometimes Dameware client on the remote machine needs to be reinstalled. I don't think I ever encounter situation like this with LogMeIn or Teamviewer Review Source TB Tayfun B. Network Specialist Telecommunications Used the software for: 1-2 years ### "The safest way to provide Remote Support" December 1, 2022 4.0 You can provide a remote connection and make the necessary controls without leaving it at the discretion of the users. Pros Although our IT Helpdesk unit usually uses it, I can use it to connect to users who have network and access problems within the company. The product provides convenient and secure remote support service. Cons On rare occasions, remote connection speeds may be slow, but that's understandable. Review Source VR Verified Reviewer Network Administrator Hospital & Health Care Used the software for: 2+ years ### "I used DameWare in a previous job for remote support, and it was an awesome product! I miss it!" August 2, 2018 5.0 With DameWare, I was able to quickly and efficiently provide remote support to our end users. Awesome product! Pros The thing I liked most about DameWare is that I could easily connect to a remote machine and support the user. You were able to see the user's screen in realtime and walk them through whatever you needed. Very easy to use! Cons The thing I liked least about the software, was the number of features. There were so many features, I never felt like I would use them all, so I felt that some of them would be wasted. It's not necessarily a bad thing, but it was too much for me. Review Source Hossam R. Network administrator Computer Networking Used the software for: 2+ years ### "Solar winds review" December 16, 2022 4.0 IT is decent and helped with remote management and control Pros The most important features to the business are remote desktop control and remote administration using the utilities. Cons integration with domain controller some time fail.registry edit is hard to work with using dameware and does not push the right keys. Review Source Tim P. IT Technician Transportation/Trucking/Railroad Used the software for: 2+ years ### "Offers a ton of features to aid in remote desktop support!" October 25, 2018 5.0 Dameware is a well made remote support tool that has a lot of customization options available. It works smoothly on most PCs and has a great customer service team ready to help if needed. Pros I like all of the customization that this software offers. It seems to work really well with most operating systems and makes remote assistance a breeze. It takes minimal resources to run smoothly as well. Cons It seems like our version of Dameware Remote Support doesn't work well with the Windows 10 operating system. The graphics are very choppy and shows a slight delay. Review Source VR Verified Reviewer PC/Network Technician Hospital & Health Care Used the software for: 6-12 months ### "Dameware is a Bombshell" December 3, 2019 5.0 Quicker support for end users on the internal network. It lets us get to pcs in need of support with less end user interaction. Pros Connecting to a computer for remote support without needing interaction from the end user is the best part of Dameware. With other software, the end user has to read a code or perform some actions to get you connected. Not with Dameware. Also, the information you can get about the pc from the remote connection without actually having to connect and view the information in Windows is great. Cons We still haven't figured out how to set up the Internet Proxy part so we can help users outside of our internal network. The configuration of that part of the software is very confusing, and I haven't been able to find a good tutorial on how to do that. Review Source JM Jeremy M. IT Director Mining & Metals Used the software for: 2+ years ### "I have used Dameware and its worth the money and then some." February 1, 2018 5.0 No monthly fees, one you buy its yours per tech no matter if he uses more than one PC. Able to start and stop or even install and delete services, there is remote commnad prompts, remote screen control, and many more features. Pros Dameware is so powerful giving you insight in to services, allowing for remote command prompts, attaching to PC's in and out of your network, single pane of glass, and so much more. Cons I wish i could be on my laptop outside company and like a logmein hit any computer anywhere with in my company as a admin Review Source Marina G. Information Technology Specialist Government Administration Used the software for: 2+ years ### "my every day partner" July 23, 2019 5.0 Pros easy to use, easy to install and configure, light Cons not much, it's quite what i needed, that's why i choose it Review Source MM Michael M. Systems Administrator Hospital & Health Care Used the software for: 2+ years ### "Despite not giving it all 5 stars I truly love Dameware RS. I have been using it since the 90's" August 22, 2017 4.0 lots of time savings everywhere. being able to do 90% of my workload without leaving my desk is amazing Pros The amount of time saved in my day by this tool is invaluable. I use the MRC mostly and daily, but the RS tools are equally valuable even if I do not use them as much. the insight I can gain from the RS tools is amazing. the ability to remove services on the fly is amazing. running remote command prompt also a time saver. I realize there are tools out there that can do all these but having them all together in one place is such a time saver. I could go on and on with what I love about these products Cons that certain things don't work like they did in the past if not at all. Connect on ping reply is spotty. sometimes it works, other times it does not. SFT File transfers used to work flawlessly now I can't get them to work. there are others and while they do disappoint me that they do not work, there are others that do work so much they make up for them. Also, I hate to say it, but tech support seems almost non-existent. they need to improve there immensely Review Source Ben L. Sr. Systems Engineer Media Production Used the software for: 2+ years ### "Great for the IT Admin" November 17, 2016 5.0 I used this when I was a Systems Administrator and it made it so easy to administer the environment and manage remote PCs/Servers. I also liked that I could pass an option to the user (when connecting to a user desktop) to allow them to approve the connection. This helps put the user at ease that you can't just CONNECT and spy on them, which was a concern. :) Pros Easy to use. I liked that you could push the mini-remote control agent to connect and then uninstall when finished. Cons I don't really remember any cons with the software. Review Source Hamza E. IT Technician Computer & Network Security Used the software for: 2+ years ### "Best Remote Desktop " November 27, 2018 5.0 For us it is the best solution as we use it daily for the local Remote Desktop support. Quick connexion. Pros Well our technicians use this solution for Remote Desktop support, easy to use, uses VNC modules for the remote, as when we need to replace a computer we can have all the informations about computer and all software installed, can use terminal remote or visual remote. Cons Eat to set up the agent and. To integrate it with the machines deployment. Review Source WT Wade T. Director IT Used the software for: 2+ years ### "This is a great piece of software, easy to use and full of features." August 22, 2017 5.0 Pros I like the fact that I can remote into a computer very quickly, get the task finished and get out. This software makes my job less stressful. I can be "remoted" into 50 computers at the same time, if needed. (really, I've had to do this before) Cons Not all features actually work. If I change a description of a computer in active directory and the hit "refresh" in Dameware, it does not refresh. I have to close and re-open Dameware. Computer-Properties-System does not work at all with WIN10 Computer-Properties-Version does not work at all with WIN10 Computer-Properties-Display does not work at all with WIN10 Computer-Properties-Resources does not work at all with WIN10 Computer-Properties-Environment does not work at all with WIN10 Also, it would be great if you could save your spot in Dameware. I work almost exclusively within one OU. Everytime I open Dameware, I have to re-open the OU and wait until it "lights-up" all the computers in the OU before I can proceed. Review Source VR Verified Reviewer Information Technology Management Consultant Used the software for: 2+ years ### "I love this application 100%!!!" July 5, 2018 5.0 Reduced travel costs for the agency. Also makes me more efficient, as I can better manage my time. Pros The ability to remote to desktops and servers and view users issues. Especially when there is a need to disable Remote Desktop. Very few connectivity issues. Best remote software I've ever used. Cons Sometimes there is some latency. The latency issue is so infrequent that i never even investigated the issue. Review Source Similar Products Featured