# Page 3 | Dameware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Dameware the right Remote Support solution for you? Explore 244 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179422/Dameware-Remote-Support/reviews --- Dameware 4.5 (244) [View alternatives](https://www.capterra.com/p/179422/Dameware-Remote-Support/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Dameware ## Showing most helpful reviews Showing 51-75 of 244 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MA Margaret A. System Administrator Utilities Used the software for: 1-2 years ### "Cheaper than cloud solutions but harder to use" August 24, 2017 4.0 Less expensive remote control solution Pros Pay once and it's yours. You don't have to keep renewing it yearly at higher and higher rates since you run it internally on your own server. Cons Have to install on internal server or multiple servers if you also put on DMZ to connect to Internet-based PCs, which takes some expertise. For quite a while we didn't have a public certificate on the DMZ server and trying to talk the users thru all the security errors thrown up by the browser was challenging. It could take 15 minutes just to get thru that step. So then we got a certificate but getting it installed and working on the DMZ server was a bear. Solarwinds does not have adequate instructions on how to do this. Took quite a bit of research. Getting connected to remote users can be challenging the first time you connect to them (if they don't have the client agent installed) even with a certificate installed. I really miss our previous cloud-based solution which was so much easier to use, plus it had more options, like transferring files between computers, but it became unaffordable. Dameware feels very awkward to me compared to it. I can't really rate the customer support because we dropped support due to the cost. So I just flounder around on my own when we have a problem with it, trying to fix it (like trying to get the certificate installed). The support was helpful when we first bought it and I had to get it installed and working on the server. Review Source VR Verified Reviewer IT Operations and Management Used the software for: 2+ years ### "A good remote support tool for IT engineers" June 6, 2018 3.0 Pros It is full featured remote support tool that can be used on host OS like windows. It is light and assessible to the OS kernel. Cons It is only as useful as what is permitted on the host OS. Introduces security concerns to the network. There is little or no consideration for the security of the host domain such is used. Review Source CM Chong M. IT Technician Supervisor Entertainment Used the software for: 2+ years ### "Great software and beats other competitors!" August 22, 2017 5.0 Virtual RDP, assisting users from all departments, better way to see the problem over a virtual screen, saves the long walk across the floor when an issue can be rectified within a few minutes. Pros The ability to export your (Saved Host List) onto a .json file and migrate it to a new computer! The ability to view the entire Active Directory list of computers! The MRC Ping feature, love how we can use that ping and connect feature! The ability to set permissions required on connect for certain host of computers. Cons On a user that has dual screens, required to switch from screen 1 and 2. The way the old version auto-created a host into your host list when typing over a saved (computer) on your host list, on the new version you are required to click (+New) then type in a computer name, by mistake sometimes we tend to type in a computer name when Dameware loads and mistakenly erase a saved host computer, a bit frustrating at most. Review Source Kevin K. IT Administrator Industrial Automation Used the software for: 2+ years ### "Simple, Works great and a great price." July 20, 2018 5.0 Easily able to help out people by jumping into their computer. Pros It's very easy to use and just about no training is needed to set it up and get it going. It's my go to tool for Remote Access. Cons I'm sure there could be more functionality with this software but it's great for people that just want to use it for basic reasons. Review Source VR Verified Reviewer Network Administrator Restaurants Used the software for: 2+ years ### "Easy to use and makes remote support easier" March 23, 2019 5.0 Rarely have had to use them but in the couple cases I did they were fantastic Pros It's very easy to deploy and it allows us to remotely support our field users with ease. Cons The licensing is kind of a pain, you have to remember to unlicense it if you are going to wipe a PC or get rid of a PC to free the license back up for reuse Review Source VR Verified Reviewer Technology Coordinator Education Management Used the software for: 2+ years ### "Dameware Mini Remote" September 12, 2018 5.0 It was a little clunky in the beginning but has evolved. We don't seem to have many issues using now. Pros It allows us to remote in to user machines (Mac and PC) to troublshoot and aid in resolving user issues. Cons Versions need to match for the tool to connect other than that it has been a valuble tool for our technicians. Review Source David K. IT Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "We find this very handy for our internal support." September 12, 2018 5.0 We use this daily to support hundreds of company PC's, extremely reliable and useful. Pros Easy for our IT team to use, installs remotely with no user intervention in most cases, displays the IP address of the client for the user. Cons Sometimes you still have to disable windows firewall to install the client. Review Source DR Doug R. Systems Administrator II Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to administer and use, a lot of bang for the buck." August 22, 2017 5.0 Pros I am the one who has installed, configured, and administer DameWare Remote Support in our environment. The simplicity and ease of use of MRC and other components inside of DWRS offer a wide spectrum of tools at your disposal for remotely connecting to machines on and off your domain network through internet sessions. This is probably the most used software in our IT department, all of our users use it every single day several times a day. Cons I feel like the UX/GUI could use a refresh, it appears to be dated. We have had an issue on our network with devices discovering other devices belonging to other VLANs to show up in the computer list, and support basically told us there wasn't anything they could do to support as it is a Windows related issue causing it. We instead just use the workstation list which is an exhaustive list. Review Source SB Steven B. Analyst II Packaging and Containers Used the software for: 2+ years ### "Product is used in our large corporation and is a time saver with manual deployments & support." August 22, 2017 4.0 Easily deployed to pcs which do not have the Dameware client. Great options to repair a broken Dameware clients, doesn't happen often :0) but great to have when needed. Good quality video, not much more network overhead than plain RDP but much more useful. Pros Easily deployed to pcs which do not have the Dameware client. Great options to repair a broken Dameware clients, doesn't happen often :0) but great to have when needed. Good quality video, not much more network overhead than plain RDP but much more useful. Cons Password function does not integrate with Active Directory, this often causes me to lock my self out when my PW changes every 45 days, self inflicted i know, but... Sometimes disconnects when changing users on a remote PC. Interface is a bit clunky.... However, these few things are far outweighed by Dameware's usefulness and solid performance. Definitely worth having!!! Review Source Marlin H. Systems Administrator Food Production Used the software for: 2+ years ### "Ghosting never been easier" April 18, 2019 4.0 I use the older versions but even then, it's such an excellent software to connect to the computers with and it acts as if you are right there. I like how you are able to have the user show you what is going on and you are able to lock input, which in my opinion, is the best since I sometimes need to do something and I don't need the user to be messing with what I am doing. It really helps when I need to enter an admin password and I don't need them trying to throw me off. Pros I like how you are able to remote in just as if you are right there and with minimal overhead Cons It's not bad at all and I think the only drawback is the fact that you have to be on the same network but that can be remedied with a VPN Review Source SD Stephen D. IT Manager Information Technology and Services Used the software for: 2+ years ### "We have been using Dameware for a few years now and find it extremely dependable and effective." August 22, 2017 4.0 This software has allowed our teams to remotely manage thousands of endpoints remotely and effectively. The cost savings which this application provides is outstanding when you compare it to other solutions and the amount of resources you would normally have to utilize in order to get the same amount of work done. Pros We have found that the software allows us to perform many functions remotely. The features within the product also enable our teams to collaborate w/ technicians in the field. By using Dameware we are able to reduce the amount of resources utilized by managing and troubleshooting remotely. The cost of this product is also very adequate for the amount of services it provides. Cons I feel that the product is great, but it could use better training tools for first time users. Such as video tutorials and guides that are readily available from the application itself. Review Source LH Lisa H. Systems Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Like this software a lot" August 22, 2017 5.0 I have a checklist of things to do upon arriving at work, and being able to do them from my workstation is far more efficient than having to do them from the server. So, Dameware has made my access to the server highly efficient and I'm more productive using it. Pros I like that it was pretty easy to purchase, install, and update. I like the user interface, and it's easy knowing when a new version has been released (good email communication) and then to update the version (and to renew). I don't use it to access my coworkers' workstations, but just to access the server from my workstation, which is all I need. We're a small business, and if I have to see something on another workstation, it's better for me to go to it, as often there are environmental variables that should get my attention as well (say, the plant on the shelf over the workstation). Review Source CJ Cody J. Endpoint Engineer Information Technology and Services Used the software for: 2+ years ### "Easy, effective, my go-to tool for remote desktop in IT" August 22, 2017 5.0 I use it every day for remotely connecting to computers throughout the US. It is indispensable. Pros Seamless connections to remote devices using either domain or local credentials. Good feature set (for example, can ping the device during a reboot and automatically reconnect when it's back online) and overall smart design. No need to install anything on the client beforehand, the software does it for you at connection time if it needs to. Cons There are so many options and icons that it's a little overwhelming, and the icons don't have text labels. The options feel a little cluttered -- it took me a long time to discover and understand all the various options. But it's hard to combine a rich feature set with an elegant interface, and overall DameWare is highly user-friendly (for a technical person). Review Source VR Verified Reviewer Tecnico informatico Computer & Network Security Used the software for: 2+ years ### "Controllo remoto di pc e server non presidiati" February 18, 2023 3.0 Pros è stato uno dei software presi in considerazione quando abbiamo scelto un prodotto per il controllo remoto. la possibilità on premise e la gestione centralizzata sono le caratteristiche che hanno influito sulla scelta. Cons i software con questa funzionalità sono molto simili, le differenze e i punti positivi e negativi si equivalgono. Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Review Source DT David T. Database Administrator Hospitality Used the software for: 2+ years ### "This is a very organized virtual support tool to enable IT professionalsto quickly assist customers." September 27, 2017 5.0 Seemless and organized remote support capabilities from one source application. Pros I love the organization inbuilt into this program as well as the ability to access management tools directly from this computers entry in the directory. if i need logs from a machine i just pull them from dameware. if i need to drop to a console of a remote machine i dont have to rdp in first to then open a command prompt. Cons This software requires you to manually login to the remote machine if no one is logged in. Single Sign on capabilities are rather limited with this software solution. Review Source JH Jaime H. Sr IT/LMDW Analyst Information Technology and Services Used the software for: 2+ years ### "Very easy to use. Intuitive interface. " August 22, 2017 5.0 Easy to connect/shadow other computers for support or incident resolution. Pros Having used previous versions in the past, the new releases are very intuitive and easy to use. Once you are sure that you have admin access on the client computer, it is very easy to connect and interact without the need of end user having to grant pearmissions or go through a share screen process. Very simple, very clean. Cons I have found that sometimes computername needs to be substituted with IP address in order to find the target PC. Not sure if it is a network related issue or Dameware's. Review Source JK Joseph K. Systems Engineer Defense & Space Used the software for: 2+ years ### "It's like I am at the workstation with the user; there's not much I can't do." August 23, 2017 5.0 The best remote desktop support and server support software money can buy. Pros Universality, it really doesn't matter what group policies are enabled for remote desktop as long as there exists the ability to execute services as an administrator. The RPC ping feature is amazing as well when doing reboots of clients or servers. I really can't say how much I like that feature. Just being able to reconnect after a reboot automatically is amazing. Smart Card authentication is a much needed feature! Thanks for the addition. Cons Offline licensing is a pain. Copying keys, transporting cd's between air-gapped networks is a massive inconvience. If something could be done to shorten the key length to something speakable it would be a HUGE improvement. Review Source AS Allison S. Marketing Executive Used the software for: 1-2 years ### "DameWare connects quickly remotely." May 22, 2018 5.0 I have benefited from DameWare because I have been able to offer support to the vast majority of my employees, helping them to meet each of their work goals, and there has not been one that has not been able to help with DameWare, the truth is very good statistics. Pros The best thing that DameWare has is the trial version, since it is a version that offers the client the possibility of enjoying all the "paid" features for free for an exact period of days, the truth is that the version of test and the accessibility it offers. Cons It should improve "DameWare for mobile devices" since the design is very ugly and this totally bores the customer. Nothing better than a design that provides comfort, that's what I recommend, a design adapted to the era. Review Source MW Miles W. Systems Admin Warehousing Used the software for: 1-2 years ### "We have around 300 end users and own 5 licenses. There are 2 of us that use it the majority of time." August 22, 2017 5.0 Pros I love the tool box at the top of the screen. So much functionality. "View Only"; "Print" and many more. It is very reliable as long as your network is functioning correctly. I was used to having to have IP address to connect at last job but find using the computer name to be just as easy, if not better all together. We got a few more licenses to give the remote access feature to a few other employees and it was very easy to explain to them how to use it properly. Cons It took a little while to get used to the format. But no different than any new software. It also took a few tries to get the logging in to work smoothly. However, once I figured it out there has been no issues. Review Source DB Dan B. System Administrator Medical Practice Used the software for: 2+ years ### "Have used Dameware since it came out. Historically a fan." August 22, 2017 3.0 There were many at one time. We are moving to a new solution. Pros It's remote features are strong. The ability to log in as a local user is very handy. Rarely fails to install. Cons Needs multi-platform support. However, the reason we have moved away from it and will no longer use it is due to Solarwinds horrible licensing mechanism. Prior to their takeover of the software licensing was straightforward and easy to install. We have had multiple situations where licensing has been difficult to install, and the whole procedure is as in and has really soured us on every using Solarwinds products...this goes for all Solarwinds products now. I've also found it struggles in high latency environments compared to some other options. Review Source RS Richard S. IT Supervisor Education Management Used the software for: 2+ years ### "Great remote software" February 20, 2020 4.0 Able to remote into a end users computer quickly even when they are not right at there desks. can troubleshoot issues over 7 buildings without having to go to each one. Always fast and very few issues using the program. Pros Easy to remote software. Pretty easy setup and installation. Don't need any end user intervention why remoting into a desktop machine. Cons Sometimes take a litte time to populate all the computers that we have in active directory. Nothing really I dislike about the software. Reason for choosing Dameware Have used it in the past and always liked it. Review Source Sam L. Systems Administrator Financial Services Used the software for: 2+ years ### "Great remote tool with all the option" August 30, 2019 5.0 I personally like the 1 stop shop for all my connectivity. Telnet, RDP, SSH Pros One stop shop. Many different protocols to choose from for connecting to other devices along with the ability to create and save connections make things really easy to work with as a tool. Cons There are so many features that sometimes it can get overwhelming. Lots of options and not enough time to figure out how to use them all. I guess that is not really a bad thing to have built in tools. Review Source GP Gerad P. System Administrator Used the software for: 2+ years ### "Dameware is one of the easiest to deploy, setup and use remote desktop products." March 1, 2018 5.0 An easily deployed solution that allowed me and my team to remote into workstations to assist end users with issues. Pros The thing I like most about Dameware is the ease of deployment. We have over 400 workstations and as long as you provide credentials that have admin privileges on the machine then dameware will install itself. This was a significant improvement over Teamviewer which was our previous solution. Cons The only con I have about the software is that the interface could be more intuitive. It is very easy for your list of computers to get messy and unorganized. It doesn't seem to have any way to sort them that I can tell except for manually moving and creating folders. Review Source VR Verified Reviewer Team Lead Marketing and Advertising Used the software for: Less than 6 months ### "Good Software" July 27, 2022 5.0 Pros Dameware works perfectly. It is cheap and has very good support Cons I found an even cheaper tool and it works great. Review Source BT Brian T. System & Network Engineer Construction Used the software for: 2+ years ### "Love Dameware!" August 22, 2017 5.0 Pros Super easy to log into any computer on my network. I'm constantly using it to fix minor email issues as well as setting up computers/servers without having to go physically to the computer(s). Love being able to lock the mouse/keyboard so the user doesn't try to keep typing while I'm fixing something. I also like the View Only button so I don't move their mouse around while they are finishing up something before I take over. Cons \-Missing a "reconnect to the last computer". -A search feature for computers without having to manually search for it (sometimes the computer gets named wrong). -Be able to setup groups. Review Source Similar Products Featured