# Page 5 | Dameware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Dameware the right Remote Support solution for you? Explore 244 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179422/Dameware-Remote-Support/reviews --- Dameware 4.5 (244) [View alternatives](https://www.capterra.com/p/179422/Dameware-Remote-Support/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Dameware ## Showing most helpful reviews Showing 101-125 of 244 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GC Gary C. Network Administrator Used the software for: 2+ years ### "Dameware Mini Remote Control allow me to screen access and control on all computers on our network." August 22, 2017 5.0 Pros It can push the client to the target machine even when it is unattended and logged off. Unlike RDP the screen is shared with the user so that help and support can be provided. Cons The mirror driver has interfered with video drivers in some cases. Also when connecting to a client with a screen resolution much higher than mine I have to scroll like crazy to get around their screen. I recommend screen scaling to fix this. Review Source DG Deniz G. IT Supervisor Automotive Used the software for: 2+ years ### "The most useful software to make remote desktop" May 14, 2020 5.0 We use it when a user has a problem with the computer to show what is that exactly. Pros If you are a system administrator in a company, I recommend you to use Dameware intensely. You don't need to enter ID or password to make a remote connection every time. Once you enter your system admin user and password to Dameware, that's enough, it saves these information. There is an agent application and you should install PC that you want to connect. Cons If you want to make remote desktop, firstly you should install agent to the PC that you want to connect. But it occurs error sometimes when you do it. Review Source GS George S. IT Service Area Manager Facilities Services Used the software for: 2+ years ### "Very easy to use and very fast. This is what you need for any remote use." August 22, 2017 5.0 Easy way to access users computer. It is like you are on there computer. Pros This is the best remote software I use. My company use others, but this is are top choice as well this will be are final choice at end of year. Software is very fast, very easy to use and I like the fact is saves all you computer history Cons I have been using this product for over 5 yrs. Not one thing I dislike of it. You have to use it to see what I'm saying. Review Source RI Roy I. IT Technician Museums and Institutions Used the software for: 2+ years ### "This is the best remote support software I have used in 21 years of providing tech support" August 22, 2017 5.0 I can have multiple sessions open at once and work on several PCs. It saves me a lot of time since I don't have to run around to multiple locations. Pros It is very inexpensive. No need to install it on all of the clients. It will do that for you the first time you connect. Cons I'm having a hard time thinking of anything. Sometimes (no always) if the customer's screen resolution is higher than mine it won't let me see their whole screen without scrolling. Review Source SR Sharif R. Sys Admin Government Administration Used the software for: 2+ years ### "Best Sys Admin Tool for those without SCCM" August 21, 2018 5.0 Saved lots of time and improved customer satisfaction. Pros Easy to monitor and troubleshoot remote systems. Dameware Remote allows you remote process, remote registry, and many more functions that the need to visit offsite is almost none. Cons No support for Mac OS X or Linux which is a big problem and flaw. Review Source KG Kari G. IT/Data Support Coordinator Real Estate Used the software for: 2+ years ### "I use DameWare Mini Remote frequently. It's a quick way to fix a PC problem within our LAN." August 22, 2017 5.0 PC problems fixed quickly and easily without travel time throughout the company. Pros It's fast and easy to log-in to another PC when needed for trouble shooting. We are on an island and also many offices on the mainland. It saves our IT personal lots of travel time. Cons I can't seam to figure out saving host names so I can choose the employee PC from a list by name. I'm sure it can be done. I have never really had much training on it. Review Source JS Jeff S. Senior Desktop Analyst Information Technology and Services Used the software for: 2+ years ### "Excellent product, used for years." August 22, 2017 5.0 Mainly Troubleshooting tools for workstation issues. Pros A one-stop-shop for workstations and server data and troubleshooting. Love the tool access especially for remote troubleshooting machines we cannot access by RDP or direct login. Review Source VR Verified Reviewer IT Support Specialist II Utilities Used the software for: 1-2 years ### "Dameware" July 29, 2019 5.0 I have been very pleased with DameWare and have setup a DMW file for sharing with others that lists all our servers and other specific computers. I have tried other software but have not been as impressed as with DameWare. Solarwinds has great products. Pros quickly connect to end users for remote support; Cons have to click new and save when I feel it should automatically just save and allow me to delete ones I don't want to keep; Review Source DS Derek S. Director of Information Systems Hospital & Health Care Used the software for: 2+ years ### "This product enables us to do a lot more than what we can though RDS." August 22, 2017 4.0 Remote control of machines, as well as bundled in with the Remote Support tool we can do a lot of neat things remotely making us more productive. Pros I like that it's easy to learn the basics and easy for my technicians to learn right out of the box. Cons There are times that it can be sluggish, or through random errors out when installing the service for the first time, but most of the time that has to do with the computer and not the software. Review Source jR justin R. information Security Administrator Hospitality Used the software for: 2+ years ### "easier then RPD" February 7, 2019 5.0 Pros Dameware is easier then competitors and definitely easier then RDP. Allows for Secure remote access in a simpler method and configuration then almost all the other options. Cons The licensing can be rather troublesome but that all the negatives i have found. Review Source RS Roddrick S. IT Specialist Information Technology and Services Used the software for: 2+ years ### "As a desktop support technician, DAMEWARE has allowed me to remotely correct issues immediately" October 3, 2017 5.0 It frees up a great deal of my time and allows me to solve problems ranging from the very simple and run of the mill issues to the absolutely confounding. In the time that I've had access to it I've been able to cut down on my work load and the time in which I have to complete tickets\\jobs. It truly is a gift to my organization. Pros The fact that I can reach out and touch any of the machines on my domain administratively and exercise complete control of that machine is AMAZING! Review Source jS jake S. System Administrator Automotive Used the software for: 2+ years ### "Great remote desktop software for a domain environment" September 28, 2018 4.0 if you are an administrator in a domain environment, check out this software. If you are looking for a way to connect to users over the internet, there are better options out there. Pros Lots of features for a fairly low cost. You are able to pay a one time license fee and get the software for life. This software allows me to remotely access any computer on the domain, without user intervention. Cons not really useful for external tech support Review Source MK Mark K. IT Logistics Coordinator Government Administration Used the software for: 2+ years ### "For IT professionals, this is invaluable as a time saving program." August 22, 2017 5.0 Time saving and ease of accessing remote computers Pros We can remote into our users and see the issues they are having and fix them right from the screen rather than running around to other buildings or offices. If user has two monitors allows us to see both or one at a time. Cons Can't think of any cons....but wish that the Wake up on LAN was more user friendly. But the issues with it are with our routing system. Review Source PD Paul D. Asst Network Admin Used the software for: 2+ years ### "This is a great tool for remote access and is bundled with many useful Admin tools. " August 1, 2018 4.0 Pros The amount of features included are a great value. For remote support Dameware will get me connected when RDP or other methods fail. Its ease of use and customization ability are whats missing from so much software these days Cons While there is nothing wrong with the interface, it is a bit dated. Tho that being said, if its not broke then dont fix it. The few times i forget the set the remove and uninstall software on remote machine, Ive not determined how to remove the client software then. Not a deal breaker, just a strange missing feature. Review Source WD Wanda D. IT Supervisor Telecommunications Used the software for: 2+ years ### "I've used a different products for remoting into my equipment and I find this by far the best!! " August 22, 2017 5.0 When I am away from the office and an employee gets locked out of the domain for incorrect login, I can instantly get into a domain controller and unlock them. Many great uses for this software. Pros Its ease of use probably. Its earlier versions were kind of hard to get every computer to work correctly with it, but it is great now. I have no problems with any of my servers or computers, and I often need to be able to remote in. Review Source IB Isaac B. IT Manager Automotive Used the software for: 2+ years ### "Very helpful for remote support" August 22, 2017 5.0 Lot of support provided to multiple locations in a very easy to use interface. Pros Create a list of devices that gives you easy access to all your connections and you can filter them by host name or IP Address. Cons The software will save hosts with the same name every time you input the same name, I would like to have the software recognize previous hostnames instead of keep creating new duplicated hosts. Review Source OD Othman D. Sr. Systems Engineer Airlines/Aviation Used the software for: 2+ years ### "Valuable tool for connecting to desktops and servers for everyday operations." August 22, 2017 5.0 This application helped provide visibility into remote systems, allowed access to servers, and a great resource for our help desk team. Pros Ability to connect to servers and user desktops to complete regular operations and to provide technical assistance. Allow users to present desktop screen and presentations. It allows collaboration with users. It allows transferring the connection. It has a secure connection. Review Source BK Bryant K. Applications Manager Used the software for: 2+ years ### "Easy to use, works great for in network remote assistance." August 22, 2017 4.0 Not have to go on site to trouble shoot users machines. Quickly and effectively assist our users Pros It is easy to use and quick to launch. It requires basically no training for our newer techs that have never used a Remote Support tool before. Cons I wish that it had some sort of file or installer push built in. It also does not work for users that are not connected to our network, but may be in our domain. Review Source RC Ryan C. IT System Tech Information Technology and Services Used the software for: 2+ years ### "Dameware for Remote IT Professionals" May 7, 2019 4.0 I think the software is a great solution to Remote Support in the IT world. Pros Dameware Remote Support offers many features that allow you to manage PCs within a Domain successfully. From Mini remote control, CMD features, remote service install, and even registry access, DMRS gives you to the opportunity to have a complete offsite remote system to manage PCs anywhere. It has been great for us in our environment. Cons Sometimes it can error out with commands depending on the access that you have, but otherwise is pretty flawless if you have a VPN. Review Source MS Matt S. IS Lead Hospital & Health Care Used the software for: 2+ years ### "Does everything I expect it to do every time." August 22, 2017 5.0 We're able to quickly assist our end users or remote to un-manned computers and fix problems. I've never had dameware crash or tell me it can't do something because of some reason. Pros It works all the time. I setup a hot key to run it and it always runs and connects if I can ping the PC. Cons I don't like how it handles the saved host list. I haven't done a lot of research on getting it the way I would want it though. Review Source SR Siva R. IT Specialist Design Used the software for: 2+ years ### "This very good application for remote control. Its easy to use and having more functionality" August 23, 2017 5.0 No additional benefits Pros Its saving lot of energy and time instead of visiting computer physically We can control Multiple computer at same time. File Transfer is more good functional to Transfer data. Cons This software works only inside domain not External networks. If you guys create a additional option like to support External network its really good for System Administrators Review Source AG Anthony G. Server Support Analyst Mining & Metals Used the software for: 1-2 years ### "DameWare Centralized Server was very easy to install and the Remote Support tool is easy to use." August 22, 2017 5.0 It allowed our administrators to seamlessly connect to end users' machines and provide remote support. It allowed us to do this for users that were having trouble connecting to the network over VPN as well (a limitation in other products). Pros It is very reliable whether you're connecting over Ethernet or Wi-Fi. It's easy to manage access from the Centralized Server. The Remote Support interface is user-friendly. Cons Some of the default settings caused scans of all machines in our networks (which is several thousand). These needed to be turned off manually on each technician machine. Review Source JH Justin H. IT Security Admin Used the software for: 2+ years ### "Use the software often for accessing clients remotely." July 20, 2018 4.0 Pros Easy to use and consistent software. Very rarely is there issues with the software where it doesn't work. Reliable product. Very convenient product. Makes it very easy to access remote systems on our network to perform necessary tasks. Cons Price is higher than we'd like. It would be nice if it was easier to access systems on the internal AND external networks. Review Source MM Matthew M. PMO Used the software for: 1-2 years ### "Excellent Remote Support Tool" July 2, 2018 5.0 Pros Our team had the ability to access health centers with this product. The ease of access both at the end user level as well as the support tech proved to be very beneficial. I would recommend this software to any IT Dept. Cons I cannot find anything that I would rate as a con for this software. Review Source CR Chris R. Sys Admin Used the software for: 2+ years ### "Makes my job easier. Usually works as expected." August 22, 2017 4.0 Pros Ive used the product for years. I like the AD like interface, and the general ease of use. Access to remote computers having issues and being able to pull logs any time is great. Cons I need to find computers by user logged in. This is a very important feature! no powershell support remote CMD seldom works correctly server install requirements are heavy. Review Source Similar Products Featured