# Page 7 | Dameware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Dameware the right Remote Support solution for you? Explore 244 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179422/Dameware-Remote-Support/reviews --- Dameware 4.5 (244) [View alternatives](https://www.capterra.com/p/179422/Dameware-Remote-Support/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Dameware ## Showing most helpful reviews Showing 151-175 of 244 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MF Matthew F. tecnician Information Technology and Services Used the software for: 2+ years ### "great software for IT HelpDesk professionals" February 1, 2018 4.0 Makes helpDesk tasks easier to get done without physically being at the machine Pros Its ability to control any computer on our domain without logging the user out. also has a wide variety of tools. Cons doesnt seem to work perfectly with 64bit opperating systems. also, deletes saved machines or make duplicates Review Source SS Scott S. IT Administrator Retail Used the software for: 2+ years ### "Great product ... " August 22, 2017 5.0 Works great. Pros Easy, quick, works great. Excellent price. Cons Their customer portal is terrible. Just terrible. A simple renewal is like pulling teeth. Licenses, license managers, all of it about half-working and necessitating a call to tech support every damn time it's time to renew. Review Source BB Bryan B. Security Administrator Gambling & Casinos Used the software for: 1-2 years ### "Quick and easy" August 22, 2017 4.0 Being able to connect to remote clients while they watch what I do. Pros Quick and easy. However, I will take some time to establish a connection with some computers. Also , sometimes you have to wait for the client to accept. Is this because FIPS is enabled? Cons Everytime i connect to new machine, the entry list from a primary host gets renamed with the newly entered host. I know i need to click "new entry" but the old dameware i did not need to do that. Review Source VG Victor G. Helpdesk Systems Support Oil & Energy Used the software for: 1-2 years ### "It is a great product" August 30, 2017 5.0 Remote support and easy client interaction. Pros being able to remote into workstations and utilizing all the tools that help us support all our clients in a fast and easy way where almost no interaction or downtime on the client side. Cons I do not like the way some remote utilities work like on the mini remote I can't actually get a full screen of the remote workstation so I have to scroll a lot to get to a place where I need to click on it. Review Source AS Albert S. IT Director Law Practice Used the software for: 2+ years ### "Very good product for what is intended to do" August 22, 2017 5.0 We are getting a significant value out of this program. Pros Connections to devices and management of the network is great. The ability to connect to devices quick and safely. Cons Sometimes it does not refresh quickly. I think I need to customize my connections to be able to connect better. Review Source CH Codie H. Applications Administrator Insurance Used the software for: 1-2 years ### "Exceptional Remote Support Software" August 22, 2017 5.0 An efficient and easy to use product in order to support end users company wide. Used throughout the department. Would highly recommend. Pros Very easy to use, fast and full featured. An essential tool for the IT Department to efficiently support end users. Cons The inability to nick-name computers in the mini remote support client to reconnect to late. It would be helpful to add usernames to the computers after connecting to allow ease of reconnection later. Review Source JC Jerrylee C. IT Network Analyst Used the software for: 2+ years ### "A necessity for a any productive help desk team." August 22, 2017 5.0 Pros The top feature that dame ware has to offer is "ease of use". Everything is put the the right place. A lot of common sense went into building this product. Cons I wish it was more inexpensive and provides integration with other software we have in our organization. Review Source Luke K. Network Administrator Banking Used the software for: Less than 6 months ### "Remote Support" November 27, 2018 4.0 Have not had much interaction with Support, but the techs I work with say that its fairly good. Responsive and concise. Pros The ease with which a technician can remote to a users system is great. Interface is easy to use and understand. Cons Comes with many additional programs for configuration, licensing etc. Could be centralized to have all features in one application. Review Source AE Andre E. Desktop Support Used the software for: 2+ years ### "One of the Best remote softwares around" October 10, 2017 4.0 Pros What i liked most was the fact that remoting into computers is made extremely simple with this program Cons What I like least was the display window once you launched the program was not a consistent size nor did it appear in the same location that was expected. Review Source SC Sergio C. Information Systems Used the software for: 2+ years ### "We really appreciate the added value this product has brought to our Company. " August 22, 2017 5.0 Pros Price and usability. The price is hard to beat compared to other companies. The product is also very user friendly. Cons The only problem we have is we are unable to remote control a workstation with the wired and wireless enabled at the same time. Review Source JB Jon B. Director of IT Civic & Social Organization Used the software for: 2+ years ### "Have used Dameware for about 15 years. Love the product!" August 22, 2017 5.0 Pros Ease of use. Ability to lock out keyboard and mouse Ability to login as different user if needed Cons Licensing is cumbersom Somtimes the video driver doesn't load correctly Sometimes get an error that connection is rejected due to version. Review Source vH vance H. Network and server anylist Hospital & Health Care Used the software for: 2+ years ### "We in the Information department use Dameware every day!" August 22, 2017 5.0 Pros Using the product to connect to all pcs on the domain is very easy. to be able to chat with user before connecting. Cons when entering a pc name it will save it over and over, so when looking at the list it will show multiple same computer names Review Source BP Brett P. IT Manager Government Administration Used the software for: 2+ years ### "Great product, used by multiple contracts on site for IT support." August 25, 2017 4.0 Pros Ease of installation and tools associated when connected to the client. Great console and remote support option is a plus. Cons Cost is slightly high. Licensing has been challenging to maintain but that is partially due to uniqueness of the site. Review Source jA justin A. Senior IT Tech Used the software for: 1-2 years ### "For the most part I like it, there are more pros than cons. Great for our environment. " August 22, 2017 4.0 Pros You can remote into PCs even if they are off the network, as long as there is an IP you can remote into it. Cons Might be silly, but the one thing I can stand is I cant drag the screen to my second monitor. The only thing I can do is, resize the screen until I get it to my other screen. Sometimes I just want to look at one users screen but on my other screen, but It doesn't allow you to drag it. Review Source CA Corinthia A. Desktop support specialist Used the software for: 2+ years ### "Very useful especially when supporting multiple users" August 22, 2017 5.0 Pros I like how you can run multiple sessions and how it is very reliable in the sense of crashing. It doesnt. I dont have a con really. This software is very helpful and I would recommend its use to anyone needing to provide remote support. Review Source jZ jing Z. senior associate scientist Pharmaceuticals Used the software for: 2+ years ### "control software of instrument, pretty good" August 22, 2017 5.0 Pros remotely access and control computer, can add multiple computers at the same time. ease of use, like it a lot Cons nothing much, have to change password when the log in password changes. cannot monitor more than one computer at one time. Review Source DM Daevon M. Service Desk Rep Used the software for: 1-2 years ### "Very helpful and resourceful" August 22, 2017 4.0 Pros It allows me to assist people who having a difficult time locating something. I love that you can change the arrow key to adjust the teaching you might be doing with a client. Cons The fact of how the process seems hard to start the process. It is harder for client to find the tag number of the computer then it would be for us to just locate their name if they were online successfully. Review Source BL Brian L. IT Manager Used the software for: 2+ years ### "Great for internal remote support" March 9, 2018 5.0 Pros Great product for assisting end users with support. Screen share with lock down features. Very quick on our LAN and WAN. Cons I wish it was client less. Also we run into issues deploying client unless we run application as domain admin. Review Source DM Dylan M. Director of CBT Used the software for: 2+ years ### "Great tool" August 22, 2017 4.0 Pros That i can have command and control of all of my client sysyems even at remote sites. Also the client cuystomization is great. Cons I get less exercise since i dont have to leave the desk. But seriously there is very little not to like. Review Source MA Mozaffar A. Director I.T. Used the software for: 2+ years ### "Very efficient and effective tool to acces all your nodes on the network remotely" August 22, 2017 5.0 This is a great tool and we have been using it for over 10 years... The support is via email and sometimes there is a delay but besides that, it is a wonderful tool Pros easy to use, robust and user-friendly it works with VPN so that you can access it from other locations. Review Source SC Stephen C. IS Administrator Used the software for: 2+ years ### "Overall its a great product and my go to for remote support" August 22, 2017 4.0 Pros I enjoy the ease of use and the ability to create and save connections. File transferring is among my favorite feature. Cons I would like to see a optional feature button that blocks out the user screen while I am remoted into the PC. Review Source TD Travis D. IT Manager Hospitality Used the software for: 2+ years ### "It works when you need it. Verry little setup involved." August 22, 2017 4.0 Pros Mostly ease of use verse the price point. Very little setup needed to run it. Works with just about any system. Cons Won't work on a Mac. You can remote into one but not from one. This is too powerful of a tool not to have it. Review Source RG Ron G. Director of IT Used the software for: 1-2 years ### "Great features and priced right" August 22, 2017 5.0 Pros Very reasonable cost for the features that are provided. Easy to use mobile app included. The ability to remote control laptops OFF of our corporate network was our major requirement. Review Source DS Dale S. IT Technical Engineer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Great product overall" August 22, 2017 5.0 Pros We love the interface, the ease of use, and the support. I can't say enough good things about the support. Just closed a case and worked through everything step by step to a resolution. Excellent customer service. Cons Difficult to navigate the options (because there are so many), at least at first. Training others to switch was a little difficult but the product is very stable and worth the effort. Only other complaint is the search missing from AD. Not sure how hard that is to integrate but that would be extremely useful. Review Source KA Ken A. Calibration Supervisor Medical Devices Used the software for: 2+ years ### "This software has saved me countless hours not having to travel between buildings" August 22, 2017 4.0 Being able to perform administrative functions that would normally have to be done while standing in front of the server Pros Being able to work with my system from anywhere on our campus or from home is a great benefit of having this software. Review Source Similar Products Featured