# Page 8 | Dameware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Dameware the right Remote Support solution for you? Explore 244 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179422/Dameware-Remote-Support/reviews --- Dameware 4.5 (244) [View alternatives](https://www.capterra.com/p/179422/Dameware-Remote-Support/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Dameware ## Showing most helpful reviews Showing 176-200 of 244 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MW Mechelle W. IT Director Education Management Used the software for: 1-2 years ### "We needed a remote support product that was cost effective for our team. Dameware achieved our goal." August 22, 2017 5.0 Remote support Cut cost with travel, tech time Cost effective Ease of use Pros Works seamlessly with our helpdesk. Cost friendly without losing features. User friendly Integrates with AD Review Source JL Jerry L. Network Analyst II Government Administration Used the software for: 2+ years ### "We have been using Dameware for three years and LOVE it!" August 22, 2017 5.0 Easy network management and remote support. Pros It is easy to use and very fast. No hesitation or lag in the interface over our network. It has been very painless to work with and an irreplaceable tool for troubleshooting. Review Source LH Larissa H. Jr. Systems Analyst Used the software for: 1-2 years ### "Easy to use and feature-rich; I definitely recommend this tool to IT Admins! " August 22, 2017 4.0 Pros Great list of LAN support features such as file transfer, mapped drives, services list, and event logs. Cons The drivers don't work well with my MS Surface Book. Despite multiple hours with Solarwinds Support, the issue still isn't resolved and the program is extremely difficult to use on my laptop; I avoid doing so whenever I can use a desktop instead. Review Source RZ Rafal Z. IT Administrator Used the software for: 6-12 months ### "Staraigh forward easy to use" August 22, 2017 3.0 Pros I like the MSI builder portion which makes client deployments easy to configure and push. I also like the fact that it offers multiple credential options from encrypted windows logon to Smart card logon Cons Computer name lookup. Wish it had last login information which would allow for easier lookups. Sometimes the license portion is hard to activate. Also, the support for the softer seems to be general ) no software specialist available in helpdesk that can help with technical questions and concerns. Review Source CC Chris C. Helpdesk Tech Tier 2 Used the software for: 6-12 months ### "Product is great. Works just like the previous with more enhanced features" August 22, 2017 5.0 Pros Remote support feature was a big plus. Able to remote into a system and presence not aware. Ability to see background information regarding the system when doing support. A lot of newer features. Cons Not much of a change. Had version 6.8 and now version 12. No visible change for remote and still acts a bit buggy. Review Source FR Francisco R. Service desk Financial Services Used the software for: 1-2 years ### "Very useful tool and easy to use!" August 22, 2017 4.0 Its easy to use, easy to install and gets us into PCs Laptops and Virtual images quickly and efficiently. Pros All you need is a machine name and BAM your set to go. Also it remembers your creds which helps speed things up a whole lot. Cons Configuring monitor settings between users is awkward ie going from 1 to 2 monitor users. It'd be nice if this was automated to save time. Review Source EH Eric H. Systems Admin Hospital & Health Care Used the software for: 1-2 years ### "The program has been easy to use and allows us to access any of the computer on our network which ex" August 22, 2017 5.0 Makes it easy to get access to any machine on our network. Pros Ease of Use, Features for getting around on remote computer, easy to see everything on remote computer and transfer files to and from remote machine Cons Hard to move the screen around when connected to a computer. Would be nice if there was an easy way to drag the connection to a different monitor Review Source DH Dustin H. Senior Help Desk Technician Used the software for: 1-2 years ### "Reliable, Responsive, Easy to use and setup." August 23, 2017 4.0 Pros The interface is very easy to navigate and quick to respond. Remote install of the mirror driver is also quick. Cons In our environment we have about 40% of our machines that are Mac. The remote ability allows you to remotely control a MAC, but not share the users current session. This really defeats the purpose of troubleshooting remotely. Review Source bW billy W. Systems Specialist Used the software for: 6-12 months ### "Feature rich and functional" August 22, 2017 5.0 Pros It seems there are 98% of the features I could wish for in a support tool. No complaints on functionality here. Worth the investment for LAN based support needs. Cons Has a little bit of an older style interface. It could be more finger friendly for tablets. More powershell features could be useful. Review Source DD Derrick D. IT Manager Broadcast Media Used the software for: 2+ years ### "This is our go to product for remote management of our in house desktops for support" August 22, 2017 4.0 Ease of use and management (quick response) to our users Pros ease of use across multiple protocols, we are able to manage our servers, desktops (PC/Macs) through VPN and regular in house connctions Review Source JC Jesse C. System Administrator Used the software for: 1-2 years ### "When it works correctly, it's awesome." May 4, 2018 4.0 Pros This software made it so much more convenient for me to provide helpdesk support to my clients. They just provided me their IP address and I signed into their system for troubleshooting. It had a very easy to use GUI and rarely gave me issue. Cons If the customer had a custom display scaling, it would throw off the entire remote session and make it hard to accurately click anything remotely. It was also irritating to switch screens remotely if the customer was using more than one screen. Review Source JR Jim R. Quality Packaging and Containers Used the software for: 2+ years ### "Dameware Report Support Review" September 25, 2018 4.0 Excellent overall experience with this software. Would recommend highly. Pros Easy to setup and use. We use Dameware Remote Support to connect with technical support to troubleshoot and repair equipment issues. Cons I would like to be able to set up users to be able to remotely connect and remain connected...even if the connection temporarily fails. Review Source ST Stephen T. OS Analyst Higher Education Used the software for: 2+ years ### "Useful suite of tools" April 2, 2019 5.0 Allows faster response of user issues. Can be leveraged to deploy software. Pros We have loved using this application package for over 10 years now. Not simply remote desktop mirroring for support, but many more features. Cons Saving credentials for quicker access could be better. Browsing large directories for small subset of OU's could be improved. Review Source SA Scott A. Network Administrator Machinery Used the software for: 6-12 months ### "Cost effective, reliable" August 22, 2017 4.0 Pros IT has been reliable and easy to use within our environment. Very easy especially in a Help Desk situation. I am able to easily take care of problems and educate end users at the same time. There is a wealth of information that can be obtained in the background without disturbing users. Cons At times there are connection problems with older operating systems. At times there are issues when installing the client for the end user when connecting for the first time. Review Source EC Emmerson C. Manager, Information Technology Government Administration Used the software for: 2+ years ### "Dameware" December 16, 2021 3.0 Pros The remote connectivity is seamless and works exceeding well Cons There were some issue surrounding administrator access Review Source AG Alexandre G. Computer management technician Education Management Used the software for: 2+ years ### "Complete solution for remote support" April 12, 2017 5.0 Great software with manuy possibilities. Using it since 2010 and really satisfied about it. esay to mix with MAC, PC and Active directory domain. Pros able to support Mac and PC Cons basic GUI Review Source SA Steve A. Technology Director Education Management Used the software for: 2+ years ### "Dameware is a must for IT!" December 6, 2019 4.0 Love dameware. the Licensing model is awesome and only costs $50 Pros Dameware is a simplistic cost effective piece of software the allows me to remote into computers and fix problems from afar. Cons Sometimes when it scans the network for available machines, it wigs out a little bit, but those are very few and far between. Review Source JB John B. Network Administrator Information Technology and Services Used the software for: 2+ years ### "Easy to use for internal department support!" August 22, 2017 5.0 Ease of access to remotely assist users. Pros Easy to view\\scan your domain computers. Quickly bring up a users PC for support issues. We have been using Dameware remote support for years without issue. : ) Cons Remote and Internet users support can be a bit of a challenge sometimes when troubleshooting VPN issues. Review Source JA Jennifer A. Network Administrator Government Administration Used the software for: 2+ years ### "Unbelievable tool to remotely support our 911 users." August 29, 2017 5.0 Remotely support my mobile users. Pros The tools set is so very intuitive and easy to use. I really appreciate the ability to be able to send the agent install from my desktop. We have several tricky connections, and with DameWare, it puts the BS to bed! Cons The only downfall I have ever ran into with DameWare. My employee upgraded his version without checking with the team lead. Next thing lead to all users having to upgrade to the current version. i would love to see backwards compatibility. Review Source ZD Zach D. Systems Administrator Government Administration Used the software for: 1-2 years ### "Never had many issues using the software. " August 22, 2017 4.0 Much cheaper than LogMeIn Rescue and the connection never leaves our network. Pros Quick and easy to connect to client's computers. Has all of the features that I need in a remote assistance software. Cons Wish it was easier to save credentials safely. FIPS mode could be a bit easier but overall it's fine the way it is. Review Source sW sean W. IT manager Hospital & Health Care Used the software for: 2+ years ### "Great product with AD authentication" August 23, 2017 5.0 Pros can remote support 3,000 pc's on the fly. can file transfer items on the fly. even has the ability to reconnect when pc is back online Review Source dG david G. Desktop Support IT Logistics and Supply Chain Used the software for: 2+ years ### "I have used this product for 6 years and two major corporations and it has been a God-sent to us. " August 22, 2017 5.0 Pros I like the fact that once connected you have the power to control, pass data, and even switch users all while live and connected. Review Source FT Frank T. Help Desk Analyst Health, Wellness and Fitness Used the software for: 1-2 years ### "Use it every day for remote assistance" August 22, 2017 5.0 Pros It works quickly and has great features. The screen shots are easy to do and being able to check windows logs from the back end is a great feature. Cons That it wont let you set one type of logon as a default this would be helpful since we are getting on one pc after another. Review Source KL Keith L. Software Engineer Machinery Used the software for: 2+ years ### "Excellent remote support tool." August 22, 2017 5.0 We are a customer service driven department and this software tremendously helps us remotely support our customers. Pros The ability to connect without the need for a user to be present on the client side. The ability to easily transfer files to and from the client. The fact that the viewing control is not a fixed resolution. Cons When adding or editing new client connections, the user interface is not always clear as to what the data being entered means in the context and how it will be used. Review Source GB George B. System admin Hospital & Health Care Used the software for: 2+ years ### "Great product" October 8, 2016 4.0 When it comes to remote support this product rocks. Connects to most everything with no issues and removes after use. Pros Light and easy to use Cons None Review Source Similar Products Featured