# Page 9 | Dameware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Dameware the right Remote Support solution for you? Explore 244 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179422/Dameware-Remote-Support/reviews --- Dameware 4.5 (244) [View alternatives](https://www.capterra.com/p/179422/Dameware-Remote-Support/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Dameware ## Showing most helpful reviews Showing 201-225 of 244 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KB Kathy B. IT Director Used the software for: 2+ years ### "Good but we have a few issues that we work around" August 22, 2017 3.0 Pros The ease of use and flexibility of the remote software is very good. the cost of the software is phenomenal! Review Source JA Jerome A. IT Support Specialist Health, Wellness and Fitness Used the software for: 6-12 months ### "Very good remote tool" August 22, 2017 4.0 Overall it was a very useful tool to aide our network based computers Pros The ability to install without the end users needing to do anything. Only requirement was that you needed to know the computername. Cons Lack of out of domain network support. We have many personel that can travel and if we didn't get VPn on their machine we couldn't reach them with this tool. Made for actual remote network support more difficult Review Source SR Sagar R. Technical Architect Information Services Used the software for: Less than 6 months ### "RockSolid Remote Support Management Tool" August 29, 2021 5.0 Pros Super Easy.. Ease of access. No delay while screen sharing. very easy to manage machine folders. super easy to access multiple screens Cons I would say its a complete package for remote support tool. nothing to dislike. Review Source BC Bryan C. Help Desk Tech Sports Used the software for: 1-2 years ### "Before purchasing this my boss was using the archaic way through RDP. Never going back!" August 22, 2017 5.0 The end user being able to see how I was fixing there issue made this way more friendly to use then RDP Pros Integration with AD makes it stemless. I had looked for six months at remote support utilities and came across this and will always use it! Review Source CK Cliff K. IT Technician Used the software for: 1-2 years ### "Awesome tool to assist users with desktop support " August 22, 2017 5.0 Pros Very interactive help to solve issues with user and end support work with little support from end user Cons No know issues to report on with this product at the present time. Please advise us when software does update. Review Source IK Isaac K. Contact Centre Supervisor Telecommunications Used the software for: 2+ years ### "Excellent remote support" April 17, 2019 4.0 Minimized cost on hiring end user engineers as one can support many in multiple locations Pros Remotely supporting user in multiple locations Cons One cannot connect to multiple PCs at once. Screen resolution is not clear on a remote connection Review Source KM Kelly M. Director, Application Programming Used the software for: 2+ years ### "We've been using Dameware for many years. Great product that allows quick connectivity to desktops." August 22, 2017 4.0 Pros The software is easy of use for IT Service Desk technicians. There are many features to help diagnose issues on the end user's PC (even though we may not use them all). Cons Only interface issue I see is disconnecting from a remote session. Earlier versions had a closing "X" in the view window. The current version does not, and our technicians have to close the remote desktop from the task bar. Review Source ZW Zach W. IT Service Desk Information Technology and Services Used the software for: 2+ years ### "DameWare is a great tool used for my profession to assist with end users" August 22, 2017 4.0 Good remote tool to force onto computers when other tools fail. Pros Dameware is the best guarantee for remote connection when other tools fail. It does not prompt end user to approve which works great for users that walk away or doing unnecessary tasks. Cons Many options may clutter for what you use to software unless versed in training manual. This most likely is due to lack of complete training on my part. Review Source TM Terry M. System Administrator Government Administration Used the software for: 2+ years ### "I could flip a coin on whether I could get it remotely installed to use or not." August 22, 2017 3.0 None really. I tried it out but it really didn't work well enough to put a lot of work into. Pros When it installs remotely like it should, it works well. I love the ability to remove the software on the fly after I'm done using it. Cons I could not consistently get it to install on remote machines I when needed to control them. I'm not sure if that's a problem with the software itself or if it's another issue....like OS firewall, anti-virus, etc. Review Source HL Han L. Network\\Infrastructure Admin Used the software for: 2+ years ### "I found it to be efficient and able to instantly connect to a desktop to trouble shoot the issue." August 22, 2017 3.0 As the admin, I am able to access the any desktop if it is online. Pros I found the software to be small and it does not leave a big imprint on the desktop after use. Able to stop the services on the desktop after disconnect. Cons It is sometimes slow to connect. I guess when the software is not current on the client desktop. I am using version 10 and it seems to be harder to move between duo screens. Review Source EM Edwin M. Director of Computer Services Government Administration Used the software for: 2+ years ### "We use Dameware to connect o users computer when actions are needing to be taken to fix issues." August 22, 2017 4.0 Ability to manipulate users computer from a remote location. Pros bility to access users computer using Active Directory while the user is online and operational. We're able to fix issues and load software as well as in the rare circumstance, update data and/or files in vitro. The standard usage is pretty responsive and the feel of the GUI in the connection is easyt o use with the User in tow. Review Source SH Stan H. Director of Technology Education Management Used the software for: 2+ years ### "The Dameware product did a decent job, we just found a product with more functionality." August 22, 2017 3.0 Allowed us to remotely administer all of our workstations and laptops when we only had windows boxes. Pros Great customer support. Pretty easy to use. Very user friendly to remotely administer workstations and laptops. Cons Doesn't cover all the operating systems we use. To be fair, not many do, but we found one that did. Needed something that would handle chrome, Mac, etc. Review Source MR Mario R. Infrastructure Services Manager Telecommunications Used the software for: 6-12 months ### "Good tool once properly setup " August 22, 2017 5.0 Pros This helps out help desk by giving them access to all user machines and the tools needed to do there job efficiently. Cons the setup was not the best and complex and understand how to use the software was ok. We had to spend what i thought was more time then necessary to get everything up and running. Review Source AM Allison M. IT Liaison Financial Services Used the software for: Less than 6 months ### "Reliable, Easy and Secure!" August 22, 2017 5.0 Helped make my daily work life much easier by allowing me access to what I need to get to. Not only is the software reliable but it is fast and secure! Pros The ease of the initial set up was great! The software has made my daily work life so much easier now that it is easy to remote in to where ever I need to go. It has made my job easy and a breeze and allows me much more access than I originally had. Cons I was under the impression that this was a one time purchase. While the bulk price is a one time purchase there is a fee due annually that I did not know about. While this is a very small amount compared to other products I still would have liked to know before purchase. Review Source TH Tom H. CEO Used the software for: 1-2 years ### "Lifesaver that provides immediate assistance to remote employees without even leaving your computer" April 17, 2018 5.0 Pros I like the convenience. It is perfect for dealing with employees across the world. It saves time when you can run network diagnostics to see the problem. Customer service is 24/7 and you get one year of maintenance for an affordable one time price. I like not having a recurring charge each month. Cons It was hard to install. I can't always see the full screen on my remote computers and I must scroll back and forth and it gets confusing. Review Source RC Robert C. OT Architecture Used the software for: 2+ years ### "I've been a DameWare user for ~12 years...." August 22, 2017 5.0 Pros It's awesome! LOL It's easy, I can deploy the client side remotely (that's huge!) The DameWare Server model allows simplicity for a team. Cons Since the acquisition of DameWare by Solarwinds, the price has tripled! From a customer POV, that has forced me to look at other solutions. Review Source SP Shailendra P. VP Financial Services Used the software for: 2+ years ### "great remoting tool" August 22, 2017 5.0 quickly remote in to end user's workstation for efficient support Pros it is very easy to remote in, using Dameware, to workstation for troubleshooting and walking through users Cons the Dameware client requires to be re-installed if the version being used is newer or for mismatched versions. Review Source JH Jason H. Senior Desktop Support Used the software for: 2+ years ### "Very easy to maneuver through and utilize. " August 22, 2017 5.0 Pros Being be able to do remote console sessions to servers without needing login credentials and saving the names of your servers. Cons Application messes with display drivers on local machines and it doesn't auto uninstall the client from a user's machines. Review Source WK Wesley K. System Integrator Used the software for: 2+ years ### "Very robust client, many connection options" August 22, 2017 5.0 Pros With correct settings applied, admin rights are not required, which is nice from a permissions administration standpoint. Cons Many options are confusing at first, and require testing and configuration. Offline licensing is OK, but slow. Review Source RR Ryan R. IT Manager Hospitality Used the software for: 1-2 years ### "Easy to use and straight-forward" August 22, 2017 5.0 Pros Nice easy list, syncs with AD. We are able to remote in and it doesnt slow down the machine. .Pretty nice interface Cons Unable to host support sessions with laptops not on the network. Not as fleshed out as other remote programs Review Source VR Verified Reviewer Director of IT Support Hospital & Health Care Used the software for: Less than 6 months ### "Dameware remote tool" February 21, 2021 5.0 Dameware is an excellent tool for remote support, especially we are using this tool during the pandemic. Pros Pro: - we can provide remote IT support to our users - Easy to use - As an admin, you can access reports Cons Cons: The technical support team reported it not easy to install or configure on MAC computers. the rest of the features works well for our Helpdesk. Review Source JH Jeff H. IT Manager / Sexurity Officer Hospital & Health Care Used the software for: Less than 6 months ### "Dameware Cloud" February 7, 2020 4.0 We have multiple support staff located at different locations that support the same user and server base. Cloud login allows everyone to have access for support. Pros Straight forward to setup and configure. No on prem server to create or support. Creating branded agents was very fast and easy. Deployment of agents was fast and simple. Cons Not all of the features of the on prem version are available. Admin accounts can be confusing. Screen resolution nag menu pops up too often. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Ease of setup and price. Review Source MS Michael S. IT Analyst III Used the software for: 6-12 months ### "Excellent product for remote support!" August 22, 2017 4.0 Pros Easy to use, very reliable, keeps a list of machines you have previously accessed and stores login info for future use Review Source VR Verified Reviewer Vice President Of Business Development Hospital & Health Care Used the software for: Less than 6 months ### "I have never used a remote solution as easy as this" May 7, 2018 5.0 Pros I have never used a remote solution as easy as this. They have the most customization options for the scope of what we can do. Cons The pricing is not even close to the cheaper end of the pool. I also think that based on the pricing there are more features it should do. Review Source eC esther C. IT Computer Software Used the software for: 1-2 years ### "The easiest remote tool" February 15, 2019 5.0 Pros Deploy process of agents is the easiest on the market Cons Is not as known as others available on market Review Source Similar Products Featured