Who Uses This Software?

For organizations that want to manage multiple mobile devices, including IoT devices.


Average Ratings

8 Reviews

  • 4.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Contact IBM for pricing information
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • IBM
  • www.ibm.com
  • Founded 1911
  • United States

About IBM Maas360

MDM solution that supports multiple platforms and IoT devices and provides an overview of connected endpoints via a single dashboard.


IBM Maas360 Features

  • Automatic Device Recognition
  • Data Management
  • Deployment Management
  • Inventory Management
  • Maintenance Utilities
  • Procurement Management
  • Remote Update / Installation
  • Software Management
  • Synchronization Management
  • Wireless Network Support

IBM Maas360 Reviews Recently Reviewed!


Monitoring your inventory

Mar 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best part of IBM Maas360 is that I can monitor all our company cellphones and tablets in one place. This software allows me to personalize all our company iPhones and Tablets for each departments in ways that I would never be able to do without. For example I can make sure all our technicians are not allowed to us social media during working hours by disabling social media applications directly from my computer. I can also disable internet access and almost any application I want on their phones to improve productivity and safety while driving. Also another great part of this is that I can setup all company phones and tablet with a personalized company Apple ID which eliminated people from steeling company data when departing from the company because they will not be able to login on personal phone with the same ID. Lastly if I want our users to have a new application on their phone I can simply downloaded through the Maas360 portal and send it to all my devices at once without having to download individually on each device.

Cons: There is nothing that I do not like about the software. The portal is very user friendly and great customer service if needing additional help.

Capterra loader

Not a Good fit for smaller Companies

Mar 11, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: The software comes with a bunch of features that allow you to lock down all aspects of the device whether it be Android or iOS. It does support PCs as well but I have never utilized it for PCs.

Cons: One thing that I was very disappointed and ultimately made me consider other similar products was the GPS tracking. There was a huge delay (like 4-5 hours) and when I contacted their support they stated that it was normal. Needless to say we had an employee get their company vehicle broken into over the weekend and when I went to look at the tablet it showed it at a customer location from the day before. We made calls to the customer and no tablet was ever found. The theft also swiped his company phone and tools.

Overall: Their support staff is subpar to say it best. They take days to respond and the few I spoke to spoke to me as if I haven't been using their software for about 4 years.

For the amount of money you spend (Double Other software) its not worth the headache.

Very powerful MDM solution.

Nov 02, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This solution give an impressive amount of control over mobile devices. We push out specific apps to employees and can remote wipe company data if device is lost or stolen.

Cons: The solution is very granular so their is a lot of things to learn and can take some time to get things fine tuned.

Overall: Overall it accomplishes our main goal of having control over the device so we are happy.

MaaS360 Device Management Software, Enlist a Professional!

Feb 13, 2019
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: This software is all inclusive; you can use it to manage almost any kind of electronic device used by your employees or the public. Once at the user level, the software creates a simple graphic design with precision control. At an Admin level you are almost guaranteed total control of end use and an ability to pinpoint issues at a micro level. Perfect for sending out-of-the-box, ready to use devices to your team.

Cons: MaaS360 is extremely technical in it's setup and admin usage. The "Engineering Calls" set up with MaaS360 technical advisers are absolutely imperative. Without a software background, initial setup for your company profile would be near impossible in my opinion. At times the amount of control you can enact overshadows the benefits of the basics you wish to achieve. I've used this software for company employees as the end user, and the set up of cell phones can be very tedious and time intensive if they are "off site". Over the phone set up with individuals requires more than I was initially led to believe.

Overall: While many calls and emails to technical support were needed to get us off the ground, the support we did receive was overall very helpful and patient, explaining everything in step by step detail. Any issues we had were immediately addressed with either a short email or a scheduled conference call. The price per device has been very affordable for our company. This product is highly technical and has been difficult to implement without tech support. There are too many highly specific options that are not often used that overshadow the benefits for me.

Best UEM I have had to date

Mar 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Secure and easy to use and implement. I won't name names, but I have used other UEM systems and this one taks the cake for being all around the best product for your company and clients you support.

Cons: My involvement in Maas 360 is not huge, however as a user, I think it is effective and beneficial for any business.

Overall: Unified endpoint management and security

Capterra loader

Decent Affordable MDM Solution

Oct 12, 2018
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: MaaS360 is very feature rich and had everything you need for compliance on mobile devices

Cons: The setup and deployment can be a hassle in some cases, especially with iOS devices.

Amazing MDM Solution

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to set up. Great insight into mobile devices. Ability to selective wipe BOYD devices. Dashboard procies an easy view to show what devices are out of compliance.

Cons: Haven't ran into any issues to date. Product is as advertisted.

Overall: Amazing MDM solution at a great price. Allowed us to secure our mobile end points.

Maas360

Dec 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Great software for managing fleet hardware.

Cons: Doesn't always download properly over WIFI. Not sure if problem with Maas or device though.

Overall: Great program for being able to download the same software to multiple devices with ease.