# ITWERCS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ITWERCS the right Restaurant Management solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179529/ITWERCS-Cloud-Point-of-Sale/reviews --- ITWERCS 3.7 (12) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ITWERCS Ease of use 3.6 Customer Service 4.1 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Manager/trainer Restaurants Used the software for: 1-2 years ### "Itwercs review" February 17, 2020 3.0 Pros It is easy to use and it can do everything we needed so no more having and paying for multiple programs Cons Took a while to get it going how we needed it to work Alternatives considered [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/) Reason for choosing ITWERCS mostly price Review Source MK Miles K. IT Director Restaurants Used the software for: 2+ years ### "ITWercs does a great job at helping us manage our restaurant business." February 20, 2020 5.0 ITWercs is a solid software solution for our businesses. From setup, training, ongoing support and ease of editing menus, pricing, inventory, vendors, California required time clock, reporting, integration with Restaurant365 for our accounting have all worked very well and have been very stable. Pros I like that it is so easy for our staff to learn how to use as well as the stability and its reliability. IT WORKS! Cons The one thing that would be really helpful is if we could have a way that we could insert a custom uploaded budget and sales report. Currently there are very good sales reports with ITWercs. Being able to have our custom budgets for our restaurants in the system would be a great help for the management teams. Alternatives considered [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Clover](https://www.capterra.com/p/226864/Clover/)[Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing ITWERCS Features, cost, and quick transitions for our 9 locations from our old systems to ITWercs and the ITWercs staff that I interviewed that I felt knew and understood what we needed. Review Source Response from Point of Sale Enterprise February 25, 2020 Miles, thanks for the feedback! We have a budgeting system in the pipeline and when we get there we will definitely reach out for your input. Thanks for being a great partner! CC Christopher C. General Manager Restaurants Used the software for: 1-2 years ### "ITWERCS is Easy to Use" February 11, 2020 4.0 No major issues. Great value for the money we pay for it. Pros Easy to use, fast, and User Friendly. Good customer service. Cons Seems old-school, hard and complicated to tailor it to our business needs, and restarts slowly. Switched from [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/) Aloha could not handle the constant changes of our product offerings. Aloha was too expensive. Aloha had horrible customer service. Review Source Response from Point of Sale Enterprise February 13, 2020 Christopher, thanks for the feedback! We'll get with your IT Team on the speed of restarts, that's typically a tweak in the Operating System to speed that up. As always, we are here whenever you need us. Thanks! JM Jason M. Exec. KM & Partner Restaurants Used the software for: 1-2 years ### "Overall solid POS system" February 11, 2020 4.0 We have been using the POS for over a year now and as time goes by it gets better and better as the support team learn about our needs as a restaurant. The platform is user friendly which makes it easy to train new staff. Pros My favorite parts of this system are: 1)having the ability to work directly with the developer to customize our experience. 2)connection with hourly staff through the app. 3)Ease of use with reporting Cons lots of steps to add new menu items, can be a bit cumbersome . Review Source Response from Point of Sale Enterprise February 13, 2020 Jason, thanks for the feedback! We will continue to use your feedback to improve the software. Be sure to check out the new features in Menu Item Management like Full Copy and Price Change within the Menu Item tab. As always, we are here whenever you need us! FK Frankie K. Bar Manager Hospitality Used the software for: Less than 6 months ### "Frankie Kasper ITWERCS review " February 11, 2020 4.0 I really do like the new pos system like I said I do a lot of work on it and it is much easier this. Micros was. I think sometimes it can be slow but I really haven’t had too many issues at all, a couple of small glitches but nothing serious and customer support is usually pretty good. Pros I like how easy it is to do more functions from the nodes around the pub than on enterprise system such as, changing prices, 86d items, reopening and closing checks is a way more accessible than micros was. I also really enjoy all of the enterprise functions and reporting, much easier to work on the manager side of things. I am the main person who puts button and makes changes so it is much easier than micros and I Also love that it is cloud based and I can do work at home. Cons I think sometimes it can be slow for high volume, and I also don’t like how you can’t do some certain features that you could on micros. I don’t like that I can’t add events to my schedule, and sometimes the credit card readers take forever or don’t work. I think the speed screen could be bigger as well and fit on to one page. Review Source LT Larry T. Director of Operations Hospitality Used the software for: 2+ years ### "Disastrous " February 17, 2020 1.0 The system in our newest restaurant has crashed up to 9 times per day for weeks and your tech support is showing a lack of sense of urgency and concern. Pros At the moment, nothing. Your system is costing me hundreds of dollars a day and comps, or online reviews from customers who don’t understand that it’s not our fault Cons You picked a terrible time to send me a survey. Reason for choosing ITWERCS I didn’t. Review Source Response from Point of Sale Enterprise February 18, 2020 Larry, behind the scenes we have been communicating with Troy on an hourly basis and our team has been monitoring the network remotely in real-time. There was something wrong with the networking hardware and/or cabling that Troy is addressing. We definitely apologize for the local networking issues as they are environmental and not something that we can control, Troy has the power to do that and is doing so now. Your other locations are not experiencing any network drops and handle the volume quite well. Congrats on such a high volume opening and hopefully today your team can resolve any remaining network problems. jK jason K. Agm Food & Beverages Used the software for: 6-12 months ### "Copy aloha" February 21, 2020 3.0 Pros Nice colors, combing checks is a lil confusing Cons The way your menus use the lower quantity buttons is very confusing. The way you split checks and payments is difficult for the most veteran sever. too Many menus. Add on, subs, mods, etc.... maybe many things just need to be adjusted but it is not nearly as easy to use as aloha the industry standard. When you clock in with a bar drawer it makes log back in after clocking in, annoying. The combine check screen could be easier to understand there’s almost too much info on the screen Switched from [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/) New job Review Source Response from Point of Sale Enterprise February 25, 2020 Jason, thanks for the feedback! Regarding the add ons, subs, etc. you might want to reach out to your system admin at your corporate office, they can help clean those up for you. Thanks again for the feedback! dE daniel E. gm Restaurants Used the software for: Less than 6 months ### "Overall functional" February 25, 2020 4.0 For a small restaurant, this system has everything we need. Because the customer service is so good, the issues I have setting up the back office are made easier. But, since I am someone who tries to do it on my own and usually after the restaurant closes, the back office can be frustrating. Pros I came into this with the system having been set up so part of my issues deal with having to retool items to fit the restaurant. The customer service has been great. Any issues I have the have been addressed at the latest by the next day (if not an emergency). Cons I do not feel the back office is user friendly or the labels overly intuitive. Once you know what the labels do it becomes easier but you can't always just go in and find what you're looking for. There also seems to be a lot of steps in trying to add items and if you miss one small detail it is difficult to figure out how to get it to work on the POS. Also, when you forget your password it is a PITA to get a new one. The code you are sent never works. Review Source RJ Ray J. Assistant General Manager Restaurants Used the software for: 6-12 months ### "Too Cumbersome " February 20, 2020 3.0 The unit is always freezing. At times I have to read boot the POS system. There's not a lot of support for For us. Pros The ability to see clock in reports and fast track table times or rather ticket times. Cons The time it takes for servers to imput tips and the lag time. It constantly is slow and freezes. Review Source Response from Point of Sale Enterprise February 25, 2020 Ray, thanks for the feedback. Regarding a unit "freezing" can you please reach out to your corporate support? They have ways to check on the computer remotely that may be the cause of any "freezing." That's typically caused by the local machine and operating system but we will be happy to work with your support center to solve this ASAP. AS Angela S. Assistant General Manager Restaurants Used the software for: 1-2 years ### "Fadó Irish Pubs" February 25, 2020 5.0 The install was very easy and support is very helpful and timely. We have the system in 6 locations and it is nice to be able to tailor each to their specific needs as each location is very different. Pros the reporting functions are thorough and track more than our old system Cons Items can’t be deleted if put in incorrectly Review Source JG Jeff G. Manager Food & Beverages Used the software for: 6-12 months ### "It good to us" February 24, 2020 4.0 Pros Easy to use. Things are easy to find for the most part. Cons The refreshing that’s too long. You have to repeat lay click to refresh. Review Source Response from Point of Sale Enterprise February 25, 2020 Jeff, thanks for the feedback. And we are working on ways to reduce the time it currently takes to refresh data. It's already dropped from 8 seconds to less than 6 in most cases. Hopefully you aren't changing menu items or prices more than once a day, but again we are working to speed that up for you. RI Roxy I. Hr Director Restaurants Used the software for: 1-2 years ### "Pretty good" February 17, 2020 4.0 Pros Easy to use. Easy to figure out and navigate Cons Not as many functions on my end needed for compliance Review Source Response from Point of Sale Enterprise February 25, 2020 Roxy, thanks for the feedback. Let Miles know what additional compliance tools and/or reports you need and let's see what we can do to help! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.