Who Uses This Software?

Innovative funeral homes that want to give families an online experience without sacrificing the dignified touch of a funeral professional use Parting Pro.


Average Ratings

15 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Parting Pro
  • www.partingpro.com
  • Founded 2017
  • United States

About Parting Pro

Parting Pro has been verified to help you GROW and manage your cremation business. Innovative funeral homes use Parting Pro to give families a modern, dignified experience. It's simple enough that all your staff will be able to use it, but powerful enough to make the family experience seem modern and innovative. Serve more families, save more time, and grow your cremation business with Parting Pro.


Parting Pro Features

  • Cremation Management
  • Funeral Ledger
  • Lot Management
  • Merchandising
  • Pre-Need Management
  • Routing

Parting Pro Reviews Recently Reviewed!


Parting Pro is Great

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how easy it is for me to be able to send forms to families and for them to be able to sign and review documents from their phones or computers. I also really like the invoice option and the ability to accept payment via the program, however I wish we could change certain things about it.

Cons: It takes a while for the photo IDs to upload and I wish it was automatic as soon as the family did it. I also would like to be able to upload and edit my own forms as there are some forms that are specific to just one family or a couple and I'd like to be able to provide them everything in one email as I often have to send half my documents via Parting Pro and the other half via a regular email explaining "here are the rest of the documents" and then they can't sign it as easily unless they scan and email back to me. I'd also like to be able to name invoices our case numbers, for some reason it doesn't let me (for example invoice number KDL-18-257).

Overall: Overall it's a great tool and I am glad we've started using it I just think there are several limitations as I mentioned above. The communication is great though and I've always had a great experience with the customer service.

Capterra-loader

Best software yet!

Oct 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software makes my job SO MUCH EASIER! I can now meet the needs of my families regardless of location, without the hassle of the family needing to find a place to print/scan the documents and email them back. Very convenient for those who do not want to be inconvenienced.

Cons: Well I liked to be able to edit the documents before sending them, to make it easier on the family to just review and sign. You all must of listened because it has been implemented and works like a gem!

Overall: We are a Funeral Home serving families in our community as well as families and funeral homes across the country. This is the perfect software because it allows us to communicate with needed forms much easier and hassle free. Our families are already going through enough, and having a software this smooth, prevents them from going through anymore.

Finally, something that actually got me more cases.

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Parting Pro has unlocked a new segment of business for our firm. Having a low-cost, online-only option allows my firm to serve many of the families I was losing to competitors. I would get the first phone call, but ultimately lose them to direct disposers and fly-by-night store fronts.

Cons: It took me longer than it should have to trust the system. I thought that serving people online, I would be losing the personal touch - but families have said nothing but positive things about it.

Overall: Parting Pro has definitely helped grow our business. Unlocking new segments of customers, modernizing some of our old processes (no more customer faxing!), and selling merchandise online has been nothing but amazing. The team is very responsive to anything I need help with and each new feature release just makes it more and more valuable.

Best Innovation in Years

Oct 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The convenience to both the funeral home AND the family.

Cons: The automatic numbering system doesn't match with ours, so I have to re-adjust each case number. This is an extremely minor issue, and it is well worth the effort to have this system.

Overall: The staff is extremely responsive to questions and/or issues. They are very helpful, and seek to understand how to solve my problems. In short, they treat me the way I treat my families.

Great Service

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it was to use for families and Directors

Cons: In the beginning there was some wording that was confusing to the families

Overall: We are very happy with how easy the software is to use. Parting has been great to work with. They have listened to our suggestions and made changes to improve their product. Their updates help serve families that don't work well with computers. The directors have many options to be able to serve the families with parting pro.

Always improving

Oct 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The easy flow from page to page helping families make decisions and easily see our prices. Parting pro makes taking payments online seamless. Document handling is so easy and they keep improving to make it better and better

Cons: it has no open source to connect to accounting software

Overall: very positive. We use it every day and makes our jobs and our processes easier.

Time saver

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, but the best feature is customer support! Whenever I need a question answered, there is always someone who responds quickly!

Cons: More training on a regular basis, please.

Overall: Parting Pro helps me help my directors spend less time on the phone with families who are using our online cremation offering.

Review

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that we can do an arrangements from start to finish pretty quickly and efficiently with out really having to bother the family with multiple phone calls.

Cons: Something that I would like to see improvement on is being able to upload last minute documents to the family so that they can digitally sign them instead of sending them a separate email.

Overall: Overall I think its a great program and seems like it was thought through carefully for our type of business - when I have had to contact the parting pro team (Which I seldom) it is always a quick and pleasant experience, They are always straight forward and have resolved issues I had very quickly.

Parting Pro's solutions to the rescue

Oct 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Parting Pro enables our funeral home to improve the family user experience from initial discovery of our services to making decisions service and merchandise decisions to completing legal forms and finally submitting payment. It is a seamless experience.

Cons: Future improvements will hopefully allow funeral homes to upload non-Parting Pro documents that can be reviewed and signed by a family.

Arrangement Ease

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software provided by Parting Pro provides ease to the arrangement process by letting me edit the documents before I send them to families. I feel that it is a safe way to communicate with the families and does not add stress to them as well.

Cons: My least favorite thing about Parting Pro is theinability to upload my own documents with in this software.

Review

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is easy to use with families and to go over paperwork with them.

Cons: Payments are the hardest because they don't match with what we have in our system.

Easy Arraignment

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The families can go in and select what they want and make a payment. They don't have to come in for the arraignment. We have families from out of state so it's easy for them.

Cons: I have not experience anything yet that I wouldn't like.

Funeral Arranger/Intern Embalmer

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of being able to send everything needed at once.

Cons: At this time I don't have any that I am able to think of.

Overall: My overall experience has been great. I love being able to send all the forms need at one time without having to attach them separately.

The best there is

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Families have no issues or negative feedback.

Cons: I have had no cons using the software. It is Swift and mobile friendly.

Overall: The parting pro team is always there with a quick response to my questions/concerns

Amazing Company

Oct 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love most about the software is how easy it is to maneuver and understand. I also love how quick the reply is for any assistance that I need.

Cons: Nothing so far. The software is easy to understand.