--- title: "Parting Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Parting Pro the right Funeral Home solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/179534/Parting-Pro/reviews/" page_type: "reviews" language: "en" --- Parting Pro 4.6 (57) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Parting Pro Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews HS Holley S ManagerConsumer Services, Self-employedUsed the software for: 1-2 years. “My internal processes have been streamlined due to all the great features Parting Pro has to offer. If you are looking for a simple way to stay engaged with your client and organized at the same time, give Parting Pro a look.“ September 14, 2020 CV Crystal V Assistant Vice PresidentEvents Services, 11 - 50 employeesUsed the software for: More than 2 years. “That it is not linked to our accounting software and does not have the ability to do reporting like State Reports etc.“ September 8, 2020 ME Melissa E Family Arrangement CounselorIndividual & Family Services, 11 - 50 employeesUsed the software for: 1-2 years. “This program has been most impactful for our company because it allowed us to leave the paper and pen world and take a big step into the digital world. “ September 9, 2020 DH Dolores H OwnerConsumer Services, 2 - 10 employeesUsed the software for: 6-12 months. “Consumers sometimes have a hard time moving forward with the forms; glitches where signatures are needed.“ October 4, 2020 Jack H PresidentHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “I am not sure we will ever go back to the face-to-face arrangement model again, because of what we offer and the ease with which families can select their services and complete everything online - even pay for it!“ September 10, 2020 GG Gerry G Pre need CounselorAccounting, 11 - 50 employeesUsed the software for: 6-12 months. “i cannot get a template for my standard letter to send with forms. “ September 17, 2020 SS SunSet S Operations ManagerIndividual & Family Services, 2 - 10 employeesUsed the software for: 6-12 months. “The emails and calls are good and let me know if someone has filled the forms out.“ September 9, 2020 EF Evette F Funeral director Public Relations and Communications, 2 - 10 employeesUsed the software for: Less than 6 months. “Prior to signing up my website was just a space for people to go but it did not create the opportunity for me to conduct business.“ September 14, 2020 ## Showing most helpful reviews Showing 1-25 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andrew D. Director of Growth Consumer Services Used the software for: 1-2 years ### "Improves the Customer Experience, Easy to Use." April 27, 2020 5.0 Pros PartingPro streamlines our communication with the families we serve in a way we could not before using the software. The visual layout of PartingPro is fairly intuitive and allows the team to manage their work much more easily and obtain payments more quickly. Cons The invoicing functionality and reporting could be improved to provide easier use by our team and management. Features to help match the various payment scenarios each family requires such as splitting payments would be a value-add. Also, more robust, detailed automatic financial reporting would help management more easily perform general admin functions. Review Source LS Lawrence S. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Great software for cremation services" September 8, 2020 5.0 Overall great experience. No complaints. Pros The clean and modern look. Very user friendly and there is always someone to help if I have any questions. Cons There is nothing that I dont like. Everything is great. Maybe just the UPD urns shipping is longer than it should be, but that isn’t a parting pro issue. Alternatives considered [Halcyon Death Care Management Solutions](https://www.capterra.com/p/168240/Halcyon/) Reason for choosing Parting Pro Great customer service in speaking with \[SENSITIVE CONTENT HIDDEN\]. Switched from [Osiris](https://www.capterra.com/p/124753/Osiris/) Platform was old and outdated. Review Source Diane A. Founder and Managing Director Hospital & Health Care Used the software for: 2+ years ### "NO VALUE FOR FAMILY OWNED FUNERAL HOMES" August 17, 2026 1.0 If you have your own IT department and your own workarounds Parting Pro will get you started but they will not care about you and your experience. They are the direct disposition company of funeral home software. They are the cheap, volume based funeral customer service software. Their system fails often and don’t work when you need it the most - in front of families. They charge you to host your website but will not spend the 2 hours a month with you that they promised in their contract. I’ve been with them for 5 years. I was one of their day one customers and now they do not care about me. My almost $7,000 a year buys me nothing but a static website with zero SEO updates and a CSM that always glitches. They even use my testimonial on their website saying they are “head and shoulders above the rest” I’ve asked them to take it down OR provide me the customer service they did in the beginning. But they won’t, they’re making money off of volume. If you are able to figure out how to do this the Gary Vee way you might be all right but if you’re a real funeral home with real families look elsewhere. They cannot export your data in a reasonable format. CHOOSE A BETTER COMPANY THAT CARES AS MUCH AS YOU DO. Pros Nothing. It’s a spreadsheet with a Shopify check out. They grew too big too fast and now don’t care about the customer experience. Learning curve is easy because it’s the same thing everyone else does. Cons Inaccurate financial reporting. Poor customization. No value for money. Clunky family collaboration. Not streamlined funeral management. It’s a poor man’s version of HMIS but without the proper IT support of SCI. So think HMIS but with no hope of anything ever improving and zero capability to provide reports on your business. Alternatives considered [Halcyon](https://www.capterra.com/p/149446/Halcyon/)[Halcyon Death Care Management Solutions](https://www.capterra.com/p/168240/Halcyon/)[Osiris](https://www.capterra.com/p/124753/Osiris/) Reason for choosing Parting Pro They USED TO BE more user friendly. They used to care about me and my funeral home. Now they tell me that I’m not in the top of the bell curve of their average business so they won’t spend the time to make the changes I want. Review Source VR Verified Reviewer Funeral Director/Embalmer Intern Events Services Used the software for: 6-12 months ### "Parting Pro is Great" October 19, 2018 5.0 Overall it’s a great tool and I am glad we’ve started using it I just think there are several limitations as I mentioned above. The communication is great though and I’ve always had a great experience with the customer service. Pros I like how easy it is for me to be able to send forms to families and for them to be able to sign and review documents from their phones or computers. I also really like the invoice option and the ability to accept payment via the program, however I wish we could change certain things about it. Cons It takes a while for the photo IDs to upload and I wish it was automatic as soon as the family did it. I also would like to be able to upload and edit my own forms as there are some forms that are specific to just one family or a couple and I’d like to be able to provide them everything in one email as I often have to send half my documents via Parting Pro and the other half via a regular email explaining “here are the rest of the documents” and then they can’t sign it as easily unless they scan and email back to me. I’d also like to be able to name invoices our case numbers, for some reason it doesn’t let me (for example invoice number KDL-18-257). Review Source Shyla W. Funeral Arranger Consumer Services Used the software for: 6-12 months ### "Best software yet!" October 15, 2018 5.0 We are a Funeral Home serving families in our community as well as families and funeral homes across the country. This is the perfect software because it allows us to communicate with needed forms much easier and hassle free. Our families are already going through enough, and having a software this smooth, prevents them from going through anymore. Pros This software makes my job SO MUCH EASIER! I can now meet the needs of my families regardless of location, without the hassle of the family needing to find a place to print/scan the documents and email them back. Very convenient for those who do not want to be inconvenienced. Cons Well I liked to be able to edit the documents before sending them, to make it easier on the family to just review and sign. You all must of listened because it has been implemented and works like a gem! Review Source Jack H. President Hospital & Health Care Used the software for: Less than 6 months ### "PartingPro saved My Business" September 10, 2020 5.0 It has been wonderful! Not only does it make our work of caring for families in a most difficult time easier and less time consuming - but it has proven to have made our business more profitable from day one! Pros We started using PartingPro - funeral arrangement software - shortly after the COVID-19 Pandemic began. Not only has it allowed us to stay in business when other businesses were closed and shut down - it actually helped us gain more business and become more profitable by giving our families an easy way to choose services, select merchandise they want, and complete all forms required without ever leaving the safety and comfort of their homes during this terrible pandemic. I am not sure we will ever go back to the face-to-face arrangement model again, because of what we offer and the ease with which families can select their services and complete everything online - even pay for it! Cons I would have to think long and hard to find even one thing that I would consider a CON. Probably the one thing I would wish were easier or different is to change the main email to which forms and proposals are sent. Review Source HS Holley S. Manager Consumer Services Used the software for: 1-2 years ### "Parting Pro simplifies your LIFE!" September 14, 2020 5.0 The customer service at Parting Pro is the best. Any time I have had a question or concern they are right there to answer my questions and guide me through the process. I'm never left wondering what to do. Thanks Parting Pro! Pros Signing up with Parting Pro for my online cremation business was the best decision I ever made. My internal processes have been streamlined due to all the great features Parting Pro has to offer. If you are looking for a simple way to stay engaged with your client and organized at the same time, give Parting Pro a look. You won't be disappointed. Cons I would be nice if we could easily merge cases. When I take a call over the phone I will typically get their information and send them an email through Parting Pro. Often times when the client decides to move forward and go through the online process it adds them as a new case. I don't like deleting anything but there is not a feature for me to merge the two cases. That would be helpful. Review Source ME Melissa E. Family Arrangement Counselor Individual & Family Services Used the software for: 1-2 years ### "Easy to use daily functionality" September 9, 2020 5.0 Overall, I would definitely recommend companies to use Parting Pro. It's easy, painless, and the staff is always working toward bettering themselves with our recommendations, they truly listen. Pros This program has been most impactful for our company because it allowed us to leave the paper and pen world and take a big step into the digital world. Our families rave about how easy it is to work with us and I know a lot of it is because of Parting Pro. Our communication through phone and fax has been significantly reduced saving us money on manpower, paper, ink and other related supplies. I am grateful for the movement we made when choosing Parting Pro - what a game changer! Cons I dislike a few features of Parting Pro, but those features might have been set by the administrator. I would like more information available on one page rather than shifting through different tabs looking for what I need. Review Source KC Kendra C. Funeral Director Consumer Services Used the software for: 1-2 years ### "Review" October 23, 2018 5.0 I'm very happy overall with Parting Pro the software has been great and its always getting better as new advances come along. The people with Parting Pro are great too! Always so helpful and willing to make our business better. Pros My favorite parts are being able to do everything from one spot. Such as the paperwork being sent to families and the option to send them an invoice as well. Making it so we can send each family member their own forms is helpful. When we are able to make edits to help a family complete the forms or check their status is helpful, this way we know where the families are in the process. Being able to see all of our cases on one page with their status is nice and the ease of navigating through all the types of cases and in each individual case is something else I like. Cons If the software were to be more mobile friendly on our end and the families it would make things even better. When were out of the office and only have a phone to use it can sometimes be a challenge. If it were done in an app format would be great. Review Source VR Verified Reviewer Pre Need Funeral Consultant Consumer Services Used the software for: 6-12 months ### "Easy to use" October 23, 2018 4.0 It's easier and quicker when signatures are needed and the customers live out of state. The forms are all sent by email and then returned by the customers. Very little time is lost. Pros It was very helpful when we needed family members to sigh our authorization form and the family members lived 2,000 away. The forms were sent by email to the family members and with the signature verification included with this program, we had the forms back in just a couple of days and everything went smoothly. Cons Sometimes the follow up email's occurred to often and the customers were a little upset. Review Source SZ Steve Z. Owner Events Services Used the software for: 6-12 months ### "Best Innovation in Years" October 12, 2018 5.0 The staff is extremely responsive to questions and/or issues. They are very helpful, and seek to understand how to solve my problems. In short, they treat me the way I treat my families. Pros The convenience to both the funeral home AND the family. Cons The automatic numbering system doesn't match with ours, so I have to re-adjust each case number. This is an extremely minor issue, and it is well worth the effort to have this system. Review Source MB Melissa B. Assistant Funeral Director Accounting Used the software for: 6-12 months ### "Simply Cremation Parting Pro" September 8, 2020 4.0 I like the ease and user friendly style it has. Pros It is easy to prefill forms and access all of the case file information. Cons There is nothing that I am dissatisfied about right now. Review Source EL Edith L. Funeral Arranger Accounting Used the software for: 1-2 years ### "Funeral Home ppwk " October 24, 2018 5.0 Is a very easy program that can help you I believed is better then Docu Sign. Pros this easy to file out and the family can do everything over there house. Cons Some times the program is slow on loading documents. Review Source DA David A. Owner Consumer Services Used the software for: 6-12 months ### "Very easy to use " September 22, 2020 4.0 Pros Website integration was very easy. Customer engagement is very easy. What’s not to like? Working with the team to customize was very easy, timeline was followed and we were able to go live earlier than expected. Cons We went live in January and so far we haven’t seen any cons. Review Source VC Venitria C. Funeral Arranger/Intern Embalmer Accounting Used the software for: 6-12 months ### "Funeral Arranger/Intern Embalmer" October 19, 2018 5.0 My overall experience has been great. I love being able to send all the forms need at one time without having to attach them separately. Pros The ease of being able to send everything needed at once. Cons At this time I don't have any that I am able to think of. Review Source SP Spencer P. Manager Facilities Services Used the software for: Less than 6 months ### "Parting Pro's solutions to the rescue " October 12, 2018 4.0 Pros Parting Pro enables our funeral home to improve the family user experience from initial discovery of our services to making decisions service and merchandise decisions to completing legal forms and finally submitting payment. It is a seamless experience. Cons Future improvements will hopefully allow funeral homes to upload non-Parting Pro documents that can be reviewed and signed by a family. Review Source VM Victoria M. Funeral Home Manager Consumer Services Used the software for: 6-12 months ### "Learning curve" September 14, 2020 4.0 The company has been easy to work with, very helpful and the end users are satisfied with the software. The admin/back side could be reconfigured to be easier to work with. Pros Visually it's very appealing. The end user side is easy to understand. Cons The administrative side seems disorganized and occasionally redundant. The interface isn't as user friendly. Reason for choosing Parting Pro Customer service was exceptional and other products didn't offer customization options that were attractive to our company goals. Review Source DH Dolores H. Owner Consumer Services Used the software for: 6-12 months ### "Great Time-Saver" October 4, 2020 5.0 The time-saving aspect, for both consumer and office. Pros The time-saving aspect is very helpful. Consumers are able to complete everything online, saving them the time from coming in, and saving us time on appointment schedules. Use of the software also enhances the safety measures with avoiding exposure during the Coronavirus pandemic. Cons Consumers sometimes have a hard time moving forward with the forms; glitches where signatures are needed. Review Source AH Albert H. Owner Individual & Family Services Used the software for: 1-2 years ### "The best there is" October 19, 2018 5.0 The parting pro team is always there with a quick response to my questions/concerns Pros Ease of use. Families have no issues or negative feedback. Cons I have had no cons using the software. It is Swift and mobile friendly. Review Source CV Crystal V. Assistant Vice President Events Services Used the software for: 2+ years ### "Parting Pro Understands what Funeral Homes and Consumers need" September 8, 2020 5.0 Parting Pro has been so accommodating to us and that is the reason we are with them. They really try to meet our needs at every level product wise, pricing wise, etc. The fact that they are constantly listening to their users and making improvements is amazing. Pros The e-sign capabilites are by far better than any other in the entire industry. Cons That it is not linked to our accounting software and does not have the ability to do reporting like State Reports etc. Review Source SB Shannon B. Manager Public Relations and Communications Used the software for: 6-12 months ### "Love the new site" September 17, 2020 4.0 The customer service is the absolute best they respond within seconds and always eager to help us find solutions to any issues we have. they make changes for us regularly and there is almost no wait time! Pros I love that it is specific to our current needs and can be changed frequently! Makes payments easy and increases sales! Easy to use and learn! Cons A couple issues with specific forms and in the e-sign platform it only allows for one signer not multi pal. Also in this review it asked for me to select a category and funeral home is not an option so i had to choose a random category. Reason for choosing Parting Pro Value and ease of use! Friendly team Also. Was very interested in increasing the sales and this website did just that for us! Review Source MC Mark C. Counselor Hospital & Health Care Used the software for: 2+ years ### "Parting Pro Thanks" September 17, 2020 5.0 On a daily basis, I review and organize my contacts. The software is fast and error free. We love it. Pros Easy to use. Its a living thing that evolves to our needs and helps us to interact with our customers on a clean and easy platform. Cons Glitches are few to non-existent, but when they occur, we seem to get fixes promptly. We've only been down a couple of times. Review Source JJ John J. Funeral Director Hospital & Health Care Used the software for: 6-12 months ### "Finally, something that actually got me more cases." October 12, 2018 5.0 Parting Pro has definitely helped grow our business. Unlocking new segments of customers, modernizing some of our old processes (no more customer faxing!), and selling merchandise online has been nothing but amazing. The team is very responsive to anything I need help with and each new feature release just makes it more and more valuable. Pros Parting Pro has unlocked a new segment of business for our firm. Having a low-cost, online-only option allows my firm to serve many of the families I was losing to competitors. I would get the first phone call, but ultimately lose them to direct disposers and fly-by-night store fronts. Cons It took me longer than it should have to trust the system. I thought that serving people online, I would be losing the personal touch - but families have said nothing but positive things about it. Review Source KK Keenan K. President and CEO Consumer Services Used the software for: 1-2 years ### "Just what they promised" September 9, 2020 5.0 on a scale of 10 they are a 12 Pros easy to use and easy to change to fit changing conditions. 24 hours a day everyday if we need help the Parting Pro responds, so refreshing to know they have our backs! Cons Nothing it meet our needs and that is why we selected them Reason for choosing Parting Pro needed an on line way for customer to pay that was familiar with our industry. Review Source GW Gregory W. President/Manager Hospital & Health Care Used the software for: 1-2 years ### "Great product for our business" September 14, 2020 5.0 Our experience with Parting Pro has been great. They are always available if you need something and always willing to help you. Pros The product is super easy and consumer friendly. It has been a wonderful asset to our business. Something that we can offer to our families. Especially during the pandemic. Cons There really isn't anything that we have not liked. Review Source