--- title: "helppeople Cloud Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about helppeople Cloud Software - reviews, pricing plans, popular comparisons to other Workflow Management products and more." source_url: "https://www.capterra.com/p/179540/helppeople-Cloud/" page_type: "product" language: "en" --- # helppeople Cloud Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) helppeople Cloud ## What is helppeople Cloud? helppeople helpdesk software ITIL ready, 15 process certified by pinkverify; IT asset management, knowledge base, requirements management (incidents, requests, PQR'S), suppliers, problems, changes, SLA / ANS and much more. Friendly and intuitive, omnichannel user interface. Saas service based on the cloud (AWS). Since 2000 with more than two million active users, position us as the leading ITIL help desk in Latin America. ## What is helppeople Cloud used for? [IT Asset Management](https://www.capterra.com/it-asset-management-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/)[IT Management](https://www.capterra.com/it-management-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $4.99 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for helppeople Cloud?[Manage this product listing](https://www.g2.com/products/helppeople-cloud/claim_requests/new?auto=true) ## helppeople Cloud Overview Updated September 2026 AI summary helppeople Cloud supports businesses of all sizes with help desk, IT asset management, and workflow management capabilities delivered via cloud, SaaS, or web-based deployment. It includes tools for ticket management, alerts, automated routing, and multi-channel communication, while offering customizable branding, real-time chat, social media integration, and workflow automation to address diverse support and IT management needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### helppeople Cloud 4.7 (13) VS. [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting Price $4.99 Per Feature, Per Month Starting Price $89 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (13) Ease Of Use 4.5 (518) Value For Money 4.7 (10) Value For Money 4.5 (443) Customer Service 4.5 (11) Customer Service 4.5 (481) ## helppeople Cloud alternatives [4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.8 (39)](https://www.capterra.com/p/101273/Agiloft/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about helppeople Cloud Overview ### Which roles and teams benefit most from helppeople Cloud? helppeople Cloud is most used by IT administrators, support teams, systems leaders, and platform engineers who need to manage service requests, centralize incident tracking, and maintain operational visibility. It also benefits contractors, consultants, marketing coordinators, and digital business managers coordinating internal workflows, user support, and cross-functional service delivery. Answer based on 13 reviews Overview ### What company size and specific industries is helppeople Cloud built for? helppeople Cloud is designed for organizations of varying sizes that need an ITIL-ready help desk, especially businesses in Latin America. The vendor description does not name specific industries, but its certified service management processes suggest a fit for IT support and service operations across multiple sectors. Features and Usability ### What are the key features of helppeople Cloud? helppeople Cloud offers IT service management features such as incident management, problem management, change management, and support ticket management. It also includes asset tracking, inventory management, contract/license management, knowledge base management, self service portal, multi-channel communication, SLA management, reporting/analytics, and workflow automation. Getting Started and Support ### What training and onboarding options does helppeople Cloud offer? helppeople Cloud provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars support guided instruction, while documentation and videos give teams written and visual reference materials for self-paced learning and review. Getting Started and Support ### What customer support options does helppeople Cloud offer? helppeople Cloud provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. These channels give users multiple ways to get help, although there is no reviewer feedback available to describe response times, staff helpfulness, or common support frustrations. ## Features AI summary Based on 5,135 Workflow Management reviews Capterra data shows that buyers of Help Desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) helppeople Cloud includes **Ticket Management** and **Support Ticket Management**, giving support teams a clear way to organize requests, track issue progress, and manage customer conversations in one place. However, it does not include **Real-Time Notifications**. Instead, it offers **Service Level Agreement (SLA) Management** (**40%**), which helps teams monitor response and resolution targets, providing teams with better control over service performance and customer expectations. Service Level Agreement (SLA) Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Alerts/Escalation 3.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Customizable Branding 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Email Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps IT Asset Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Managing inventories and tracking changes to hardware and software configurations Workflow Configuration 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alter the default workflow to meet your organization's needs helppeople Cloud 32 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Change Management: Track and monitor efficient handling of all changes/transitions - Contract/License Management: Track, store, and access client contracts or licenses - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Email Management: Manage, store and organize emails within the system or via third-party apps - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - License Management: Track and organize the number of licenses available to the organization - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (13) 4.5 Based on 13 reviews ## Pricing Value for money 4.7 (10) Free Trial Basic $4.99 Per Feature,Per Month Value for money 4.7 (10) 4.7 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (11) 4.5 Based on 11 reviews ## User reviews Overall rating 4.7 Based on 13 reviews Filter by rating 5(9) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Jhoan Sebastian S. TI support Government Administration ### "Nice experience with Help peopleCloud :-)" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 15, 2022 Pros I have to say that I like several features about this software, for example, if I compare this tool for example with SOLMAN (Solution Manager by SAP) Helppeople is easier to use, I like there are so many filters in the home screen in order to have an accurate searching, and I like the way I can customize my user reports. Cons I think that everyting is ok. But in my organization, in order to scale a request to another dependency, we have to create a new order associated whith the original one, instead to use the scale button. The sofware administrators in my organization said they are working in order to put this button in operation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Juan Carlos S. Contratista Government Administration ### "Help People Alcaldia de Santiago de Cali." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 16, 2021 Soy encargado de adiministrar la gestion de activos y brindo soporte en aspectos tecnicos de configuracion es un software muy facil de aprender y manejar. Pros Rapida implementacion, muy intuitivo y facil de utilizar, excelente soporte del proveedor. Cons Ultimamente la atencion de soporte ha tenido lentitud por parte del proveedor para resolver problemas. Reasons for choosing helppeople Cloud Por costos y por facilidad de implementacion. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CR Carolina R. Administrador Consumer Services ### "Mejorando mi servicio al cliente " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 3, 2021 Buen servicio y fácil de adquirir Pros Me permitió tener una mejor comunicación con mis clientes y realizar mejor seguimiento a estos. Cons Genera muchas notificaciones en el proceso Reasons for choosing helppeople Cloud Por el servicio de venta, claro en el proceso. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LN Luis Nolberto V. Profesional Universitario Government Administration ### "Haz crecer tu empresa de la mano de Helppeople" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 1, 2021 En la copañia para la cual trabajo, Alcaldia de Cali, los usuarios se encuentran gratamente safisfechos con el uso de esta herramienta, la cual les ha permitido gestionar sin contratiempo sus peticiones. Pros Gestiona completamente todo tu portafolio de servicios de una manera agil, segura, estable y de calidad, esto lo puedes lograr con Helppeople Cons Muchas de las cosas sobre todo de la inteface que no gustaban de la versión 7 ya fueron corregidas con la versión aurora, haciendo de esto un producto más amigable con el usuario. Reasons for choosing helppeople Cloud Ya se había adquirido anteriormente por parte de la Alcaldía de Cali, este producto y se decidió continuar con él, ademas de aprovechar algunos beneficios por ser clientes ya. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VV Valeria V. Coordinadora de Marketing Computer Software ### "Útil y fácil de usar" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 1, 2021 Pros Ayuda a controlar, medir y gestionar todos los procesos de mi mesa de ayuda, ahorrando tiempo y dinero. Cons Ninguna. La implementación fue rápida y ha sido fácil de usar. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LM Luis M. Ingeniero Plataformas Higher Education ### "Reseña 1" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 November 30, 2021 Es bastante interezante y la interfaz es intuitiva Pros Las Metricas, el Mail Service, la interfaz de usuario Cons Help Bot, Formularios web, Reportes no exactos Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CC Carlos C. Presales Manager Information Technology and Services ### "Servicio de apoyo flexible y confiable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2021 Una experiencia basada en el buen servicio y apoyo de todo el equipo. Pros Hemos revisado varias alternativas en el mercado pero de las que mas se acerca al objetivo comercial es Helppeople donde vemos una gran capacidad y adaptacion a los procesos empresariales y comerciales Cons Validacion de campos donde se requiere realizar operaciones matematicas o validacion de campos adicionales Reasons for choosing helppeople Cloud Por eficiencia y calidad / Precio Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CV Carlos V. Contratista Government Administration ### "Help People en la Alcaldia de Santiago de Cali" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 November 30, 2021 El cambio de software de mesa de ayuda fue muy positivo, los usuarios fueron muy receptivos y la curva de aprendizaje se supero muy rapido, en serio el software es muy sencillo de utilizar y de parametrizar. Pros Se pudo hacer una implementacion en menos de 3 meses para una entidad como la Alcaldia de Santiago de Cali, que manejaba en su momento mas de 2000 usuarios. El numero de usaurios se incremento, siendo la mesa mas incliyente por su facilidad de uso, la cantidad de solicitudes tambien aumento y esto permitio empezar a registrar lo que realemnte pasa al interior de la entidad, lo que permitio realizar cambios de fondo en la manera como los equipos TI trabajan. Cons Aunque el software tiene muchas funcionalidades generales lidiar con las parametrizaciones propias de la Alcaldia ha sido algo dificil, el equipo de desarrollo de help people ha sido algo lento. El esquema de licenciamiento no fue claro para nosotros desde un principio y nos genero unos costos extras . Reasons for choosing helppeople Cloud Entidades Gubernamentales lo usaban Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Maria Ximena S. Gerente de Negocios Digitales Computer Software ### "Calificación helppeople" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2021 Me ha permitido darle orden a mi trabajo. Pues con helppeople puedo hacerle seguimiento a mis tareas y a las solicitudes que me ponen en otras áreas Pros Que es fácil de usar y lo más importante es que se puede usar en todas las áreas de la empresa Cons Falta de material como manuales y videos para autogestionarse Alternatives considered [GLPI](https://www.capterra.com/p/126254/GLPi/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing helppeople Cloud Por el servicio de los comerciales Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MA Mario Alberto A. Coord TI Aspaen Cali Primary/Secondary Education ### "Plataforma de mesa de ayuda." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 30, 2021 En general es una buena plataforma que ayuda a gestionar la mesa de ayuda Pros Es fácil de gestionar y ayuda a estar pendiente de la las solicitudes que se ponen en la mesa de ayuda. Cons Interesante que contara (si la tiene no la conozco) una app para hacer uso o gestión desde el dispositivo movil Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JH John Harold V. LIDER DE SISTEMAS DE INFORMACION Government Administration ### "Evaluación MATI" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 30, 2021 El sistema opera establemente Pros El sistema es parametrizable y configurable lo que permite personalizarlo Cons Potenciar los informes con mas filtros o criterios Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JO Jorge O. MASTER CONSULTANT Government Administration ### "Experiencia de Helppeople cloud" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2021 Desde mi área de consultoría es una excelente herramienta para los clientes de nuestro servicio de mesa de ayuda Pros Bastantes funcionalidades, facilidad de manejo, instalación, adecuada relación precio beneficio Cons No he encontrado ninguna por ahora, es una excelente herramienta para nuestros clientes y servicios ofrecidos Reasons for choosing helppeople Cloud Decisión gerencial y estratégica Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Gerente de Sistemas y Telecomunicaciones Hospital & Health Care ### "E pero encía con Help People" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 16, 2018 Every day the experience is better. The people of both companies are working together to fulfill the proposes and goal fixed with the tool. Pros Reduce steps to do the IT control specially with hardware and licenses with workstations and inventory Cons To better the treacebility of the implementation to assure the client is doing well the tho ha with the product Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. 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