helppeople

helppeople Cloud


5 / 5
1 review

Who Uses This Software?

¡Conoce porque somos el mejor help desk ITIL Cloud de América Latina! con más de 2 millones de usuarios que dan testimonio de su éxito usando nuestra herramienta, además con 15 procesos PinkVERIFY.


Average Ratings

1 Review

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $4.99/month/user
  • Pricing Details
    Price per Agent per Month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • helppeople
  • helppeoplecloud.com
  • Founded 2000
  • Colombia

About helppeople Cloud

Help desk software designed to optimize the technical support and management of the IT area.


helppeople Cloud Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

helppeople Cloud Reviews Recently Reviewed!


E pero encía con Help People

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Reduce steps to do the IT control specially with hardware and licenses with workstations and inventory

Cons: To better the treacebility of the implementation to assure the client is doing well the tho ha with the product

Overall: Every day the experience is better.

The people of both companies are working together to fulfill the proposes and goal fixed with the tool.