# helppeople Cloud Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about helppeople Cloud Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/179540/helppeople-Cloud/alternatives --- # helppeople Cloud Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on February 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) helppeople Cloud ## What is helppeople Cloud? help desk software ITIL ready, 15 process certified by pinkverify; knowledge base, requirements management (incidents, requests, PQR'S), suppliers, problems, changes, SLA / ANS and much more. Friendly and intuitive, omnichannel user interface. Saas service based on the cloud (AWS). 18 years in the market and more than two million active users, position us as the leading ITIL help desk in Latin America. ## What is helppeople Cloud used for? [Help Desk](https://www.capterra.com/help-desk-software/)[IT Asset Management](https://www.capterra.com/it-asset-management-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $4.99 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for helppeople Cloud?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://helppeoplecloud.com&name=helppeople Cloud) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### helppeople Cloud 4.7 (13) VS. [4.5 (511)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting Price $4.99 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (13) Ease Of Use 4.5 (507) Value For Money 4.7 (10) Value For Money 4.5 (432) Customer Service 4.5 (11) Customer Service 4.5 (470) ## helppeople Cloud alternatives Highest Rated [4.7 (282)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing [4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month [4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $29.00 Per User, Per Month [4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Escalation 3.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Customizable Branding 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Email Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps IT Asset Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Managing inventories and tracking changes to hardware and software configurations Service Level Agreement (SLA) Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Workflow Configuration 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alter the default workflow to meet your organization's needs helppeople Cloud 33 features System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Tickets are automatically assigned to specific agents based on predefined rules Track and monitor efficient handling of all changes/transitions Track, store, and access client contracts or licenses Add customized logos and colors to align with company branding Alter the layout and content of reports Manage, store and organize emails within the system or via third-party apps Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Track and organize the number of licenses available to the organization Templated responses for responding quickly to recurring support requests Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Engage in direct, instant messaging with customers, users, etc. Access work applications remotely, for when working away from the office and/or traveling View and track pertinent metrics to find patterns and gain insights from data Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow customers/users to submit support queries and service requests Track, manage, or resolve user requests and IT incidents/issues Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (13) 4.5 Based on 13 reviews ## Pricing Value for money 4.7 (10) Free Trial Basic $4.99 Per Feature,Per Month Value for money 4.7 (10) 4.7 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (11) 4.5 Based on 11 reviews ## User reviews Overall rating 4.7 Based on 13 reviews Filter by rating 5(9) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Jhoan Sebastian S. TI support Government Administration ### "Nice experience with Help peopleCloud :-)" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 15, 2022 Pros I have to say that I like several features about this software, for example, if I compare this tool for example with SOLMAN (Solution Manager by SAP) Helppeople is easier to use, I like there are so many filters in the home screen in order to have an accurate searching, and I like the way I can customize my user reports. Cons I think that everyting is ok. But in my organization, in order to scale a request to another dependency, we have to create a new order associated whith the original one, instead to use the scale button. The sofware administrators in my organization said they are working in order to put this button in operation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Juan Carlos S. Contratista Government Administration ### "Help People Alcaldia de Santiago de Cali." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 16, 2021 Soy encargado de adiministrar la gestion de activos y brindo soporte en aspectos tecnicos de configuracion es un software muy facil de aprender y manejar. Pros Rapida implementacion, muy intuitivo y facil de utilizar, excelente soporte del proveedor. Cons Ultimamente la atencion de soporte ha tenido lentitud por parte del proveedor para resolver problemas. Reasons for choosing helppeople Cloud Por costos y por facilidad de implementacion. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CR Carolina R. Administrador Consumer Services ### "Mejorando mi servicio al cliente " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 3, 2021 Buen servicio y fácil de adquirir Pros Me permitió tener una mejor comunicación con mis clientes y realizar mejor seguimiento a estos. Cons Genera muchas notificaciones en el proceso Reasons for choosing helppeople Cloud Por el servicio de venta, claro en el proceso. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LN Luis Nolberto V. Profesional Universitario Government Administration ### "Haz crecer tu empresa de la mano de Helppeople" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 1, 2021 En la copañia para la cual trabajo, Alcaldia de Cali, los usuarios se encuentran gratamente safisfechos con el uso de esta herramienta, la cual les ha permitido gestionar sin contratiempo sus peticiones. Pros Gestiona completamente todo tu portafolio de servicios de una manera agil, segura, estable y de calidad, esto lo puedes lograr con Helppeople Cons Muchas de las cosas sobre todo de la inteface que no gustaban de la versión 7 ya fueron corregidas con la versión aurora, haciendo de esto un producto más amigable con el usuario. Reasons for choosing helppeople Cloud Ya se había adquirido anteriormente por parte de la Alcaldía de Cali, este producto y se decidió continuar con él, ademas de aprovechar algunos beneficios por ser clientes ya. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VV Valeria V. Coordinadora de Marketing Computer Software ### "Útil y fácil de usar" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 1, 2021 Pros Ayuda a controlar, medir y gestionar todos los procesos de mi mesa de ayuda, ahorrando tiempo y dinero. Cons Ninguna. La implementación fue rápida y ha sido fácil de usar. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LM Luis M. Ingeniero Plataformas Higher Education ### "Reseña 1" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 November 30, 2021 Es bastante interezante y la interfaz es intuitiva Pros Las Metricas, el Mail Service, la interfaz de usuario Cons Help Bot, Formularios web, Reportes no exactos Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CC Carlos C. Presales Manager Information Technology and Services ### "Servicio de apoyo flexible y confiable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2021 Una experiencia basada en el buen servicio y apoyo de todo el equipo. Pros Hemos revisado varias alternativas en el mercado pero de las que mas se acerca al objetivo comercial es Helppeople donde vemos una gran capacidad y adaptacion a los procesos empresariales y comerciales Cons Validacion de campos donde se requiere realizar operaciones matematicas o validacion de campos adicionales Reasons for choosing helppeople Cloud Por eficiencia y calidad / Precio Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CV Carlos V. Contratista Government Administration ### "Help People en la Alcaldia de Santiago de Cali" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 November 30, 2021 El cambio de software de mesa de ayuda fue muy positivo, los usuarios fueron muy receptivos y la curva de aprendizaje se supero muy rapido, en serio el software es muy sencillo de utilizar y de parametrizar. Pros Se pudo hacer una implementacion en menos de 3 meses para una entidad como la Alcaldia de Santiago de Cali, que manejaba en su momento mas de 2000 usuarios. El numero de usaurios se incremento, siendo la mesa mas incliyente por su facilidad de uso, la cantidad de solicitudes tambien aumento y esto permitio empezar a registrar lo que realemnte pasa al interior de la entidad, lo que permitio realizar cambios de fondo en la manera como los equipos TI trabajan. Cons Aunque el software tiene muchas funcionalidades generales lidiar con las parametrizaciones propias de la Alcaldia ha sido algo dificil, el equipo de desarrollo de help people ha sido algo lento. El esquema de licenciamiento no fue claro para nosotros desde un principio y nos genero unos costos extras . Reasons for choosing helppeople Cloud Entidades Gubernamentales lo usaban Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Maria Ximena S. Gerente de Negocios Digitales Computer Software ### "Calificación helppeople" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2021 Me ha permitido darle orden a mi trabajo. Pues con helppeople puedo hacerle seguimiento a mis tareas y a las solicitudes que me ponen en otras áreas Pros Que es fácil de usar y lo más importante es que se puede usar en todas las áreas de la empresa Cons Falta de material como manuales y videos para autogestionarse Alternatives considered [GLPI](https://www.capterra.com/p/126254/GLPi/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing helppeople Cloud Por el servicio de los comerciales Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MA Mario Alberto A. Coord TI Aspaen Cali Primary/Secondary Education ### "Plataforma de mesa de ayuda." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 30, 2021 En general es una buena plataforma que ayuda a gestionar la mesa de ayuda Pros Es fácil de gestionar y ayuda a estar pendiente de la las solicitudes que se ponen en la mesa de ayuda. Cons Interesante que contara (si la tiene no la conozco) una app para hacer uso o gestión desde el dispositivo movil Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH John Harold V. LIDER DE SISTEMAS DE INFORMACION Government Administration ### "Evaluación MATI" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 30, 2021 El sistema opera establemente Pros El sistema es parametrizable y configurable lo que permite personalizarlo Cons Potenciar los informes con mas filtros o criterios Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JO Jorge O. MASTER CONSULTANT Government Administration ### "Experiencia de Helppeople cloud" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2021 Desde mi área de consultoría es una excelente herramienta para los clientes de nuestro servicio de mesa de ayuda Pros Bastantes funcionalidades, facilidad de manejo, instalación, adecuada relación precio beneficio Cons No he encontrado ninguna por ahora, es una excelente herramienta para nuestros clientes y servicios ofrecidos Reasons for choosing helppeople Cloud Decisión gerencial y estratégica Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Gerente de Sistemas y Telecomunicaciones Hospital & Health Care ### "E pero encía con Help People" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 November 16, 2018 Every day the experience is better. The people of both companies are working together to fulfill the proposes and goal fixed with the tool. Pros Reduce steps to do the IT control specially with hardware and licenses with workstations and inventory Cons To better the treacebility of the implementation to assure the client is doing well the tho ha with the product Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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