# DataOceans Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DataOceans the right Customer Communications Management solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179545/Oceanus/reviews --- DataOceans 4.8 (16) [View alternatives](https://www.capterra.com/p/179545/Oceanus/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of DataOceans Ease of use 4.5 Customer Service 4.9 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer IT QA Manager Financial Services Used the software for: 2+ years ### "Highly flexible and adaptable" May 18, 2021 4.0 Overall I have had a very positive experience with DataOceans. Our Business users had very specific needs, and the DataOceans team has been able to address those needs with relative ease. Their support staff is top notch and have learned to navigate our business processes to the point where they can easily adapt to new requests and ask the right questions to ensure we get our desired end result. Pros From a support and administration point of view, I have found that DataOceans provides a depth of visibility and insight into daily operations that I have rarely encountered in other systems. We are able to trace every piece of information back to its source which greatly improves our ability to perform production support activities and internal audits. Cons While the access to information is a huge plus, the ability to easily navigate and interpret the data needs some work. Some of the information is technical to the point where only IT can properly interpret it. I feel as though a more business user friendly UI for certain areas of the system would be a benefit while still keeping the more in-depth technical views available to IT / Support personnel Review Source KC Karen C. Senior Vendor Manager Hospital & Health Care Used the software for: 2+ years ### "Great Partner" September 24, 2024 5.0 Overall, our company has always had a great working relationship with Data Oceans, and I would highly recommend them. Pros Data Oceans is a great Partner that we have been working with for many years. They are knowledgeable, helpful, and provide exactly what we need for our letter/fax creation and mail delivery process for our patients and providers. Anytime we've ever had an issue, the Data Oceans team is quick to jump on the phone and ensure it's worked through to resolution. Even to the point where their ELT will roll up their sleeves and get involved. No egos in the room. Cons No real cons I can think of, aside from Data Oceans provides good career pathing within their organization, which means new day to day contacts every so often. Not much of a con, but you know how you get used to people and they know your business. Can't fault them for that. Review Source BM Brandi M. Capability Owner Insurance Used the software for: 6-12 months ### "2021 April review" April 16, 2021 4.0 good working experience. Patient with requirement gathering. Offered suggestions Pros ease of integration with existing platform, opportunity to have a customer facing and internal facing software with different requirements. Cons reporting capability not robust, customization required Reason for choosing DataOceans Unknown Review Source DR David R. Director Medical Devices Used the software for: 2+ years ### "Director of Patient Pay" September 24, 2024 5.0 Working with DataOceans is like working within your own company and not a business partner. Pros I like the ability to have open communication, no matter what it is regards to, issues, ideas, changes and successes. Cons Sometimes small changes or issues appear without knowing why it happened until an investigation. Review Source RP Remy P. Operations Consultant Automotive Used the software for: 6-12 months ### "Operations Consultant" November 1, 2024 5.0 Overall, I have had a great experience with the DataOceans team. Pros I am very happy with the team at DataOceans. DataOceans understands our customer needs. The DataOceans team is prompt and responsive and is a great partner. They have a full suite of solutions and are proactive on understanding our customer needs. Cons Currently nothing at this time. I look forward to continuing to work with DataOceans. Review Source JS Jessica S. Billing Manager Insurance Used the software for: 2+ years ### "Long Time Friend" November 16, 2022 5.0 Their team and dedication to your group/organization is so profound. I have built some really great relationships with the different teams and project managers that are assigned to us. We have weekly meetings to see what we could do to improve, if we have an issue is fixed almost immediately and most of the time they know before we do and are already working on it. The communication we have is wonderful, and that is why my title is a Long Time Friend. The whole DataOceans team make it, so we have constant communication and the willingness to help. The things the software can do for us are never ending and we are so lucky to have them help us through this amazing journey we have going on. They brought us to current day, and we are working towards a goal of the future. I would not want to go on this long journey with any other software or team. Pros I LOVE how easy it is for our customers and our advocates to use to make payments, see payment history, billing information, bills, emails and transactions that are performed. Cons I would not consider it a CON by any means because it is not customer forward facing, the admin portal we use is great and provides us detail information. Navigating it at first is a little challenging however, after 2 or 3 times of navigating it and getting the training on it, it is a piece of cake. Review Source VR Verified Reviewer CEO Banking Used the software for: 2+ years ### "Enterprise CCM for Banks and Credit Unions of Any Size" April 20, 2021 5.0 DataOceans provided a broad set of capabilities and worked effectively with the systems we had in place to build better processes and drive growth. They focused on our success and desired business outcomes rather than merely delivering technology. I would work with them again. Pros DataOceans is a complete CCM solution that integrates rapidly with core systems for more personalized omni-channel communications. It seamlessly integrated with our online banking portal, improving the self-service experience and delivery preference management capabilities. Using the DataOceans platform we were able to lower print and mail costs, increase electronic adoption and improve the member experience. Oceanus enabled us to segment and message to individual members for additional cross-sell and increased product usage so that we were able to discontinue use of a marketing automation platform that had not been delivering results. Cons Nothing significant. Any issues raised during our implementation or during the course of the relationships were addressed quickly and thoroughly. Review Source VR Verified Reviewer Director of Regulatory Affairs Automotive Used the software for: 2+ years ### "Solid Company - Great Team to Work With for Customer Communications" April 5, 2021 5.0 Overall the experience has been very good. The team is knowledgeable and helpful. Their team is always providing updated information and providing ideas to streamline the business and make it more efficient. Pros Great platform to send customer communications. Customers have a secure portal to access that is simple and easy to use. Able to send a large volume of communications quickly and easily. The Client Services team and dedicated Client Services Manager is an asset. They are quick to respond and helpful in developing solutions. Constant communication and follow-up is essential and DataOceans hits the mark in these areas. DataOceans continues to evolve and provide great services. Cons The interface for the Administrator Portal could have an updated look and feel. Operationally it works just fine, but interface is basic. Reason for choosing DataOceans Not part of that decision Review Source MR Melanie R. Manager Premium Accounting Insurance Used the software for: 1-2 years ### "Admin portal & CSR portal" November 16, 2022 5.0 The overall experience with DataOceans has been awesome. The representatives are knowledgeable in the data we use and how to present it for user viewing. The response to questions and ticket requests is prompt and the attitude of the representatives we interact with is always pleasant and collaborative. Pros The admin portal is always available to access and easy to view payment activity at a daily total level and also at a policy individual historical level. We utilize this functionality daily to reconcile payment activity against our admin system as needed. The CSR portal has added value to our processes in that the manual payment requests are more user friendly and viewable at a combined level and then processed systematically in our admin system. This has reduced user error on payment collection and application. Cons More credit card functionality for the CSR portal to be able to handle card changes. Review Source VR Verified Reviewer IT Compliance Manager Hospital & Health Care Used the software for: 1-2 years ### "Makes PCI Compliance easier" March 9, 2021 5.0 Support and Service Team are very helpful and flexible. Pros Simplifies PCI and HIPAA Compliance and eCommerce. The team is responsive to changes works with our application security and compliance requests in order to keep us compliant. Cons I am not a user and cant answer this question. Review Source KO Kimberly O. Associate Director of Accounting Insurance Used the software for: 6-12 months ### "Review" March 2, 2021 4.0 I have found the overall experience to be good. This system is still very new to us and we have spent the past year getting it all setup while we were also migrating business to a new administrative platform. This was all a monumental task but I found that the Data Oceans team was very adaptive to meeting all of our needs. They did a great job. Pros I find that the detail reporting features are most impactful to my team. We use the software in many different ways such as for daily reconciliations, policy level research and processing of payments. Cons Since we are still in the new stages of using the various features, we still have some "tweaking" to do to make things more easy to use but eventually we will get there. The thing notice the most that could be better is that I find that there the filtering capabilities to go right to what you need could be improved. We spend a lot of time just looking for what we need. Review Source MG Molly G. Capability Manager Insurance Used the software for: 1-2 years ### "Personalized Attention" February 26, 2021 5.0 While I know that DataOceans has other clients on the Oceanus platform, you sure would not know it based on their level of service. We have always been treated like their #1 client. Pros We are over a year into development and we have not heard the word 'No, that can't be done'. Answers have been more like: 'Yes, we can do that...and we can add this and that too'. We are able to customize the look at feel to meet our business needs. Cons If there were difficulties, I didn't know about them. Reason for choosing DataOceans Ease of use, speed to market, level of service Review Source DH Darren H. Senior Systems Analyst Hospital & Health Care Used the software for: 2+ years ### "Darrens Review" March 5, 2021 5.0 Pros Software is easy to use an very intuitive Cons Not being able to search by Settlement ID Review Source Response from DataOceans March 22, 2021 Darren, thanks for the review! We understand that Andy, our Director of Client Services, has reached out to you to explain how to search by Settlement Id. We're happy to provide additional training on this to you or your team, if needed. JM James M. Documentation Specialist Financial Services Used the software for: 2+ years ### "Top Notch Support" March 2, 2021 4.0 Pros The operational and technical support are top notch and always available. Cons Some user interface functions can be updated but overall great user ezperience. Review Source DK Dan K. Executive Director Chemicals Used the software for: 2+ years ### "Affordable custom solution " March 8, 2021 5.0 We have been doing business with them for close to 15 years and are very pleased Pros Data Collection, custom solution Cons Nothing really Review Source RS ROBERT S. VP Marketing Ops Media Production Used the software for: I used a free trial ### "Media Use Oceanus" March 8, 2021 5.0 Pros It was a quick start up and integration with our team. It offers functionality that we needed. Cons Like any software some interfaces are sloppy but with a user review these can be solved. 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