--- title: "Relias Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Relias the right Learning Management System solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/179573/Relias/reviews/" page_type: "reviews" language: "en" --- Relias 3.8 (66) [View alternatives](https://www.capterra.com/p/179573/Relias/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Relias Ease of use 3.8 Customer Service 3.3 ## Pros and Cons in Reviews WG Woodly G admin assistantIndividual & Family Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “it aids me in doing my job properly when it comes to safety, emergencies, cleint mental health and more“ June 24, 2026 Danielle Y Assistant HR DirectorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years. “Relias is not integrated with out HRIS - Paylocity so the training documents are not stored in one central place. If we need to gather then we will need to log into Relias.“ October 28, 2025 KJ Katie J VP, Talent OperationsHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Having a built-in compliance team by state is a great benefit, but ONLY if the courses they provide are accurate.“ March 18, 2026 KJ Katie J VP, Talent OperationsHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Users have taken the same courses so many times that they no longer pay attention.“ March 18, 2026 NC Nantachai C Head ClerkHigher Education, 501 - 1,000 employeesUsed the software for: 1-2 years. “Relias provides efficient reporting to satisfy professional growth, although an early learning path configuration of teams could use an improved navigation approach.“ July 16, 2025 RW Richard W OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “Outdated software, need to click through multiple screens to get where you want to go, confusing.“ December 12, 2024 RW Renee W Direct Support ProfessionalMental Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “While working as a direct support professional in a men's group home, one of the benefits our company offered was an abundance of continued education in our ever-changing field.“ October 10, 2024 MS Matthew S Chief Clinical OfficerHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “No AI integration at this point, and difficult to integrate with other products.“ September 19, 2024 ## Showing most helpful reviews Showing 1-25 of 66 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Human Resources Coordinator Mental Health Care Used the software for: 1-2 years ### "Relias is easy to use and very functional. The courses are very informational and up-to-date." April 24, 2018 5.0 Pros Relias provides great up-to-date courses for anyone that is willing to improve their skills. The courses are very informational and practical. Cons Although I think the courses are great, employees typically only use the software when they are onboarded. After that, we are paying for a service most employees do not use again. Review Source SG Stephanie G. Certified Recovery Mentor Non-Profit Organization Management Used the software for: 1-2 years ### "Relias Traning" December 14, 2024 4.0 My over all experience with Relias has been good. I get to ear CEU credits for my recertification and also learn more about my job position. Pros What I like most about Relias is that I can learn more about my position, I can also learn about other fields that I might be interested in. Cons What I like least about Relias is, when I'm looking for certain training's to do, there not available. Review Source RW Richard W. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Do not use Relias" December 12, 2024 1.0 Poor experience, Relias will nickel and dime you for everything, account rep was not good, poor communication. I cancelled my account, however, they did not close the account when requested, instead kept it open, then sent to collections. Selfish, unethical jerks. Pros I do not have any pros to speak of about Relias, not a good company. Cons Very expensive, unethical company. They will not cancel your account when requested, they will keep you account active after requested cancellation and send you to collections. Customer service is poor, takes time for the account rep to get back with you. Outdated software, need to click through multiple screens to get where you want to go, confusing. Do not recommend, there are other companies out there, do not use Relias!! Review Source RW Renee W. Direct Support Professional Mental Health Care Used the software for: 2+ years ### "If you're not learning.. You're loitering!!" October 10, 2024 4.0 Overall I have been happy with Relias. It's does a great job doing exactly what it's intended to do. My dad use to say "if you aren't learning, you're loitering. Learn something every single day." Relias actually helped me learn a "lot of something's" countless times. So my dad would likely approve too if her were still here!! Pros While working as a direct support professional in a men's group home, one of the benefits our company offered was an abundance of continued education in our ever-changing field. Relias Learning uses a straight forward approach in teaching & doesn't flood your mind with unnecessary knowledge that is most likely instilled in us from birth. I loved being able to renew required certificates, while on the couch with my family in the evenings. The Oregon Adminstrative Rules are constantly updating & making changes to their regulations & requirements. When you work with individuals with intellectual disabilities, or anyone part of a vulnerable community .. It's crucial that we are in compliance at all times. Relias Learning is a program that allows you to work at your own pace. Your employer sets the deadlines for completing whatever courses you've been assigned. The website is simple to navigate & does all the communicating with the employee, in terms of whether or not you met the learning deadlines. Hopefully you are informed in advance about the amount of time you have to meet the requirements. A few of my coworkers over the past few years were temporarily suspended until they completed the modules, re-certified or whatever the case happened to be!! Cons Its required to watch videos on some of the modules. You aren't allowed to skip any of them without 100% completion of the video. At the end of some lesson you will answer several multiple-choice questions. If you have not paid attention to the video, then you will have no idea how to answer these questions. Some of the instructors speak ridiculously slow & don't seem to be enjoying the process. There's often no inflection in their voice which can be somewhat annoying & I have been know to lose interest faster then I should. Review Source SG Stephen G. CEO Mental Health Care Used the software for: 2+ years ### "Top Notch Training Platform!" January 9, 2025 5.0 Over extremely satisfied, it is a phenomenal resource for staff and management. Pros The database has incredible resources for all relevant behavioral health subjects, as well as regulatory requirements. Relias is easy to use, and most importantly enables agency specific content to be uploaded to the platform. Cons The cost per user, as we have grows this becomes more problematic. Review Source VR Verified Reviewer Instructional Technologist E-Learning Used the software for: 1-2 years ### "Good Product. Great Service. Just a few small issues. " August 11, 2021 5.0 Pros I like the reporting, certificates, and approved pre-built trainings that can be used as CE credits for a multiple of licensures. Our customer service rep has been fantastic when it comes to being responsive to our company needs and problems we encounter in the system. Cons Some of the pre-built trainings are very poorly built. Many of our staff find themselves "completed" with the learning portion, but unable to enter the final exam (which is required for every Relias course). Also, when exporting reports we must do a lot of formatting to get a usable .csv or excel file. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) The wide array of pre-built training. Review Source VR Verified Reviewer Human Resources Manager Used the software for: 2+ years ### "Relias is an LMS that our company has used to maintain annual trainings for professionals." July 2, 2018 4.0 compliance on licensing and accreditation. Pros Relias is an LMS that our company has used to maintain annual trainings for professionals and paraprofessionals alike. Cons reporting and customer support are lacking and I am certain the system can do more for me than what I have had to teach myself Review Source MC Matthew C. Counselor Health, Wellness and Fitness Used the software for: 2+ years ### "I guess it's better than a meeting" September 29, 2018 4.0 Pros I like it when the training modules can be skipped through quickly. Honestly, all the information is pretty intuitive already. Cons The training modules that you have to sit through because it won't let you skip are extremely painful. Review Source Sarah G. occupational therapist Hospital & Health Care Used the software for: 6-12 months ### "Perfect for continued Learning- Relias" October 27, 2019 5.0 Overall, I have had a good experience with the product. Pros This program makes it easy to remain up to date on continued learning in the health care field because of its accessibility. Cons It is slow at times, but overall I have no real gripes about using this software. It could be easier to navigate though. Review Source VR Verified Reviewer Grant Writer Non-Profit Organization Management Used the software for: 6-12 months ### "Relias Is a Great Fit for Our Organization" April 10, 2019 4.0 Relias is a vast improvement over our last training software and it allows us to meet requirements as an FQHC. Pros Relias has so many classes to choose from and is a great fit for our organization where we have healthcare providers as well as staff who do not interact with patients. We can offer classes that are more in-depth for our staff who interface with clients and still meet governmental requirements by offering less detailed to training to administrative staff. Cons Some of the training is a little corny. Relias tries to keep it useful, but on occasion the training is a little over the top and dramatic. Review Source MJ Megan J. Director of Health Services Hospital & Health Care Used the software for: 2+ years ### "Alot of promises with very little delivery." May 15, 2018 2.0 Training compliance if they don't discontinue the course credentials without letting the administrator know. Pros I like the content offered and the features they stated they had available. It is easy for the learner to use as long as there are no glitches. Support is terrible once there are glitches. Cons This software is easy to work with from a learner perspective, but then if there is a problem it is so convoluted on how to get support. It is terrible!! Learner's emails for support go to the corporate person's inbox. They have deleted their support email and now you have to fill out a 15 part form in order to submit a request. It's terrible support. It's hard to get the specific reports you want and you can't filter someone's transcript by the training plan you are looking for. I hate this product. Review Source ML Matt L. Owner Hospital & Health Care Used the software for: 2+ years ### "They lock you into a long term contract and then provide no support or issue resolution." January 18, 2023 1.0 Terrible, Had to pay for the last year and half and could not access the system. Placed support request and received no resolution. Would not let us out of our contract and forced to pay for a unusable product. Save yourself a headache and wasted money. Pros Terrible product save your money and time and go with HCP Training or care academy. Cons No support after signing a long term contract. Will not work on cell phones or tablets, this was discovered after being sold the product believing it was supported for our mobile workers. Caregivers had to come into the office to access trainings. Review Source JK Jacob K. Director of Development Fund-Raising Used the software for: 2+ years ### "Relias Review" March 6, 2021 4.0 Overall Relias is a good platform for training staff on a variety of topics and in a timely manner. Pros Relias is a very user friendly platform for staff training; allows for compliance tracking; and course completion. Training can be tailored to fit needs of staff. Cons Some courses allow staff to skip through the material and do not require that each section is listened to or read before moving forward. Review Source KR Karen R. Msnager Human Resources Used the software for: 2+ years ### "Great professional development courses" April 4, 2019 5.0 User friendly and very easy to take courses on a variety of topics related to my field. Pros I have taken over 60 courses through relias and have been very pleased with the content. The courses are easy to navigate, and take approximately the scheduled amount of time to complete or less. There is a broad range of courses available from software (ms office), and HR/management/ leadership to health related topics and direct client service. I was easily able to get professional development credit for the courses, even if they were not preapproved by my accrediting association as the course outline and instructor qualifications were readily available to submit. Cons I have no significant cons to report. When launched the course always opens in another window, and a pop up will tell you this, so be aware of your settings. Review Source AB Amber B. Regional Director Hospital & Health Care Used the software for: 1-2 years ### "User Friendly" November 7, 2018 5.0 Pros Easy to find and assign trainings. Quality of trainings are great and easy for all levels of staff. Cons Unable to assign matching certificates to sign electronically so still have to complete those separately. Review Source EH Elvarina H. Contracts Specialist Mental Health Care Used the software for: 2+ years ### "The ease and use that Relias LMS offers!" March 13, 2018 5.0 The fact that building an in-house LMS gives you the power to fully integrate your branding. Your entire online training program reflects your image on the front and back end, thereby enhancing the aesthetics and boosting credibility. Pros The benefits of building an in-house Learning Management System tailored to your organization's specificity has much to be desired. Customization, Improved Functionality, Brand Integration and Targeted Expenses. Cons There are risks of technical challenges as with any in-house system, there's always a chance that you will have to deal with tech glitches, even if you purchased the pre-built LMS. Plus, there are drawbacks to bear in mind in regards to the maintenance of an in-house LMS. Review Source LC Lirio C. Clinical Coordinator Medical Practice Used the software for: Less than 6 months ### "Great Concept" February 25, 2020 5.0 Pros I have only been using this program for just under 6 months and it has so many features it has taken a little longer for me to learn the ins and outs of the program. As a company, we use RELIAS to track our online and in person training. I am in charge of uploading everyone's certificates into RELIAS and at first it was a little confusing but after doing it so many times it is super easy to do. I like that there is the option for employees to register for a training and send an email to their manager for approval- before RELIAS, tracking who wanted to go to what training was a mess. RELIAS has helped our company so much in the little time we have used it. Cons Not that I liked it least, but there are so many options to explore, it took a little longer to get used to it and learn it. Review Source MW Matt W. Chaplain Hospital & Health Care Used the software for: Less than 6 months ### "Needs work " February 11, 2021 3.0 Relias needs some work. Many of my colleagues report that the modules do not always work as they should. Pros The courses are easy enough to navigate and are presented clearly and effectively. Courses are easy to start and save your place if you need to take a break. Cons Some of the modules apparently have to be completed from a PC. Sometimes the audio will stop working mid-course. Some courses are set up to where the user must listen to the audio for every slide before one can go to the next slide and this can get very annoying and feels unnecessarily time confusing. Review Source AM Art M. Director of Education Used the software for: ### "Continues to dazzle" July 31, 2014 4.0 We've been on Relias for approximatley 7 months now and are moving through the process of rolling it out to over 7000 staff in over 50 locations, as well as in community healthcare. This is not a smal project , but throughout the process so far I've found the support to be exemplary. Calls are returned and answered quickly and their "CHAT" help desk is a god-send. With regard to the product itself, the number of options in reporting makes it far more versatile than the previous LMS we had and the feature that allows us to create a report, save it, and have it automatically generated and emailed to the Manager who developed it is a real selling point. There are few cons that I can pinpoint except some minor user-interface issues. In all, a real success story in the making for us. Review Source PF Peggy F. CFO Hospital & Health Care Used the software for: 1-2 years ### "Awesome training!" June 18, 2019 5.0 Pros They are extremely thorough on training admins to use this software. We selected for their continuing CARF compliance. Cons I understand the fun aspect of the badges, but it seems pretty childish. Reason for choosing Relias CARF compliance Review Source SS Stephanie S. Director of Quality Used the software for: 1-2 years ### "We utilize Relias to accomplish our training needs for compliance and added value learning purposes." February 2, 2018 4.0 Pros The ability to upload your own content helps with fully tracking and accomplishing compliance needs for training. Cons If you have multiple roles assigned to you, it can take awhile to notice if you are not under the correct role to accomplish your task. Where you change your role does not visually stand out. Review Source ZH Zeke H. Manager Research Used the software for: Less than 6 months ### "Easy to use and very informative" July 19, 2019 5.0 Pros Very use full easy to use and has many different trainings to chose from for employees Cons Some employees say it is confusing to use at dirst die to different windowa Review Source Lindsie S. Director, Org Development Hospital & Health Care Used the software for: 2+ years ### "20 years of experience in the field and will avoid a contrat with Relias at all costs. " April 7, 2026 1.0 Extremely negative. When approaching our Account Manager, it was another new account manager, who indicated that it was our fault, that they were reaching out to two former \[sensitive content hidden\], over a 5 month period, when I (still employed) at the organization had negotiated the recent contract renewal with our "then" account manager and renewal specialist. Pros It's nice that the catalog has content for our ABA employees as well as the DD/ID employees. I'm not fond of the rotating door of Account Managers. Cons I'm a 20 year veteran in the L&D space and have worked with countless LMS in that time. Relias' contract renewal practices are the worst in the business. 60 day cancellation notifications seems acceptable, but if you miss it, you're locked in for the term of your contract. 3 year contract? then you're renewed for 3 years, automatically. Secondly, make sure you update your contact names officially with the account. Whether or not you're in communication with them (even as far as renewing a contract with them), because the left hand doesn't know what the right hand is doing. Unfortunately, their mismanagement of our account and their business practices, negatively impacted our users. Not an "We apologize", but a "you should have formally notified us" If you can find another software to meet your needs, I would encourage you to look elsewhere. Relias has outdated and predatory practices that are not user friendly, and always end up serving Relias, rather than the customer. Review Source KJ Katie J. VP, Talent Operations Hospital & Health Care Used the software for: 2+ years ### "It's fine, but there are other options out there." March 18, 2026 2.0 Our company has had Relias for years and after many conversations around it, we moved to Absorb LMS. That platform meets our needs a lot better. Pros Having a built-in compliance team by state is a great benefit, but ONLY if the courses they provide are accurate. Cons The reporting, inflexibility, and dated content. Users have taken the same courses so many times that they no longer pay attention. Review Source VR Verified Reviewer Assistant HR Director Non-Profit Organization Management Used the software for: 1-2 years ### "Excellent for Non-Profits" October 28, 2025 4.0 The experience has gone well so far with Relias. It suits our need for training and there are many options for learners. Pros Relias is a good learning management tool especially if you work at a non-profit with substance use services and mental health. Many of the videos are tailored toward this sort of work. Cons Relias is not integrated with out HRIS - Paylocity so the training documents are not stored in one central place. If we need to gather then we will need to log into Relias. Switched from [myHealthPointe](https://www.capterra.com/p/237221/myHealthPointe/) Did not offer all the types of training we needed. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.