# Relias Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Relias the right Learning Management System solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179573/Relias/reviews --- Relias 3.8 (65) [View alternatives](https://www.capterra.com/p/179573/Relias/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Relias Ease of use 3.8 Customer Service 3.3 ## Pros and Cons in Reviews NC Nantachai C Head ClerkHigher Education, 501 - 1,000 employeesUsed the software for: 1-2 years. “Relias provides efficient reporting to satisfy professional growth, although an early learning path configuration of teams could use an improved navigation approach.“ July 16, 2025 Danielle Y Assistant HR DirectorNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years. “Relias is not integrated with out HRIS - Paylocity so the training documents are not stored in one central place. If we need to gather then we will need to log into Relias.“ October 28, 2025 KJ Katie J VP, Talent OperationsHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Having a built-in compliance team by state is a great benefit, but ONLY if the courses they provide are accurate.“ March 18, 2026 KJ Katie J VP, Talent OperationsHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Users have taken the same courses so many times that they no longer pay attention.“ March 18, 2026 RW Renee W Direct Support ProfessionalMental Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “While working as a direct support professional in a men's group home, one of the benefits our company offered was an abundance of continued education in our ever-changing field.“ October 10, 2024 RW Richard W OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “Outdated software, need to click through multiple screens to get where you want to go, confusing.“ December 12, 2024 SO Shelly O DSP CaregiverIndividual & Family Services, 201 - 500 employeesUsed the software for: More than 2 years. “Also allows me to keep track of all my training which looks great on a resume.“ October 12, 2024 MS Matthew S Chief Clinical OfficerHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “No AI integration at this point, and difficult to integrate with other products.“ September 19, 2024 ## Showing most helpful reviews Showing 1-25 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Human Resources Coordinator Mental Health Care Used the software for: 1-2 years ### "Relias is easy to use and very functional. The courses are very informational and up-to-date." April 24, 2018 5.0 Pros Relias provides great up-to-date courses for anyone that is willing to improve their skills. The courses are very informational and practical. Cons Although I think the courses are great, employees typically only use the software when they are onboarded. After that, we are paying for a service most employees do not use again. Review Source SN Sadie N. ABA Therapist Civic & Social Organization Used the software for: 6-12 months ### "Relias Review" February 17, 2025 5.0 Overall I have had a positive and productive experience with Relias. Pros What I like most about Relias is the app features. Cons What I like least about Relias is the data collection tools. Review Source AK Abigail K. Founder/Executive Director Hospital & Health Care Used the software for: 2+ years ### "Forced into being a subscriber more than 4 years later..." February 20, 2021 2.0 I really can't describe how frustrating Relias has been. The customer service is terrible (they will regularly admit that they don't know how to fix a problem, and not follow up with a solution), the product has only a fraction of the promised capabilities, and they substitute in deceptive long-term autorenewal of contracts in for a functional product or customer service. It's so bad that while we have decided to stop attempting to use Relias even though we are still paying for it for the next 3 years, and subscribe to another company's LMS system simultaneously, as having a functional LMS product is critical and Relias's LMS system is not functional for our needs. In short, we'll be paying several thousand dollars for an unusable product through Relias over the upcoming years, and then paying less elsewhere for another LMS product that in superior in all ways. Pros The concept of having an administrator account that allowed us to assign and monitor what courses staff is what originally attracted us to the product. We also liked the concept of purchasing "Seats" that could be rotated between users if we didn't need to use the seat for one person ongoing. Cons The user experience is quite awful. The courses randomly stop in the middle and makes you restart, forcing users to watch courses multiple times to finish. Several of the courses I took were acceptable in content, and others gave advice and opinions contrary to research, which is a significant concern in the field. They say that they have CEU courses for multiple disciplines, but when we try to access courses for certain disciplines listed, there will just be one or two basic courses, such as HIPPA - which all clinicians already have and is not specific to the discipline. Most frustrating is that they slip a tiny link at the bottom of their contracts that link to a separate "terms and conditions" document, in which they lock small companies into contracts impossible to get out of for years and years. Our previous business manager, who has since passed away, started a 3 years contract with them over 4 years ago. I tried to cancel services after the end of the last contract and they say they autorenewed the contract for another 3 years, (without anyone's approval), because our deceased business manager didn't contact them prior to the end of the contract to stop the autorenewal. That's several thousand dollars worth of services over the upcoming years, what we didn't agree to and don't want, that they will continue trying to bill us for for the next 3 years. Review Source SO Shelly O. DSP Caregiver Individual & Family Services Used the software for: 2+ years ### "Relias is DSP's/caregivers training at own pace " October 12, 2024 5.0 I utilize relias at work and its fantastic it refreshes my mind on very important topics and procedures that i need to be trained on but may not utilize very often or even at all. It shows videos that are very easy to follow and detailed enough that you wont forget. It issues a certificate once you pass the training making it easy to know how long its been to schedule my recertification on that subject. Also allows me to keep track of all my training which looks great on a resume. Pros I loved that when the next courses came out i could complete them at my own pace. I loved how detailed the scenario videos were and if i got a wrong answer i was able to go back and take it over. Everything about it applied to my workdays and was helpful retraining things i may not have ti utilize on a daily basis but need to know. I loved that it showed me certificates after passing each course on it and made me feel like i accomplished something wuth havibg a certificate. Cons Some of the videos were very long and would only have 4 questions Review Source LJ Lolanda J. Community Navigator Mental Health Care Used the software for: 2+ years ### "Staying knowledgably" March 28, 2025 5.0 Relias has been good overall. I am able to pick and choose the trainings I would like to do at anytime. Pros It notifies you ahead of time of what training are due Cons It is hard to get certain trainings uploaded Some trainings re hard to find because of having to access them in a different area Review Source VR Verified Reviewer Instructional Technologist E-Learning Used the software for: 1-2 years ### "Good Product. Great Service. Just a few small issues. " August 11, 2021 5.0 Pros I like the reporting, certificates, and approved pre-built trainings that can be used as CE credits for a multiple of licensures. Our customer service rep has been fantastic when it comes to being responsive to our company needs and problems we encounter in the system. Cons Some of the pre-built trainings are very poorly built. Many of our staff find themselves "completed" with the learning portion, but unable to enter the final exam (which is required for every Relias course). Also, when exporting reports we must do a lot of formatting to get a usable .csv or excel file. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) The wide array of pre-built training. Review Source VR Verified Reviewer Human Resources Manager Used the software for: 2+ years ### "Relias is an LMS that our company has used to maintain annual trainings for professionals." July 2, 2018 4.0 compliance on licensing and accreditation. Pros Relias is an LMS that our company has used to maintain annual trainings for professionals and paraprofessionals alike. Cons reporting and customer support are lacking and I am certain the system can do more for me than what I have had to teach myself Review Source MC Matthew C. Counselor Health, Wellness and Fitness Used the software for: 2+ years ### "I guess it's better than a meeting" September 29, 2018 4.0 Pros I like it when the training modules can be skipped through quickly. Honestly, all the information is pretty intuitive already. Cons The training modules that you have to sit through because it won't let you skip are extremely painful. Review Source Sarah G. occupational therapist Hospital & Health Care Used the software for: 6-12 months ### "Perfect for continued Learning- Relias" October 27, 2019 5.0 Overall, I have had a good experience with the product. Pros This program makes it easy to remain up to date on continued learning in the health care field because of its accessibility. Cons It is slow at times, but overall I have no real gripes about using this software. It could be easier to navigate though. Review Source VR Verified Reviewer Grant Writer Non-Profit Organization Management Used the software for: 6-12 months ### "Relias Is a Great Fit for Our Organization" April 10, 2019 4.0 Relias is a vast improvement over our last training software and it allows us to meet requirements as an FQHC. Pros Relias has so many classes to choose from and is a great fit for our organization where we have healthcare providers as well as staff who do not interact with patients. We can offer classes that are more in-depth for our staff who interface with clients and still meet governmental requirements by offering less detailed to training to administrative staff. Cons Some of the training is a little corny. Relias tries to keep it useful, but on occasion the training is a little over the top and dramatic. Review Source JZ Janet Z. Finance and HR Used the software for: 2+ years ### "Began wonderfully, was great when it was Essential Learning" March 15, 2018 3.0 Pros Good content. There is a wide variety of courses available although staff with family and busy schedules rarely availed themselves of it. It was an easy transition, although we made it with the staff of Essential Learning so I can't speak to how Relais does with it. Everything else with them is more difficult but this could be going well for new companies. It would be nice if they approached things with a customer service prospective vs collection agency forcing unhappy customers to stay. Cons Staff got little out of it. Did the course work just to get credit. You can pass with little understanding of material so was a waste of money. Customer service abysmal. We asked for one year contract and was provided one. Was verbally assured contract would not automatically renew. Makes no sense they repeatedly call to renew contract then renew even if you say no. We will end up in court so I admit to some bias and should never forget in corporate America that your word means nothing it just what you can squeeze in the paperwork, but this really was a waste of money for our workforce. So many free materials available it makes no sense. Just basically paying so it looks good for licensing. Review Source MH Michelle H. Sr. Director Hospital & Health Care Used the software for: 1-2 years ### "Complaint " November 5, 2021 1.0 Pros This software was not User friendly and was being offered to our students when it was not approved the the state of NJ Cons Lack of customer and IT support False information Very glitchy software Review Source NC NATHAN C. staff accountant Hospital & Health Care Used the software for: 2+ years ### "Easy to use" February 20, 2024 5.0 Pros Very easy to use. They have so many training course preloaded. Users are able to take courses that are not assigned to them if they wish. Cons Occasionally the connection is slow during times of high usage and users are unable to login. Review Source RS Rachel S. Learning & Development Coordinator Non-Profit Organization Management Used the software for: 6-12 months ### "Functional for our needs" March 11, 2020 4.0 Overall this software has been very useful. I came on board after Relias had already been implemented for ~2 years and without an LMS administrator, many features had been overlooked completely. Now we are using much more of the capabilities of the system. Pros Customer support is quick to respond and resolve issues. Administration is simple, I can log in as users quickly and troubleshoot. Cons I would like to be able to customize reports more, or build my own. Review Source JH Jammie H. Lpn Medical Practice Used the software for: 1-2 years ### "Easy system to use for required training " September 23, 2020 5.0 As a Healthcare provider we use this system to keep all employees up to date on the mandatory training. Pros I like that when you log in you are able to see the training courses that are currently due and future courses with the dates they are available and when they are due. Cons Uploading documents can need some help. Its a little difficult to upload a document and just have it sent to the supervisor for verification. Review Source JG Julie G. Psychologist Mental Health Care Used the software for: Less than 6 months ### "Relias Academy does not work with smart phones or tablets" September 30, 2019 1.0 Customer service was anything but. The reps and managers say there is NOTHING that can be done to compensate for time lost, that they have known about this problem for...ever, apparently. It's why they instituted an app for Relias Learning - which is separate from Relias Academy. For some reason they have not expanded their app's use - maybe because it has 2 stars. Utterly, completely ridiculous that they have done nothing to fix this, they do not warn customers when using a phone or tablet, and then say there is literally NOTHING they can do. Pros Variety of topics for needed CEUs. Had option to register for several courses at once. Cons It turns out that customers cannot reliably use phones and tablets to take Relias Academy courses. They hide this under system requirements and then blame the customer when the program fails to record their progress. Why on earth would anyone in this day and age think they couldn't use a phone and tablet to take online courses? This beggars belief. Review Source WT William T. Staff Accountant Used the software for: 1-2 years ### "Allows users the ability to keep their employees up to date on critical training." June 29, 2018 5.0 Pros The software offers interactive videos that demonstrate trainings, safety, and ethics related topics. As an employer, videos can be scheduled for your employees, and email reminders will be sent out when they are due. Employees also have the ability to participate in trainings that are extracurricular in nature. ie If an employee wants to brush up on excel skills, Relias offers video tutorials on that subject. The videos are high quality, and most are interactive. Cons The videos can be a bit dull and monotone in nature. This is the nature of the beast as the topics are usually dull anyway. Though, they are necessary. Review Source AU Anita U. Youth Care Specialist Individual & Family Services Used the software for: 1-2 years ### "Ease of Fulling Dreaded Training Requirements" December 19, 2019 5.0 Using Relias allows me to access my reccurring, training courses - that are required to maintain my employment - online. The ability to access these training courses online, and therefore remotely, lets me do them in comfort and at my own pace. Pros I really like how clearly everything is laid out. That makes it easy to jump from one area to another when trying to schedule my live trainings. Cons Although I have no complaints about this software, it would be nice to be able to maneuver back a page without an automatic refresh. Review Source JH JULIE H. Behavior Support Manager Non-Profit Organization Management Used the software for: 1-2 years ### "relias" November 21, 2018 5.0 Pros easy to assign courses, complete courses, earn ceu's, and track employee's completion. Cons sometimes there are bugs that will take you through the whole course and when you think you are going to the exam it kicks you back to the beginning of the course you just completed. Review Source KT Kenneth T. Therapist Mental Health Care Used the software for: 1-2 years ### "Not Perfect, But Does The Job" April 23, 2019 3.0 Pros The software is able to provide instantaneous printouts of continuing education certificates. Cons It is difficult to search for topics and the software can be buggy. Review Source JN Josh N. Used the software for: ### "Best learning platform I've ever used. " December 6, 2016 5.0 I have taken several ABA courses through Relias. The modules are simple to use, navigation is a breeze, videos are high quality, and the quizzes work well. Review Source Lindsie S. Director, Org Development Hospital & Health Care Used the software for: 2+ years ### "20 years of experience in the field and will avoid a contrat with Relias at all costs. " April 7, 2026 1.0 Extremely negative. When approaching our Account Manager, it was another new account manager, who indicated that it was our fault, that they were reaching out to two former \[sensitive content hidden\], over a 5 month period, when I (still employed) at the organization had negotiated the recent contract renewal with our "then" account manager and renewal specialist. Pros It's nice that the catalog has content for our ABA employees as well as the DD/ID employees. I'm not fond of the rotating door of Account Managers. Cons I'm a 20 year veteran in the L&D space and have worked with countless LMS in that time. Relias' contract renewal practices are the worst in the business. 60 day cancellation notifications seems acceptable, but if you miss it, you're locked in for the term of your contract. 3 year contract? then you're renewed for 3 years, automatically. Secondly, make sure you update your contact names officially with the account. Whether or not you're in communication with them (even as far as renewing a contract with them), because the left hand doesn't know what the right hand is doing. Unfortunately, their mismanagement of our account and their business practices, negatively impacted our users. Not an "We apologize", but a "you should have formally notified us" If you can find another software to meet your needs, I would encourage you to look elsewhere. Relias has outdated and predatory practices that are not user friendly, and always end up serving Relias, rather than the customer. Review Source VR Verified Reviewer Assistant HR Director Non-Profit Organization Management Used the software for: 1-2 years ### "Excellent for Non-Profits" October 28, 2025 4.0 The experience has gone well so far with Relias. It suits our need for training and there are many options for learners. Pros Relias is a good learning management tool especially if you work at a non-profit with substance use services and mental health. Many of the videos are tailored toward this sort of work. Cons Relias is not integrated with out HRIS - Paylocity so the training documents are not stored in one central place. If we need to gather then we will need to log into Relias. Switched from [myHealthPointe](https://www.capterra.com/p/237221/myHealthPointe/) Did not offer all the types of training we needed. Review Source KJ Katie J. VP, Talent Operations Hospital & Health Care Used the software for: 2+ years ### "It's fine, but there are other options out there." March 18, 2026 2.0 Our company has had Relias for years and after many conversations around it, we moved to Absorb LMS. That platform meets our needs a lot better. Pros Having a built-in compliance team by state is a great benefit, but ONLY if the courses they provide are accurate. Cons The reporting, inflexibility, and dated content. Users have taken the same courses so many times that they no longer pay attention. Review Source NC Nantachai C. Head Clerk Higher Education Used the software for: 1-2 years ### "Aids in our ongoing professional development efforts" July 16, 2025 5.0 Relias provides efficient reporting to satisfy professional growth, although an early learning path configuration of teams could use an improved navigation approach. Pros Relias enables me to create regular high quality education amongst our teams. Our capacity to create individual and departmental reports has proved invaluable in terms of showing our commitment towards quality care. Cons I was literally wandering in and out of various screens to configure individualised learning paths to various groups of staff. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.