# Attentive Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Attentive Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more. Source: https://www.capterra.com/p/179576/Attentive --- # Attentive Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Attentive ## What is Attentive? Send messages your customers want to read (and act on). Attentive’s AI-powered SMS & email platform helps retail enterprises to e-commerce entrepreneurs engage customers and drive billions in revenue. We'll help you target the right audience and measure your most important metrics to optimize your marketing program. And with over 100 flexible integrations, you can seamlessly connect to the rest of your marketing stack. Learn more about our free 30-day trial. ## What is Attentive used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Mobile Marketing](https://www.capterra.com/mobile-marketing-software/) Top alternative Featured Overall rating Based on 108 user reviews Reviews sentiment Positive 98% Neutral 1% Negative 1% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Attentive?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://attentivemobile.com/&name=Attentive) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Attentive 4.8 (108) VS. [4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting Price Contact vendor Starting Price $25 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (108) Ease Of Use 4.5 (271) Value For Money 4.4 (100) Value For Money 4.2 (251) Customer Service 4.8 (108) Customer Service 4.3 (238) ## Attentive alternatives [4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.9 (647)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (679)](https://www.capterra.com/p/158103/Clearstream/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (268)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/179576/Attentive/alternatives/) ## FAQs about Attentive Overview ### What problems does Attentive solve? Attentive solves low customer engagement, weak list growth, and manual SMS execution by helping marketers launch compliant campaigns, automated journeys, and sign-up forms quickly. Ecommerce teams, retention marketers, and agencies use it to improve deliverability, segment audiences, recover carts, track performance, and coordinate SMS with email and customer support tools. Answer based on 82 reviews Overview ### Which roles and teams benefit most from Attentive? Attentive is most used by marketing teams, ecommerce leaders, and business owners who need to grow revenue through SMS and digital campaigns. Marketing managers and specialists use it for audience segmentation, automation, and promotions, while executives and operations leaders rely on it to improve customer engagement, conversions, and retention. Answer based on 108 reviews Overview ### What company size and industries is Attentive built for? Attentive is built mainly for small businesses in retail and e-commerce, with 82% of reviewers from small companies and Apparel & Fashion leading at 22%. It also serves Retail at 21% and Consumer Goods at 20%, aligning with its stated focus on retail and e-commerce, food and beverage, and media and entertainment. Answer based on 108 reviews Features and Usability ### What are the key features of Attentive? Attentive includes core SMS marketing features like mass texting, scheduled messaging, and automated responses, plus sign-up forms for SMS and email capture. Reviewers also focus on segmentation, A/B testing, campaign analytics dashboards, and third-party integrations such as email service providers and customer service platforms for broader customer messaging workflows. Answer based on 54 reviews Integrations ### Which third-party tools and platforms does Attentive integrate with? Attentive integrates with Klaviyo, Gorgias, and WooCommerce, with reviewer mentions also referencing Shopify and Magento workflows. Its catalog shows more than 50 integrations overall, including Adobe Commerce, BigCommerce, AfterShip, ActiveCampaign, and AWeber, covering ecommerce, customer support, and email marketing use cases. Answer based on 18 reviews Getting Started and Support ### What training and onboarding options does Attentive offer? Attentive provides live online sessions, webinars, documentation, and videos for team training. Live online sessions and webinars support guided instruction, while documentation and videos give teams self-paced reference material for setup and feature review. Answer based on 4 reviews Getting Started and Support ### What customer support options does Attentive offer, and how do users rate the experience? Attentive offers email/help desk, FAQ/forum, a knowledge base, and phone support. Users generally describe support as fast, accessible, and hands-on, with helpful account managers and proactive guidance during onboarding and ongoing use. Some report technical issues or gaps in customer service tools, but support responses are usually timely. Answer based on 53 reviews Features and Usability ### How good is Attentive for campaign reporting? Attentive gives marketing teams a clear view of campaign performance, but reporting depth still feels limited for many users. The dashboard helps with high-level analytics, auditing, and board-ready updates, while some brands and agencies want more granular filters, combined cost-and-revenue reporting, in-platform exports, and less manual spreadsheet work. Answer based on 30 reviews Features and Usability ### Is Attentive easy to use for SMS marketing? Attentive makes SMS marketing easy to learn and run, especially for beginners, small teams, and agency users. The interface feels intuitive for building campaigns, journeys, segments, and pop-ups, and setup is often straightforward. Some users still find certain areas clunky, and non-Shopify integrations can require extra steps or outside help. Answer based on 20 reviews ## Who uses Attentive? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 108 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 108 reviews Marketing 38% Marketing 38% Entrepreneurs/ Owners 38% Program & Project Management 13% Sales & Business Development 13% Top industries Based on 108 reviews Consumer Goods 28% Retail 28% Apparel & Fashion 26% Marketing and Advertising 13% Other 5% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mass Texting 4.8 (41) 63.41% of 41 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Scheduled Messaging 4.8 (40) 62.50% of 40 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Message Personalization 4.5 (29) 51.72% of 29 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields Reporting/Analytics 4.0 (22) 59.09% of 22 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 2-Way Messaging 4.0 (20) 20.00% of 20 reviewers that rated this feature as important or highly important Send and receive text messages to communicate with clients or prospects in real-time Automated Responses 4.0 (20) 30.00% of 20 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Attentive 46 features Send and receive text messages to communicate with clients or prospects in real-time Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Automatic reply functionality for incoming messages Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Group campaigns by project, client, or campaign for better management. Communicate using direct chat or messages within the system Manage, organize, and store contact information Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads A collection of customer information such as contact details, demographics, previous interactions, etc. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Import and export data to and from software applications Create and send email blasts/campaigns Tracks metrics that provide insight into how a user interacts with any interface or product Group messaging lets multiple people carry on a group conversation Store information about leads or contacts and track, manage and nurture them throughout the sales process Automate workflows and trigger campaigns based on customer actions Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Access software remotely via mobile devices Notifications via mobile devices Electronic coupons delivered to a mobile device that can be exchanged for a discount Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Send personal messages to clients or attendees Trigger clickable pop-up messages Send and receive messages in real-time via an online communication channel Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) Send individual or bulk text messages at predetermined times Group leads or contacts based on their specific characteristics Short phone numbers that used to opt-in to SMS campaigns Send promotional campaigns or transactional messages via text messages Send messages via SMS Messaging system designed for contests and sweepstakes Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.5 (108) 4.5 Based on 108 reviews ## Pricing Value for money 4.4 (100) ### Starting price Free trial available [View all Pricing Plans](https://www.capterra.com/p/179576/Attentive/pricing/) Value for money 4.4 (100) 4.4 Based on 100 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ Omnisend](https://www.capterra.com/p/153508/Omnisend/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (108) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (108) 4.8 Based on 108 reviews ## User reviews Overall rating 4.8 Based on 108 reviews Filter by rating 5(89) 4(17) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent SC Stephen C. Co-Owner Consumer Goods ### "A great platform for SMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 16, 2026 Happy with all the features they offer, the price point is competitive, and the support is top-notch. Pros It was really easy to learn, and the layout was very intuitive. Support was amazing, and if we ever had a question or a glitch, we could get it handled almost immediately through live chat. We also never had issues with segmentation and delivery. And when building campaigns, you have an AI block that helps you come up with more creative language. Cons We used it as a standalone sms program, so integrating with our email platform and trying to navigate who does what where added some time and difficulty. Alternatives considered [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reasons for choosing Attentive They had a better price and more features than Klaviyo at the time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HN Heather N. Senior Manager Retail ### "Attentive is truly the best. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2025 Overall, a great partner for our brand. I’ve been working with them for over 6 years and they are consistently wonderful. Pros They are constantly innovating and always bring the latest technology to the table. They offer great service and always offer opportunities to participate in beta tests. Cons Some of their tools require additional costs that are unfortunately not within our budget. We had to forgo using as a result. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BL Bill L. Principal Owner Staffing and Recruiting ### "It's doing ok, can see improvement needed" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 19, 2025 Its ok not too bad but as a startup, I wish there was more integration. Pros I like the fact it can help us automate things in marketing and help us grow by controlling SMS and email going out. It has AI as well which is life changer. Cons its growing fast and got a lot of product to choose from so makes it more complicated Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Alec B. Sales Manager Marketing and Advertising ### "Attentive is the best in the market" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 8, 2024 Great overall experience. Got the job done and gave us the tools we needed to be able to make successful business decisions when running marketing campaigns. Pros Easy to use and gave our team all of the data to be able to send SMS marketing messages and successfully segment to the right audience and track KPIs that were important to us. Cons No real downside to Attentive other than it being more expensive compared to some of their competitors. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SF Sarah F. Owner Apparel & Fashion ### "Attentive text messaging service helped my business to an extent " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 September 11, 2024 Overall they were helpful but i had so many technical issues that i ended up not being able to properly use the service to it's fullest potential Pros I enjoyed the automated cart reminders and text alerts and text blasts Cons I didnt like the pricing, and their landing page to sign up for texts was awful It wouldnt finalize the sign up for text alerts if the customer clicked the landing page from facebook Switched from [Sentext2win](https://www.capterra.com/p/228044/Sentext2win/) They offered a free trial and lowered pricing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Justin P. Director of Ecommerce Apparel & Fashion ### "Value with unique features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 May 17, 2024 Pros Attentive is a great product with a solid offering. We love the audio message functionality Cons Wish it integrated with more platforms. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RD Rachel D. Owner Retail ### "Attentive is an integral part of our marketing strategy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 14, 2024 Excellent! It is great for a small business like ours and the scheduling and analytics are extremely helpful. The app itself doesn't require consistent attention outside of that as long as you have your flows set up correctly. Pros I love the ease of use, the extremely quick and efficient customer service, and how often they launch new products. Cons Integration of some of their new features was not possible without hiring a developer on our end. Since we don't have a developer in-house this was an additional cost to us that we didn't forsee. I was not impressed with the email platform in comparison to Klaviyo which we've used for 10+ years. Switched from [Emotive](https://www.capterra.com/p/202425/Emotive/) They were far behind the technology of Attentive at the time. Alternatives considered [Postscript](https://www.capterra.com/p/199013/Postscript/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ZP Zenia P. Marketing Retail ### "You won't regret it" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 14, 2023 Very positive. The sales person was a little... persistent for my personal tastes, but very friendly and professional - and you know what? It worked for her so I can't even judge. They've done great things for our email sign ups, and while SMS has been slower to grow, we see good returns and that growth is continuous. Pros The Attentive team are... well... Attentive! They stayed lock-step with me every step of onboarding, and have been extremely quick and helpful if I run into questions. The platform works well and we've seen good returns. I was especially pleased that they haven't charged us their minimum charge, only for what messages we've sent. (But don't tell them that... ;) ) OH! I forgot the best part! The sign up units work like a hot damn. We saw massive amounts of sign ups in comparison to our old system. Very happy. Cons Once or twice I've run into issues with not being able to delete campaigns. I also dislike the way they set up the dropdown for choosing a send time... very small complaints! Alternatives considered [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) [Emotive](https://www.capterra.com/p/202425/Emotive/) Reasons for choosing Attentive The sales presentation and their patented sign up process. They did the best job of convincing me that not only would I have results, but the support to get them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MO Mihaela O. Senior affiliate program manager Marketing and Advertising ### "Great way to reach and engage prospective audiences" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 27, 2023 Excellent support, easy setup, great features Pros I love the possibility of reaching prospective buyers and re-engaging existing customers where they spend most of their time - on their phone. Cons I wish they offered a performance-based alternative, where users pay per click or sale. Alternatives considered [SMSEdge](https://www.capterra.com/p/176186/SMSEdge/) Reasons for choosing Attentive Better offer and some client awareness Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GW George W. Marketing Director Marketing and Advertising ### "SMS Marketing Tool" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 1, 2022 Pros It was pretty straightforward to design messages and send them out. Cons I felt the tool took tool long to create new campaigns. P Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/179576/Attentive/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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