--- title: "Airy Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Airy Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/179622/Airy-Messenger/" page_type: "product" language: "en" --- # Airy Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Airy ## What is Airy? Using messaging, Airy enables businesses to have meaningful conversations that form long-lasting relationships with their customers by carefully balancing technology and human interaction. Businesses rely on Airy for new customer acquisition, personalized content engagement, and customer. Airy helps solve complicated business problems by deploying their suite of robust automations and exceptional multi-platform applications. ## What is Airy used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Airy?[Manage this product listing](https://www.g2.com/products/airy-messenger/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Airy 4.0 (2) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.5 (3,420) Value For Money 5.0 (1) Value For Money 4.4 (2,806) Customer Service 5.0 (1) Customer Service 4.5 (2,990) ## Airy alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/179622/Airy-Messenger/alternatives/) ## FAQs about Airy Overview ### What company size and specific industries is Airy built for? Airy is designed for businesses of any size that want to add customer messaging to their communication tools. The vendor description does not name specific industries, so it appears suited to general business use across sectors that need direct customer communication. Features and Usability ### What are the key features of Airy? Airy offers proactive chat, real-time consumer-facing chat, and autoresponders for live customer conversations. Core messaging features include canned responses, transfers/routing, and transcripts/chat history. It also provides file sharing, mobile access, reporting/analytics, customizable branding, and third-party integrations for extending chat workflows. Getting Started and Support ### What training and onboarding options does Airy offer? Airy provides documentation to help teams get started. This format offers written reference material for reviewing setup steps, learning core features, and checking product details as needed during implementation and ongoing use. Getting Started and Support ### What customer support options does Airy offer? Airy provides chat support for customers needing help with the product. No reviewer feedback about support experience is available here, so the support channel can only be described as chat. ## Features AI summary Based on 6,967 Customer Communications Management reviews Capterra reviewers highlight these as the live chat features buyers care about most: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Airy focuses on other capabilities that reviewers also rate as important, including **Real-time Consumer-facing Chat** (**43%**), **Mobile Access** (**44%**), and **Transcripts/Chat History** (**36%**). Together, these features help businesses respond to customers in the moment, stay connected while away from a desk, and keep records of past conversations, allowing teams to manage support interactions more efficiently and maintain better context across customer discussions. Autoresponders Create and automatically send premade copy in response to customer messages Canned Responses Shortcuts for inputting frequently used messages Customizable Branding Add customized logos and colors to align with company branding File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more Mobile Access Access software remotely via mobile devices Proactive Chat Copy on the page or chat window encouraging the user to engage with the chat option Airy 12 features Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Add customized logos and colors to align with company branding Public or private sharing of digital files such as documents, audio/video, images, and more Access software remotely via mobile devices Copy on the page or chat window encouraging the user to engage with the chat option Engage in direct, instant messaging with consumers Receive data and information in real time View and track pertinent metrics to find patterns and gain insights from data Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. Features 3.0 (2) 3.0 Based on 2 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial available Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 2 reviews Filter by rating 5(1) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent AA Arman A. Operator Gambling & Casinos ### "Airy" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 July 22, 2019 Pros It’s simple, there is no unnecessary options at all, just your account, your organization, empty templates, and a light/dark two themes, that’s literally all. Cons But it’s useless in my opinion, as the only function it has is to connect facebook pages to this messenger, which is quite odd. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Angelica S. helpdesk Computer & Network Security ### "airy messenger" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2019 Pros it will help us to message and communicate to customers and will help us to grow business Cons nothing to be least like with airy messenger because it is very useful Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 17, 2019 Thank you for the kind words, Angelica. Please let us know if you'd like to try out any of our custom automations to help with your customer support. We have some great tools that could really benefit your team and are happy to let you try them out for free to see for yourself. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.