--- title: "Airy Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Airy Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/179622/Airy-Messenger/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Airy Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Airy ## What is Airy? Using messaging, Airy enables businesses to have meaningful conversations that form long-lasting relationships with their customers by carefully balancing technology and human interaction. Businesses rely on Airy for new customer acquisition, personalized content engagement, and customer. Airy helps solve complicated business problems by deploying their suite of robust automations and exceptional multi-platform applications. ## What is Airy used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Airy?[Manage this product listing](https://www.g2.com/products/airy-messenger/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Airy 4.0 (2) VS. [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.6 (22,799) Value For Money 5.0 (1) Value For Money 4.6 (15,350) Customer Service 5.0 (1) Customer Service 4.7 (13,607) ## Airy alternatives [4.4 (708)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (709)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (193)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/179622/Airy-Messenger/alternatives/) ## FAQs about Airy Overview ### What company size and specific industries is Airy built for? Airy is designed for businesses of any size that want to add customer messaging to their communication tools. The vendor description does not name specific industries, so the product appears to suit general business use across sectors that need direct customer communication. Features and Usability ### What are the key features of Airy? Airy offers real-time consumer-facing chat and proactive chat for direct customer communication, plus autoresponders and canned responses for message handling. Core support features include transfers/routing, transcripts and chat history, file sharing, mobile access, reporting/analytics, customizable branding, and third-party integrations. Getting Started and Support ### What training and onboarding options does Airy offer? Airy provides documentation for teams that need written reference material during setup and early use. This format supports self-paced review of product information, feature details, and process steps as users learn the system. Getting Started and Support ### What customer support options does Airy offer? Airy provides chat support for users who need help with the product. No reviewer feedback about support experience is available in the catalog data, so the support channel can only be confirmed as chat. ## Features AI summary Based on 6,967 Live Chat reviews Capterra reviewers highlight these as the live chat features buyers care about most: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Airy focuses on other capabilities that reviewers also rate as important, including **Real-time Consumer-facing Chat** (**43%**), **Mobile Access** (**44%**), and **Transcripts/Chat History** (**36%**). Together, these features help businesses respond to customers in the moment, stay connected while away from a desk, and keep records of past conversations, allowing teams to manage support interactions more efficiently and maintain better context across customer discussions. Autoresponders Create and automatically send premade copy in response to customer messages Canned Responses Shortcuts for inputting frequently used messages Customizable Branding Add customized logos and colors to align with company branding File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more Mobile Access Access software remotely via mobile devices Proactive Chat Copy on the page or chat window encouraging the user to engage with the chat option Airy 12 features Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Add customized logos and colors to align with company branding Public or private sharing of digital files such as documents, audio/video, images, and more Access software remotely via mobile devices Copy on the page or chat window encouraging the user to engage with the chat option Engage in direct, instant messaging with consumers Receive data and information in real time View and track pertinent metrics to find patterns and gain insights from data Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. Features 3.0 (2) 3.0 Based on 2 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial available Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 2 reviews Filter by rating Counts reflect reviews available in this feed. 5(1) 4(0) 3(1) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer helpdesk Used the software for: Less than 1 year ### "airy messenger" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2019 Pros it will help us to message and communicate to customers and will help us to grow business Cons nothing to be least like with airy messenger because it is very useful Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Arman A. Operator Used the software for: Less than 1 year ### "Airy" 3.0 July 23, 2019 Pros It’s simple, there is no unnecessary options at all, just your account, your organization, empty templates, and a light/dark two themes, that’s literally all. Cons But it’s useless in my opinion, as the only function it has is to connect facebook pages to this messenger, which is quite odd. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.