--- title: "Amazon SES Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Amazon SES the right Transactional Email solution for you? Explore 123 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/179662/Amazon-SES/reviews/" page_type: "reviews" language: "en" publication_date: "2026-08-27" --- Amazon SES 4.7 (123) [View alternatives](https://www.capterra.com/p/179662/Amazon-SES/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 27th, 2026 # Reviews of Amazon SES Ease of use 4.1 Customer Service 4.0 ## Pros and Cons in Reviews Iddy H Solution ArchitectInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “Amazon SES is an excellent choice for businesses that need reliable, scalable, and affordable email sending, but it’s best suited for developers or teams comfortable with AWS configurations. If you need a plug-and-play solution with built-in templates and advanced tracking, third-party tools might be better.“ February 25, 2025 EL Elle L Account ManagerComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “Easy to get your emails sent to spam by recipients, also had an issue with email bounce backs - if your bounce back/ spam rate gets too high AWS will stop you from being able to sent emails.“ May 23, 2025 Iddy H Solution ArchitectInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “I do like it's ability to integrate well with other AWS services like Lambda, SNS, and CloudWatch, making automation and monitoring easy.“ February 25, 2025 KS Kayla S DirectorChild Day Care Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Amazon SES is not beginner-friendly.“ June 27, 2025 CF Clarissa F TrainerConsumer Services, 10,001+ employeesUsed the software for: 6-12 months. “This application really help me with my emails, when I have the need to monitor or check my email on a daily basis, this platform helps me. Because of this even I can reach out to Amazon whenever I want because they it gives answers and access to answers too.“ April 5, 2024 IP Isak P DeveloperComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “SES does not have a built-in template system, so you will need to design and code your own email templates.“ December 30, 2022 MH Mark H Operations ManagerEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “Amazon SES has been solid for our company with various transactions in recent years that we have completed via email.“ June 22, 2025 MM Matt M Development ManagerE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “Doesn't have as many features as some competitors; AWS permission policies can be a little cumbersome to work with“ October 31, 2022 ## Showing most helpful reviews Showing 1-25 of 123 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Iddy H. Solution Architect Information Technology and Services Used the software for: 1-2 years ### "A Scalable and Cost-Effective Email Solution" February 25, 2025 5.0 Amazon SES is an excellent choice for businesses that need reliable, scalable, and affordable email sending, but it’s best suited for developers or teams comfortable with AWS configurations. If you need a plug-and-play solution with built-in templates and advanced tracking, third-party tools might be better. Pros I do like it's ability to integrate well with other AWS services like Lambda, SNS, and CloudWatch, making automation and monitoring easy. Cons While SES provides some email metrics, more advanced analytics (like click tracking) require integration with external services like Amazon Pinpoint or third-party tools. Review Source JM Jazzmen M. CEO Arts and Crafts Used the software for: Less than 6 months ### "Amazing Mail delivery" May 14, 2025 5.0 Pros I love that I can receive all my Amazon information inside my Amazon mail I don’t have to worry about mixing up my important information with my Amazon perks and notification Cons That I haven’t been able to access my account in decades Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Needed to be up to date with the era of today which includes having a gmail Review Source MH Mark H. Operations Manager Education Management Used the software for: 1-2 years ### "Upstart tutoring company's Amazon SES experience" June 22, 2025 3.0 Amazon SES has been solid for our company with various transactions in recent years that we have completed via email. It is useful sending out multiple emails to clients. Pros Our company has gotten good feedback from our clients from our company's use of Amazon SES for sending transactional emails for our clients. It also blends well with the other Amazon services we use. Cons It takes a significant amount of time to set up some of the features for Amazon SES. There are more time-efficient email sending services than Amazon SES. Review Source VR Verified Reviewer Web Designer Information Technology and Services Used the software for: 6-12 months ### "Affordable and Scalable Email Service with Easy AWS Integration" February 27, 2025 5.0 It is amazing and integration-friendly software and it's work with other AWS service Pros This software provider low pricing for bulk email and handel a small to large email volumes. Cons I need approval for production use in this. Switched from [SMTP2GO](https://www.capterra.com/p/166646/SMTP2GO/) This software provider low pricing for bulk email with handel a small to large email volumes and including it support a SPF controls. Review Source VR Verified Reviewer Lead Engineer Information Technology and Services Used the software for: 6-12 months ### "Overall Good Experience" February 13, 2025 5.0 Pros Sending email without getting spam is best thing about this. Cons Little bit setup becomes hard for this and price is little high. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) As sendgrid website showing error every time doing configuration and login. Review Source Samuel C. Engineer Telecommunications Used the software for: 1-2 years ### "Amazon SES satisfies your email needs based Amazon's economy of scale" April 2, 2022 5.0 We are solving the need of simple, reliable bulk email that scales and delivers with confidence. Pros Amazon SES is a relatively simple integration despite the need of better documentation, has an very developer-minded logic and allows you to share data to other Amazon AWS services for analytics, monitoring and others. It is the way to go when you want to have bulk email at a fraction of the costs incurred with other competitors. It is extremely reliable and has the Amazon infrastructure to support it. The web console is simple yet provides you with the essentials to monitor the account's health and performance. Cons Having migrated from Mailgun, I really felt the lack of proper development documentation when you are integrating for the first time. The current documentation is not well organized and lacks the developer friendlyness that you can find with competing products. However, this may have to do with a more general, bulk approach that Amazon focuses on. There are different versions of their APIs in the process of being migrated with the newer version being somewhat limited in features compared to the older one. My recommendation is that you get prepared to read a lot and test as you start to implement. I don't think you will be provided with bleeding edge email developments early but the basics will always be covered with Amazon SES. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Amazon SES Pricing, base features and reliability. Switched from [Mailgun](https://www.capterra.com/p/159630/Mailgun/) We were looking for way cheaper but reliable email services. Review Source Pedro L. CEO Information Technology and Services Used the software for: 2+ years ### "Great relation price vs quality" January 15, 2024 5.0 Overall the experience has been just great. The service simply works, although it's a little complex the first time to setup but once we get used to it (as with anything else in life), it's a little bit of work that is worth it for the price we pay for. Pros Price per 1k emails is incredible. As of this writing, we are talking about $0.10 per 1k emails sent, which is really now. Cons Their support is getting worse. Very recently I had to wait a month until an account from one of our customers was finally approved and then a couple of months later, we had another customer that was rejected for no reason whatsoever and we had to escalate to have it into production. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Their service started to decai and more than once we had blacklisted IPs associated to our account, which was a good account with clean emails. Review Source Alejandro M. Digital Marketing Manager Hospital & Health Care Used the software for: 1-2 years ### "The cheapest but the hardest to configure" November 6, 2019 5.0 I have some knowledge and I read a lot to be able to configure it as I wanted, which sometimes it was frustrating, but I finally made it as I wanted and need it, that plus the price, the results... Awesome! Pros What I love the most is "The pricing", it is extremely cheap compared with other massive mailing systems like mail chimp or others. Cons The ease of configuration... You need a little bit of knowledge to configure, and even more knowledge if you want more specific features. Alternatives considered [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/) Reason for choosing Amazon SES Price and configuration. Review Source Rahel W. Owner Marketing and Advertising Used the software for: 6-12 months ### "I only pay for what I use, how much better can it get!" July 30, 2019 5.0 I use it in tangent with another program that allows me to send thousands of emails through my Gmail account. It makes it easy, simple, effective and an overall no-brainer to get those emails out daily. I don't have to worry about delivery or bounce either, which is something I can't say for plenty other similar services. Pros One of the biggest things about this program that I absolutely love is the fact that you are only charged for what you used. That alone makes Amazon SES great in my book because I know that I am only paying for the features that I have used over the period of time. It's also very flexible in connecting to various other software/programs etc. Cons It can be a bit tricky to figure out how to use the backend for those who are not tech-savvy. As a result, I think that might be something that they can try to improve a little bit. But other than that I'd say it's pretty impressive. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Amazon SES I chose Amazon SES because after testing it against the other software, Amazon SES was the most reliable when it came to bounce rate, etc. Review Source EL Elle L. Account Manager Computer Software Used the software for: 6-12 months ### "Cheap and Easy but needs Monitoring on a Regular Basis" May 23, 2025 4.0 Dirt cheap and works, but it does need regular maintenance and monitoring, not feeling like I can completely let it be automated. Pros Really the frontrunner for email service, it’s effective and affordable, there are some issues with it as far as user error, and if you are not great with technology or computer systems, you can have some work stop issues that you may not be able to diagnose. Cons Easy to get your emails sent to spam by recipients, also had an issue with email bounce backs - if your bounce back/ spam rate gets too high AWS will stop you from being able to sent emails. I wish there was a default feature to correct this. Review Source KS Kayla S. Director Child Day Care Services Used the software for: Less than 6 months ### "Learning curve " June 27, 2025 5.0 The most difficult part for me was the set up it was confusing while in that process. After we got though that it seems to be much smoother and going great now Pros I love that the cost is low it’s a cost per email not a monthly fee. It can also handle small to massive volumes of emails without any performance issues. Cons Amazon SES is not beginner-friendly. You need to set up things like domain verification, DKIM, SPF records, and IAM permissions. Review Source VR Verified Reviewer web developer Program Development Used the software for: 2+ years ### "A Cost-Effective Solution for High-Volume Email Sending" March 9, 2023 4.0 One of the primary advantages of Amazon SES is its low cost, making it an attractive option for businesses and individuals who need to send large volumes of emails without breaking the bank. The service offers flexible pricing plans based on the number of emails sent, allowing users to scale up or down as needed. Pros Amazon SES uses various technologies and protocols to help ensure that emails are delivered to recipients' inboxes and not marked as spam. This can be particularly important for businesses that rely on email marketing campaigns to reach customers. Cons the complexity of setting up and configuring Amazon SES, particularly for those who are not experienced with AWS. This could result in a steep learning curve for users who are not familiar with AWS and its various services. Overall it is a good service. Review Source CF Clarissa F. Trainer Consumer Services Used the software for: 6-12 months ### "Amazon SES for help on your day to day email" April 5, 2024 5.0 Amazon SES is very handy and user friendly specifically it is very easy to navigate. It will help lot of customer dealing with questions and emails. Pros This application really help me with my emails, when I have the need to monitor or check my email on a daily basis, this platform helps me. Because of this even I can reach out to Amazon whenever I want because they it gives answers and access to answers too. Cons Nothing at all for me. This application is very helpful, let's say you have problem with them, because of this application you will know how to reach them and it will give you answer right away. Review Source HA Haroon A. Lead Officer Financial Services Used the software for: I used a free trial ### "Marketing E Mail " March 28, 2024 4.0 My free trial with the Amazon SES is just amazing Pros The Best thing that it can notify senders of email deliverability issues and suggest for the improvement of the inbox Cons High price for the new users or new businesses are the most hurdle Review Source VR Verified Reviewer Data Analysis Civic & Social Organization Used the software for: 1-2 years ### "does a wonderful job , and reliably at the given price point especially when you have limited base" July 31, 2019 4.0 Overall it is one of the most reliable email services out there. it can save you money and help you for both internal dev and marketing. Pros this is probably the most inexpensive yet reliable bulk email tool out there in the market and competes head to head with mailchimp and others. aws ses is the classic case of set and forget, where once you are configured then you are good to go, no need for maintenance. Cons very limited service regions would be the biggest con. there is an initial limitation on how many emails you can send before you get approved Reason for choosing Amazon SES for the pricing aws ses was the most affordable and reliable. Review Source VR Verified Reviewer AWS Developer( works for Coca-cola Company) Computer Software Used the software for: 2+ years ### "World class Email communication tool for Marketing email or any" November 30, 2019 5.0 Overall best and cheap email campaign service for Marketing/organizations. Pros Amazon SES is world class service from Amazon that provides mass email campaigns. very cheap to use cost. It is cloud based we no need to worry about infrastructure.Well documented. robust service. Cons I don't think this is a negative but we need to learn configuration to setup it, which needs little effort to learn.i think they can simplify configuration settings. Review Source HC Hannah C. Teaching Assistant Education Management Used the software for: Less than 6 months ### "An affordable email service with good features" November 21, 2021 4.0 My overall usage experiences are mainly two points: efficient but not inexpensive. Pros 1\. Amazon SES helps me to integrate my businesses application quickly. I can configure and send emails in a short time. On the other hand, Amazon SES can receive emails from my customers. I need to pay only the volume of my usage depending on the size of my businesses cases. 2. By using Amazon SES, my company can send emails to our customers efficiently. This is because Amazon SES has email sending statistics which includes the statistics of feedback rates, bounces rates, and deliveries rates. So we can analyze the email efficiency to/from our customers. 3. Amazon SES provides a reputation dashboard, which is a function I like a lot. I can use this function to know accounts performances and anti-spam feedback. Cons The customer supports by Amazon are not inexpensive. For a small business like I am running now, I have no idea how long can I afford it. Review Source AA Ashish A. Software Engineer Computer Software Used the software for: 2+ years ### "Cheapest Email Service I have ever used" October 22, 2018 5.0 We use Amazon SES to send email notifications and verification links of our website. Amazon SES is reliable and fast delivery email service. Pros Amazon SES is a fast and very cheap transnational Email service. Amazon SES can send upto 14 email per second. Amazon SES allows you to send email in which from address can be your domain. It is so simple to set up and use. Amazon SES also provided detailed stats of your daily email. You get 62,000 free mail each month if you send mails using EC2 servers. Cons Amazon SES is a great email service but you need to make sure you don't exceed your bounce rate beyond 10% otherwise you will loose your ability to use this service. Review Source VR Verified Reviewer Medica recorder Hospital & Health Care Used the software for: 2+ years ### "Amazon improvement" April 30, 2024 4.0 Generally, it is good since i can do more option to manage my business Pros Bulk email, email management and email marketing Cons It need IT expertise to use it. So, for uneducated is not suitabla Review Source VR Verified Reviewer Founder and CEO Computer Software Used the software for: 1-2 years ### "Inexpensive email service, with security concerns" October 3, 2018 5.0 Pros SES is very affordable for teams of all sizes Cons Once, the SES service was hijacked by external intruders and used to send spam. Amazon currently has no way to rotate keys / passwords, and so this creates an extra burden for users Review Source VR Verified Reviewer QA Automation Engineer Information Technology and Services Used the software for: 1-2 years ### "Really Usefull for any kind of projects" November 13, 2018 4.0 Pros I have used it for 2 different projects and they work a lot better now. It's worth it if the company decides to pay for it. Cons A little bit too complex and lack of documentation Review Source ST Stuart T. Owner Information Technology and Services Used the software for: 6-12 months ### "The best Email Service from AWS, it's cheap and easy to send emails " March 15, 2020 4.0 It's definitely a great business email solution and I would recommend this to others. This is well suited for marketing emails and is simple to use after just setting it up once and off you go. Pros I have found it's very effective and being able to monitor your mailing activities. I enjoy that it sends out email notifications and you only pay for what you use. Amazon SES is much cheaper than other solutions. It has an easy setup and only costs a few dollars per month. Cons I found that it's not so easy to navigate around the menus, I wish they were more intuitive. There are initial sandbox limits are too low for a production application Review Source VR Verified Reviewer Digital Marketing Manager Real Estate Used the software for: 6-12 months ### "Cheapest SMTP server" April 26, 2021 5.0 I think Amazon provides the cheapest SMTP server, the cost per email is very low as compare to other servers. At the start, I was worried about the reputation of my account but if we follow the rules and use it according to their policy then nothing is better than Amazon SES. Pros Well, I think this is the best SMTP server with the best features. I never get my emails in spam with amazon SES. Cons It's a bit difficult to start with Amazon services because they need more technical knowledge and it's hard for a noob like me but in the end, with help of youtube videos, I was able to set it up. Review Source Valor L. Project Management Consultant Management Consulting Used the software for: 1-2 years ### "Cheapest On-demand email marketing SaaS you can ever get." October 4, 2022 5.0 It's amazon if you're willing to take the time to learn it. Pros I integrate Sendy email marketing app (a script) with Amazon SES to do more complicated email marketing management such as automation, rules, and so forth. I like Amazon SES because I don't need to pay recurring and pay what I send. Deliverability is decent, not the best but I don't argue because it's really the most affordable way to do so. Cons The initial set-up requires some patience, tinkering and you even need an external app to increase its functionality. However, its price is unbeatable. Review Source chandrika N. Software Engineer Computer Software Used the software for: 2+ years ### "The great way to send massive mail" February 3, 2019 4.0 overall it's good. Pros If you have a business and want to reach your massive customer via mail then AMAZON SES is the best choice.It's very cost effective, they have a feature called-pay as you go, and pay only what you are using, that's is the best thing. You can configure it according to your use ,it means you can set rules when sending mails. as per me it's quite beneficial. Cons They have put some limitation on sending mails when you first start using it. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.