# Amazon SES Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Amazon SES the right Transactional Email solution for you? Explore 123 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179662/Amazon-SES/reviews --- Amazon SES 4.7 (123) [View alternatives](https://www.capterra.com/p/179662/Amazon-SES/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Amazon SES Ease of use 4.1 Customer Service 4.0 ## Pros and Cons in Reviews Iddy H Solution ArchitectInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “Amazon SES is an excellent choice for businesses that need reliable, scalable, and affordable email sending, but it’s best suited for developers or teams comfortable with AWS configurations. If you need a plug-and-play solution with built-in templates and advanced tracking, third-party tools might be better.“ February 25, 2025 EL Elle L Account ManagerComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “Easy to get your emails sent to spam by recipients, also had an issue with email bounce backs - if your bounce back/ spam rate gets too high AWS will stop you from being able to sent emails.“ May 23, 2025 Iddy H Solution ArchitectInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “I do like it's ability to integrate well with other AWS services like Lambda, SNS, and CloudWatch, making automation and monitoring easy.“ February 25, 2025 KS Kayla S DirectorChild Day Care Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Amazon SES is not beginner-friendly.“ June 27, 2025 MH Mark H Operations ManagerEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “Amazon SES has been solid for our company with various transactions in recent years that we have completed via email.“ June 22, 2025 IP Isak P DeveloperComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “SES does not have a built-in template system, so you will need to design and code your own email templates.“ December 30, 2022 CF Clarissa F TrainerConsumer Services, 10,001+ employeesUsed the software for: 6-12 months. “This application really help me with my emails, when I have the need to monitor or check my email on a daily basis, this platform helps me. Because of this even I can reach out to Amazon whenever I want because they it gives answers and access to answers too.“ April 5, 2024 MM Matt M Development ManagerE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “Doesn't have as many features as some competitors; AWS permission policies can be a little cumbersome to work with“ October 31, 2022 ## Showing most helpful reviews Showing 1-25 of 123 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Iddy H. Solution Architect Information Technology and Services Used the software for: 1-2 years ### "A Scalable and Cost-Effective Email Solution" February 25, 2025 5.0 Amazon SES is an excellent choice for businesses that need reliable, scalable, and affordable email sending, but it’s best suited for developers or teams comfortable with AWS configurations. If you need a plug-and-play solution with built-in templates and advanced tracking, third-party tools might be better. Pros I do like it's ability to integrate well with other AWS services like Lambda, SNS, and CloudWatch, making automation and monitoring easy. Cons While SES provides some email metrics, more advanced analytics (like click tracking) require integration with external services like Amazon Pinpoint or third-party tools. Review Source VR Verified Reviewer Web Designer Information Technology and Services Used the software for: 6-12 months ### "Affordable and Scalable Email Service with Easy AWS Integration" February 27, 2025 5.0 It is amazing and integration-friendly software and it's work with other AWS service Pros This software provider low pricing for bulk email and handel a small to large email volumes. Cons I need approval for production use in this. Switched from [SMTP2GO](https://www.capterra.com/p/166646/SMTP2GO/) This software provider low pricing for bulk email with handel a small to large email volumes and including it support a SPF controls. Review Source MH Mark H. Operations Manager Education Management Used the software for: 1-2 years ### "Upstart tutoring company's Amazon SES experience" June 22, 2025 3.0 Amazon SES has been solid for our company with various transactions in recent years that we have completed via email. It is useful sending out multiple emails to clients. Pros Our company has gotten good feedback from our clients from our company's use of Amazon SES for sending transactional emails for our clients. It also blends well with the other Amazon services we use. Cons It takes a significant amount of time to set up some of the features for Amazon SES. There are more time-efficient email sending services than Amazon SES. Review Source JM Jazzmen M. CEO Arts and Crafts Used the software for: Less than 6 months ### "Amazing Mail delivery" May 14, 2025 5.0 Pros I love that I can receive all my Amazon information inside my Amazon mail I don’t have to worry about mixing up my important information with my Amazon perks and notification Cons That I haven’t been able to access my account in decades Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Needed to be up to date with the era of today which includes having a gmail Review Source VR Verified Reviewer Lead Engineer Information Technology and Services Used the software for: 6-12 months ### "Overall Good Experience" February 13, 2025 5.0 Pros Sending email without getting spam is best thing about this. Cons Little bit setup becomes hard for this and price is little high. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) As sendgrid website showing error every time doing configuration and login. Review Source Samuel C. Engineer Telecommunications Used the software for: 1-2 years ### "Amazon SES satisfies your email needs based Amazon's economy of scale" April 2, 2022 5.0 We are solving the need of simple, reliable bulk email that scales and delivers with confidence. Pros Amazon SES is a relatively simple integration despite the need of better documentation, has an very developer-minded logic and allows you to share data to other Amazon AWS services for analytics, monitoring and others. It is the way to go when you want to have bulk email at a fraction of the costs incurred with other competitors. It is extremely reliable and has the Amazon infrastructure to support it. The web console is simple yet provides you with the essentials to monitor the account's health and performance. Cons Having migrated from Mailgun, I really felt the lack of proper development documentation when you are integrating for the first time. The current documentation is not well organized and lacks the developer friendlyness that you can find with competing products. However, this may have to do with a more general, bulk approach that Amazon focuses on. There are different versions of their APIs in the process of being migrated with the newer version being somewhat limited in features compared to the older one. My recommendation is that you get prepared to read a lot and test as you start to implement. I don't think you will be provided with bleeding edge email developments early but the basics will always be covered with Amazon SES. Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Amazon SES Pricing, base features and reliability. Switched from [Mailgun](https://www.capterra.com/p/159630/Mailgun/) We were looking for way cheaper but reliable email services. Review Source Pedro L. CEO Information Technology and Services Used the software for: 2+ years ### "Great relation price vs quality" January 15, 2024 5.0 Overall the experience has been just great. The service simply works, although it's a little complex the first time to setup but once we get used to it (as with anything else in life), it's a little bit of work that is worth it for the price we pay for. Pros Price per 1k emails is incredible. As of this writing, we are talking about $0.10 per 1k emails sent, which is really now. Cons Their support is getting worse. Very recently I had to wait a month until an account from one of our customers was finally approved and then a couple of months later, we had another customer that was rejected for no reason whatsoever and we had to escalate to have it into production. Switched from [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Their service started to decai and more than once we had blacklisted IPs associated to our account, which was a good account with clean emails. Review Source EL Elle L. Account Manager Computer Software Used the software for: 6-12 months ### "Cheap and Easy but needs Monitoring on a Regular Basis" May 23, 2025 4.0 Dirt cheap and works, but it does need regular maintenance and monitoring, not feeling like I can completely let it be automated. Pros Really the frontrunner for email service, it’s effective and affordable, there are some issues with it as far as user error, and if you are not great with technology or computer systems, you can have some work stop issues that you may not be able to diagnose. Cons Easy to get your emails sent to spam by recipients, also had an issue with email bounce backs - if your bounce back/ spam rate gets too high AWS will stop you from being able to sent emails. I wish there was a default feature to correct this. Review Source SB Swaibu B. AWS Solution Architecture Information Technology and Services Used the software for: 1-2 years ### "Amazon SES service" February 13, 2025 5.0 Amazon SES is a cost-effective and scalable email service with strong AWS integration. However, its setup can be complex, and maintaining high deliverability requires careful monitoring. Pros Amazon SES offers reliable email delivery with high scalability and strong integration with AWS services at a cost-effective price. Cons Amazon SES has a complex setup with strict email-sending policies, and achieving high deliverability requires careful configuration and monitoring. Review Source FF Friend F. Sales manager Computer Software Used the software for: 1-2 years ### "THE BEST THING OF AMAZON SES" December 28, 2024 5.0 I have been using this site since 2019 and it has been good. Pros Kind of friendly and easy to use to it's people. Cons The redemption of their cards into cash is not acceptable Review Source KS Kayla S. Director Child Day Care Services Used the software for: Less than 6 months ### "Learning curve " June 27, 2025 5.0 The most difficult part for me was the set up it was confusing while in that process. After we got though that it seems to be much smoother and going great now Pros I love that the cost is low it’s a cost per email not a monthly fee. It can also handle small to massive volumes of emails without any performance issues. Cons Amazon SES is not beginner-friendly. You need to set up things like domain verification, DKIM, SPF records, and IAM permissions. Review Source AP ADAM P. DIRECTOR Real Estate Used the software for: 6-12 months ### "AMAZON SES IS GREAT" October 2, 2024 5.0 VERY HAPPY WITH AMAZON SES AND THE SERVICES IT PROVIDES Pros FAST, USER FRIENDLY AND EFFECTIVE BUSINESS TOOL Cons I DONT HAVE A CON FOR THE SOFTWARE NOW AS ENJOY USING IT Review Source VR Verified Reviewer web developer Program Development Used the software for: 2+ years ### "A Cost-Effective Solution for High-Volume Email Sending" March 9, 2023 4.0 One of the primary advantages of Amazon SES is its low cost, making it an attractive option for businesses and individuals who need to send large volumes of emails without breaking the bank. The service offers flexible pricing plans based on the number of emails sent, allowing users to scale up or down as needed. Pros Amazon SES uses various technologies and protocols to help ensure that emails are delivered to recipients' inboxes and not marked as spam. This can be particularly important for businesses that rely on email marketing campaigns to reach customers. Cons the complexity of setting up and configuring Amazon SES, particularly for those who are not experienced with AWS. This could result in a steep learning curve for users who are not familiar with AWS and its various services. Overall it is a good service. Review Source BG Benson G. IT Manager Information Technology and Services Used the software for: 1-2 years ### "The Exclussive Email Managing Form" April 22, 2024 5.0 Pros Amazon SES makes a determined email marketing assistance for companies, and it saves on communications costs. Cons Amazon SES is impressive and makes no operational mistake. Review Source HA Haroon A. Lead Officer Financial Services Used the software for: I used a free trial ### "Marketing E Mail " March 28, 2024 4.0 My free trial with the Amazon SES is just amazing Pros The Best thing that it can notify senders of email deliverability issues and suggest for the improvement of the inbox Cons High price for the new users or new businesses are the most hurdle Review Source VR Verified Reviewer Data Analysis Civic & Social Organization Used the software for: 1-2 years ### "does a wonderful job , and reliably at the given price point especially when you have limited base" July 31, 2019 4.0 Overall it is one of the most reliable email services out there. it can save you money and help you for both internal dev and marketing. Pros this is probably the most inexpensive yet reliable bulk email tool out there in the market and competes head to head with mailchimp and others. aws ses is the classic case of set and forget, where once you are configured then you are good to go, no need for maintenance. Cons very limited service regions would be the biggest con. there is an initial limitation on how many emails you can send before you get approved Reason for choosing Amazon SES for the pricing aws ses was the most affordable and reliable. Review Source VR Verified Reviewer AWS Developer( works for Coca-cola Company) Computer Software Used the software for: 2+ years ### "World class Email communication tool for Marketing email or any" November 30, 2019 5.0 Overall best and cheap email campaign service for Marketing/organizations. Pros Amazon SES is world class service from Amazon that provides mass email campaigns. very cheap to use cost. It is cloud based we no need to worry about infrastructure.Well documented. robust service. Cons I don't think this is a negative but we need to learn configuration to setup it, which needs little effort to learn.i think they can simplify configuration settings. Review Source HC Hannah C. Teaching Assistant Education Management Used the software for: Less than 6 months ### "An affordable email service with good features" November 21, 2021 4.0 My overall usage experiences are mainly two points: efficient but not inexpensive. Pros 1\. Amazon SES helps me to integrate my businesses application quickly. I can configure and send emails in a short time. On the other hand, Amazon SES can receive emails from my customers. I need to pay only the volume of my usage depending on the size of my businesses cases. 2. By using Amazon SES, my company can send emails to our customers efficiently. This is because Amazon SES has email sending statistics which includes the statistics of feedback rates, bounces rates, and deliveries rates. So we can analyze the email efficiency to/from our customers. 3. Amazon SES provides a reputation dashboard, which is a function I like a lot. I can use this function to know accounts performances and anti-spam feedback. Cons The customer supports by Amazon are not inexpensive. For a small business like I am running now, I have no idea how long can I afford it. Review Source AA Ashish A. Software Engineer Computer Software Used the software for: 2+ years ### "Cheapest Email Service I have ever used" October 22, 2018 5.0 We use Amazon SES to send email notifications and verification links of our website. Amazon SES is reliable and fast delivery email service. Pros Amazon SES is a fast and very cheap transnational Email service. Amazon SES can send upto 14 email per second. Amazon SES allows you to send email in which from address can be your domain. It is so simple to set up and use. Amazon SES also provided detailed stats of your daily email. You get 62,000 free mail each month if you send mails using EC2 servers. Cons Amazon SES is a great email service but you need to make sure you don't exceed your bounce rate beyond 10% otherwise you will loose your ability to use this service. Review Source VR Verified Reviewer Development Manager E-Learning Used the software for: 2+ years ### "Cost-effective transactional email without all the bells & whistles" October 31, 2022 5.0 Pros Straightforward service; very cost effective for low/medium volumes of email Cons Doesn't have as many features as some competitors; AWS permission policies can be a little cumbersome to work with Alternatives considered [SendGrid](https://www.capterra.com/p/204113/SendGrid/) Reason for choosing Amazon SES Mainly cost Review Source VR Verified Reviewer Founder and CEO Computer Software Used the software for: 1-2 years ### "Inexpensive email service, with security concerns" October 3, 2018 5.0 Pros SES is very affordable for teams of all sizes Cons Once, the SES service was hijacked by external intruders and used to send spam. Amazon currently has no way to rotate keys / passwords, and so this creates an extra burden for users Review Source VR Verified Reviewer QA Automation Engineer Information Technology and Services Used the software for: 1-2 years ### "Really Usefull for any kind of projects" November 13, 2018 4.0 Pros I have used it for 2 different projects and they work a lot better now. It's worth it if the company decides to pay for it. Cons A little bit too complex and lack of documentation Review Source VR Verified Reviewer Co Founder Internet Used the software for: 2+ years ### "Great email service for any type of emails (cold outreach, automations, simple emailing)" November 24, 2018 5.0 Pros Dirt-cheap email service from Amazon. It's super-reliable and easy to set up. Integrates nicely with the rest of the Amazon stack. Cons Sender domains must be whitelisted and verification is done through DNS records, which can be inconvenient at times. Review Source VR Verified Reviewer Software Developer Information Technology and Services Used the software for: 6-12 months ### "Amazon SES - Pros and Cons" March 3, 2020 4.0 We SES for our applications and services as well as for several client accounts. We have found delivery to be much reliable and faster than standard PHP mailer. So far its perfect for us. Pros The pay as you go feature is great. Also the first 62000 mails are free ,which is great. It is very reliable. very good deliver ability. Once set up it pretty much easy. no work needed later. Cons There aren't that many email templates. And unless you pay you're pretty much on your own. Reason for choosing Amazon SES Because much of our infrastructure has been shifted to AWS. Review Source TS Thiago S. Financial Analyst Banking Used the software for: 2+ years ### "A simple and efficient cloud-based email service." June 6, 2019 4.0 A simple cloud-based email service without many customization tools, but that is attractive for its price, support and integrity provided by Amazon. Pros Simple interface for the purpose of sending and receiving emails. Cons Lack of incoming email security control tools. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.