Who Uses This Software?

uSked serves any institution or organization that coordinates services - hospitals, language service providers, interpreting agencies, higher education institutions, disability accommodations


Average Ratings

31 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • uSked
  • usked.com/
  • Founded 2011
  • United States

About uSked

uSked is a comprehensive scheduling and logistics management software for hourly-based services. As an end-to-end service provider and client management platform, uSked is designed to streamline the navigation of service requests. We work with higher education institutions, language interpreting agencies and any other organization tasked with the coordination of services. Whether you manage sign language interpreters or test proctors, we support all scheduling, invoicing and payroll efforts.


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uSked Features

  • Automated Scheduling
  • Employee Database
  • Reporting/Analytics
  • Schedule Distribution
  • Scheduling
  • Shift Swapping
  • Time Clock
  • Vacation/Leave Tracking
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management

uSked Reviews Recently Reviewed!


uSked gets the job done

Nov 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The web version is very functional and full of useful information that's easy to find. Searching for and requesting open jobs is a breeze in both the website and the app; calendar view in app is clear.

Cons: The web version has no issues that I've found; the app has several. The assignment screen always defaults to tomorrow's jobs and I have to scroll back to get to the info for the job I'm about to go to. Adding jobs to my invoice via the app always takes a number of tries because of repeated errors, and sometimes the reason it gives for not adding an assignment is wrong (like showing that this is in the next pay period when it's actually just not past the grace period).

The app is also very finicky about internet signal. It often won't work because of a bad connection, when I don't have problems with any other app using the internet.

Pretty good.

Nov 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: Calendar view functions. Ability to download PDFs of invoices. Ability to customize color themes.

Cons: Low search functionality. You can search for work by day, but not by time period or clients. Would be nice to see all jobs available at a certain location. This is especially important for people with badges for specific clients and want to find all the work there they can. Also, unable to search for all my PDF invoices past a certain time frame if I need old information. Perhaps an archive section for things 2 years and older would work well. Also, question marks for "more information" should provide hovering windows and not make us have to open a whole new page to see what things mean.

Overall: It's a good basic program for finding work and billing. A little difficult to search for work within certain parameters, but not impossible.

This app is a dream!

Nov 06, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: + Love that I can choose different views of schedule... calendar, list, etc.

+ A link to my maps app is available right from the job description.

+ Can do everything from my mobile device.

+ Lots of detailed information about a given assignment is all right there, easy to see and access from one screen.

+ Clients can also update their order/request with follow-up documents that may become necessary for my review before heading out the job.

+ Contact phone and email addresses are links that, when clicked, open in my phone apps and make contacting the consumer very simple and easy.

+ The invoices tab allows for easily adding travel reimbursement costs to my invoice.

+ The invoicing is practically done for you. Automatically generates the jobs and makes upcoming paycheck amounts and pay dates readily available.

+ Invoicing tab allows for easy download of a pdf of timesheet/invoice

+ Invoicing app makes communicating with the billing department super easy via a link that opens my email app on my phone.

Cons: - It takes a bit of time to load every time I open it on my iphone.

Overall: As a freelance interpreter, I love the organization and ease of use and accessibily of uSked. We are juggling complicated, full schedules with lots of details to keep track of (times, addresses, documents, names, contact numbers/emails, etc). uSked seems to have thought of everything we might need to do on the job and makes that information easy to find, see, and work with. I love it!!

uSked from a service provider's standpoint

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: USked makes viewing a schedule so easy! The app is so quick and easy to use, no more sorting through emails to try to find out the details of an assignment and all of the details I need are right there ready for me to click on and use.

Cons: The only thing I don't like is little nuances of the home dashboard. I don't like that sometimes the jobs will automatically switch when i go in and out of a job detail page. When I click back it will automatically take me to the next job. I wish there was a feature that could recognize the time I'm looking at the job and pull up the job for that time, without automatically switching to the next job while I'm trying to look at a current job.

ASL Interpreter review

Nov 07, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to bid for work, easy billing system , easy to see my schedule

Cons: Slow loading times beteeen screens.

Can't take back a bid.

Would like to see on schedule screen total number of hours scheduled / worked that day. (i.e. Are certain breaks billed straight through or not?)

Add a feature to share contact information with team for that day.

Add a feature that notifies service providers of work that has become available. Instead of service provider looking for work on the app, the service provider could turn on a setting to indicate notification of work available on all days or days indicated. This could then be sent as a push notification to the lock screen and perhaps even be selected on tne lock screen as a bid/deny request.

Overall: Positive experience. Best features are easy invoicing/billing, easy bidding process, thorough job descriptions when properly populated.

Well designed and thought out to allow seamless communication between scheduling & staff.

Nov 06, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Usked allows you to keep track of several functions in one convenient place. Availability for scheduling, assignment of work, invoicing and billing history! I also like that you can hover over links and summaries of job information pops up without having to change screens.

Cons: I wish there was a dialogue space to communicate with the scheduling department. I also wish there was a way to set auto reminders for different functions. As the person being scheduled I wish I could set a periodic note to automatically be sent to scheduling to see if there is new work available in my area. I also wish there was a notes area where I could input notes such as "enjoyed working with this client" or "did not enjoy working with this client."

Overall: This software is well designed and thought out to allow seamless communication between scheduling and the staff or contractors. From request to placement & job details to billing the system allows for all functions to be housed in one space!

Great tool for freelance work

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: User for 5 years and nothing but positive experiences. Assignments are easy to access and manage. The billing section is one of my favorites. I can see exactly when and how much I will be paid.

Cons: I do not have any complaints about the app. However it would be nice to have a map view of the assignments to have a better understanding of locations.

Overall: The only difficult part is working for other agencies who do not use this platform. It has changed my freelancing experience. I know I take more jobs with this agency because this app has made it so much easier.

As a scheduler and an interpreter

Nov 06, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Organization and automation like recurring events and update recurring and if there is no SP listed then it is autmatically FTFed. I also love that I can sync it with my phones calendar so as an interpreter I don't even need to open the website or app.

Cons: When I fill a job, I would love it it would give me a pop up window "would you like to send a confirmation?" so there is less room for user error

Overall: Awesome! WAYYY better than any other agencies system that I'm confident in. But of course there is always room for improvement.

Flexible Scheduling Software

Nov 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The flexibility of the software is great. The fact that I can send out job notifications to all my staff in one motion adds to the flexibility. Secondly, the notes that can be put in will make sure you send the appropriate person the first time.

Cons: The on-line tutorials are excellent and very helpful. Maybe a printed version would be preferable to some.

Overall: The overall experience is excellent. The staff has been helpful in the transition and willing to work with its clients to make sure the programs meets everyone's needs.

Great for Interpreters!

Nov 06, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Love how it's centralized and easy to read.

Cons: Would like to add a feature where interpreters can see their team's contact information (phone number email) to get in touch with instead of having to go through the agency .

Also a feature where we can add admin time when used in states that have that (Texas) directly on the phone and not solely via a desktop.

Also would be nice to have immediate refresh for the daily view page instead of just automatic refresh on calendar view. I've missed a job/was late because the daily view didn't refresh changes automatically unless I went back to the calendar view .

Overall: I love Usked as an interpreter and would be thrilled if more agencies used this app and there was a way to have all the assignments under one calendar/way to distinct between companies.

Best Tool For Interpreters

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: uSked sets an Interpreting agency apart from the pack. It is seamless and easy to use on the go for scheduling. I never have to worry about checking email all day when I can just handle all my scheduling from within the app. I love it!

Cons: I wish there was a way to have a copy/paste function. That way I could put addresses into my preferred navigator software (Waze) instead of having to type it out manually.

USKED

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. I use this app multiple times a day for updates about my jobs, to check schedules, and submit invoices. I LOVE that my agency uses this app.

Cons: I have nothing to say as a con, I love this software.

Overall: My experience with uSked has been fantastic. No complaints, only positive things to say about it. Makes my life so much easier, I wish all the agencies I worked with used this app.

uSked Review

Nov 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that this app is like a "one stop shop." The way that you can request jobs and submit invoices in a very beautifully designed app is convenient. I also love that the calendar for all of my confirmed jobs listed in uSked can easily be copy and applied into my google calendar. I LOVE uSked and it truly makes my job a million times easier.

Cons: I really love uSked, the only function I would maybe consider adding is the option to remove myself from a job if it has NOT been confirmed yet. I think that having the assignments I click as "interested" show up in the calendar as 'pending' could be a way so that if I become unavailable while I am waiting to hear from the schedulers I could remove my interest from the assignment without having to email them.

Overall: I think uSked is hands down one of the best apps and most convenient platforms that interpreting agencies could be using. I already love working with Access and uSked is another huge part of that because everything becomes so easy and convenient within the app :)

uSked Review

Nov 09, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use for seeing your schedule and billing

Cons: I would like you to integrate email reminders of upcoming assignments with reminder options.

Also, the calendar integration is not intuitive. I have not figured out how to do it.

Overall: It' been positive. It would be improved with my suggestions and it would be perfect.

I like it!

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The app! Allows me to see my schedule and submit invoices easily.

Cons: The online asthetic. I really don't like how it looks online or how it functions. It's simply not as smooth as the online app.

Overall: I

USked Review

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ease of seeing my schedule at a glance with different views.

Cons: The app has a ton of potential, but many issues that haven't been addressed.

Great app

Nov 09, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick to open and easy to use, which is helpful for when I am away from my desktop.

Cons: Need to toggle between month and agenda view.

Overall: This software is very useful. A few minor tweaks would be helpful. The app defaults to the Month view every time it opens. It would be helpful if it could retain the last viewing mode between uses. The Agenda view is limited, as it only allows that view for the month currently selected. It would be helpful to have this be continuous. Adding a cloning feature would be helpful, as well.

Pleasure to Work With and Great Software

Nov 14, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: uSked is constantly improving and publishing new features based on customer feedback! The uSked team really cares about making the software fit your needs and the interaction with them has been wonderful.

Cons: Because uSked is meant for hourly service scheduling/management of any industry, some of the customization that would make it very specific to our industry was not an option. However, the uSked team really worked hard to find alternative solutions to solve any problem we were facing.

Overall: With uSked we will be able to focus more on the future by automating many processes that were previously done manually and offer new features to customers to grow our business. Customer support has been amazing and the uSked team has went above and beyond!

All good except one thing

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. There are many functions that are easy to navigate and click on for a deeper dive.

Cons: I cannot seem to add assignments to my invoice from my phone.

Overall: Quick, easy, reliable.

Review

Nov 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of being able to look up my assignments with all the details listed. Also, I liked being about to search for jobs that are posted to see if I want to accept them. Inked how easy it was to post invoices as well.

Cons: Sometimes the app would freeze or shut down itself. It would be more efficient to add a chat feature that links you to the the scheduling team. It also would be ideal to have the assignments you accepted link up to goodlier calendar/iCal.

Overall: USked is efficient and allows me to access assignments at an ease. It's saves time opening up and internet browser on my phone or having to use my laptop to login online. I wish all agencies had a platform like uSked.

Love the browser version

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: My schedule is easy to access with uSked, and notes are easily passed along from the scheduling team. Invoicing is practically effortless. I haven't tried the app, but the browser version is great. I don't want to have to think about the software, and with uSked I don't!

Cons: There aren't any specific features I wish were available on the browser version. , Again, I've not used the app, but I love that it's an option though I can't give any specific feedback there.

Smooth and Efficient

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is in one area. I can get all my information with one hand on my phone.

Cons: Ot doesn't alert me when an invoice will be or has been generated.

Overall: Love it!!

I like the month view

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Monthly view is very helpful let's me find jobs easily

Cons: Invoicing is a little weird and complicated

Overall: A good scheduling app.

Capterra loader

USked

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has been easy to use for work. Quite convivial.

Cons: I have no problems with Usked's funtionality.

Easy to use

Nov 06, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use and the app makes it accessible on the go.

Cons: I wish it was possible to tailor the features and functions by allowing me to turn off or hide some of the menus, especially in app or mobile site so I can see only what I need on the go.

Two thumbs up

Nov 08, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how easy it is to use the application to book appointments and invoice jobs.

Cons: The software can run slowly sometimes and takes a bit to load new pages. Also at times I am not able to invoice some jobs for reasons unknown to me.

All in one software

Nov 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy of use is definitely a plus. I can sync usked to my google calendar and easily see in the mobile app how many jobs I have as well as do my billing and prep work all in the same place

Cons: Sometime if I'm in an area with poor signal the app won't load, and if the details for the job are long the mobile app will cut off the notes

Interpreter Portal

Nov 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I enjoy that there's a search radius and how the assignments are listed

Cons: Sometimes when I click on the details, I can't see the full expansion of text.

Great Scheduling App!

Nov 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great way to check my schedule and invoice on the go!

Cons: Sometimes it's buggy and freezes up when ai need it

USked

Nov 06, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The calendar views and how I am able to view blocks of assignments.

Cons: The drop down menus are a little small and it's not always clear what is under which drop down.

Overall: Overall I found uSked to be fairly easy to use and operate when compared to a previous system I used "myaccess"

AI

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: As an interpreter end user, I find the calendar for bidding on work visually clear and easy to use. Foremost, the invoicing process is seamless and saves me lots of time, which I appreciate.

Cons: It wasn't initially apparent to me which job I had already showed interest in. If those stayed highlighted and if your availability changed and you could deselect your interest, that would be helpful to do so in real time.

Overall: It's a wonderful platform that I wish more agencies would adopt.

Convenient Scheduling Tool

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Mostly intuitive product that provides a clear dashboard at the outset, with options to navigate to more detailed content.

Cons: Menu features/drop downs are not always labeled intuitively and require several taps to get to needed information.

Usked

Nov 06, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: I like how easy and detailed the invoicing is.

Cons: Can't invoice directly after assignment, must wait for a certain period of time

Overall: I haven't figured out how to accept assignments through uSked. Video instructions would be helpful.