# Page 4 | Shopper Approved Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Shopper Approved the right Review Management solution for you? Explore 132 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179680/Shopper-Approved/reviews --- Shopper Approved 4.9 (132) [View alternatives](https://www.capterra.com/p/179680/Shopper-Approved/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Shopper Approved ## Showing most helpful reviews Showing 76-100 of 132 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RB Richard B. COO Arts and Crafts Used the software for: 2+ years ### "Great Review Software" July 1, 2020 4.0 Pros I would say that the overall the software is super easy to use and its pretty easy to respond to reviews and monitor them. You can setup alerts to notify you of reviews that come in at a lower rating than you like giving you the option to reply quickly and resolve any issues. We also opt to send a full survey after delivery of the order and then offer a special offer once that has been completed, we randomize the offer through a funnel that works extremely effectively and keeps customers giving us great reviews. Cons Not much to dislike about the software itself. There was a breach a few years ago and ever since that we are pretty wary of embedding the installation script on any page that has sensitive form fields, we opt to exclude those pages. Review Source TO Thomas O. Owner Retail Used the software for: 2+ years ### "Great solution for a necessary function." August 30, 2021 5.0 Shopper Approved has been responsive to any issues and has been a pleasure to work with. Pros Integration was smooth and for the most part it's a "set it and forget it" solution. It just works. Cons I don't have any cons. The service works as advertised and meets our needs. Switched from [ResellerRatings Review Software](https://www.capterra.com/p/177567/ResellerRatings-Review-Suite/) Reseller Ratings was way overpriced. Review Source EM Eric M. Ecommerce Manager Luxury Goods & Jewelry Used the software for: 1-2 years ### "Everything we hoped for" August 20, 2020 5.0 Fantastic. After a few initial bumps getting it installed and working properly (customer support was great to work with), this has been functioning really, really well for us. Pros Shopper Approved has boosted our Merchant, Product, and Google Business reviews by huge numbers. The Google reviews was especially helpful because despite our overwhelmingly positive customer feedback, a few upset customers left us negative Google reviews and we were having a hard time directing others there to balance them out. Shopper Approved made it super easy and our Google ratings are through the roof. The Customer Care/Resolution process is also a really nice touch, enabling our customer service team to proactively engage with customers that were not totally satisfied. Cons The default styling on displaying reviews on a product page is a little gaudy - BUT we have the ability to customize it, so I can't complain too loudly. Alternatives considered [Yotpo](https://www.capterra.com/p/144389/Yotpo/)[Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Reason for choosing Shopper Approved We felt at the time - and still feel - that we got the most bang for the buck from Shopper Approved. Review Source MK Matthew K. President Food & Beverages Used the software for: 2+ years ### "Long Time User and I'm Usually Fickle" February 19, 2021 4.0 I've been very happy with them. I have a tendency to switch software programs on a whim, but I've been with ShopperApproved for years for a reason. They do everything I need. Pros I love that it requests a review at checkout and then follows up after delivery. Gives us a better chance of actually acquiring reviews. Cons It is kind of tricky to setup and make sure things are going to google correctly Reason for choosing Shopper Approved Price and Google propagation. Review Source KS Keith S. CEO Sporting Goods Used the software for: 2+ years ### "Third Party Approved Reviews Drive Sales" March 31, 2020 5.0 We were fortunate to be with Shopper Approved from their beginnings. Since then everyone in our industry has jumped on. They are helpful implementing and helping shape using the product correctly. Pros Ease of management and communication interface. Love the ability to customize the questions. Cons None, software is easy to use and understand. A little slow to load at times. Reason for choosing Shopper Approved Ease of communication with the admin team at the time. Review Source CM Craig M. Owner / President Printing Used the software for: 2+ years ### "Great experience over the course of many years " March 16, 2021 5.0 Shopper Approved and the subsequent reviews we've received have been crucial to our success in that our clients can see - in real time - thousands of reviews from people just like them. Pros It's easy and their back-end interface for the company is easy-to-use. Cons The business model that as our number of reviews grows, we continually pay more-and-more vs. just a flat fee per month as the service effectively remains the same. Review Source kD katelyn D. Marketing Specialist Retail Used the software for: 2+ years ### "User Friendly" July 1, 2020 5.0 Pros Shopper Approved is very user friendly and their support is top notch. I like being able to reach out to the customer and while I'm waiting on their response, the review is hidden. This gives our company time to correct any issues. Cons Access to some of the badges and tiers can sometimes be difficult, but overall I am happy with the service. Review Source DP Derek P. Website Support Retail Used the software for: 2+ years ### "Good Review Software" March 25, 2020 5.0 The review form is short and and easy for customers, so it has extremely good completion rates. Pros Simple installation and the best Orders to Reviews ratio I've seen on any merchant Reviews & Ratings software. Cons Filtering could use a little improvement; would be nice to differentiate between an overall score (ex. 1 star) vs. a review having price at 1 star rating. Review Source FK Fred K. owner Retail Used the software for: 2+ years ### "Good , but nowhere to be found" July 12, 2021 5.0 Pros It is a goood system , honest etc but it seems The Googles and Yelps will not acknowledge it , wich really sucks. Yelp is an awfull company and should be out of business, but they are not . We have a great score and a lot of reviews but nobody seems to know about it Cons Google not showing that in our mybusiness , or not even on the first page Review Source SD SHARON D. owner Retail Used the software for: 2+ years ### "GREAT RATING SERVICE" November 19, 2020 5.0 GREAT TOOL AND CUSTOMER SERVICE. Pros EASE OF USE AND THE ABILITY TO COMMENT ON REVIEWS Cons HAVE NOT FOUND ANYTHING THAT WE DO NOT LIKE Alternatives considered [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Reason for choosing Shopper Approved LIKED THE FORMAT Review Source KD Kim D. owner Publishing Used the software for: 2+ years ### "Great software /company to collect reviews on your website" November 19, 2020 5.0 My experience has been excellent and rarely need support since the software works well. Pros I like that it works seamlessly and user friendly Cons There is nothing that we don't like, however, they just need to be up to date with latest review technologies Reason for choosing Shopper Approved Google was just starting out and Shopper Approved was more established Review Source TW Teresa W. Digital Marketing Manager Automotive Used the software for: Less than 6 months ### "so far so good" January 30, 2023 5.0 They were super helpful in the onboarding process and teaching us how to use their program and it's been super easy to manage reviews as they come in. Pros The organization and ease of having reviews in one place Cons I would like there to be more personalization options Review Source Response from Shopper Approved March 21, 2023 Thank you for reviewing Shopper Approved on Capterra. Please reach out to our support team at 1-888-951-7467 to tell them what kind of personalization options you'd love to see. Our onboarding team will appreciate your noticing their efforts. They've been getting many compliments lately on their service. If you ever have more questions, please reach out to support@shopperapproved.com. CB Cindy B. Customer Service Manager Retail Used the software for: 1-2 years ### "E-Commerce" December 11, 2023 4.0 Pros It's very helpful to see the customer reviews and to act on any questionable ones quickly. We've recently included a Q & A section and have begun to answer the questions. We love this because the answer will most likely help another customer. 5 star rating programs are very common place now and is needed for the customer's confidence. Cons So far the customer support team and product team have been very helpful. Review Source RB Richard B. Director Retail Used the software for: Less than 6 months ### "Cycle Shop review of Shopper Approved" August 29, 2021 5.0 Excellent from the beginning. The sales, onboarding and support team are super-responsive and really helpful. Pros The Customer Care centre is really easy to use. Cons Nothing really. Integration was especially easy. Review Source PH Paul H. COO Retail Used the software for: 2+ years ### "Shopper Approved proves its value every day" July 4, 2020 5.0 It has, without a doubt, helped us to grow our business far beyond what we could have without it. Pros The most effective 3rd party review service we've ever used. Hands down. Cons No cons so far that Shopper Approved has not already resolved or is already addressing for us. They are very responsive to our concerns. Review Source MT Michael T. CEO Retail Used the software for: 1-2 years ### "Excellent Product and Incredible Customer Service" May 6, 2022 5.0 Pros I have used other apps and Shopper Approved is by far the best. It has all the "bells and whistles" needed. Plus, the Customer Service Team is outstanding and ALWAYS responds very quickly. Cons I do not have a con for this software. It does the trick! Review Source KP Kip P. Owner Wholesale Used the software for: 2+ years ### "Long Term Customer Review" February 23, 2021 5.0 Pros This solution works well and has a high success rate for obtaining customer feedback. Cons I would like to be able to have a 2-4% Veto solution, since their is a % of angry people that try to use reviews as extortion method. Review Source SV Sofia V. CEO Automotive Used the software for: 2+ years ### "Grow your business " August 25, 2020 5.0 It has a very positive impact on our business Pros Ease of use Ease of implementation Bold presence on the site Cons Negative review is like a weapon and sometimes used very undeserved . It would be nice to filter it if it addressees problem with shipping, for example. Review Source sR scott R. president Automotive Used the software for: 2+ years ### "Shopper Approved is Great" March 18, 2021 5.0 Great until last year when Google made some changes. Now the number of our reviews doesn't make too much of an impact. Hoping this gets updated soon! Pros Easy to integrate. Collects reviews efficiently. Cons Recent changes made by Google only displaying a small fraction of our actual reviews. Review Source JD Joseph D. Owner Automotive Used the software for: 2+ years ### "Review for Shopper Approved" July 1, 2020 5.0 Best value for the money. Pros Very easy to set up and use, also to keep track of reviews. Cons Too many steps for a customer to reply, we get less than 1% of replies back from customers who left us a negative review after we reach out to them to try and help. Review Source DM David M. President Construction Used the software for: 2+ years ### "Shopper Approved Review" November 24, 2020 5.0 Pros Of all the day to day task and software I monitor, I don't have to spend little, if any, effort into monitoring Shopper Approved. It is a reliable program. Cons I really don't find any negatives with the Shopper Approved program. Review Source MO Michelle O. COO Consumer Goods Used the software for: 2+ years ### "Get to know your customers" September 1, 2020 4.0 We are able to get insight into our customers habits and are able to adjust as needed. Pros We love being able to see what our customers think of our products and our website. Cons It doesn't sink as well as we would like with Google and other SE Review Source MP Marty P. Director of Operations Computer Software Used the software for: 2+ years ### "Supports are SEO marketing" February 18, 2021 5.0 We have been a customer for about 4 years. Pros Shopper Approved is a great service to support your SEO campaigns as long as you are getting 4+ stars on your reviews. Cons Doesn't seem to show up on all the SEO words. Reason for choosing Shopper Approved Was recommended. Review Source MW Mark W. President Computer Hardware Used the software for: 2+ years ### "The best ratings/reviews platform" February 18, 2021 5.0 Pros Very easy to set up, pricing is reasonable, a great platform for our customers to rate our business. Cons I can't think of any cons at the moment, could always be cheaper I guess. Review Source KS Kimber S. Copywriter Financial Services Used the software for: 2+ years ### "Shopper Approved helps boost customer trust" November 21, 2020 5.0 Pros with shopper approved, we can interact more with customers and let them help other customers know where to get great services. Cons i wish more people knew about shopper approved Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.