Actionable Science

Virtual Workforce


5 / 5
3 reviews

Who Uses This Software?

Enterprise- We offer Virtual agents for Customer Support, IT Helpdesk, HR Helpdesk, Employee Concierge


Average Ratings

3 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $1.00/month/user
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Actionable Science
  • www.actionable-science.com
  • Founded 2016
  • United States

About Virtual Workforce

Actionable Science provides AI-powered virtual employees who are designed to serve in Helpdesk, HR, Sales or Employee Concierge roles. We are extremely cost efficient and bring ready-to-deploy, mature products to help you start your AI journey! No expensive services contract, no learning curve, no experimentations. Powered by the latest in AI and Cognitive Automation technologies, our AI Bots can TALK-THINK-ACT. Visit our website - www.actionable-science.com/ to know about them in detail.


Virtual Workforce Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management
  • Chatbot
  • For eCommerce
  • For Healthcare
  • For Sales
  • Multi-Language
  • Predictive Analytics
  • Process/Workflow Automation
  • Virtual Personal Assistant (VPA)

Virtual Workforce Reviews Recently Reviewed!


Developing Better Functionality - Chatbot

Nov 13, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Chatbot worked and functioned as described. Responses to pre programmed questions are typically prompt and accurate. Chat bot is easy to learn and navigate. Ability to customize analytics is very useful and informative.

Cons: The Admin console could be easier to use, e.g, having the ability to mass upload questions instead of doing it one by one.

Overall: Overall, our experience has been positive. The team is response to request and questions, prepared on calls and are working toward our goals on time.

Capterra loader

Great Piece of Technology

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Admin Panel, self serve to teach the bot

Cons: Wish the technology had single sign-on and was integrated with our CRM

Capterra loader

Thanks Virtual Workforce for providing us with a viable solution!

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The software is quite intuitive and hence easy to use. The concept or approach to follow for customising the solution maybe not to familiar for many users. It is therefore very important that the team behind this product is very proactive in handholding even clients like us who are not very familiar with Ai based solutions.

Cons: The product has a learning curve but it is more because of the underlying concepts rather than the product itself.

Overall: We are trying to create a AI based personal assistant as the first level support for private but non-critical issues related to reproductive health and Virtual Workforce seems to have been the right choice for us at the current stage of our product.