# BrandWide Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about BrandWide Software - reviews, pricing plans, popular comparisons to other Franchise Management products and more. Source: https://www.capterra.com/p/179750/Brand-Wide --- # BrandWide Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BrandWide ## What is BrandWide? BrandWide is the emerging leader in all-in-one franchise management designed to help franchisors grow, streamline operations, and support franchisees at scale. Manage the full franchise lifecycle in one system, including franchise development, onboarding, training, royalty management, compliance tracking, and day-to-day operations. Use AI-powered sales outreach to recruit franchisees, streamline onboarding with checklists and project tracking, and deliver training through built-in LMS. Manage your entire network from a central AI-powered hub, improve compliance, simplify audits, and automate complex royalty scenarios to ensure accurate, on-time payments. BrandWide also gives franchisees a complete business-in-a-box with local marketing, CRM, and operational tools to help them perform at their best. With web and mobile access, API integration, and dedicated 24/7 support, BrandWide helps franchisors scale with confidence. ## What is BrandWide used for? [Franchise Management](https://www.capterra.com/franchise-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Recognitions Best ease of use Overall rating Based on 27 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Collaboration / 2026 - CRM / 2026 - Email Marketing / 2026 - File Sharing / 2026 - Sales Tracking / 2026 Our "Best of" badge program showcases products with the highest ratings... - Collaboration / 2026 - CRM / 2026 - Email Marketing / 2026 - File Sharing / 2026 - Sales Tracking / 2026 ## BrandWide alternatives Highest Rated [4.7 (908)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (209)](https://www.capterra.com/p/79205/FranConnect-Franchise-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (993)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.6 (6,051)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/179750/Brand-Wide/alternatives/) ## FAQs about BrandWide Overview ### Which roles and teams benefit most from BrandWide? BrandWide is most used by franchise executives, owners, and business leaders who need visibility across locations, performance, and growth initiatives. Operations, franchise development, and coaching teams rely on it to standardize processes, support franchisees, and track execution, while marketing, HR, and technology leaders use it to coordinate communication, campaigns, and system-wide oversight. Answer based on 26 reviews Overview ### What company size and industries is BrandWide built for? BrandWide is built for franchise businesses, with reviewer use concentrated entirely in small businesses at 100% and strongest in construction at 15%. It also serves food and beverages and health, wellness and fitness companies, each representing 12% of reviewers, indicating fit for franchise operators across several service-oriented industries. Answer based on 26 reviews Features and Usability ### What are the key features of BrandWide? BrandWide offers brand management, customizable branding, campaign management, and marketing automation for multi-channel email, landing pages, and lead capture. It also includes CRM, contact management, sales pipeline management, workflow automation, reporting and analytics, access controls/permissions, and API support for connected operations. Integrations ### Which third-party tools and platforms does BrandWide integrate with? BrandWide integrates with over 20 third-party tools across storage, productivity, communication, events, and accounting. Key integrations include Amazon S3, Docusign, Eventbrite, Gmail, Google Calendar, Google Drive, Google Workspace, Microsoft 365, Microsoft Excel, Microsoft Outlook, QuickBooks, QuickBooks Online, SendGrid, and GPT-4. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does BrandWide offer? BrandWide provides in person training, live online sessions, webinars, documentation, and videos. In person training and live online sessions support guided setup, webinars cover scheduled instruction, documentation offers written reference material, and videos provide recorded walkthroughs for self-paced review. Answer based on 4 reviews Getting Started and Support ### What customer support options does BrandWide offer? BrandWide provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users describe the support team as helpful, responsive, and patient, especially during onboarding, customization, and training. Some note quick problem resolution and clear guidance, with occasional minor issues corrected promptly. Answer based on 9 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. CRM 4.9 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Lead Management 5.0 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Task Management 4.8 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Customer Database 5.0 (7) 71.43% of 7 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Document Management 5.0 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Alerts/Notifications 5.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges BrandWide 219 features An @mention is a way to tag or notify a specific person about a message/post Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Manage the process of evaluating documents or requests submitted for approval Creation, administration, and evaluation of assessments or tests Assign issues and tasks based on availability or required skills Supports flexible learning at different times (i.e., learners can access course materials at their own pace) Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Create a targeted plan, schedule resources, and determine long-term goals for the audit process A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Data is backed up automatically to prevent data loss Create and automatically send premade copy in response to customer messages Create, manage, and send invoices or bills to customers Supports learning paths that combine in-person classes with online/virtual courses Group collaboration to solve ideas in a productive and concentrated manner. The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. Tools that allow users to create and publish courses and course material/content LMS functionality built-in for content delivery Track and manage schedules and meetings via an integrated calendar Collects essential call data such as call origin, call destination, call length, and other transaction details Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Set campaign schedules by selecting start, pause, and end dates Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders Communicate using direct chat or messages within the system Track the amount of clicks on individual products to measure campaign results Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Tracking, calculating, and paying commissions and earnings to employees Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Manage, organize, and store contact information Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Software specialized for corporate use Investigate and take action at root cause or error in processes to prevent recurring issues Create, organize, and assign courses to users Track which progress and course materials have been completed by each user Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Protect sensitive data for digital privacy Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Graphical representation of data Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Digitally sign online documents Plan, execute, and analyze email marketing campaigns Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Set up automated email sequences to streamline outreach and engage leads/contacts Pre-made examples and templates for emails Track delivered, received, and opened emails Track employee schedules, availability, and performance across projects and tasks Convert data into a code for security Tracks metrics that provide insight into how a user interacts with any interface or product Confirmation of the enrollment of a student in a course, class, activity, or program Predefined actions automatically performed on the occurance of specific events Training that is provided to learners outside of a company Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Plan, manage, and track the financial activities of an individual or organization Intended to be used by field service companies Form predictions based on past and present data/trends Store, manage and track all forms in a centralized location A central repository to manage branding content across franchisees. Track and manage the day-to-day operations of all franchise locations. Games or game-like elements to track progress and reward accomplishments Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies Ensure compliance with the General Data Protection Regulation protocols Use AI to generate content in the form of text, images, videos, etc. Establish measurable goals and objectives and track their progress over a specific period of time Track student's scores and grades on course materials Add, edit, and manipulate HTML code directly Store and manage images Manage and track all disruptions and incidents Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Track interaction history by documenting conversations for contacts Allow the audience to interact or engage with the content Track and manage inventory levels to maintain proper supply Identify and respond to unexpected problems or failures (ie. "negative events") Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Visualization tool to organize and optimize tasks and track their status at every stage of workflow Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Create landing pages or online forms designed to capture new leads and prospects Automatically identify and save contact information of potential customers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Score a lead based on quality or likelihood to buy/convert based on predetermined criteria Boards that use custom metrics to show how leading performers compare to other individuals/teams Students can access materials and communicate with instructors via their online student profile Organize and track educational activities Designing course materials to be completed in a sequential order for personalized learning purposes Manage contacts across multiple mailing lists Automate workflows and trigger campaigns based on customer actions Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding Communicate using messages within the system Monitor task progress and planned accomplishments to better manage project status Access software remotely via mobile devices Access the system via a mobile application Access for students to complete learning materials on mobile platforms Optimize content to ensure it is easily accessible for mobile users Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Manage and support multiple locations Ability to handle several projects simultaneously Create and update newsletter content to increase engagement Ability of websites, web applications, or mobile applications to function without an active internet connection Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Website through which businesses can sell goods or services over the internet A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Generative AI models can create personalized recommendations for users based on their preferences and behavior. Create, manage, and track policies and procedures within an organization Predict future data based on historical data sets Preview materials before finalizing projects Arrange tasks based on the level of priority or urgency Present a catalog of inventory that customers can view Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history Document and report the progress of ongoing projects Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints Tools designed to streamline the process of lead generation and management for sales teams Generate quotes or estimates for customers Preview and make real-time changes in the web content Files and folders are updated in real-time when changes/edits are made Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Set the frequency of a task's occurrence Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Process of planning, scheduling and executing the optimal and effective use of human capital across projects Monitor sales and make necessary adjustment in order to increase demand and revenue Analyze potential risks across the organization Initiate collection and analysis of known risks Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Set & manage permission levels based on user roles and restrict access to only authorized individuals Streamline royalty relationship management via payment processing, lease tracking, reporting, and more. Define, track, and/or automate sales activities and sales processes Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Adherence to the standards outlined in the SCORM (Sharable Content Object Reference Model) framework Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Group leads or contacts based on their specific characteristics Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge Allow users to access multiple services after entering their login credentials once Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Add or remove subscribers from mailing lists Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Real-time, interactive learning experiences where participants engage in learning activities simultaneously Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Create, save, and re-purpose templates for emails, forms, etc. Organize customer data and accounts by user or geography Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards Create tools to measure student retention of learning material and lessons Set up connections to third-party platforms to improve business processes Log and record hours worked and costs spent to assist in billing and invoicing Track the amount of time spent on a job or task A digital list of items that need to be completed Back-office tasks (i.e. schedule courses, organize resources, course registrations, and email reminders) Track employee/learner's progression through training programs Transfer queries and organize messages between agents Extra layer of security that requires not only a password and username but also something specific to that user Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Connect with meeting participants remotely over video Classes/sessions accessible via web browser of built-in video conferencing Built-in website builder or integration with third-party site Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.9 (27) 4.9 Based on 27 reviews ## Pricing Value for money 5.0 (27) Value for money 5.0 (27) 5.0 Based on 27 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[ Docusign](https://www.capterra.com/p/121506/Docusign/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (27) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (27) 5.0 Based on 27 reviews ## User reviews Overall rating 5.0 Based on 27 reviews Filter by rating 5(26) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KA Karen A. Director of Training and Support Management Consulting ### "An Intuitive, Feature-Rich CRM for Franchise Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 11, 2026 Our overall experience with BrandWide has been fantastic. It delivers incredible value for money by giving us a powerful, feature-rich tool that remains simple and enjoyable to use daily. The combination of an ease of use interface, seamless franchise collaboration, and stellar development and customer support has made it an essential asset for our network's success. Pros What I love most about BrandWide is how user-friendly and intuitive the interface is. Right from day one, navigating the platform felt natural, and our team didn't need weeks of heavy training to get comfortable. The layout makes managing multi-locations and franchisees incredibly straightforward. Everything our consultants need to manage leads, nurturing leads and the client workflows are smoother and much more efficient. The ability for each user to customize their look and feel is excellent. This has been key to our users satisifaction with the CRM. Allowing them to customize for their needs and not be forced into a one size fits all CRM. Cons Honestly, there isn't much to dislike. Because it offers so many robust features for multi-unit networks, it can feel a bit overwhelming when you first look at the customization and settings during intial set up. However, because the system is so well-designed, it doesn't take long at all to get the hang of it. Switched from [FranConnect](https://www.capterra.com/p/79205/FranConnect-Franchise-Software/) Did not have the support or feature functions we needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Carlos S. CFO Events Services ### "Owner-Member" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 31, 2026 BrandWide delivers great value, adapts with us, and provides exceptional support to our franchisees. Pros The level of support; namely from Avik Paul; he is exceptional, responsive, reliable, and unmatched. Cons Mobile app/UI need refinement, but the value is unbeatable and the platform continues to improve.... Alternatives considered [Thryv](https://www.capterra.com/p/156926/Thryv/) Reasons for choosing BrandWide Unbeatable value and exceptional support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Seth A. CEO Sports ### "Great job!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 My overall experience with brand wide has been excellent. I’ve really appreciated all of the hard work that my support staff especially a Vic has put in to helping me learn the system. Answer any questions I have an integrate lead capture forms with various marketing agencies and web developers I feel like I have a solid support system and structure for building out the new franchise system. Pros The software is very well organized so learning it has been pretty straightforward. It also is very comprehensive so I feel that as we grow as a franchise system will start to use all the different features which is great not to have an additional software we have to use also the support staff on boarding process has been amazing and super helpful. Cons There’s nothing that stands out as being bad per se although I have not yet used the royalty features yet or the on boarding task features just yet but so far the lead generation and workflow flows for that are great Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ethan K. Founder Retail ### "BrandWide: The Best Franchise CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 17, 2026 10/10, phenomenal team, strong product, lots of different types of workflows and allowed us to award our first 11 franchisees in 6 months! Pros They're super strong communication, customer tailored support and will always be there when you need them! Cons Nothing at all honestly. They were there at all times when I needed them. Compliance functionality was pretty cool as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JJ Jen J. Director Construction ### "5\* Service from BrandWide" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2026 Pros Engaging with BrandWide for the development of our CRM system has been a fantastic experience. We would particularly like to extend our gratitude to \[sensitive content hidden\] , whose dedication has been instrumental in the smooth implementation of our system. He has consistently been available, providing invaluable assistance throughout the process. We wholeheartedly offer them a five-star rating and highly recommend their services. Cons There were no substantive negatives to report during our engagement. On the rare occasions if a minor issue did arise, it was addressed promptly, handled with complete professionalism, and resolved without any disruption to our progress. The consistency and reliability of the support provided left no areas of concern throughout the entire project. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Shaun H. Director Franchise Entertainment ### "Director of Franchise Sales" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2026 If you're looking for a great Franchise CRM that's affordable, handles all sales/marketing, and with great support. Brandwide is a great resource and fit. Pros Value for money. Great support. Easy to use and Marketing was a great feature. User interface was flexible and easy. Cons Don't really have any cons. It checked all of our boxes and did exactly what we needed it to do. Great overall experience Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Curt M. President Real Estate ### "BrandWide Recommended for CRM Development" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2025 Overall I am pleased with BrandWide for having taken the time to understand our unique business as part of building a fit for purpose CRM that is interactive, easy to navigate and onboard new staff into all within a cheerful and helpful client relationship. Pros BrandWide has built our CRM for our unique purpose and continues to enhance and support our staff with updates and improvements for ease of use and reliability. We looked at several alternatives and found Brandwide to be superior in client support and overall value for our budget. Cons At times we have had trouble keeping other platforms connected to our CRM including payment platforms though it appears that the connectivity issues usually lie with the other platforms and not BrandWide. In any event, client support when we have a hiccup is fast and results oriented. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KB Kim B. Director of HR Food & Beverages ### "Recommended CRM platform! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 8, 2025 Overall, I have had a positive experience. I believe the value of what you pay for the CRM is worth it. Customer service is great, the features provided are comparable if not better then other CRMs and it is easy to use and figure out things on your own. Pros The customer service at Brand Wide is great. I work with \[sensitive content hidden\] and he is professional, quick to answer and always tries to make the process easier for me. The CRM is easy to use and understand unlike some CRMs I have used in the past. Cons I wish the reporting was more customizable. However, anytime I need a report built or customized a specific way, \[sensitive content hidden\] looks into it. So far, he has been able to build reports I have requested. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) The reason why we decided to switch is because Brand Wide is more user friendly. Alternatives considered [FranConnect](https://www.capterra.com/p/79205/FranConnect-Franchise-Software/) Reasons for choosing BrandWide The main reason of why we did not go with Franc Connect is because of the pricing. Otherwise, we loved Fran Connect's CRM functionalities. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CG Caleb G. Director of Data and Technology Food & Beverages ### "Affordable & Great Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2025 Our Sales Rep was very helpful in finding the right package and getting us the best deal. We were assigned a customer service rep that is extremely helpful in building out and customizing our options to fit our needs... and is also very patient with the thousands of random questions we end up asking on a regular basis. Pros Scalable solution that is customizable to our business needs with round the clock support. It was also very easy for our franchisees to learn to use for their sales reporting. It is helpful for automating franchisee communication and task management. As we grow we will be able to use it to improve our franchisee's experience and streamline growth. Cons I don't have any Cons to list at this time. Even though support is in a different time zone than us, this has not been an issue. Alternatives considered [FranConnect](https://www.capterra.com/p/79205/FranConnect-Franchise-Software/) Reasons for choosing BrandWide Features & Pricing; we were looking for a service that best fit our needs as a Fast Casual dining Franchisor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS James S. Owner Health, Wellness and Fitness ### "Owner of Daycation for Seniors" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2025 Working with BrandWide has been a fantastic experience from start to finish. What we liked most was the platform's comprehensive franchise management system — it seamlessly brings together CRM, marketing automation, operations, and performance analytics in one easy-to-use interface. Pros Their customer support team is exceptional, always responsive and ready to help with onboarding, customization, and training. We also appreciated how flexible and scalable the solution is. Cons There have not been any cons to BrandWide. The team has been great to work with. We asked for training videos, and they are working on creating them for us. Switched from [CRM Analytics](https://www.capterra.com/p/140039/Salesforce-Analytics-Cloud/) Salesforce was not easy to build out. Customer service was lacking. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/179750/Brand-Wide/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [FranConnect vs BrandWide](https://www.capterra.com/compare/79205-179750/FranConnect-Franchise-Software-vs-Brand-Wide)