Novocall

Novocall


5 / 5
101 reviews

Who Uses This Software?

B2B companies, B2C companies, ecommerce stores selling complex products or services, marketing agencies


Average Ratings

101 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Novocall
  • www.novocall.co
  • Founded 2017
  • Singapore

About Novocall

Novocall enables an immediate callback to a businesss potential customers who showed interest in their product or services, based on analyzing their website behavior. It helps businesses to convert on-the-fence visitors into inbound sales calls to a real sales agent. Calls, leads and sales can increase up to 50-70%.


Novocall Features

Vendor has not completed this information.

  • Contact Discovery
  • Contact Import/Export
  • Lead Capture
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Visitor Identification

Novocall Reviews Recently Reviewed!


Good product that cuts your sales cycle time

Oct 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Even if a website is super relevant to its audience, and the site-visitor is interested in what you're offering, most site-visitors give you under 10 seconds before they bounce off your page (either due to lack of interest or the next cat video or article). Novocall's behavioral widget enables you to capture that audience by giving the site visitor an opportunity to connect them with the site-owner / sales team and thus reduce lost sales opportunities. The visitor can choose to connect instantly or even schedule a call. The product is super easy to configure and to use. It creates a professional experience. What I like is the round robin feature that allows me to have other members of my team available to take calls in case I am not around.

Cons: I haven't really faced any issues in using Novocall so far. One minor gripe was that since we have a globally distributed team, with folks living in different time zones, we wanted to different availability hours for each person. The tool does not have the option to set a different time zone for them, yet. However, the support team has made note of this feature request and will look at implementing it if there's enough demand.

Overall: The product is stable and packed with good features and has a highly supportive team - They resolve all issues over their intercom chat. Novocall has certainly made a difference in our sales results. We have tested its widget on specific pages of our site and run email campaigns that direct recipients to that page. The number of calls and sales we have subsequently converted after that have more than made up for our investment in Novocall.

Capterra loader

One of the best app investments I've ever made

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It gives the ability for my online customers to easily get in touch with myself or my staff. We use FAQs and bots but when people shop online, they often have questions that need immediate personal one-on-one answers and Novocall gives an instant solution that FAQs or bots just can't do. On the back end, the ability to easily setup, customize, add other users was a great experience.

Cons: I use another type of software similar to Novocall. It would be nice if after the call customers would receive a notification by sms, email or right through the app to leave a review for our business or just a rating for feedback of the call. But I'm sure they working on this. I use Shopify, and while installation was a fairly easy (just insert a line of code), it would be nice if there's a Shopify integration. But I think this is on Novocall's roadmap as are calendar integrations and more.

Overall: I set up Novocall the very first day I got it. It was great. After using it for a couple days I started getting more customer to speak with and made more sales. I ended up upgrading because the proof was there and it worked. Using the Novocall app my sales have increased and in the first two months alone the amount of sales it brought in paid for the Novocall app 10x over. Thanks JJ and everyone at Novocall. Please keep improving and innovating.

Capterra loader

Experience the Joy of Novocall

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is incredibly easy to set up! I did have some minor question and they were quickly addressed by a real friendly support team. For a relatively new product, the feature set is amazing. Novall is very stable and I have not encountered any glitches in the system. Very excited to have a good alternative for CallPage, which unfortunately has let me down a couple of times. Now in the process of switching my whole setup to Novocall! Definitely recommend. Try it yourself.

Cons: The roadmap is very ambitious. This is not a negative point really. I do expect that their team will roll out new functionality in a fashionable time without disrupting the quality of the service. But that is something only the future will tell.

Overall: Getting my customers to get in touch with me without them needing to dial a number or paying for the call is obviously what Novocall does. It does this very well. My experiences so far are only superb. Very excited about the upcoming features mentioned in the roadmap.

Capterra loader

It works!! But....

Oct 26, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I like that the widget is easy to set up and configure. i like the idea that I can place a really big CALL TO ACTION (call us...literally) on my site.

Cons: I asked a customer service question during regular US Business hours and I was told they were off line. The question was "Can I set up more than one widget". The answer I got back, by email 8 hours later was YES. While that technically was the answer, I don't know how to do it. So, my bad for asking, maybe a poor question. But their bad for not anticipating my real need...the HOW to set up a second wdiget.

Overall: See the information above about my customer service experience. I purchased this from App Sumo for a one time price--based on the customer service I have received thus far I am not sure that I would become a monthly subscriber.

Vendor Response

by Novocall on October 29, 2018

Hi David, I'm sorry for the poor support reply. I've dropped you more information answering your question and let me reassure you that it should not happen again. Also, reviewing our support protocols and guidelines now. Thanks for telling us!

Novocall Pay for itself

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Novocall has helped me to overcome the problem of losing potential customers after they land on my website. It was also super easy to configure across all 3 websites that i have.

Cons: I have not faced any issues yet at the moment.

Overall: By allowing customers to call directly or schedule a call for later, Novocall does a wonderful

job in streamlining my business processes and more importantly, to convert leads. At the same time, the interface is easy to use and the customer service is helpful. I would highly recommend Novocall to all who wish to have a seamless experience in managing calls and leads!

Capterra loader

Simple, clean & almost perfect

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy to install/add to your website, the directions provided by Novocall are fantastic. The instant call feature allows for a professional telecommunications image without requiring a landline or over advertising of a mobile number which we all knows leads to annoying marketing calls! I particularly enjoy the pop up option when a user starts to navigate away from your site or a certain page.

Cons: The only limitation is the rigidness of options. It would be great to be able to deactivate certain features, or have a little more flexibility on pop up timing, widget location. But that's all minor stuff. The only major limitation is lack of integration with your existing calendar, which means you could get a missed call when you are unavailable, making for a poor user experience.

Overall: Overall it's a simple yet highly effective tool that can take your website to the next level.

Capterra loader

Bes and most affordable platform for callback requests

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The app is really clean and customizable. The platform offers the flexibility to customize every aspect of the widget and you can create as many widgets as you want. You can also trigger the popup using different visitor's behaviors. You will be able to integrate it with slack and knows about the call even before the call comes in!

Cons: You don't have the option to have unlimited calls, but, none of their competitors have that option either.

Capterra loader

Works great, gives good leads and builds trust on the brand

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I am a solo entrepreneur who runs a small ecommerce shop that sales internationally. While other online chat tools are great, many times I am not in front of the computer or paying attention to the chat window. Then Novocall comes handy, because customer can just get a free call from any country in the world, and I am alerted by phone of the call, so I can easyly noticed. Also it looks good to have in the website as the icon looks very professional, it shows the country flag to each sutomer (so states that we serve to that country) and it is highly customizable. Also has the option to send a written message, call me later option (schedule a call for when I will be available), or to contact via whatsapp.

Cons: My overall impression is good. At the same time, I must say that I lack data of how people feel about that "call me option". Maybe I should run some AB test to be able to say. I do not get too much calls to tell the truth.

Overall: It has allowed me to close some sales that otherwise would be difficult to close. For example people from other countries that did not really trust a website from other continent, or people wish issues on the check out process.

Calling Widget Is A Must For A Niche Business Website

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Novocall widget was very easy to customize. It did not take more than 5 minutes for me to set up this widget up and running. Only a little code that can be inserted in any webpage for installation. They have a clear tutorial for any instruction. Widget looks very beautiful on one corner of the website. I was able to test it properly and voice quality was so good. It is perfect for any niche idea business website.

Cons: There are some options like disabling automatic call scheduling that cannot be disabled, however, I heard that the team is working on those. Also, call dialing in many countries are still not available for Nonvocal. I like to see many more countries in the list.

Overall: I am very happy got a very good deal. Installed it and checked it. Voice quality was good. It is definitely worth for money.

Good choice!

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love my customer can be called back without spending money. The setting up is very easy. I love to have the possibility to receive customers' telephone number because I like to contact them through Whatsapp. I love Whatsapp function in Novocall.

Cons: I 'd like to choose when and where chat box appear, not automatically when the web page is opened. I want to insert 3 different buttons on my web page: call me, I recall you, write an SMS and I'd like that chat box could appear only when the customer clicks onto each button, and chat box is set up for that specific function...so if click onto I RECALL YOU button chat box appear only with that function, if click onto SEND SMS button chat box appear only with that function.

Overall: Even if I've just started right now some new customers contact me!

Capterra loader

Close more sales and generate more leads the right way

Oct 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The signup process was very easy and the team replied straight away with any questions I had. Novocall is a solid and well coded platform and is perfect for my business and for customers all around the world who would like an instant call back. Novocall hits this out of the park. From defining my working hours, installing this on my site to testing the call quality, everyrhing was intuitive and painless to ser up. I can't recommend this product enough

Cons: None that I can find at the moment. I guess if I was to be picky, I would maybe have a better price structure for the additional call credits. (Buy more and get extra) - it gives the user to spend more and buy in bulk.

Secret Weapon

Oct 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that my calls and conversions have increased since installing the app. Seeing a much higher number of call volume every month meaning more $$

Cons: What I liked least was the fact that there is no call recording, that is an important feature as we would like to hear the conversations. Even if it's not storage forever and it deletes after some time, it could give us some time to download it if we want before it gets deleted when it runs out of space. Just a suggestion :)

Overall: It has been great, their support is very fast and helpful, they have an awesome FB group where you can find all the updates to the app along with collaborate with other like minded people. Overall the app and everything that comes with it has been top notch quality!

Connecting With all my customers including oversea customers

Oct 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It makes connecting to a customer easy and for the customer to reach me for free will reduce their barrier to contact me. If you own multiple businesses, I like the fact that you can create diff accounts to track different customers from each of my business and assign it to any of my staff.

I can also set time limits to avoid international customers calling me at odd hours and I can still return them a call at their requested time.

Cons: If they could open to call more country would be good, but its enough for me now

Overall: I like that fact that it will allow customers to contact me just with a simple click and i can allocate this links to wherever I want them to be.

Never miss another lead

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The fact that it is hands free and fully automated and allows me capture leads that otherwise would have been lost

Cons: The installation was a little bit unclear until I raised a ticket and got the advise I needed

Overall: It's been another good addition to my toolkit of lead capture and so far am happy with it

Great little tool

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: * Easy to use

* Saves lot of money with the calls as customer can directly place a request

* Good customization options with agents, numbers.

* Lot of countries are covered

Cons: * I wish there was a way to make outbound calls from the software dashboard itself.

* I don't want to show Novocall message or a branding , but upgrade price is high compare to its competitors.

* Lot of countries are still missing (specially africa)

Overall: In my opinion, it is a perfect software for any person who would like to enable their customers to make calls. It has saved us lot of time to send them a zoom or skype link as customer prefer phone calls in general.

Good product, always pushing improvements, increase sales

Oct 17, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use and to deploy to a sales team.

You can implement the solution in few clicks on your website and you are ready to convert visitors into leads. That definitely helps to increase your sales cycle time.

Whenever the visitor visits your website there is always always a solution such a call me to know, call me later. But you also have triggers depending on their actions etc.. on the website

Cons: Still a young product we encountered some issue with their integration with Google Analytics and Google Adwords, but they are working to solve it

Overall: Overalll, we recommand it

Capterra loader

Comfortable way of converting visitors to leads

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It's an easy to use tool that connects on one side the customer support/ sales team in an effective way with the visitor from the website. Quite convenient is the feature of implementing the daily working hours of the free person who can handle the calls.

Very comfortable to implement to the website.

Cons: I wish the tool gives the possibility to get the visitors name by asking for it in an additional pop up so the customer support knows with whom to speak before answering the call.

Some features need upgrades to be unlocked - like the amount of calls per month.

Capterra loader

Designed with conversation in mind

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like best about Novocall Is the ability for my website visitors to schedule a call back with me. When we aren't available we still have the opportunity to connect with people who are considering our services.

Cons: I can't think of anything that I don't like about this product. It truly was designed with conversations in mind.

Overall: The first day that we installed Novocall on our website, which was really easy by the way, we had people scheduled calls with us. From those calls we actually had someone purchased tickets to our event that brought in over $1000 of revenue. I would highly recommend this tool to everyone.

Capterra loader

Dealing with wrong entry of phone number

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use of the system to allow people to connect to us easily and fast. Its a really cost effective solution for business that wants quick answer.

Cons: I have experience people having typo error and in the end the call was connected to someone who did not submit the info through the form. This can cause unwanted nunisance to receiver. Worst case scenario is, someone purposely submit false number to request for call and not only make our company a spam but caused us to get into trouble with the law for spam.

Overall: Overall experience is great so far!

Must Have software for turning site visits into calls

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use , interface and analytics.

Cons: Cant say anything yet, so far it has been a great experience.

Overall: I am able to capture and convert web visitors by immediately following up with calls and sms

Capterra loader

Paid for itself on day 1

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Adding the software to my website was simple and took around 15 minutes. The very next day, I received a call directly from the website and turned the caller into a customer.

It doesn't matter what industry you are in, even eCommerce, some customers like to speak with someone and Novocall makes it so simple for them.

Cons: I know they are developing this feature, but it needs to integrate with my diary or else a call could be scheduled when I am not available

Overall: Great product, great support and development.

Capterra loader

Brilliant!

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This widget was so easy to install on our site. It looks great and works flawlessly. This feature pays for itself with just one extra sale per month but we know we're getting much more than that! I just love how it turns passive visitors into actual hot leads so easily.

Cons: Nothing really not to like. I guess the only thing I can suggest for future development would be to also have the option of live chat. That way a 2nd widget wouldn't be necessary

Great For Any B2B Business

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked the call back capability of this software since many of our clients live in different timezones and we can't take their calls on the spot but we can provide a call number on our website which is great.

Cons: That not all countries were supported but they are working on fixing that.

Overall: We added the widgit to our landing page and want to use it for scheduling demos with potential leads. We debranded the widgit as well which is awesome. It's a service that Novocall provides for a small upgrade.

Get your leads on the phone with ease!

Oct 19, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: One of the hardest parts of lead capture is how passive it can be. A visitor comes to your site and surely has lots of questions. But if there isn't anyone there to help answer, that's a big problem and they're probably bounce. With NovoCall, you give new leads the option to immediately hop on a call to get their questions answered and hopefully convert them into a customer or client.

Cons: The installation and setup can take a bit of time, especially if you're not familiar with tools like this. But with a bit of time you can get it up and running on your site without much of a hassle.

Overall: We've worked with Novocall to get it setup on a handful of customers sites, including lawyers and other high ticket businesses that really a way to get leads on the phone so they can close the sale. So far it's been a great tool to have.

Very easy to setup, great support!

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great set of functionalities, very easy to setup and to get it up and running on my website. Great support team, very fast response.

Cons: Would be nice to be able to customize the text message that it sent to remove the Novocall branding or if the Novocall branding has to be there then replace it with a partner/affiliate link.

Overall: So far so good! It's been up on my website for a few weeks now. It's a great way to provide another avenue for customers to easily reach you.

Capterra loader

Great tool, works just like callpage

Oct 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I liked how easy it was to get setup and begin running on my website.

Cons: For us, it just didnt seem to generate any extra calls. Ive seen these tools work great in the past. The other issue was the intergration asepect and being able to book calls into my calander was a big feature I wish they had.

Overall: Overall I loved it. Hoping to come back to it one day but in the meantime I will keep recomneding friends to it.

Novocall

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - I liked the ease of installation and configuration.

- The quality of the connections so far has worked very well

- Widget Customization

- Dashboard interface and very good usability.

- Support of good quality.

Cons: - I hope to see more possibilities of Widget customization

Overall: Overall the experience is very good. A very well built system and a staff open to suggestions. Congratulations Novocall!

Capterra loader

A significant tool to connect with clients

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We really liked this tool as it's giving us an opportunity to connect with our clients as per their availability.

Good call quality and no need of internet to get connected.

Cons: I wish we could set the call duration or can decrease to 10 mins as standard call duration.

Overall: We're quite impressed by this tool and it's certainly a must have tool for all the companies.

Truly recommended

Oct 16, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A lot of features and great customer support. You just send a message (via chat for example) to customer support and they take care. Sometimes it's fast as a few hours. Sometimes it takes a bit longer, a few days. But support is really fast, believe me. You can also customize a widget's look, so it matches your website. If there is something more advanced to be done regarding appearance, you can set CSS styles. They work. For example, I had to move a widget a bit higher so it didn't overlap live chat widget. It was done in seconds.

Cons: Admin panel changes all the time, but it's due to additional features being implemented. So you just have to get used to it.

Capterra loader

A rocket ship for leads and sales

Oct 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Straight to the point contact option for website visitors. Phone calls are the #1 way we close sales in our company.

Cons: Interface could be a bit more streamlined - would like to see custom styling options.

Overall: The gap between inquisitive customers and personal service is always a challenge. Overall, Novocall has enabled us to close this gap significantly.

Capterra loader

Great Team

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. Team is fast to implement update / makes fixes.

2. The software is easily to implement on your site.

3. Big list of country you can get calls from.

Cons: 1. Some features still need enhancement.

2. Integrations have to added to the platform.

Overall: I have had chance to interact with the Novocall team and they are very responsive.

Solves common problem with brands

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a longtime user of IVR software, I'm usually skeptical. But Novocall did a really good job of making an important task really easy to implement. If you have multiple locations, and want to connect the web pages for your multiple locations to their direct phone lines, Novocall makes it easy to do so by creating a new widget for each location.

Cons: I would rather not display Novocall branding so prominently. And I wish there were more customization options for the widget.

Overall: I think Novocall is a terrific solution for companies with multiple physical locations. The inability to set a call duration longer than 10 minutes is going to be a problem for some, so be aware of the limitation.

Exactly what we needed!

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy this makes it for clients to contact us form any where on our page. As opposed to putting a contact form own every page, instead, we can offer an immediate call back which seems more personal.

Cons: Wish we could personalize the messages more for a branded and personal experience.

Amazing Tool!

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use, ease of implementation. Easy lead capture, appointment setter and more! So many various ways t use it, if you get creative!

Cons: The one default is not having the ability to brand emails for call confirmations, etc and no ability for 'sales rep' to get SMS notifications for scheduled call.

Great for instant connection

Oct 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's ready to go out if the box. Easy to set up and use - there are so many creative ways to use this in your business.

Cons: I'd like to have more reps and possibly be able to send it to other numbers

Overall: We are an online radio station and use this as our studio hotline. Whoever is on air gets the calls. It's perfect

Has improved our conversion

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This has beyond a doubt improved our conversion rate. I am not sure if this is unique to Novocall or generically to the product category, but it is working!

Cons: Our traditional contact-us is feeling lonely after implementing Novocall.

Overall: We had a question and they replied back right away.

Amazing, Full Featured Product with great support

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. We set it up for our first time in about 5-7 minutes.

Cons: At first we were a little confused about the text message part and how it worked but customer service is super responsive and explained everything.

Overall: Amazing! We have it on several clients now and they love it.

Novocall Simple

Oct 23, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Pretty easy to use and set up. Not a whole lot of functionallity when it comes to modifying API or HTTP requests, but great for simple call back software

Cons: API and HTTP request functionality. Could use some more integrations of the bat.

Overall: Good, pretty easy and straitforward.

Great product with superb support team

Oct 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The support team has been quick and apt.Jj from support team has been always the point of contact for solving all the questions.

Cons: The coverage of the countries but I am sure they are working on this and will keep adding more and more countries daily ;)

Overall: Superb

Almost perfect

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Believe me this service is incredible, working seamlessly widgets are useful and decent also there are lots of things to discover over there

Cons: There are some language issues and missing countries those have to fix immediately

Overall: Well done good service congratulations

Great small business tool

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: It's great for our current clients or potential new clients who browse our site at night after business hours to be able to schedule a call to get more information on our services or make appointments

Cons: No cons! This application has been great

Must have for anyone that does customer callback.

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The team is absolutely amazing! The speed at which they upgrade and improve the product is remarkable. The support is top notch. New features get added regularly.

Cons: I hope they add more countries and customization options.

Great product, ideal to facilitate the connection with customers

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - ease of use

- very quick implementation

- good customization capabilities

- great interface both on desktop and on mobile navigation

Cons: If it would be possible to optionally disable the messaging to user, it would be perfect

Capterra loader

Easy to use

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple to work,just copy in the code to the website area you want it then you are done

Cons: Nothing for cons since overall it works without any flaws at the moment.

Overall: Being able to allow my possible customers to contact me easy or current customers.

Fantastic utility for service based companies

Oct 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The easiest way for your visitors to get on a call with you

Cons: Customization in terms of design and position on the page. Not able to get it to work in Indian numbers

Overall: Great interface, amazing support, expecting it work properly with Indian visitors

Capterra loader

So far so good!

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to set up and install, and Inlove how you can customize the colors to match your website.

Cons: It'd be nice is the operator's (my) profile photo would show up on the pop up like it does when you click on the phone icon.

Capterra loader

Strategy Sessions Done Right

Oct 17, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I got really excited with this product, because, I immediately saw the benifit of schedualing callback for a strategy session.

I can embed this in my website, have it handle the booking of 20min strategy sessions. It calls me, then calls prospect and connects us together.

Cons: As per my use case, it really needs to be able to intergate with my google calendar. At the moment I am using webhooks and zapier to push appoinments to the calendar, but at risk of double booking with something else.

Overall: This has been an amazing experience, and very excited about the future of this product.

Effective alternative of some costly Providers

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: First of all, The APPSumo Deal was awesome and After that Continuous update from the Team.

Cons: It is in early stage, So Couple of basic features are missing But they are providing continuoes update which is really good.

Great for Lead Capture

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clean and easy to use interface

Easy to install and manage

More affordable than other popular options

Cons: The company is a bit new so there are a few features missing, but I'm sure that would change over time

Capterra loader

Brilliant for increasing conversion

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to set-up and use and instantly improved customer interaction

Cons: It WAS the ability to purchase extra calls but this has been added now as an option so no cons for me!

Overall: INCREASING VISITOR CONVERSION NUMBERS!

Good value prop

Oct 19, 2018
3/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the service offering and simplicity in implementation to our multiple website.

Cons: It has technical issues when it comes to call routing (e.g. try disconnecting the call when you get)

Capterra loader

It actually works!

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It works very well and reps are very responsive to inquiries. Slick UI also.

Cons: How it's charged by each call in 20 min segments. Just a small detail, but other features trump it.

Great Product

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to set up and seeing immediate results

Cons: No complaints. I'd prefer to change the look of the icons used for photos but other than that that is all.

Overall: Awesome! Our customers are using it.

Your Novocall Service is really user-friendly

Oct 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Last 3 Months Your Novocall apps I collect many useful Leads.

Cons: It's really good service for my terracotta tiles business.

This apps really very first. and there have no hidden ads.

An excellent service, an affordable price

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The AppSumo option, giving lifetime access at a small, fixed price

Cons: No cons at this stage, the application works smoothly

Overall: Users of our portal are very satisfied about this new feature

Best software for all

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy installation, great quality and fasted support

Cons: nothing - all works fine, I am looking to add an option to disable the display of the widget after working hours

One of the best products

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use. I, being a noob, found it very easy to use. I can setup new widgets, install and change settings without any issues. The customer service is very helpful and prompt to respond and attend issues if any.

Cons: I was experiencing a bit of delay in calls. The customer support has been informed. Haven't got the chance to test it since as still working on the website. Will test again once my website is ready to launch

Overall: the business I am working with relies on phone calls, not tested yet, however it maybe a good tool to increase the number of calls. Will find out soon!

Capterra loader

Use as toll free phone no

Oct 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: incoming call from any country.Your business call can come from any country.

Cons: Call quality is very good.Easy to manage control panel.

Overall: Recording feature can be added.

Super easy but powerful

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Novocall is super easy to use and has helped my team to book more appointments for my business.

Cons: Quite nothing, the team behind this is awesome!

Capterra loader

For a one-man company, planning can be a hard thing

Oct 23, 2018
5/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the whole idea behind Novocall and I hope it will get me some new clients. There clearly is a lot of development behind the app and I see things moving. So this is also a future investment for me.

Cons: Planning is difficult. I would love to have Google Calendar integration so the software sees when I am not to be disturbed. Now I need to really manage a second agenda at Novocall and yes, that's where the system breaks for me.

Overall: I haven't had any calls yet except for some tests, but current clients do mention they see the option and like what they see.

Worth every penny

Oct 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It does what sone of the most expensive call systems have on the market

Cons: A few extra functions would be good even at a premium cost.

Great Product

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of implementation. The UI is easy to use.

Cons: I would prefer more customization, for example the ability to turn of messaging.

Capterra loader

Convenience of your potential customers being able to call

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The widget is highly customizable and the placement on the site is also flexible. The feature of having offline hours and sending messages in place of calls works great.

Cons: There should be an option of linking it to a button on the website. Typically the screen bottom edges are taken up by live chat. It would be great if it could link to a button just like crankwheel

Overall: It is great for connecting with potential customers on a call straight from your website and it works great in customer service scenarios

Gives Easy Way to Connect with Potential Customers/Leads

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: - Easy embedding of "callback widget" in Portal

- Shorter time to conversion to customers when handling objections of website customers

- "Auto dial to the succeeding agent" in case the first person is busy or not available.

- Informs instantly", before the exit of customers

- Not just limited to embedding the widget but also, provisions "adding a link" to an email.

Cons: - Rare delays while notifying.

- Google calendar is yet to be integrated into it.

Capterra loader

Great Tool for my business

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Features and Customer Support.

I love this tool for my lead generation

Cons: None,

tool is awesome and I like all features

Great tool!

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - easy to start with

- very customizable

Cons: - only few translations available (work in progress)

Easy to setup and to use.

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Really easy to setup. Had no trouble at all.

Cons: So far I've had no issues with Novocall.

Capterra loader

Good Software

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: I really liked the simplicity / functionality. It just works well!

Cons: Can't think of anything... Really works well. The only downside is that it might be nice to somehow have a chatbot mixed with Novocall functionality... I ended up opting to keep my chatbot instead of the Novocall widget, because 2 different chatbots (one on the left, one on the right) was a bit too much. (although I really liked everything about Novocall)

Overall: Awesome software. If phone calls are top priority -- this is a no-brainer.

Great useful product and awesome support!

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: - Support in less than 24h

- Great features

-Widget is awesome

- Professionally looking end product

-Whatsapp is awesome idea

-never let your clients misses you on your website while you are away

-Very flexible implementation.

Cons: -only if it is available in Lebanon for phone calls

Overall: Incredible product, it worked as well as we imagined, and we wish for future they add live chat feature.

keep the great work!

all good wishes from 961Host Team

Great software for communication

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I think this software is a great way to open up an easier line of communication with customers. When consumers want information they can get the instant answer they need or schedule a call back on their time.

Having the ability to completely customize the settings also sets this apart from other services.

Cons: I would have liked the ability to make the "Message Us" feature more prominent.

Cool widget to get your phone ringing

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like that the set-up and install of the widget on my business websites is quick and easy. It's a cool concept to get the phone ringing more from website visitors. The interface is simple and it works well.

Cons: At this point there's nothing I dislike. I'd like to be able to super customize the widget... but I'm sure that will be rolled out eventually.

Making Connection Simple

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I love how easy it is to install and how easy it is for website visitors to use.

Cons: So far I haven't had any issues. Feed back from coach was it was a bit big on the page when people first landed not he website. I didn't see it like that.

Overall: Im excited that it is easy for people to reach out while they are excited about my services on my website.

Easy to set up and use!

Oct 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Automatically connects me to leads without having to remind myself to callback or not connecting with my clients right away

Cons: The number of calls has a high number of minutes available that would preferably be used for increased number of call vs time per call

Overall: Great product.

Capterra loader

Our Conversion Rate is UP!

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: This tool improved our conversion rate.

Cons: Took me some time to setup the tool. But once it is up and running, it was easy to maintain.

Overall: In general, this is a fantastic tool that helped up boost our conversion and gave our customers a positive impression with credibility that they can reach us when they need us!

Capterra loader

Not with the most feature, but not a problem (for me)

Oct 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: Easy to use, clean admin UI, many fields in the UI comes with "?" so I know what they do.

Cons: Some other fields are missing "?" and no explanation at all.

Overall: I run a chatbot development company, and Novocall helps my potential clients to reach us when they check our website and have a thing or two to ask.

Capterra loader

Simple and powerfull tool for any company website

Oct 17, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's mostly easy in configuration, most of language vars can be translated, there are many local/country phone numbers.

Cons: Quality of sound it's good but there is some delay when I speak threou Novacall

Overall: Mostly good. Only thing is this delay in sound but it may be temporary, we'll see.

Great tool for growing your business!

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and great customer support.

Cons: None yet...

Overall: Novocall allows me to actually run my business without constatnly sifting through spam calls. Plus, the leads I've gotten using Novocall have been very high quality... This is a no-brainer for any small business owner!

Capterra loader

Great service...

Oct 23, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Customizable message to owner during call introduction

Cons: I'm happy with the service so far, done css issues, but we're resolved quickly.

Overall: Great way to screen calls if you use a personal number and a great work around for standard international calls from customers

Novocall

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and install. Perfect for freelancers because customers can easily contact them.

Cons: Credits limit are kind of confusing, maybe I just need to read more about that to understand it...

Overall: I have a graphic design business so I neeed a way for customers to quickly and easily contact me.

Capterra loader

Great Tool for Any Website!

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to set up, works well. Gives visitors an easy way to get in touch which is important in my industry.

Cons: Still a young company so some bugs here and there, but I'm sure it will get better with time.

Overall: I like it, my clients like it!

Great software with active dev team

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: - Very easy to use

- Dev team is always listening to customer feedbacks and adding features

- Work on mobile

- Integrated with What'sApp

Cons: - The "per call" pricing model

- I would like to see a live chat integrated with it

Perfect support, great tool!

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I'm trying Novocall and it's a great software with great support. It's good to get instant calls and get more customers.

Cons: - Widget layout must be more flexible by adding custom CSS and open it from a custom link.

Easy to use

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Ease of use to customize and setup made this very easy to add to several different websites.

Cons: Would have like to see a message function more clesrly offered so that users can have two clear action choices

More Client Interaction

Oct 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This allows me to actually grab customers visiting the site that I would never have had the chance at before.

Cons: Haven't found anything I don't care for yet. Seems to be running fine.

Capterra loader

Great Product

Oct 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to install and very user-friendly. Great support

Cons: nothing as yet so thank you for the work you put into delivering a great product

Overall: an option to schedule calls and keep contact with customers

Good service - easy to install

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I pasted the HTML before the body tag and was up and running

Cons: Wish I could hide the message tab because I have live chat and this is redundant.

Overall: Good. I contacted support with a couple questions and got a response within an hour.

Very good Service

Oct 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The tool that calls you to connect you with the customer. Very cool.

Cons: Cant quite think if any cons at this time

Overall: Very good so far. Customer service helps out very fast!

Capterra loader

Good for B2B sales on websites

Oct 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Worked fast: Drop on widget, configure phone number, get inbound sales calls.

Cons: Update email hasn't worked yet-- as of Oct 2018 still minor bug around.

Novacall Makes Leads Easier

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a great software for local companies to help generate leads.

Cons: The amount of calls that one is limiited to is pretty poor with this deal.

Capterra loader

Novocall Review

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy wordpress plugin for easy install

Cons: That i couldn't disable call schedule feature

Overall: We are new but so far its been a great product we are satisfied.

The one service that you didn't know you needed

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's ease of use and attention-grabbing widget for my website.

Cons: Some customization that's not available at the lower brackets.

Amazing product at an amazing price.

Oct 17, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The core callback software, which works as advertised.

Cons: Reporting UX could do with some additional polish.

Overall: Great and responsive team

Capterra loader

Simple - set up in minutes.

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to set up, looks good on the site - plenty of options to configure.

Cons: Image resizing for my logos was a hassle.

Capterra loader

Still deciding if it was worth it

Oct 19, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Has nice features -- I like the variety of options

Cons: I'm still wondering how much better it is than a simple and free call now button.

Good Software Early in its life cycle

Oct 24, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Simple and easy to install. Can be up and running in minutes

Cons: Lack of international numbers available for international users

Takes a simple approach to a common problem

Oct 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It does everything it promises. I like that it is easy to set up and intuitive to navigate. The "business hours" feature is great as well.

Cons: One particular feature is missing or difficult to configure. That's the number shown on the Caller ID that the end user sees. It seems like this is something we can control, but none of the settings seemed to work.

Overall: Its been a fantastic tool to add to landing pages we create for our digital marketing efforts.

Worth of investment for all "Saleshackers"

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Novocall is very easy to use and UX/UI is superb.

Cons: All of their translations are not ready yet.

Quick and easy customer phone service

Oct 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the way that it connects with your website to provide customer phone service effectively. It has lots of integrations and is easy for the customer

Cons: I found that occasionally calls can be buggy, but not significantly enough to be a major problem.

Capterra loader

It's a nice extra tool to have access to.

Oct 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: It's looks pretty good on a website. I like how it behaves to the end user.

Cons: I struggled a little setting up the right people to get alerts. It's hard to really know if I'll get a lift by using this over other CTA options.

Capterra loader

Great product, great service

Oct 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customization

Versatile

User Friendly

Great Customer Service

Cons: None. I think they try to please all customers and accommodate. Very reasonable in finding solutions.