--- title: "Novocall Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Novocall Software - reviews, pricing plans, popular comparisons to other Inside Sales products and more." source_url: "https://www.capterra.com/p/179782/Novocall/" page_type: "product" language: "en" --- # Novocall Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Novocall ## What is Novocall ? Novocall is a cloud-based call automation system for SMBs. We help sales and support teams communicate efficiently through click-to-call, outbound call automation and call tracking. By integrating with CRMs and calendars, we help SMBs reduce lead response time and improve conversion time. Novocall is trusted by 2000+ companies worldwide. Start a risk-free trial today. ## What is Novocall used for? [Call Recording](https://www.capterra.com/call-recording-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/)[Inside Sales](https://www.capterra.com/inside-sales-software/) Top alternative Featured Overall rating Based on 109 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $25 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Novocall ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.novocall.co&name=Novocall ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Novocall 4.8 (109) VS. [4.7 (908)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting Price $25 Per User, Per Month Starting Price $14.99 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (109) Ease Of Use 4.5 (502) Value For Money 4.8 (99) Value For Money 4.7 (444) Customer Service 4.9 (94) Customer Service 4.8 (439) ## Novocall alternatives Highest Rated [5.0 (75)](https://www.capterra.com/p/156125/Phonexa/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (6,079)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Novocall Overview ### What problems does Novocall solve? Novocall solves lost website leads, slow follow-up, and missed sales conversations by letting visitors request instant callbacks or schedule calls directly from landing pages. Sales teams, freelancers, agencies, and online businesses use it to reduce bounce-offs, route calls to available staff, manage business hours, and turn high-intent traffic into appointments. Answer based on 61 reviews Overview ### Which roles and teams benefit most from Novocall ? Novocall is most used by founders, owners, CEOs, and other business leaders who want to capture more inbound leads and speed up sales conversations. Marketing teams and business development staff use it to connect website visitors with calls faster, improve conversion rates, and streamline lead qualification and follow-up workflows. Answer based on 109 reviews Overview ### What company size and specific industries is Novocall built for? Novocall is designed for small and medium-sized businesses that rely on phone calls for sales and customer support. It fits companies selling customizable products or services, especially those that need high-touch communication and frequent direct contact with customers. Features and Usability ### What are the key features of Novocall ? Novocall includes core lead generation and call tracking features centered on its callback widget. Reviewers often mention instant callback, scheduled callbacks, widget customization, business hours, and visitor behavior triggers as key differentiators. Common call handling features include call routing, lead capture, SMS messaging, and integrations for website-based customer contact. Answer based on 37 reviews Pricing ### How much does it cost and what fees or limitations are included? Novocall starts at $25/user/month for the Starter plan, while Pro costs 49/user/month, and both offer annual billing plus a 7-day free trial. Reviewers call it cost effective and money-saving, but some mention high upgrade pricing versus competitors, per-call pricing, and wanting better bulk call-credit rates. Answer based on 12 reviews Integrations ### Which third-party tools and platforms does Novocall integrate with? Novocall integrates with 10 third-party tools, including Salesforce Sales Cloud for CRM, Google Ads, Google Analytics 360, and Meta for Business for marketing, plus Google Calendar, Microsoft Outlook, Microsoft Teams, Slack, Telegram, Flock, and Zapier for scheduling, communication, and app connections. Answer based on 11 reviews Getting Started and Support ### What training and onboarding options does Novocall offer? Novocall provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided setup and direct instruction, webinars offer structured group learning, and documentation gives written reference material for self-paced review and feature lookup. Answer based on 1 reviews Getting Started and Support ### What customer support options does Novocall offer, and how do users rate the experience? Novocall offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as fast, responsive, and helpful, with quick answers during setup and troubleshooting. A few report occasional delays, limited guidance in some replies, and isolated issues such as offline coverage or email bugs. Answer based on 55 reviews Client support ### How well does Novocall support customer communication? Novocall makes customer communication easier by letting website visitors request instant callbacks, schedule calls, and sometimes message from the widget. Small businesses, service teams, and B2B users like the simple setup and lower contact barrier, though some want branded emails, SMS alerts for reps, live chat, and broader integrations. Answer based on 30 reviews ## Features AI summary Based on 890 Inside Sales reviews Capterra reviewers highlight these as the features buyers care about most when choosing inside sales software: - **Lead Management** (**42%** of reviewers rated this feature as critical) - **Contact Management** (**34%**) - **Lead Capture** (**43%**) Novocall supports **Lead Management** and **Lead Capture**, helping sales teams track prospects and bring new leads into the pipeline more efficiently. However, it does not include **Contact Management**. Instead, it offers other important features that reviewers also value, such as **CRM** (**42%**) and **Call Recording** (**49%**). These features give teams a central place to manage customer data and review sales conversations, helping businesses improve follow-up, maintain better records, and close deals more effectively. Call Routing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls Calendar Management Track and manage schedules and meetings via an integrated calendar Novocall 33 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Keyword Tracking: Track and monitor a specific set of keywords - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Recording: Record live video calls to play later - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.6 (109) 4.6 Based on 109 reviews ## Pricing Value for money 4.8 (99) Free Trial [View pricing plan details](https://www.capterra.com/p/179782/Novocall/pricing/) Starter $25.00 Per User,Per Month It includes: - Admin & Security - Call Distribution - Call Forwarding - Call Recording - Calls - Facebook Pixel - Flock - Google Analytics - Inbound Call Automation (Contact Form) - Inbound Call Automation (Website Widget) - Microsoft Teams - Outbound Caller - Slack - SMS Reminders for Scheduled Calls/Meetings - Support - Zapier Pro $49.00 Per User,Per Month It includes: - Admin & Security - Call Distribution - Call Distribution to Teams - Call Forwarding - Call Recording - Calls - Facebook Pixel - Flock - Google Analytics - Hubspot - Inbound Call Automation (Contact Form) - Inbound Call Automation (Facebook Form) - Inbound Call Automation (Website Widget) - Microsoft Teams - Outbound Call Automation (Autodialer) - Outbound Caller - Salesforce - Slack - SMS Reminders for Scheduled Calls/Meetings - Support - Webhooks - Zapier Enterprise Contact Vendor for Pricing It includes: - Admin & Security - Call Distribution - Call Distribution to Teams - Call Forwarding - Call Recording - Calls - Facebook Pixel - Flock - Google Analytics - Hubspot - Inbound Call Automation (Contact Form) - Inbound Call Automation (Facebook Form) - Inbound Call Automation (Website Widget) - Microsoft Teams - Outbound Call Automation (Autodialer) - Outbound Caller - Salesforce - Slack - SMS Reminders for Scheduled Calls/Meetings - Support - Webhooks - Zapier Value for money 4.8 (99) 4.8 Based on 99 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (94) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (94) 4.9 Based on 94 reviews ## User reviews Overall rating 4.8 Based on 109 reviews Filter by rating 5(91) 4(16) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent MB Marco B. Marketing Manager Marketing and Advertising ### "Good alternative to Calendly with LTD" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 6, 2022 Pros The fact that it's easy for use and the pricing Cons I wasn't happy with customer car for a basic feature that was removed and it took 1 month to see it back (buffer time, no 0 mins) Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) Pricing Reasons for choosing Novocall Good offer for lifetime plan, no subscription Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Egor U. CEO Marketing and Advertising ### "Helps to connect with potential customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 5, 2021 Novocall helps me a lot to get my phone ringing by pro-actively prompt the set visitors to contact me with their booking requests. Pros The Novocvall puts a widget with the phone icon on it on the screen (bottom right for example) and clients can connect to an agent by entering their phone number and asking to Call them now or they can schedule a call later. They also can message from there instead. The best part is that you can set up this as a popup on scroll, or after a certain time, on idle. Therefore you proactively prompt your site visitors to connect with you. Cons No voicemail Can not import and host your own numbers Call recording is only available on a Business plan Only works as a website widget. Can not be set up as a direct call dial to the agents' numbers Can no the used as a call tracking Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Machine operator Food Production ### "Novocall" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 March 3, 2021 It was ok wish there was more calling options and time. Pros Novocall at one point was very good since it helps those who dont have a phone call though internet which I used to do. Cons It is only internet based so if you are outside and you dont have data this wont work. Also you only have a limited number of calls. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ZK Zehra K. Recruitment Consultant Human Resources ### "Novocall is a great choice to win potential customers!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2020 Pros I love that Novocall allows you to chat with potential customers on different messaging apps. Our potential customers have increased 3 times after using Novocall. I saw how the right choice was by choosing Novocall for investment. It helps businesses increase their sales and I love it.Ease of use is another advantage. Adding the software to my website was easy and quickly installed. In short, it is a great software that I like in every respect. Cons I can't say anything negative about this software. It's a successful software that I love to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Marketing Marketing and Advertising ### "Great to capture hot leads" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 31, 2019 Pros It was easy to integrate onto our website and allowed us to have a very compelling call to action for our potential customers. This app is very customizable and allows to adjust most every aspect. This allows a visitor to visit our page, then be connected with a process to schedule a call - capturing their information for a quick follow up if the customer chooses. Cons So far, I haven't found anything that is a con so far with this platform. The only potential issue I see with this is that if you have a call center teammate that tis not in the same time zone as you, that could cause some issues on the availability. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. XF Xavi F. CEO Leisure, Travel & Tourism ### "Fast " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 13, 2019 Fantastic Pros Interface and the whole platform is really intuitive and fast to use. Cons Practically nothing, but the professional plan has only 30 days calls history and this is really low. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Gourav M. Software Engineer Human Resources ### "Saves lot's of time from email follow-ups and chatting" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 24, 2019 We're quite happy and it's really good for B2B clients as saving our time, efforts and money. Sometimes the clients got afraid of getting a call from an international number. Pros It's really a good tool which converts visitors in lead or callers. Chances of increasing the prospect are really quite high. Cons I wish if we can set the duration of call from 5 mins to 10min as who on earth has time to talk for 20 mins? Secondly, they need to increase the number of countries from 42 to at least 80. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KL Krzysztof L. CMO Retail ### "Could I have invested money better? No way!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 18, 2019 I'm not sure if there is any better way to invest your money as far as customer service and contact with potential clients is concerned. Pros First of all support is exceptional. They listen and they develop this tool really fast. Cons I'd love to see Matomo Analytics integration just the same way as Google Analytics is implemented. From the developer's view it's really easy. Events are handled the same way, just event name differs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM jose M. telemarketer Telecommunications ### "Novocall: Always Accurate" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 6, 2019 Novocall is the best! Pros Novocall is the best for my business. Find potential customers who show interest in your product or services. It can help businesses increase sales! Cons No cons with Novocall. It is the perfect solution for your business! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RD Remi D. Vice President Information Technology and Services ### "Just wahoo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2018 Pros So easy to setup You just need to clic and the software is ok PS: their support is really reactive Cons Maybe, the design. but each time I had a problem I email the team. A couple of weeks later the features / requests was implemented. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/179782/Novocall/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Agile CRM vs Novocall](https://www.capterra.com/compare/135148-179782/Agile-CRM-vs-Novocall)