--- title: "Novocall Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Novocall Software - reviews, pricing plans, popular comparisons to other Inside Sales products and more." source_url: "https://www.capterra.com/p/179782/Novocall/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Novocall Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Novocall ## What is Novocall ? Novocall is a cloud-based call automation system for SMBs. We help sales and support teams communicate efficiently through click-to-call, outbound call automation and call tracking. By integrating with CRMs and calendars, we help SMBs reduce lead response time and improve conversion time. Novocall is trusted by 2000+ companies worldwide. Start a risk-free trial today. ## What is Novocall used for? [Call Recording](https://www.capterra.com/call-recording-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/)[Inside Sales](https://www.capterra.com/inside-sales-software/) Top alternative Featured Overall rating Based on 108 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $25 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Novocall 4.8 (109) VS. [5.0 (76)](https://www.capterra.com/p/156125/Phonexa/reviews/) Starting Price $25 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (109) Ease Of Use 4.7 (503) Value For Money 4.8 (99) Value For Money 4.8 (445) Customer Service 4.9 (94) Customer Service 5.0 (440) ## Novocall alternatives [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (6,134)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.3 (720)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars ## FAQs about Novocall Overview ### What problems does Novocall solve? Novocall solves lost website leads and delayed customer responses by letting visitors request instant callbacks, schedule calls, send messages, or contact teams through WhatsApp. Sales, customer support, ecommerce businesses, and service teams benefit from behavior-triggered widgets, round-robin call routing, availability settings, and customizable call prompts that connect prospects with available staff. Answer based on 68 reviews Overview ### Which roles and teams benefit most from Novocall ? Novocall is most used by founders, owners, CEOs, and other business leaders who need to capture and respond to website inquiries quickly. Marketing managers use it to convert campaign traffic into calls and track leads, while operations teams coordinate follow-ups, appointment requests, and customer contact across sales-focused workflows. Answer based on 109 reviews Overview ### What company size and specific industries is Novocall built for? Novocall is designed for SMBs that rely on phone calls for business, sales, and customer support, as well as companies selling customizable products or services that require frequent, high-touch phone communication. It fits service-oriented businesses that need direct caller interaction rather than self-service only channels. Features and Usability ### What are the key features of Novocall ? Novocall includes core call tracking and lead generation, centered on a customizable website callback widget. Visitors can request an instant callback or schedule a call, while behavior-based triggers prompt engagement. Call routing with round-robin agent assignment, business hours, SMS messaging, and WhatsApp contact options support sales and customer-service workflows. Answer based on 37 reviews Pricing ### How much does it cost and what fees or limitations are included? Novocall offers the Starter plan at $25 per user/month and the Pro plan at 49 per user/month, with annual billing and a 7-day free trial. Reviewers describe it as cost-effective, though some cite per-call pricing, additional call-credit pricing, and a comparatively high upgrade price for branding removal. Answer based on 12 reviews Integrations ### Which third-party tools and platforms does Novocall integrate with? Novocall integrates with 10 third-party tools, including Salesforce Sales Cloud for CRM, Google Ads, Google Analytics 360, and Meta for Business for marketing, plus Google Calendar, Microsoft Outlook, Microsoft Teams, Slack, Telegram, Flock, and Zapier for scheduling, communication, and workflow connections. Answer based on 11 reviews Getting Started and Support ### What training and onboarding options does Novocall offer? Novocall provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material for self-paced learning and feature lookup. Answer based on 1 reviews Getting Started and Support ### What customer support options does Novocall offer, and how do users rate the experience? Novocall offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users commonly describe the support team as fast, responsive, helpful, and effective at resolving setup questions. Some users report delayed email follow-up or limited guidance after an initial response, particularly when live assistance was unavailable. Answer based on 55 reviews Client support ### How does Novocall help businesses support website visitors? Novocall helps businesses connect website visitors with staff through instant callback requests, scheduled calls, and messaging options. Small business and customer service teams value the easy website widget setup, working-hour controls, and flexible agent routing. Some users would like more branded confirmation emails, SMS alerts, and additional integrations. Answer based on 30 reviews ## Features AI summary Based on 891 Inside Sales reviews Capterra data shows that buyers of inside sales software rank the following features as their top priorities: - **Lead Management** (**42%** of reviewers rated this feature as critical) - **Contact Management** (**34%**) - **Lead Capture** (**43%**) Novocall supports **Lead Management** and **Lead Capture**, helping sales teams track prospects and bring new leads into the pipeline more efficiently. However, it does not include **Contact Management**. Instead, it offers **CRM** (**42%**) and **Call Recording** (**49%**), which give teams a way to organize customer information and review conversations for coaching, follow-up, and sales improvement, helping businesses manage outreach more effectively and close opportunities with better context. Call Routing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls Calendar Management Track and manage schedules and meetings via an integrated calendar Novocall 34 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Keyword Tracking: Track and monitor a specific set of keywords - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Recording: Record live video calls to play later - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.6 (109) 4.6 Based on 109 reviews ## Pricing Value for money 4.8 (99) Free Trial [View pricing plan details](https://www.capterra.com/p/179782/Novocall/pricing/) Starter $25.00 Per User,Per Month It includes: - Admin & Security - Call Distribution - Call Forwarding - Call Recording - Calls - Facebook Pixel - Flock - Google Analytics - Inbound Call Automation (Contact Form) - Inbound Call Automation (Website Widget) - Microsoft Teams - Outbound Caller - Slack - SMS Reminders for Scheduled Calls/Meetings - Support - Zapier Pro $49.00 Per User,Per Month It includes: - Admin & Security - Call Distribution - Call Distribution to Teams - Call Forwarding - Call Recording - Calls - Facebook Pixel - Flock - Google Analytics - Hubspot - Inbound Call Automation (Contact Form) - Inbound Call Automation (Facebook Form) - Inbound Call Automation (Website Widget) - Microsoft Teams - Outbound Call Automation (Autodialer) - Outbound Caller - Salesforce - Slack - SMS Reminders for Scheduled Calls/Meetings - Support - Webhooks - Zapier Enterprise Contact Vendor for Pricing It includes: - Admin & Security - Call Distribution - Call Distribution to Teams - Call Forwarding - Call Recording - Calls - Facebook Pixel - Flock - Google Analytics - Hubspot - Inbound Call Automation (Contact Form) - Inbound Call Automation (Facebook Form) - Inbound Call Automation (Website Widget) - Microsoft Teams - Outbound Call Automation (Autodialer) - Outbound Caller - Salesforce - Slack - SMS Reminders for Scheduled Calls/Meetings - Support - Webhooks - Zapier Value for money 4.8 (99) 4.8 Based on 99 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (94) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (94) 4.9 Based on 94 reviews ## User reviews Overall rating 4.8 Based on 108 reviews Filter by rating Counts reflect reviews available in this feed. 5(90) 4(16) 3(2) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Egor U. CEO Used the software for: 3-5 years ### "Helps to connect with potential customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 10, 2021 Novocall helps me a lot to get my phone ringing by pro-actively prompt the set visitors to contact me with their booking requests. Pros The Novocvall puts a widget with the phone icon on it on the screen (bottom right for example) and clients can connect to an agent by entering their phone number and asking to Call them now or they can schedule a call later. They also can message from there instead. The best part is that you can set up this as a popup on scroll, or after a certain time, on idle. Therefore you proactively prompt your site visitors to connect with you. Cons No voicemail Can not import and host your own numbers Call recording is only available on a Business plan Only works as a website widget. Can not be set up as a direct call dial to the agents' numbers Can no the used as a call tracking Victor M. Digital Marketing Specialist / User Experience Designer Used the software for: Less than 1 year ### "One of the best app investments I've ever made" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2018 I set up Novocall the very first day I got it. It was great. After using it for a couple days I started getting more customer to speak with and made more sales. I ended up upgrading because the proof was there and it worked. Using the Novocall app my sales have increased and in the first two months alone the amount of sales it brought in paid for the Novocall app 10x over. Thanks JJ and everyone at Novocall. Please keep improving and innovating. Pros It gives the ability for my online customers to easily get in touch with myself or my staff. We use FAQs and bots but when people shop online, they often have questions that need immediate personal one-on-one answers and Novocall gives an instant solution that FAQs or bots just can't do. On the back end, the ability to easily setup, customize, add other users was a great experience. Cons I use another type of software similar to Novocall. It would be nice if after the call customers would receive a notification by sms, email or right through the app to leave a review for our business or just a rating for feedback of the call. But I'm sure they working on this. I use Shopify, and while installation was a fairly easy (just insert a line of code), it would be nice if there's a Shopify integration. But I think this is on Novocall's roadmap as are calendar integrations and more. FO Founder Founder Used the software for: Less than 1 year ### "Good value prop" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 23, 2018 Pros I like the service offering and simplicity in implementation to our multiple website. Cons It has technical issues when it comes to call routing (e.g. try disconnecting the call when you get) David K. Vice President, Sales Used the software for: Less than 1 year ### "It works!! But...." 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 October 29, 2018 See the information above about my customer service experience. I purchased this from App Sumo for a one time price--based on the customer service I have received thus far I am not sure that I would become a monthly subscriber. Pros I like that the widget is easy to set up and configure. i like the idea that I can place a really big CALL TO ACTION (call us...literally) on my site. Cons I asked a customer service question during regular US Business hours and I was told they were off line. The question was "Can I set up more than one widget". The answer I got back, by email 8 hours later was YES. While that technically was the answer, I don't know how to do it. So, my bad for asking, maybe a poor question. But their bad for not anticipating my real need...the HOW to set up a second wdiget. Mark H. Managing Partner Used the software for: Less than 1 year ### "Experience the Joy of Novocall" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 18, 2018 Getting my customers to get in touch with me without them needing to dial a number or paying for the call is obviously what Novocall does. It does this very well. My experiences so far are only superb. Very excited about the upcoming features mentioned in the roadmap. Pros It is incredibly easy to set up! I did have some minor question and they were quickly addressed by a real friendly support team. For a relatively new product, the feature set is amazing. Novall is very stable and I have not encountered any glitches in the system. Very excited to have a good alternative for CallPage, which unfortunately has let me down a couple of times. Now in the process of switching my whole setup to Novocall! Definitely recommend. Try it yourself. Cons The roadmap is very ambitious. This is not a negative point really. I do expect that their team will roll out new functionality in a fashionable time without disrupting the quality of the service. But that is something only the future will tell. DI Director Director Used the software for: Less than 1 year ### "Simple, clean & almost perfect " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 18, 2018 Overall it’s a simple yet highly effective tool that can take your website to the next level. Pros Super easy to install/add to your website, the directions provided by Novocall are fantastic. The instant call feature allows for a professional telecommunications image without requiring a landline or over advertising of a mobile number which we all knows leads to annoying marketing calls! I particularly enjoy the pop up option when a user starts to navigate away from your site or a certain page. Cons The only limitation is the rigidness of options. It would be great to be able to deactivate certain features, or have a little more flexibility on pop up timing, widget location. But that’s all minor stuff. The only major limitation is lack of integration with your existing calendar, which means you could get a missed call when you are unavailable, making for a poor user experience. Manny C. Business Owner Used the software for: Less than 1 year ### "Bes and most affordable platform for callback requests" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 18, 2018 Pros The app is really clean and customizable. The platform offers the flexibility to customize every aspect of the widget and you can create as many widgets as you want. You can also trigger the popup using different visitor's behaviors. You will be able to integrate it with slack and knows about the call even before the call comes in! Cons You don't have the option to have unlimited calls, but, none of their competitors have that option either. Raul F. Marketing Manager Used the software for: Less than 1 year ### "Works great, gives good leads and builds trust on the brand" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 22, 2018 It has allowed me to close some sales that otherwise would be difficult to close. For example people from other countries that did not really trust a website from other continent, or people wish issues on the check out process. Pros I am a solo entrepreneur who runs a small ecommerce shop that sales internationally. While other online chat tools are great, many times I am not in front of the computer or paying attention to the chat window. Then Novocall comes handy, because customer can just get a free call from any country in the world, and I am alerted by phone of the call, so I can easyly noticed. Also it looks good to have in the website as the icon looks very professional, it shows the country flag to each sutomer (so states that we serve to that country) and it is highly customizable. Also has the option to send a written message, call me later option (schedule a call for when I will be available), or to contact via whatsapp. Cons My overall impression is good. At the same time, I must say that I lack data of how people feel about that "call me option". Maybe I should run some AB test to be able to say. I do not get too much calls to tell the truth. SW Senior Web Designer Senior Web Designer Used the software for: Less than 1 year ### "Close more sales and generate more leads the right way" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2018 Pros The signup process was very easy and the team replied straight away with any questions I had. Novocall is a solid and well coded platform and is perfect for my business and for customers all around the world who would like an instant call back. Novocall hits this out of the park. From defining my working hours, installing this on my site to testing the call quality, everyrhing was intuitive and painless to ser up. I can't recommend this product enough Cons None that I can find at the moment. I guess if I was to be picky, I would maybe have a better price structure for the additional call credits. (Buy more and get extra) - it gives the user to spend more and buy in bulk. HO Head Of Marketing Head Of Marketing Used the software for: Less than 1 year ### "Comfortable way of converting visitors to leads" 5.0 October 18, 2018 Pros It's an easy to use tool that connects on one side the customer support/ sales team in an effective way with the visitor from the website. Quite convenient is the feature of implementing the daily working hours of the free person who can handle the calls. Very comfortable to implement to the website. Cons I wish the tool gives the possibility to get the visitors name by asking for it in an additional pop up so the customer support knows with whom to speak before answering the call. Some features need upgrades to be unlocked - like the amount of calls per month. [View all Reviews](https://www.capterra.com/p/179782/Novocall/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Agile CRM vs Novocall](https://www.capterra.com/compare/135148-179782/Agile-CRM-vs-Novocall)