# Novocall  Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Novocall  Software - reviews, pricing plans, popular comparisons to other Inside Sales products and more.

Source: https://www.capterra.com/p/179782/Novocall

---

# 

 Novocall Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Novocall

## What is Novocall ?

Novocall is a cloud-based call automation system for SMBs. We help sales and support teams communicate efficiently through click-to-call, outbound call automation and call tracking. By integrating with CRMs and calendars, we help SMBs reduce lead response time and improve conversion time. Novocall is trusted by 2000+ companies worldwide. Start a risk-free trial today.

## What is Novocall used for?

[Call Recording](https://www.capterra.com/call-recording-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/)[Inside Sales](https://www.capterra.com/inside-sales-software/)

Top alternative

Featured

Overall rating

Based on 109 user reviews

Reviews sentiment

Positive

98%

Neutral

2%

Negative

0%

Starting price

$25

Per User, Per Month

Free trial  
available

Includes Free Version

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Our "Best of" badge program showcases products with the highest ratings...

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Do you work for Novocall ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.novocall.co&name=Novocall )

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Novocall

4.8 (109)

VS.

[4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/)

Starting Price

$25

Per User, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (109)

Ease Of Use

4.3 (164)

Value For Money

4.8 (99)

Value For Money

4.2 (150)

Customer Service

4.9 (94)

Customer Service

4.3 (156)

## Novocall alternatives

[4.5 (6,235)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.3 (711)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[4.6 (6,056)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (908)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)

Starting price

$14.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

## FAQs about Novocall

Overview

### What problems does Novocall solve?

Novocall solves lost website leads, delayed follow-up, and missed sales conversations by giving visitors instant callback, scheduled call, and messaging options directly from landing pages. Sales teams, customer support staff, freelancers, and multi-brand businesses use it to reduce contact friction, route inquiries to available agents, and manage outreach within business hours.

Answer based on 61 reviews

Overview

### Which roles and teams benefit most from Novocall ?

Novocall is most used by founders, business owners, and executives who want to capture more inbound leads and speed up customer follow-up. Marketing teams and business development managers rely on it to improve campaign conversion, qualify prospects faster, and route call requests into smoother sales and support workflows.

Answer based on 109 reviews

Overview

### What company size and specific industries is Novocall built for?

Novocall is designed for SMBs that rely on phone calls for business, sales, and customer support. It fits companies selling customizable products or services, especially those that offer high-touch support and need regular direct conversations with customers.

Features and Usability

### What are the key features of Novocall ?

Novocall includes core lead generation and call tracking features, centered on its website callback widget for instant callbacks and scheduled calls. Reviewers also highlight widget customization, business hours and trigger settings, SMS and WhatsApp messaging, lead capture, and agent routing or distribution for handling inbound inquiries.

Answer based on 37 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Novocall starts at $25/user/month for the Starter plan, while Pro costs 49/user/month; both offer annual billing and a 7-day free trial. Reviewers often call it cost effective and say it saves money, though some mention high upgrade pricing, per-call pricing concerns, and wanting better bulk call-credit rates.

Answer based on 12 reviews

Integrations

### Which third-party tools and platforms does Novocall integrate with?

Novocall integrates with 10 third-party tools, including Salesforce Sales Cloud for CRM, Google Ads and Meta for Business for marketing, Google Calendar and Microsoft Outlook for scheduling, and Slack, Microsoft Teams, Telegram, Flock, and Zapier for communication and workflow automation.

Answer based on 11 reviews

Getting Started and Support

### What training and onboarding options does Novocall offer?

Novocall provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided training and product walkthroughs, while documentation offers written reference material for self-paced review of features and setup steps.

Answer based on 1 reviews

Getting Started and Support

### What customer support options does Novocall offer, and how do users rate the experience?

Novocall offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as fast, responsive, friendly, and helpful, especially for setup questions. Some report occasional delays, offline live help during business hours, and answers that solved the issue only partially.

Answer based on 55 reviews

Client support

### How well does Novocall support customer communication?

Novocall makes customer communication easier by letting website visitors request an instant callback, schedule later, or message from the widget. Small businesses, B2B teams, and service providers like the simple setup and lower contact barrier, though some users want branded emails, rep SMS alerts, live chat, and broader integrations.

Answer based on 30 reviews

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Routing

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

API

Application programming interface that allows for integration with other systems/databases

Auto-Dialer

System that automatically dials calls

Automatic Call Distribution

Distribute/route/connect calls

Calendar Management

Track and manage schedules and meetings via an integrated calendar

Novocall 33 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Application programming interface that allows for integration with other systems/databases

System that automatically dials calls

Distribute/route/connect calls

Track and manage schedules and meetings via an integrated calendar

Manage and track all past and future calls.

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Highlight specific time marks for annotation and review purposes

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Measure campaign influence through collection of keyword tracking and revenue sources

Voice conversion to text

Transfers live calls to other agents

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Track and monitor a specific set of keywords

Automatically identify and save contact information of potential customers

Route and distribute your leads to third party buyers

Manage the process of attracting and converting business prospects into leads

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Ability to chat online in real time

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Record live video calls to play later

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Set up connections to third-party platforms to improve business processes

Get Advice

We can help you find the software with the features you need.

Features

4.6 (109)

4.6

Based on 109 reviews

## Pricing

Value for money

4.8 (99)

Free Trial

[View pricing plan details](https://www.capterra.com/p/179782/Novocall/pricing/)

Starter

$25.00

Per User,Per Month

It includes:

-   Admin & Security
-   Call Distribution
-   Call Forwarding
-   Call Recording
-   Calls
-   Facebook Pixel
-   Flock
-   Google Analytics
-   Inbound Call Automation (Contact Form)
-   Inbound Call Automation (Website Widget)
-   Microsoft Teams
-   Outbound Caller
-   Slack
-   SMS Reminders for Scheduled Calls/Meetings
-   Support
-   Zapier

Pro

$49.00

Per User,Per Month

It includes:

-   Admin & Security
-   Call Distribution
-   Call Distribution to Teams
-   Call Forwarding
-   Call Recording
-   Calls
-   Facebook Pixel
-   Flock
-   Google Analytics
-   Hubspot
-   Inbound Call Automation (Contact Form)
-   Inbound Call Automation (Facebook Form)
-   Inbound Call Automation (Website Widget)
-   Microsoft Teams
-   Outbound Call Automation (Autodialer)
-   Outbound Caller
-   Salesforce
-   Slack
-   SMS Reminders for Scheduled Calls/Meetings
-   Support
-   Webhooks
-   Zapier

Value for money

4.8 (99)

4.8

Based on 99 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

Telegram](https://www.capterra.com/p/180347/Telegram/)[

Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (94)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (94)

4.9

Based on 94 reviews

## User reviews

Overall rating

4.8

Based on 109 reviews

Filter by rating

5(91)

4(16)

3(2)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MB

Marco B.

Marketing Manager

Marketing and Advertising

### "Good alternative to Calendly with LTD"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

January 6, 2022

Pros

The fact that it's easy for use and the pricing

Cons

I wasn't happy with customer car for a basic feature that was removed and it took 1 month to see it back (buffer time, no 0 mins)

Switched from

[Calendly](https://www.capterra.com/p/148036/Calendly/)

Pricing

Reasons for choosing Novocall

Good offer for lifetime plan, no subscription

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Egor U.

CEO

Marketing and Advertising

### "Helps to connect with potential customers"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 5, 2021

Novocall helps me a lot to get my phone ringing by pro-actively prompt the set visitors to contact me with their booking requests.

Pros

The Novocvall puts a widget with the phone icon on it on the screen (bottom right for example) and clients can connect to an agent by entering their phone number and asking to Call them now or they can schedule a call later. They also can message from there instead. The best part is that you can set up this as a popup on scroll, or after a certain time, on idle. Therefore you proactively prompt your site visitors to connect with you.

Cons

No voicemail Can not import and host your own numbers Call recording is only available on a Business plan Only works as a website widget. Can not be set up as a direct call dial to the agents' numbers Can no the used as a call tracking

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Machine operator

Food Production

### "Novocall"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

March 3, 2021

It was ok wish there was more calling options and time.

Pros

Novocall at one point was very good since it helps those who dont have a phone call though internet which I used to do.

Cons

It is only internet based so if you are outside and you dont have data this wont work. Also you only have a limited number of calls.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ZK

Zehra K.

Recruitment Consultant

Human Resources

### "Novocall is a great choice to win potential customers!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 24, 2020

Pros

I love that Novocall allows you to chat with potential customers on different messaging apps. Our potential customers have increased 3 times after using Novocall. I saw how the right choice was by choosing Novocall for investment. It helps businesses increase their sales and I love it.Ease of use is another advantage. Adding the software to my website was easy and quickly installed. In short, it is a great software that I like in every respect.

Cons

I can't say anything negative about this software. It's a successful software that I love to use.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Marketing

Marketing and Advertising

### "Great to capture hot leads"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

July 31, 2019

Pros

It was easy to integrate onto our website and allowed us to have a very compelling call to action for our potential customers. This app is very customizable and allows to adjust most every aspect. This allows a visitor to visit our page, then be connected with a process to schedule a call - capturing their information for a quick follow up if the customer chooses.

Cons

So far, I haven't found anything that is a con so far with this platform. The only potential issue I see with this is that if you have a call center teammate that tis not in the same time zone as you, that could cause some issues on the availability.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

XF

Xavi F.

CEO

Leisure, Travel & Tourism

### "Fast "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

April 13, 2019

Fantastic

Pros

Interface and the whole platform is really intuitive and fast to use.

Cons

Practically nothing, but the professional plan has only 30 days calls history and this is really low.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Gourav M.

Software Engineer

Human Resources

### "Saves lot's of time from email follow-ups and chatting"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

March 24, 2019

We're quite happy and it's really good for B2B clients as saving our time, efforts and money. Sometimes the clients got afraid of getting a call from an international number.

Pros

It's really a good tool which converts visitors in lead or callers. Chances of increasing the prospect are really quite high.

Cons

I wish if we can set the duration of call from 5 mins to 10min as who on earth has time to talk for 20 mins? Secondly, they need to increase the number of countries from 42 to at least 80.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KL

Krzysztof L.

CMO

Retail

### "Could I have invested money better? No way!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 18, 2019

I'm not sure if there is any better way to invest your money as far as customer service and contact with potential clients is concerned.

Pros

First of all support is exceptional. They listen and they develop this tool really fast.

Cons

I'd love to see Matomo Analytics integration just the same way as Google Analytics is implemented. From the developer's view it's really easy. Events are handled the same way, just event name differs.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JM

jose m.

telemarketer

Telecommunications

### "Novocall: Always Accurate"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 6, 2019

Novocall is the best!

Pros

Novocall is the best for my business. Find potential customers who show interest in your product or services. It can help businesses increase sales!

Cons

No cons with Novocall. It is the perfect solution for your business!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RD

Remi D.

Vice President

Information Technology and Services

### "Just wahoo"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 16, 2018

Pros

So easy to setup You just need to clic and the software is ok PS: their support is really reactive

Cons

Maybe, the design. but each time I had a problem I email the team. A couple of weeks later the features / requests was implemented.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/179782/Novocall/reviews/)

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Popular comparisons

[Agile CRM vs Novocall](https://www.capterra.com/compare/135148-179782/Agile-CRM-vs-Novocall)