# Novocall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Novocall the right Inside Sales solution for you? Explore 109 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179782/Novocall/reviews --- Novocall 4.8 (109) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Novocall Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews Egor U CEOMarketing and Advertising, Self-employedUsed the software for: More than 2 years. “Novocall helps me a lot to get my phone ringing by pro-actively prompt the set visitors to contact me with their booking requests.“ August 5, 2021 SK Sukhjeet K Machine operatorFood Production, 501 - 1,000 employeesUsed the software for: Less than 6 months. “It is only internet based so if you are outside and you dont have data this wont work.“ March 3, 2021 ZK Zehra K Recruitment ConsultantHuman Resources, 10,001+ employeesUsed the software for: More than 2 years. “I love that Novocall allows you to chat with potential customers on different messaging apps.“ October 24, 2020 SK Sukhjeet K Machine operatorFood Production, 501 - 1,000 employeesUsed the software for: Less than 6 months. “It was ok wish there was more calling options and time.“ March 3, 2021 ZK Zehra K Recruitment ConsultantHuman Resources, 10,001+ employeesUsed the software for: More than 2 years. “Adding the software to my website was easy and quickly installed.“ October 24, 2020 ## Showing most helpful reviews Showing 1-25 of 109 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Egor U. CEO Marketing and Advertising Used the software for: 2+ years ### "Helps to connect with potential customers" August 5, 2021 5.0 Novocall helps me a lot to get my phone ringing by pro-actively prompt the set visitors to contact me with their booking requests. Pros The Novocvall puts a widget with the phone icon on it on the screen (bottom right for example) and clients can connect to an agent by entering their phone number and asking to Call them now or they can schedule a call later. They also can message from there instead. The best part is that you can set up this as a popup on scroll, or after a certain time, on idle. Therefore you proactively prompt your site visitors to connect with you. Cons No voicemail Can not import and host your own numbers Call recording is only available on a Business plan Only works as a website widget. Can not be set up as a direct call dial to the agents' numbers Can no the used as a call tracking Review Source Victor M. Digital Marketing Specialist / User Experience Designer Retail Used the software for: Less than 6 months ### "One of the best app investments I've ever made" October 17, 2018 5.0 I set up Novocall the very first day I got it. It was great. After using it for a couple days I started getting more customer to speak with and made more sales. I ended up upgrading because the proof was there and it worked. Using the Novocall app my sales have increased and in the first two months alone the amount of sales it brought in paid for the Novocall app 10x over. Thanks JJ and everyone at Novocall. Please keep improving and innovating. Pros It gives the ability for my online customers to easily get in touch with myself or my staff. We use FAQs and bots but when people shop online, they often have questions that need immediate personal one-on-one answers and Novocall gives an instant solution that FAQs or bots just can't do. On the back end, the ability to easily setup, customize, add other users was a great experience. Cons I use another type of software similar to Novocall. It would be nice if after the call customers would receive a notification by sms, email or right through the app to leave a review for our business or just a rating for feedback of the call. But I'm sure they working on this. I use Shopify, and while installation was a fairly easy (just insert a line of code), it would be nice if there's a Shopify integration. But I think this is on Novocall's roadmap as are calendar integrations and more. Review Source VR Verified Reviewer Founder Utilities Used the software for: 6-12 months ### "Good value prop" October 19, 2018 3.0 Pros I like the service offering and simplicity in implementation to our multiple website. Cons It has technical issues when it comes to call routing (e.g. try disconnecting the call when you get) Review Source David K. Vice President, Sales Computer Software Used the software for: Less than 6 months ### "It works!! But...." October 26, 2018 5.0 See the information above about my customer service experience. I purchased this from App Sumo for a one time price--based on the customer service I have received thus far I am not sure that I would become a monthly subscriber. Pros I like that the widget is easy to set up and configure. i like the idea that I can place a really big CALL TO ACTION (call us...literally) on my site. Cons I asked a customer service question during regular US Business hours and I was told they were off line. The question was "Can I set up more than one widget". The answer I got back, by email 8 hours later was YES. While that technically was the answer, I don't know how to do it. So, my bad for asking, maybe a poor question. But their bad for not anticipating my real need...the HOW to set up a second wdiget. Review Source Response from Novocall October 29, 2018 Hi David, I'm sorry for the poor support reply. I've dropped you more information answering your question and let me reassure you that it should not happen again. Also, reviewing our support protocols and guidelines now. Thanks for telling us! Mark H. Managing Partner Information Technology and Services Used the software for: Less than 6 months ### "Experience the Joy of Novocall" October 17, 2018 5.0 Getting my customers to get in touch with me without them needing to dial a number or paying for the call is obviously what Novocall does. It does this very well. My experiences so far are only superb. Very excited about the upcoming features mentioned in the roadmap. Pros It is incredibly easy to set up! I did have some minor question and they were quickly addressed by a real friendly support team. For a relatively new product, the feature set is amazing. Novall is very stable and I have not encountered any glitches in the system. Very excited to have a good alternative for CallPage, which unfortunately has let me down a couple of times. Now in the process of switching my whole setup to Novocall! Definitely recommend. Try it yourself. Cons The roadmap is very ambitious. This is not a negative point really. I do expect that their team will roll out new functionality in a fashionable time without disrupting the quality of the service. But that is something only the future will tell. Review Source Micka M. Director Management Consulting Used the software for: Less than 6 months ### "Simple, clean & almost perfect " October 17, 2018 5.0 Overall it’s a simple yet highly effective tool that can take your website to the next level. Pros Super easy to install/add to your website, the directions provided by Novocall are fantastic. The instant call feature allows for a professional telecommunications image without requiring a landline or over advertising of a mobile number which we all knows leads to annoying marketing calls! I particularly enjoy the pop up option when a user starts to navigate away from your site or a certain page. Cons The only limitation is the rigidness of options. It would be great to be able to deactivate certain features, or have a little more flexibility on pop up timing, widget location. But that’s all minor stuff. The only major limitation is lack of integration with your existing calendar, which means you could get a missed call when you are unavailable, making for a poor user experience. Review Source Manuel C. Business Owner Photography Used the software for: 6-12 months ### "Bes and most affordable platform for callback requests" October 16, 2018 5.0 Pros The app is really clean and customizable. The platform offers the flexibility to customize every aspect of the widget and you can create as many widgets as you want. You can also trigger the popup using different visitor's behaviors. You will be able to integrate it with slack and knows about the call even before the call comes in! Cons You don't have the option to have unlimited calls, but, none of their competitors have that option either. Review Source Raul F. Marketing Manager Retail Used the software for: Less than 6 months ### "Works great, gives good leads and builds trust on the brand" October 16, 2018 5.0 It has allowed me to close some sales that otherwise would be difficult to close. For example people from other countries that did not really trust a website from other continent, or people wish issues on the check out process. Pros I am a solo entrepreneur who runs a small ecommerce shop that sales internationally. While other online chat tools are great, many times I am not in front of the computer or paying attention to the chat window. Then Novocall comes handy, because customer can just get a free call from any country in the world, and I am alerted by phone of the call, so I can easyly noticed. Also it looks good to have in the website as the icon looks very professional, it shows the country flag to each sutomer (so states that we serve to that country) and it is highly customizable. Also has the option to send a written message, call me later option (schedule a call for when I will be available), or to contact via whatsapp. Cons My overall impression is good. At the same time, I must say that I lack data of how people feel about that "call me option". Maybe I should run some AB test to be able to say. I do not get too much calls to tell the truth. Review Source John S. Senior Web Designer Furniture Used the software for: Less than 6 months ### "Close more sales and generate more leads the right way" October 16, 2018 4.0 Pros The signup process was very easy and the team replied straight away with any questions I had. Novocall is a solid and well coded platform and is perfect for my business and for customers all around the world who would like an instant call back. Novocall hits this out of the park. From defining my working hours, installing this on my site to testing the call quality, everyrhing was intuitive and painless to ser up. I can't recommend this product enough Cons None that I can find at the moment. I guess if I was to be picky, I would maybe have a better price structure for the additional call credits. (Buy more and get extra) - it gives the user to spend more and buy in bulk. Review Source Christopher D. Head Of Marketing Computer Software Used the software for: Less than 6 months ### "Comfortable way of converting visitors to leads" October 17, 2018 5.0 Pros It's an easy to use tool that connects on one side the customer support/ sales team in an effective way with the visitor from the website. Quite convenient is the feature of implementing the daily working hours of the free person who can handle the calls. Very comfortable to implement to the website. Cons I wish the tool gives the possibility to get the visitors name by asking for it in an additional pop up so the customer support knows with whom to speak before answering the call. Some features need upgrades to be unlocked - like the amount of calls per month. Review Source VR Verified Reviewer Data Analytics Professional Management Consulting Used the software for: Less than 6 months ### "Good product that cuts your sales cycle time" October 16, 2018 4.0 The product is stable and packed with good features and has a highly supportive team - They resolve all issues over their intercom chat. Novocall has certainly made a difference in our sales results. We have tested its widget on specific pages of our site and run email campaigns that direct recipients to that page. The number of calls and sales we have subsequently converted after that have more than made up for our investment in Novocall. Pros Even if a website is super relevant to its audience, and the site-visitor is interested in what you're offering, most site-visitors give you under 10 seconds before they bounce off your page (either due to lack of interest or the next cat video or article). Novocall's behavioral widget enables you to capture that audience by giving the site visitor an opportunity to connect them with the site-owner / sales team and thus reduce lost sales opportunities. The visitor can choose to connect instantly or even schedule a call. The product is super easy to configure and to use. It creates a professional experience. What I like is the round robin feature that allows me to have other members of my team available to take calls in case I am not around. Cons I haven't really faced any issues in using Novocall so far. One minor gripe was that since we have a globally distributed team, with folks living in different time zones, we wanted to different availability hours for each person. The tool does not have the option to set a different time zone for them, yet. However, the support team has made note of this feature request and will look at implementing it if there's enough demand. Review Source VR Verified Reviewer Marketing Marketing and Advertising Used the software for: 6-12 months ### "Great to capture hot leads" July 31, 2019 5.0 Pros It was easy to integrate onto our website and allowed us to have a very compelling call to action for our potential customers. This app is very customizable and allows to adjust most every aspect. This allows a visitor to visit our page, then be connected with a process to schedule a call - capturing their information for a quick follow up if the customer chooses. Cons So far, I haven't found anything that is a con so far with this platform. The only potential issue I see with this is that if you have a call center teammate that tis not in the same time zone as you, that could cause some issues on the availability. Review Source VR Verified Reviewer CEO & Founder Marketing and Advertising Used the software for: Less than 6 months ### "Novocall" October 16, 2018 5.0 Overall the experience is very good. A very well built system and a staff open to suggestions. Congratulations Novocall! Pros \- I liked the ease of installation and configuration. - The quality of the connections so far has worked very well - Widget Customization - Dashboard interface and very good usability. - Support of good quality. Cons \- I hope to see more possibilities of Widget customization Review Source VR Verified Reviewer Founder Financial Services Used the software for: Less than 6 months ### "Solves common problem with brands" October 17, 2018 5.0 I think Novocall is a terrific solution for companies with multiple physical locations. The inability to set a call duration longer than 10 minutes is going to be a problem for some, so be aware of the limitation. Pros As a longtime user of IVR software, I'm usually skeptical. But Novocall did a really good job of making an important task really easy to implement. If you have multiple locations, and want to connect the web pages for your multiple locations to their direct phone lines, Novocall makes it easy to do so by creating a new widget for each location. Cons I would rather not display Novocall branding so prominently. And I wish there were more customization options for the widget. Review Source VR Verified Reviewer Senior Partner Marketing and Advertising Used the software for: Less than 6 months ### "Novocall Simple" October 23, 2018 4.0 Good, pretty easy and straitforward. Pros Pretty easy to use and set up. Not a whole lot of functionallity when it comes to modifying API or HTTP requests, but great for simple call back software Cons API and HTTP request functionality. Could use some more integrations of the bat. Review Source VR Verified Reviewer Editor In Chief E-Learning Used the software for: Less than 6 months ### "Must have for anyone that does customer callback." October 16, 2018 5.0 Pros The team is absolutely amazing! The speed at which they upgrade and improve the product is remarkable. The support is top notch. New features get added regularly. Cons I hope they add more countries and customization options. Review Source MS Matteo S. Self development Teacher Education Management Used the software for: Less than 6 months ### "Good choice!" October 17, 2018 5.0 Even if I've just started right now some new customers contact me! Pros I love my customer can be called back without spending money. The setting up is very easy. I love to have the possibility to receive customers' telephone number because I like to contact them through Whatsapp. I love Whatsapp function in Novocall. Cons I 'd like to choose when and where chat box appear, not automatically when the web page is opened. I want to insert 3 different buttons on my web page: call me, I recall you, write an SMS and I'd like that chat box could appear only when the customer clicks onto each button, and chat box is set up for that specific function...so if click onto I RECALL YOU button chat box appear only with that function, if click onto SEND SMS button chat box appear only with that function. Review Source VR Verified Reviewer Senior MCT, Google, CompTIA & Logical Operations Certified Trainer, IT Trainer Education Management Used the software for: Less than 6 months ### "An excellent service, an affordable price" October 16, 2018 5.0 Users of our portal are very satisfied about this new feature Pros The AppSumo option, giving lifetime access at a small, fixed price Cons No cons at this stage, the application works smoothly Review Source RB Rob B. CEO Marketing and Advertising Used the software for: 6-12 months ### "Must Have software for turning site visits into calls" October 16, 2018 5.0 I am able to capture and convert web visitors by immediately following up with calls and sms Pros Ease of use , interface and analytics. Cons Cant say anything yet, so far it has been a great experience. Review Source CL Collin L. E commerce Manager Marketing and Advertising Used the software for: Less than 6 months ### "Connecting With all my customers including oversea customers" October 20, 2018 5.0 I like that fact that it will allow customers to contact me just with a simple click and i can allocate this links to wherever I want them to be. Pros It makes connecting to a customer easy and for the customer to reach me for free will reduce their barrier to contact me. If you own multiple businesses, I like the fact that you can create diff accounts to track different customers from each of my business and assign it to any of my staff. I can also set time limits to avoid international customers calling me at odd hours and I can still return them a call at their requested time. Cons If they could open to call more country would be good, but its enough for me now Review Source VR Verified Reviewer Founder Marketing and Advertising Used the software for: Less than 6 months ### "Cool widget to get your phone ringing" October 16, 2018 5.0 Pros I like that the set-up and install of the widget on my business websites is quick and easy. It's a cool concept to get the phone ringing more from website visitors. The interface is simple and it works well. Cons At this point there's nothing I dislike. I'd like to be able to super customize the widget... but I'm sure that will be rolled out eventually. Review Source Thomas W. Founder Computer Software Used the software for: Less than 6 months ### "Not with the most feature, but not a problem (for me)" October 16, 2018 4.0 I run a chatbot development company, and Novocall helps my potential clients to reach us when they check our website and have a thing or two to ask. Pros Easy to use, clean admin UI, many fields in the UI comes with "?" so I know what they do. Cons Some other fields are missing "?" and no explanation at all. Review Source WM William M. Program coordinator Entertainment Used the software for: Less than 6 months ### "Great for instant connection" October 18, 2018 5.0 We are an online radio station and use this as our studio hotline. Whoever is on air gets the calls. It's perfect Pros It's ready to go out if the box. Easy to set up and use - there are so many creative ways to use this in your business. Cons I'd like to have more reps and possibly be able to send it to other numbers Review Source VR Verified Reviewer CEO Market Research Used the software for: Less than 6 months ### "Great software with active dev team" October 16, 2018 5.0 Pros \- Very easy to use - Dev team is always listening to customer feedbacks and adding features - Work on mobile - Integrated with What'sApp Cons \- The "per call" pricing model - I would like to see a live chat integrated with it Review Source Marisa R. Founder & CEO ¿ International Alternative Therapist, Speaker & Author for Women's Health & Freedom Alternative Medicine Used the software for: Less than 6 months ### "Great Product" October 17, 2018 5.0 an option to schedule calls and keep contact with customers Pros Easy to install and very user-friendly. Great support Cons nothing as yet so thank you for the work you put into delivering a great product Review Source Similar Products Featured ## Related categories [Call Tracking](https://www.capterra.com/call-tracking-software/)[Call Recording](https://www.capterra.com/call-recording-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.