# Page 2 | Novocall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Novocall the right Inside Sales solution for you? Explore 109 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179782/Novocall/reviews --- Novocall 4.8 (109) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Novocall ## Showing most helpful reviews Showing 26-50 of 109 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ZK Zehra K. Recruitment Consultant Human Resources Used the software for: 2+ years ### "Novocall is a great choice to win potential customers!" October 24, 2020 5.0 Pros I love that Novocall allows you to chat with potential customers on different messaging apps. Our potential customers have increased 3 times after using Novocall. I saw how the right choice was by choosing Novocall for investment. It helps businesses increase their sales and I love it.Ease of use is another advantage. Adding the software to my website was easy and quickly installed. In short, it is a great software that I like in every respect. Cons I can't say anything negative about this software. It's a successful software that I love to use. Review Source VR Verified Reviewer Internet Marketer Marketing and Advertising Used the software for: Less than 6 months ### "Secret Weapon" October 18, 2018 5.0 It has been great, their support is very fast and helpful, they have an awesome FB group where you can find all the updates to the app along with collaborate with other like minded people. Overall the app and everything that comes with it has been top notch quality! Pros I love that my calls and conversions have increased since installing the app. Seeing a much higher number of call volume every month meaning more $$ Cons What I liked least was the fact that there is no call recording, that is an important feature as we would like to hear the conversations. Even if it's not storage forever and it deletes after some time, it could give us some time to download it if we want before it gets deleted when it runs out of space. Just a suggestion :) Review Source Mat K. Co-Founder Automotive Used the software for: Less than 6 months ### "Designed with conversation in mind" October 17, 2018 5.0 The first day that we installed Novocall on our website, which was really easy by the way, we had people scheduled calls with us. From those calls we actually had someone purchased tickets to our event that brought in over $1000 of revenue. I would highly recommend this tool to everyone. Pros What I like best about Novocall Is the ability for my website visitors to schedule a call back with me. When we aren’t available we still have the opportunity to connect with people who are considering our services. Cons I can’t think of anything that I don’t like about this product. It truly was designed with conversations in mind. Review Source Alan T. Director Marketing and Advertising Used the software for: Less than 6 months ### "Dealing with wrong entry of phone number" October 17, 2018 5.0 Overall experience is great so far! Pros I like the ease of use of the system to allow people to connect to us easily and fast. Its a really cost effective solution for business that wants quick answer. Cons I have experience people having typo error and in the end the call was connected to someone who did not submit the info through the form. This can cause unwanted nunisance to receiver. Worst case scenario is, someone purposely submit false number to request for call and not only make our company a spam but caused us to get into trouble with the law for spam. Review Source Martyn L. Founder & Director Bamsh Digital Marketing Internet Used the software for: Less than 6 months ### "Paid for itself on day 1" October 16, 2018 5.0 Great product, great support and development. Pros Adding the software to my website was simple and took around 15 minutes. The very next day, I received a call directly from the website and turned the caller into a customer. It doesn't matter what industry you are in, even eCommerce, some customers like to speak with someone and Novocall makes it so simple for them. Cons I know they are developing this feature, but it needs to integrate with my diary or else a call could be scheduled when I am not available Review Source Graham L. Managing Director Hospitality Used the software for: Less than 6 months ### "Brilliant! " October 16, 2018 5.0 Pros This widget was so easy to install on our site. It looks great and works flawlessly. This feature pays for itself with just one extra sale per month but we know we're getting much more than that! I just love how it turns passive visitors into actual hot leads so easily. Cons Nothing really not to like. I guess the only thing I can suggest for future development would be to also have the option of live chat. That way a 2nd widget wouldn't be necessary Review Source VR Verified Reviewer Director of Briefcase Marketing and Advertising Used the software for: Less than 6 months ### "Get your leads on the phone with ease!" October 19, 2018 5.0 We've worked with Novocall to get it setup on a handful of customers sites, including lawyers and other high ticket businesses that really a way to get leads on the phone so they can close the sale. So far it's been a great tool to have. Pros One of the hardest parts of lead capture is how passive it can be. A visitor comes to your site and surely has lots of questions. But if there isn't anyone there to help answer, that's a big problem and they're probably bounce. With NovoCall, you give new leads the option to immediately hop on a call to get their questions answered and hopefully convert them into a customer or client. Cons The installation and setup can take a bit of time, especially if you're not familiar with tools like this. But with a bit of time you can get it up and running on your site without much of a hassle. Review Source MA MUNIR A. Digital Marketer Information Technology and Services Used the software for: Less than 6 months ### "Calling Widget Is A Must For A Niche Business Website" October 24, 2018 5.0 I am very happy got a very good deal. Installed it and checked it. Voice quality was good. It is definitely worth for money. Pros Novocall widget was very easy to customize. It did not take more than 5 minutes for me to set up this widget up and running. Only a little code that can be inserted in any webpage for installation. They have a clear tutorial for any instruction. Widget looks very beautiful on one corner of the website. I was able to test it properly and voice quality was so good. It is perfect for any niche idea business website. Cons There are some options like disabling automatic call scheduling that cannot be disabled, however, I heard that the team is working on those. Also, call dialing in many countries are still not available for Nonvocal. I like to see many more countries in the list. Review Source Jamie S. Helping Marketers To Build Virtual Teams Within 28 Days Marketing and Advertising Used the software for: Less than 6 months ### "Great tool, works just like callpage" October 17, 2018 5.0 Overall I loved it. Hoping to come back to it one day but in the meantime I will keep recomneding friends to it. Pros I liked how easy it was to get setup and begin running on my website. Cons For us, it just didnt seem to generate any extra calls. Ive seen these tools work great in the past. The other issue was the intergration asepect and being able to book calls into my calander was a big feature I wish they had. Review Source KL Krzysztof L. CMO Retail Used the software for: 6-12 months ### "Could I have invested money better? No way!" March 18, 2019 5.0 I'm not sure if there is any better way to invest your money as far as customer service and contact with potential clients is concerned. Pros First of all support is exceptional. They listen and they develop this tool really fast. Cons I'd love to see Matomo Analytics integration just the same way as Google Analytics is implemented. From the developer's view it's really easy. Events are handled the same way, just event name differs. Review Source Sumeet M. Founder Media Production Used the software for: Less than 6 months ### "A significant tool to connect with clients" October 16, 2018 5.0 We're quite impressed by this tool and it's certainly a must have tool for all the companies. Pros We really liked this tool as it's giving us an opportunity to connect with our clients as per their availability. Good call quality and no need of internet to get connected. Cons I wish we could set the call duration or can decrease to 10 mins as standard call duration. Review Source Jeremy G. Administrator Internet Used the software for: Less than 6 months ### "A rocket ship for leads and sales" October 16, 2018 4.0 The gap between inquisitive customers and personal service is always a challenge. Overall, Novocall has enabled us to close this gap significantly. Pros Straight to the point contact option for website visitors. Phone calls are the #1 way we close sales in our company. Cons Interface could be a bit more streamlined - would like to see custom styling options. Review Source Rohit S. SAP SD & Intercompany Consultant Internet Used the software for: Less than 6 months ### "Great Team" October 19, 2018 5.0 I have had chance to interact with the Novocall team and they are very responsive. Pros 1\. Team is fast to implement update / makes fixes. 2. The software is easily to implement on your site. 3. Big list of country you can get calls from. Cons 1\. Some features still need enhancement. 2. Integrations have to added to the platform. Review Source VR Verified Reviewer Owner, Chief Wedding Planner Events Services Used the software for: Less than 6 months ### "Exactly what we needed!" October 19, 2018 5.0 Pros I love how easy this makes it for clients to contact us form any where on our page. As opposed to putting a contact form own every page, instead, we can offer an immediate call back which seems more personal. Cons Wish we could personalize the messages more for a branded and personal experience. Review Source IS Irwin S. Founder Education Management Used the software for: 6-12 months ### "Novocall Pay for itself" October 19, 2018 5.0 By allowing customers to call directly or schedule a call for later, Novocall does a wonderful job in streamlining my business processes and more importantly, to convert leads. At the same time, the interface is easy to use and the customer service is helpful. I would highly recommend Novocall to all who wish to have a seamless experience in managing calls and leads! Pros Novocall has helped me to overcome the problem of losing potential customers after they land on my website. It was also super easy to configure across all 3 websites that i have. Cons I have not faced any issues yet at the moment. Review Source VR Verified Reviewer President Marketing and Advertising Used the software for: Less than 6 months ### "Amazing, Full Featured Product with great support" October 16, 2018 5.0 Amazing! We have it on several clients now and they love it. Pros Very easy to use. We set it up for our first time in about 5-7 minutes. Cons At first we were a little confused about the text message part and how it worked but customer service is super responsive and explained everything. Review Source VR Verified Reviewer Operations Executive E-Learning Used the software for: Less than 6 months ### "Great product with superb support team " October 20, 2018 5.0 Superb Pros The support team has been quick and apt.Jj from support team has been always the point of contact for solving all the questions. Cons The coverage of the countries but I am sure they are working on this and will keep adding more and more countries daily ;) Review Source VR Verified Reviewer Founder Information Technology and Services Used the software for: 6-12 months ### "Fantastic utility for service based companies" October 16, 2018 4.0 Great interface, amazing support, expecting it work properly with Indian visitors Pros The easiest way for your visitors to get on a call with you Cons Customization in terms of design and position on the page. Not able to get it to work in Indian numbers Review Source Amanda H. Real Estate Broker Real Estate Used the software for: Less than 6 months ### "So far so good!" October 17, 2018 5.0 Pros It’s easy to set up and install, and Inlove how you can customize the colors to match your website. Cons It’d be nice is the operator’s (my) profile photo would show up on the pop up like it does when you click on the phone icon. Review Source Blair U. SEO Master Marketing and Advertising Used the software for: Less than 6 months ### "Easy to use" October 19, 2018 5.0 Being able to allow my possible customers to contact me easy or current customers. Pros Simple to work,just copy in the code to the website area you want it then you are done Cons Nothing for cons since overall it works without any flaws at the moment. Review Source VR Verified Reviewer Digital Marketing Manager Education Management Used the software for: Less than 6 months ### "Great product, ideal to facilitate the connection with customers" October 17, 2018 5.0 Pros \- ease of use - very quick implementation - good customization capabilities - great interface both on desktop and on mobile navigation Cons If it would be possible to optionally disable the messaging to user, it would be perfect Review Source Jonathan D. Entrepreneur Professional Training & Coaching Used the software for: Less than 6 months ### "Strategy Sessions Done Right" October 17, 2018 4.0 This has been an amazing experience, and very excited about the future of this product. Pros I got really excited with this product, because, I immediately saw the benifit of schedualing callback for a strategy session. I can embed this in my website, have it handle the booking of 20min strategy sessions. It calls me, then calls prospect and connects us together. Cons As per my use case, it really needs to be able to intergate with my google calendar. At the moment I am using webhooks and zapier to push appoinments to the calendar, but at risk of double booking with something else. Review Source NJ Nikhil J. Director Computer Software Used the software for: Less than 6 months ### "Great little tool" October 16, 2018 5.0 In my opinion, it is a perfect software for any person who would like to enable their customers to make calls. It has saved us lot of time to send them a zoom or skype link as customer prefer phone calls in general. Pros \* Easy to use \* Saves lot of money with the calls as customer can directly place a request \* Good customization options with agents, numbers. \* Lot of countries are covered Cons \* I wish there was a way to make outbound calls from the software dashboard itself. \* I don't want to show Novocall message or a branding , but upgrade price is high compare to its competitors. \* Lot of countries are still missing (specially africa) Review Source Craig L. Web Design Manager Civil Engineering Used the software for: Less than 6 months ### "Brilliant for increasing conversion" October 16, 2018 5.0 INCREASING VISITOR CONVERSION NUMBERS! Pros Easy to set-up and use and instantly improved customer interaction Cons It WAS the ability to purchase extra calls but this has been added now as an option so no cons for me! Review Source jM jose M. telemarketer Telecommunications Used the software for: 6-12 months ### "Novocall: Always Accurate" February 6, 2019 5.0 Novocall is the best! Pros Novocall is the best for my business. Find potential customers who show interest in your product or services. It can help businesses increase sales! Cons No cons with Novocall. It is the perfect solution for your business! Review Source Similar Products Featured