# Page 3 | Novocall Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Novocall the right Inside Sales solution for you? Explore 109 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179782/Novocall/reviews --- Novocall 4.8 (109) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Novocall ## Showing most helpful reviews Showing 51-75 of 109 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Atley J. CEO Marketing and Advertising Used the software for: Less than 6 months ### "It actually works!" October 16, 2018 5.0 Pros It works very well and reps are very responsive to inquiries. Slick UI also. Cons How it's charged by each call in 20 min segments. Just a small detail, but other features trump it. Review Source VR Verified Reviewer Co-Founder & CEO Marketing and Advertising Used the software for: Less than 6 months ### "Great Product" October 19, 2018 5.0 Awesome! Our customers are using it. Pros Easy to set up and seeing immediate results Cons No complaints. I'd prefer to change the look of the icons used for photos but other than that that is all. Review Source VR Verified Reviewer W¿a¿ciciel - Administrator Linux Security and Investigations Used the software for: Less than 6 months ### "Best software for all" October 19, 2018 5.0 Pros Easy installation, great quality and fasted support Cons nothing - all works fine, I am looking to add an option to disable the display of the widget after working hours Review Source Usama N. Owner Marketing and Advertising Used the software for: I used a free trial ### "Increased Conversion rate from 2.5% to 30%" October 16, 2018 4.0 Novocalls helped my clients by increasing conversion rate from 2.5% to 30%. Pros I saw instant call back in microsoft support where after entering phone number i get call instantly and it was really a great idea, but later i saw an offer on Appsumo and found Novocall have same and more better feature. Some time customer does not have credits in phone and they feel too lazy to contact via email, but novocall do magic and most of customers don't leave website without contacting. Cons They are limited, only few countries supported. Review Source Raza K. Freelancer Marketing and Advertising Used the software for: Less than 6 months ### "One of the best products" October 16, 2018 5.0 the business I am working with relies on phone calls, not tested yet, however it maybe a good tool to increase the number of calls. Will find out soon! Pros The ease of use. I, being a noob, found it very easy to use. I can setup new widgets, install and change settings without any issues. The customer service is very helpful and prompt to respond and attend issues if any. Cons I was experiencing a bit of delay in calls. The customer support has been informed. Haven’t got the chance to test it since as still working on the website. Will test again once my website is ready to launch Review Source Pradipta C. Founder Director Computer Hardware Used the software for: Less than 6 months ### "Use as toll free phone no" October 16, 2018 5.0 Recording feature can be added. Pros incoming call from any country.Your business call can come from any country. Cons Call quality is very good.Easy to manage control panel. Review Source Arjan O. CEO Internet Used the software for: Less than 6 months ### "For a one-man company, planning can be a hard thing" October 23, 2018 5.0 I haven't had any calls yet except for some tests, but current clients do mention they see the option and like what they see. Pros I love the whole idea behind Novocall and I hope it will get me some new clients. There clearly is a lot of development behind the app and I see things moving. So this is also a future investment for me. Cons Planning is difficult. I would love to have Google Calendar integration so the software sees when I am not to be disturbed. Now I need to really manage a second agenda at Novocall and yes, that's where the system breaks for me. Review Source mohit J. Co Founder Market Research Used the software for: Less than 6 months ### "Convenience of your potential customers being able to call" October 16, 2018 5.0 It is great for connecting with potential customers on a call straight from your website and it works great in customer service scenarios Pros The widget is highly customizable and the placement on the site is also flexible. The feature of having offline hours and sending messages in place of calls works great. Cons There should be an option of linking it to a button on the website. Typically the screen bottom edges are taken up by live chat. It would be great if it could link to a button just like crankwheel Review Source Alessio A. Entrepreneur Marketing and Advertising Used the software for: Less than 6 months ### "Great Tool for my business" October 16, 2018 5.0 Pros Features and Customer Support. I love this tool for my lead generation Cons None, tool is awesome and I like all features Review Source VR Verified Reviewer Market Specialist Internet Used the software for: Less than 6 months ### "Gives Easy Way to Connect with Potential Customers/Leads" October 22, 2018 5.0 Pros \- Easy embedding of “callback widget” in Portal - Shorter time to conversion to customers when handling objections of website customers - “Auto dial to the succeeding agent” in case the first person is busy or not available. - Informs instantly”, before the exit of customers - Not just limited to embedding the widget but also, provisions “adding a link” to an email. Cons \- Rare delays while notifying. - Google calendar is yet to be integrated into it. Review Source Gourav M. Software Engineer Human Resources Used the software for: Less than 6 months ### "Saves lot's of time from email follow-ups and chatting" March 24, 2019 3.0 We're quite happy and it's really good for B2B clients as saving our time, efforts and money. Sometimes the clients got afraid of getting a call from an international number. Pros It's really a good tool which converts visitors in lead or callers. Chances of increasing the prospect are really quite high. Cons I wish if we can set the duration of call from 5 mins to 10min as who on earth has time to talk for 20 mins? Secondly, they need to increase the number of countries from 42 to at least 80. Review Source Jordan R. Co-Founder Computer Software Used the software for: Less than 6 months ### "Good Software" October 16, 2018 5.0 Awesome software. If phone calls are top priority -- this is a no-brainer. Pros I really liked the simplicity / functionality. It just works well! Cons Can't think of anything... Really works well. The only downside is that it might be nice to somehow have a chatbot mixed with Novocall functionality... I ended up opting to keep my chatbot instead of the Novocall widget, because 2 different chatbots (one on the left, one on the right) was a bit too much. (although I really liked everything about Novocall) Review Source BV Brian V. Director Design Used the software for: 6-12 months ### "Never miss another lead " October 16, 2018 5.0 It’s been another good addition to my toolkit of lead capture and so far am happy with it Pros The fact that it is hands free and fully automated and allows me capture leads that otherwise would have been lost Cons The installation was a little bit unclear until I raised a ticket and got the advise I needed Review Source RH Robert H. President Construction Used the software for: Less than 6 months ### "Very easy to setup, great support!" October 16, 2018 5.0 So far so good! It's been up on my website for a few weeks now. It's a great way to provide another avenue for customers to easily reach you. Pros Great set of functionalities, very easy to setup and to get it up and running on my website. Great support team, very fast response. Cons Would be nice to be able to customize the text message that it sent to remove the Novocall branding or if the Novocall branding has to be there then replace it with a partner/affiliate link. Review Source JS Joce S. Marketing Manager Real Estate Used the software for: Less than 6 months ### "Good product, always pushing improvements, increase sales" October 17, 2018 5.0 Overalll, we recommand it Pros Easy to use and to deploy to a sales team. You can implement the solution in few clicks on your website and you are ready to convert visitors into leads. That definitely helps to increase your sales cycle time. Whenever the visitor visits your website there is always always a solution such a call me to know, call me later. But you also have triggers depending on their actions etc.. on the website Cons Still a young product we encountered some issue with their integration with Google Analytics and Google Adwords, but they are working to solve it Review Source Mohammad D. Director, S/4HANA Cloud Enablement Computer Software Used the software for: Less than 6 months ### "Our Conversion Rate is UP!" October 23, 2018 5.0 In general, this is a fantastic tool that helped up boost our conversion and gave our customers a positive impression with credibility that they can reach us when they need us! Pros This tool improved our conversion rate. Cons Took me some time to setup the tool. But once it is up and running, it was easy to maintain. Review Source Bartosz M. Agencja reklamy - Sitte.pl Internet Used the software for: Less than 6 months ### "Simple and powerfull tool for any company website" October 17, 2018 4.0 Mostly good. Only thing is this delay in sound but it may be temporary, we'll see. Pros It's mostly easy in configuration, most of language vars can be translated, there are many local/country phone numbers. Cons Quality of sound it's good but there is some delay when I speak threou Novacall Review Source VR Verified Reviewer Machine operator Food Production Used the software for: Less than 6 months ### "Novocall" March 3, 2021 4.0 It was ok wish there was more calling options and time. Pros Novocall at one point was very good since it helps those who dont have a phone call though internet which I used to do. Cons It is only internet based so if you are outside and you dont have data this wont work. Also you only have a limited number of calls. Review Source Adam M. Web Designer/Developer Design Used the software for: Less than 6 months ### "Great service..." October 23, 2018 5.0 Great way to screen calls if you use a personal number and a great work around for standard international calls from customers Pros Customizable message to owner during call introduction Cons I’m happy with the service so far, done css issues, but we’re resolved quickly. Review Source Alexander K. Managing Owner Photography Used the software for: Less than 6 months ### "Great Tool for Any Website!" October 16, 2018 5.0 I like it, my clients like it! Pros Easy to set up, works well. Gives visitors an easy way to get in touch which is important in my industry. Cons Still a young company so some bugs here and there, but I'm sure it will get better with time. Review Source MB Marco B. Marketing Manager Marketing and Advertising Used the software for: Less than 6 months ### "Good alternative to Calendly with LTD" January 6, 2022 4.0 Pros The fact that it's easy for use and the pricing Cons I wasn't happy with customer car for a basic feature that was removed and it took 1 month to see it back (buffer time, no 0 mins) Reason for choosing Novocall Good offer for lifetime plan, no subscription Switched from [Calendly](https://www.capterra.com/p/148036/Calendly/) Pricing Review Source RD Rémi D. Vice President Information Technology and Services Used the software for: 6-12 months ### "Just wahoo" November 16, 2018 5.0 Pros So easy to setup You just need to clic and the software is ok PS: their support is really reactive Cons Maybe, the design. but each time I had a problem I email the team. A couple of weeks later the features / requests was implemented. Review Source VR Verified Reviewer Business Owner Internet Used the software for: Less than 6 months ### "More Client Interaction" October 16, 2018 5.0 Pros This allows me to actually grab customers visiting the site that I would never have had the chance at before. Cons Haven't found anything I don't care for yet. Seems to be running fine. Review Source VT Vahe T. President Professional Training & Coaching Used the software for: Less than 6 months ### "Great for Lead Capture" October 16, 2018 5.0 Pros Clean and easy to use interface Easy to install and manage More affordable than other popular options Cons The company is a bit new so there are a few features missing, but I'm sure that would change over time Review Source Josh C. Product Development Financial Services Used the software for: Less than 6 months ### "Good for B2B sales on websites" October 16, 2018 4.0 Pros Worked fast: Drop on widget, configure phone number, get inbound sales calls. Cons Update email hasn't worked yet-- as of Oct 2018 still minor bug around. Review Source Similar Products Featured