--- title: "DockMaster Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about DockMaster Software - reviews, pricing plans, popular comparisons to other Dock Scheduling products and more." source_url: "https://www.capterra.com/p/179787/CarrierPoint-DockMaster/" page_type: "product" language: "en" --- # DockMaster Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) DockMaster ## What is DockMaster? By using DockMaster, shippers and carriers can improve communication and reduce errors, improve labor planning, and use reporting tools to measure performance. Shippers use DockMaster to schedule pickups and deliveries by their selected carriers, routing them to a pre-assigned loading or unloading door. And, carriers can schedule dock appointments quickly and easily via DockMaster without having to make time-intensive phone calls. ## What is DockMaster used for? [Dock Scheduling](https://www.capterra.com/dock-scheduling-software/) Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $5000 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for DockMaster?[Manage this product listing](https://www.g2.com/products/dat-solutions-dockmaster/claim_requests/new?auto=true) ## DockMaster Overview Updated August 2026 AI summary DockMaster supports businesses of all sizes with dock scheduling needs by offering tools for automated scheduling, calendar and dispatch management, load reporting, and transportation management. It features availability management, multi-location support, online booking, resource planning, and workflow management. Deployed via cloud, web, and mobile platforms, DockMaster helps organizations coordinate dock operations and optimize resource allocation. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### DockMaster 4.3 (7) VS. [### Trac Ahead](https://www.capterra.com/p/179247/Trac-Ahead/) [0.0](https://www.capterra.com/p/179247/Trac-Ahead/#reviews) Starting Price $5000 Per User Starting Price $500 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (7) Ease Of Use 0.0 (0) Value For Money 4.4 (5) Value For Money 0.0 (0) Customer Service 4.2 (6) Customer Service 0.0 (0) ## FAQs about DockMaster Overview ### What company size and specific industries is DockMaster built for? DockMaster is designed for shippers and carriers in the oil and gas, chemicals, flour, plastics, steel, mining, forest products, and bulk materials industries. The description does not specify a company size, but the product is aimed at organizations operating in these industrial and logistics sectors. Features and Usability ### What are the key features of DockMaster? DockMaster offers scheduling and appointment management, including automated scheduling, recurring appointments, and online booking. It also includes calendar management, dispatch management, and resource allocation and planning, plus alerts/notifications, document management, load reporting, reporting & statistics, and workflow management across multiple locations. Getting Started and Support ### What training and onboarding options does DockMaster offer? DockMaster provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide self-paced walkthroughs for reviewing features and setup steps. Getting Started and Support ### What customer support options does DockMaster offer? DockMaster provides Email/Help Desk, Phone Support, and Chat for customer support. No reviewer feedback about support experience is available here, so the support channels can be described only as listed in the catalog data. ## Features AI summary Based on 150 Dock Scheduling reviews Not all dock scheduling software covers every feature buyers care about most. Here is what Capterra reviewers flag as essential when choosing a solution: - **Appointment Scheduling** (**58%** of reviewers rated this feature as critical) - **Dock Management** (**44%**) - **Availability Management** (**38%**) DockMaster includes **Availability Management**, which covers one of the top features buyers look for in dock scheduling software. However, it does not offer **Appointment Scheduling** or **Dock Management**. Instead, it provides **Calendar Management** (**38%**), which can help teams organize schedules and keep visibility into planned activity. Together, these features help businesses make better use of available dock time, reduce scheduling conflicts, and give teams a clearer view of daily operations. Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Availability Indicator Indication whether a resource is available or protected from allocation Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Calendar Management Track and manage schedules and meetings via an integrated calendar Dispatch Management Manage sending personnel and resources to a site as needed Document Management Store, manage, and track all electronic documents in a centralized location DockMaster 18 features ### All Features - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Load Reporting: Track the quantity and quality of deliveries upon arrival - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Resource Allocation & Planning: Assign available resources (human and/or non-human) to various projects and tasks - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipping Management: Manage and track orders being shipped to customers - Transportation Management: Organize and track the physical movement of goods from one location to another - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (7) 4.0 Based on 7 reviews ## Pricing Value for money 4.4 (5) Basic $5,000 Per User, Value for money 4.4 (5) 4.4 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (6) 4.2 Based on 6 reviews ## User reviews Overall rating 4.3 Based on 7 reviews Filter by rating 5(2) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BM Bridget M. Logistics Coordinator Logistics and Supply Chain ### "Daily use of Carrierpoint" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 July 29, 2020 Great feedback from our customers Pros reviews to know what we need to address and correct Cons Doesn't upload at times and will have system issues sometimes Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC David C. Transportation and Logistics Manager Building Materials ### "Good Software, with plenty of customized features." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 29, 2020 We now have a much better flow of traffic in/out of our mill. It has helped to make things run more smoothly and efficiently. Pros Overall it is a good software to use and it can be modified as needed with the help of the support staff at Intellitrans. Cons There were some glitches upfront that we had to deal with, in which the software stop interacting with our systems. Overall seems to be an easy fix. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SR Steven R. Inside Sales Trader Environmental Services ### "Easy for all things trucking" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 8, 2020 Pros Being able to view all of my pending loads especially from multiple locations throughout the country. The dockmaster feature talks with our system at the yards instantaneously and makes it so easy to use. Cons There are just a few quirks to the system, one of the only things I can attest to is when it defaults to a "FLOAT" door and our yards can't scale the truck in. It only takes a minute to fix but still a thorn in the side! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NL Nina L. Process Coordinator Paper & Forest Products ### "CarrierPoint review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 4, 2020 To be honest I am not really sure what is the DockMaster, we are using CarrierPoint in Stora Enso Pros We are using it to create transport agreements, this is easy also very easy to find rates and supplier master data in the system Cons Sometimes CarrierPoint is too flexible, we would need to have more boundaries set, if it is too flexible then our procurement managers are too innovative Reasons for choosing DockMaster as stated above I do not have this insight Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Marvin C. Logistics Manager Logistics and Supply Chain ### "Carrier Point " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 3, 2020 good so far. Pros dock scheduler and being able to keep track of appointments. Cons would like more detail reports. about carrier performance. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Martin B. Functional Analyst Paper & Forest Products ### "Facilitate dock scheduling" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 29, 2020 We use it in some of our plants that are not using trailer pools. So far we have 4 mills/DC using Dock Master and everyone seems to enjoy the tool Pros No need to have the system on premise. Can easily interface our own system with Intellitrans tools by either using their proprietary interface or through EDI. Ease of use by our internal customers. Facilitate communication with our carriers. Cons Before configuring the tool and have it integrated in CarrierPoint it needs to be "initiated" by Intellitrans support team. Once done you can customize the doors and dock by yourself. Reasons for choosing DockMaster We were already pleased with CarrierPoint and DockMaster is totally integrated with it. So a single interface to manage load tendering and pickup appointments. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SL SYLVIE L. planning Paper & Forest Products ### "Carrier point" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 29, 2020 Pros Its more esay for me and the simplicity of system Cons Its more difficult when i do cancel a shipment an communicate with carrier Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/179787/CarrierPoint-DockMaster/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.