# DockMaster Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is DockMaster the right Dock Scheduling solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/179787/CarrierPoint-DockMaster/reviews

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DockMaster

4.3 (7)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of DockMaster

Ease of use

4.4

Customer Service

4.2

## Showing most helpful reviews

Showing 1-7 of 7 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MB

Martin B.  
Functional Analyst  
Paper & Forest Products  
Used the software for: 2+ years

### "Facilitate dock scheduling"

May 29, 2020

4.0

We use it in some of our plants that are not using trailer pools. So far we have 4 mills/DC using Dock Master and everyone seems to enjoy the tool

Pros

No need to have the system on premise. Can easily interface our own system with Intellitrans tools by either using their proprietary interface or through EDI. Ease of use by our internal customers. Facilitate communication with our carriers.

Cons

Before configuring the tool and have it integrated in CarrierPoint it needs to be "initiated" by Intellitrans support team. Once done you can customize the doors and dock by yourself.

Reason for choosing DockMaster

We were already pleased with CarrierPoint and DockMaster is totally integrated with it. So a single interface to manage load tendering and pickup appointments.

Review Source

DC

David C.  
Transportation and Logistics Manager  
Building Materials  
Used the software for: 1-2 years

### "Good Software, with plenty of customized features."

July 29, 2020

4.0

We now have a much better flow of traffic in/out of our mill. It has helped to make things run more smoothly and efficiently.

Pros

Overall it is a good software to use and it can be modified as needed with the help of the support staff at Intellitrans.

Cons

There were some glitches upfront that we had to deal with, in which the software stop interacting with our systems. Overall seems to be an easy fix.

Review Source

BM

Bridget M.  
Logistics Coordinator  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Daily use of Carrierpoint"

July 29, 2020

4.0

Great feedback from our customers

Pros

reviews to know what we need to address and correct

Cons

Doesn't upload at times and will have system issues sometimes

Review Source

SL

SYLVIE L.  
planning  
Paper & Forest Products  
Used the software for: 2+ years

### "Carrier point"

May 29, 2020

4.0

Pros

Its more esay for me and the simplicity of system

Cons

Its more difficult when i do cancel a shipment an communicate with carrier

Review Source

SR

Steven R.  
Inside Sales Trader  
Environmental Services  
Used the software for: 2+ years

### "Easy for all things trucking"

June 8, 2020

5.0

Pros

Being able to view all of my pending loads especially from multiple locations throughout the country. The dockmaster feature talks with our system at the yards instantaneously and makes it so easy to use.

Cons

There are just a few quirks to the system, one of the only things I can attest to is when it defaults to a "FLOAT" door and our yards can't scale the truck in. It only takes a minute to fix but still a thorn in the side!

Review Source

NL

Nina L.  
Process Coordinator  
Paper & Forest Products  
Used the software for: 2+ years

### "CarrierPoint review"

June 4, 2020

4.0

To be honest I am not really sure what is the DockMaster, we are using CarrierPoint in Stora Enso

Pros

We are using it to create transport agreements, this is easy also very easy to find rates and supplier master data in the system

Cons

Sometimes CarrierPoint is too flexible, we would need to have more boundaries set, if it is too flexible then our procurement managers are too innovative

Reason for choosing DockMaster

as stated above I do not have this insight

Review Source

MC

Marvin C.  
Logistics Manager  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Carrier Point "

June 3, 2020

5.0

good so far.

Pros

dock scheduler and being able to keep track of appointments.

Cons

would like more detail reports. about carrier performance.

Review Source

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