# Rapid POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rapid POS the right Retail POS System solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179820/Rapid-POS/reviews --- Rapid POS 4.5 (11) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Rapid POS Ease of use 4.5 Customer Service 4.3 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Derek Thomas H. Student Worker Performing Arts Used the software for: 2+ years ### "Great software with lots of glitches and little support" October 17, 2018 4.0 Rapid POS is a very useful and well made piece of software, but the fact that it is used to run stores leaves you and us vulnerable when something does go wrong. I am the most tech savvy person at our store and I still have issues fixing some of these inconsistencies. The service is great but it's not as worth it when one issue causes such a big pause in business. Pros The Software is very simple and easy to use with the freedom to do essentially anything you want so long as you know how to use it properly. Most system errors and glitches are user glitches, though some vital software issues still exist. Cons Mainly that when there is a serious issue, support is one of the hardest things to get. Considering that so many businesses use your system, a far better support network and emergency support needs to be implemented. Every person I've met who works for or uses RapidPOS has this one complaint. 24/7 support is advertised but the reality is that you can submit an email and you should get support by the following morning, and there is no phone number that works with our store, every support number claims they are with another division and we just need to use the email. Review Source TH Tyler H. Ast. General Manager Retail Used the software for: 2+ years ### "RECOMMEND!" December 2, 2025 5.0 RapidPOS is an absolutely fantastic Point of Sale provider. Counterpoint is an extremely mature and well-written software that is still actively being supported and developed by the manufacturer as well as Rapid provides custom solutions when NCR doesn't move fast enough. Every single person I've interacted with at the company has been great to deal with and have gone above and beyond. Pros I liked that they are quick, efficent, and thorough with implementation and support requests as well as for programming. A phenomenal company to deal with! Cons There is literally nothing I can think of to say negatively about Rapid POS. If there software will fit your business (retail) then you will not be dissapointed with their service and product. Alternatives considered [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reason for choosing Rapid POS Feature set was not as robust as RapidPOS! Review Source Heather T. Owner Retail Used the software for: 2+ years ### "Partnering with this local provider is worth it." October 16, 2018 4.0 Working out solutions that will work for us has been Rapids forte. They got to know our business and they have partnered with us on finding answers to tough questions. Pros It handles lots of complicated inventory like sized items and infrequent items well. I also appreciate that the front end is pretty easy to teach and that the basics are the same throughout each module. Cons Updates are troublesome and rare address things that are of concern to us, yet cause issues anyway. Staying updated is expensive. Review Source VR Verified Reviewer CEO Luxury Goods & Jewelry Used the software for: Less than 6 months ### "Rapid POS Review" October 16, 2018 5.0 The main objective I reached out to Rapid POS is to have a team by our side to ensure that we can create the ideal retail experience in-store and online for our retail business including the end user experience as well as the ability evaluate and report against the various aspects of business needs. With RapidPOS by my side, I am able to focus on building my business potential. Pros Rapid POS offers a suite of services for the retail experience. The support team is knowledgeable, pleasant, and efficient when it comes to servicing. In the small time that I've been with Rapid POS, we've been able to accomplish many of our retail goals including designing the customer experience from an end user point of view. Cons At this time the thing I like the least about this software is the inability to use my native language diacriticals. They are working on this :) Review Source VR Verified Reviewer Education & Human Resources Manager Retail Used the software for: 2+ years ### "Good Software with Good Support" October 19, 2018 4.0 Very good overall, no major complaints! Pros Plenty of functionality for both inventory and point of sale. Responsive customer support, usually within a couple hours. Emergency support available when needed. Cons Tricky to customize if you need to, not a lot of options for add-ons. Sometimes customer support's answers vary depending on who you speak to. Review Source AL Anna L. Accounting Manager Fine Art Used the software for: 1-2 years ### "Rapid POS Review" October 18, 2018 4.0 Overall the experience the Rapid POS has been great. It is a very powerful software. We are constantly find out new features that the system is able to do. Pros Ability to reprint receipts, physical inventory count reports, cost of goods sold reports. Tracking of item purchase history. Ability to store museum member information and view their purchasing history. Emailing reports directly from the system to another person. Cons It is not as user friendly as other software. Can't change of the cost of an item if the wrong amount was entered by mistake. Sometimes numbers don't tie when running different reports that include the same information. Review Source PK Peter K. Account Director Retail Used the software for: 2+ years ### "Love my systems!" October 17, 2018 4.0 Overall we are very happy with Rapid POS and their ability to make our business function! Pros We use Rapid for both Online and our POS systems and we love how they all work together! The seamlessness of the programs makes running our business easier! Cons It can sometimes have issues but rapid is usually quick to find a fix! Review Source GS Gary S. Owner Retail Used the software for: 2+ years ### "CounterPoint" October 24, 2018 5.0 RapidPOS is terrific to work with. Great product knowledge about the software and a quick response time resolving issues. They have also customized the software so it works even better for our purposes. Pros We have great control over product pricing with uniformity at all locations. Cons Some steps require redundant key strokes. Review Source RA Renald A. President Automotive Used the software for: 2+ years ### "Long time customer" October 21, 2018 5.0 We have used Rapid POS for several years and have always had good service and fair pricing. Pros The software is fine, what makes the difference is service and support. Cons Too many steps to enter a payment on an open account. Review Source QW Quinn W. Facilities Director Retail Used the software for: 2+ years ### "Las Vegas Retail" October 24, 2018 5.0 Great experience. Support very responsive when needed. Pros Ease of use and configuration. Screens easy to navigate for cashiers. Cons Windows can be a challenging platform to work with. Review Source MO Michael O. Operations Retail Used the software for: 1-2 years ### "Operation" October 21, 2018 5.0 Overall great Software, very efficient and user friendly Pros Efficiency, User Friendly and Technical Support Cons More Functions and features under the categories and subs Review Source Talk to a Capterra advisor for free and get results within 15 minutes.