Likelihood to Recommend:Not LikelyExtremely Likely
Pros: I just recently started to use this software as I didn't have a need for it before. It is easy to use as I had no idea how to use it. It was easy to install and upgrade. It makes it nice for the help desk and it is simple for the person who needs help. It is very accurate.
Cons: I have not had any problems with track-it as I am new to it and haven't used it as much.