--- title: "ScriptRunner Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ScriptRunner Software - reviews, pricing plans, popular comparisons to other IT Management products and more." source_url: "https://www.capterra.com/p/179858/ScriptRunner/" page_type: "product" language: "en" --- # ScriptRunner Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ScriptRunner ## What is ScriptRunner ? ScriptRunner is the #1 Agentic Automation and Orchestration Platform for Microsoft IT Operations - empowering organizations to address infrastructure challenges with centralized, secure, and policy-driven IT operations. With over 200 customers worldwide, more than 10 years of market experience, and a solution 100% built on Microsoft, ScriptRunner is trusted by global organizations to streamline operations, enforce governance, and boost productivity. Our centralized automation platform enables: - Zero-touch automation for faster time-to-value - Secure delegation and role-based access control - Full auditing and compliance readiness - Self-service capabilities for technical and non-technical users One platform to manage on-prem systems like Active Directory, Microsoft Exchange, SQL Server and VMware as well as cloud services including Microsoft 365, Azure, AWS, GCP and many more. ## What is ScriptRunner used for? [DevOps](https://www.capterra.com/devops-software/)[Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Service Desk](https://www.capterra.com/service-desk-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ScriptRunner ?[Manage this product listing](https://www.g2.com/products/scriptrunner-software-platform/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ScriptRunner 4.7 (9) VS. [4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (9) Ease Of Use 4.7 (761) Value For Money 4.0 (9) Value For Money 4.6 (541) Customer Service 4.9 (9) Customer Service 4.7 (551) ## ScriptRunner alternatives [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (15)](https://www.capterra.com/p/178220/Virima/reviews/) Starting price $10000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/179858/ScriptRunner/alternatives/) ## FAQs about ScriptRunner Overview ### What company size and specific industries is ScriptRunner built for? ScriptRunner is designed for enterprise IT operations teams in regulated Microsoft environments, making it a fit for large organizations that need secure automation, less manual work, stronger compliance, and support for scaling operations. It is especially suited to industries with strict governance and regulatory requirements. Features and Usability ### What are the key features of ScriptRunner ? ScriptRunner offers API access, collaboration tools, and a self-service portal for support workflows. Its core IT management features include ticket management, incident management, monitoring, remote monitoring and management, patch management, and maintenance scheduling. It also includes compliance management, policy management, event logs, SLA management, and troubleshooting reports. Getting Started and Support ### What training and onboarding options does ScriptRunner offer? ScriptRunner provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled training topics, documentation offers written reference material, and videos provide self-paced learning content. Getting Started and Support ### What customer support options does ScriptRunner offer? ScriptRunner offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Because no reviewer feedback on support is available, no user sentiment about response speed, helpfulness, or common frustrations can be stated. These channels are the only confirmed support options listed in the catalog. ## Features AI summary Based on 5,645 IT Management reviews Capterra data shows that buyers of IT Management software rank the following features as their top priorities: - **Patch Management** (**56%** of reviewers rated this feature as critical) - **Real-Time Monitoring** (**47%**) - **Remote Monitoring & Management** (**47%**) ScriptRunner includes **Patch Management** and **Remote Monitoring & Management**. However, it does not offer **Real-Time Monitoring**. With **Patch Management**, IT teams can keep systems current and reduce security risks by applying updates in a controlled way, while **Remote Monitoring & Management** provides a practical way to oversee devices and handle maintenance tasks across distributed environments, helping businesses maintain system health and support day-to-day IT operations more efficiently. Active Directory Provides a directory of all users within an organization. API Application programming interface that allows for integration with other systems/databases Approval Workflow Route documents and other data through one or more stakeholders for review and approval Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Customizable Branding Add customized logos and colors to align with company branding ScriptRunner 23 features ### All Features - Active Directory: Provides a directory of all users within an organization. - API: Application programming interface that allows for integration with other systems/databases - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Branding: Add customized logos and colors to align with company branding - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Patch Management: Install software updates and bug fixes remotely - Policy Management: Create, manage, and track policies and procedures within an organization - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues --- Get Advice We can help you find the software with the features you need. Features 4.3 (9) 4.3 Based on 9 reviews ## Pricing Value for money 4.0 (9) ### Starting price Free trial available Value for money 4.0 (9) 4.0 Based on 9 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (9) 4.9 Based on 9 reviews ## User reviews Overall rating 4.7 Based on 9 reviews Filter by rating 5(6) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BB Bruno B. Scripter Information Technology and Services ### "Easy delegation in no time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 15, 2020 Our overall experience is a stable system that easily integrates in every IT landscape and is a must have! After the implementation our focus shifted from : "should we really automate and delegate this" to let's automate and delegate tasks in no time. Pros The advantage of scriptrunner is that the interface is intuitive and easy to use, you'll get used to in no time. The versatility and connectors enables you to interface and interact with almost every system, on premise, Amazon, Azure, Office 365 . Last X-mas we even automated our x-mas tree lights with ScriptRunner and PowerShell, this was really fun! Cons One disadvantage is that it can cause an addiction to PowerShell and make you automating everything. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 22, 2020 Hey there! Thank you so much for your positive feedback. GZ Gerd Z. CTO Government Administration ### "Best Choice in automating the Windows Server World and making it easer to administrate !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 15, 2020 Very good, i am satisfied with the product, andthank to the good Team of scriptrunner, they helped us getting a quick start ;-) Pros the preconfigured template for everything, the good easy to use front end and the ability to seperate rights and users Cons nothing could be better, like the Exchange of new scriptwith other customers ;-) Reasons for choosing ScriptRunner . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 16, 2020 Thank you for your review! We are very happy you're satisfied with ScriptRunner. TS Tobias S. IT System Engineer Internet ### "Gutes Werkzeug für Infrastruktur Automatisierung und Delegation von Aufgaben" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2020 ScriptRunner ist ein gutes Tool um wiederkehrende Aufgaben durch Skripte zu automatisieren und zu delegieren. Durch das Automatisieren und Delegieren von Aufgaben erhöhen wir die Qualität und Zuverlässigkeit der Systeme und gewinnen dadurch mehr Zeit für andere Projekte. Pros Gute und einfache Administrationsoberfläche um Skripte in Workflows einzurichten. Mit den bereitgestellten ActionPacks lassen sich die ersten Workflows einfach und schnell realisieren, auch ohne tiefgehende PowerShell Kenntnisse. Die zentrale Speicherung der Skripte und Anbindung via Git erspart das unnötige Kopieren der Skripte auf verschiedene Systeme. Zusätzlich erhält man eine einfache Dokumentation der Skripte und kann diese mit Tags organisieren. Guter und arrangierter Support. Cons Anwendungsdokumentation zum Nachlesen könnte verbessert werden, insbesondere bei neu erschienenen Funktionen. Endbenutzeroberfläche könnte besser sein. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 16, 2020 Vielen Dank fur ihr ausfuhrliches Feedback! DD Daniel D. Senior Infrastructure Engineer Automotive ### "Unique Solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2020 Pros Combines PowerShell script delegation and task automation in a single package. Easy to use and administer. Provides the missing tooling to use PowerShell scripts org-wide, for any employee. Cons Auditing and reporting features regarding job execution could be improved upon. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 31, 2020 Thanks for your review and feedback! All the best, the ScriptRunner Team AN Anonymous User System Engineer Telecommunications ### "Interactive script running engine" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 26, 2020 We try to use ScritpRunner for administering our hundreds of Office365 customers. All this Powershelln that we need for Office365, but not all Helpdesk users can manage without Scriptrunner. Pros It have quite ok user interface It's quite easy to create interactive scripts - example: choose customer, choose user and then take action with it. Cons User interface if limited No easy way to input-output CSV files Alternatives considered [Jenkins](https://www.capterra.com/p/171026/Jenkins/) Reasons for choosing ScriptRunner Better user interface, interactive scripts (using cascading querys) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 30, 2020 Thank you for your feedback! - Your ScriptRunner Team JC Jeff C. Cloud Administrator Aviation & Aerospace ### "Great entry point for PowerShell focused DevOps" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 1, 2019 It took a little bit of work to get all the scripts organized and the workflows set up but once everything was set up, it worked really well. ScriptRunner customer service was very responsive to my questions and even provided additional documentation and suggestions. Pros The ability to assign scripts to jr. admins and end users to run. I also like organizing the scripts into logical areas and centrally manage them from a single location. No more copying to a shared drive. The ability to integrate with Git repositories is a huge time saver. Another great feature is the ability to add a GUI interface to the scripts. This really helps with the end users and jr. administrators when they are running the scripts. Cons The software adds some overhead to the system and running the scripts seem to be slow at times. The main interface seemed a little sparse. I would have liked more options available on the main interface. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 5, 2019 Thank you very much for your review! FW Ferdinand W. System Engineer Information Technology and Services ### "Scriptrunner for Service Providers" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 18, 2019 We are a Service Provider and we are using Scriptrunner as automation and Delegation Plattform. We using Scriptrunner with git for our powershell scripts. The enduser interface could be better, but overall the tool is very awesome and helpful software. Pros Delegation is very easy Reusability is really awesome Handling of different targets and credentials is working like charm Really good possibilities to connect with other tools Cons User Interface is kind of limited. This could be improved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 26, 2019 Hi, thank you very much for the review! Best, the ScriptRunner-Team LB Lars B. IT SysAdmin Building Materials ### "Want run PowerShellScripts? You have get ScriptRunner!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 4, 2019 Pros script integration - upload from PowerShellISE to ScriptRunner-Repo task delegation to users with NO admin rights no worries about right authorization - credentials are stored with script task one point of scheduling scripts calling scripts via message or rest interface sending output via mail Cons it is not for free :-/ Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 5, 2019 Thank you very much for this awesome review! :) We are very happy that you like our software! Markus E. IT System Administrator Electrical/Electronic Manufacturing ### "Easy living for your company without IT Administration knowledge" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 November 13, 2018 A lot of kinds equal, ACL, Filesharing, AD and reboot the servers ( remote tsaks ) Pros No master password are necessary # other connections with sevreral systems Cons Easy way to play a powershell programm as your hotline ... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 21, 2018 Thank you for your feedback! [View all Reviews](https://www.capterra.com/p/179858/ScriptRunner/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.