# Page 5 | MyTAXPrepOffice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is MyTAXPrepOffice the right Tax Preparation solution for you? Explore 227 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179883/my-TAXprep-office/reviews --- MyTAXPrepOffice 4.5 (227) [View alternatives](https://www.capterra.com/p/179883/my-TAXprep-office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of MyTAXPrepOffice ## Showing most helpful reviews Showing 101-125 of 227 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use eG earl G. managing member Accounting Used the software for: 2+ years ### "Actual User >5 years" October 21, 2022 4.0 Overall, I love the software and truly appreciate the responsive customer service Pros The product is web-based and exceptionally solid. I also appreciate the pricing, since it's not a nickel-and-dime approach Cons If I can import my business clients' information directly from Quickbooks, or even an Excel spreadsheet, that would be a definite game changer! Alternatives considered [Drake Tax](https://www.capterra.com/p/176133/Drake-Tax/) Reason for choosing MyTAXPrepOffice One price covered all, and what's included in the "all-ness" was more than I had with Pro Series! Switched from [ProSeries Tax](https://www.capterra.com/p/249725/Intuit-ProSeries-Tax/) Intuit was expensive and trending more prohibitively so. Review Source CG Calvin G. President Accounting Used the software for: 1-2 years ### "This has been a very frustrating expeince!" February 21, 2023 1.0 I'm so frustrated that I'm considering switching back to Drake mid year this year! Pros The instant form view is wonderful. I will miss it! Cons Having come from Drake Software, this has been a horrible experience! I have to manually check every return for accuracy because the software can't be trusted to be accurate. I spent several hours yesterday on the phone with customer support because of issues with the software not working accurately. Today I am spending hours entering Form 8949 details into an 1120S return because they have not and are not willing to fix the software so that a pdf attachment can be sent. I bought 3 years of this software, this is my second year and I'm probably not going to use the 3rd year that I paid for! I'll bet this review doesn't make it onto their web site! Beware of companies that only post positive reviews! Switched from [Drake Tax](https://www.capterra.com/p/176133/Drake-Tax/) Price and a good sales pitch. Review Source TW TONDRA W. Owner Accounting Used the software for: 2+ years ### "The best software yet!" January 11, 2024 5.0 Pros The navigation is awesome and it is a very great software to use! Cons I wanted them to create the program so that it could automatically put info into the software by taking a picture of the document... Switched from [TaxSlayer Pro](https://www.capterra.com/p/189000/TaxSlayer-Pro/) TaxSlayer just didn't have enough to help you get an accurate result! Review Source EA Euphrase A. Owner Accounting Used the software for: 2+ years ### "I like MyTAXPrepOffice!" February 23, 2024 5.0 Pros I like a lot of features, including remote signature, client management, and customer services. Cons Not really, I'm very satisfied with your products and your services. Alternatives considered [TurboTax Business](https://www.capterra.com/p/179846/TurboxTax-Business/) Reason for choosing MyTAXPrepOffice Yes, I did. I like your products, reason why I stayed with you. Review Source KH Kathryn H. OWNER Accounting Used the software for: Less than 6 months ### "KATE'S EYE OPENER." March 4, 2024 5.0 NEVER WORRIED THAT I WILL SPEND TOO MUCH TIME LOOKING FOR ANSWERES. MY TAX IS MORE THAN WILLING TO SHARE AND HELP. LIKE YOU ALWAYS HAVE MY BACK. Pros EASILY PULLED UP , DASHBOARD, EVERYTHING IN FRONT OF ME. Cons HAVEN'T FOUND THAT YET. STILL EXPLORING. Reason for choosing MyTAXPrepOffice FRIENDLY SALES PERSON, CALLED BACK SEVERAL TIMES AND SOMEONE WAS ALWAYS AVAILABLE AND READY TO HELP. Switched from [ProSeries Tax](https://www.capterra.com/p/249725/Intuit-ProSeries-Tax/) NO BACKUP HELP, VERY COSTLY. PEOPLE SUPPOSED TO HELP WERE RUDE, IMPATIENT AND EXPENSIVE. Review Source TT TOMMY T. Owner Accounting Used the software for: 1-2 years ### "All Kentucky Tax Preparers stay away from this program." August 11, 2021 1.0 We had problems with the Kentucky returns in 2019 and were told everything was resolved and those problems would not reoccur in 2020. Total lie. This program is a complete HEADACHE for Kentucky tax preparers. Pros We had no problems when it came to preparing the federal programs. Cons NO SUPPORT!!! TOTALLY IGNORE PROBLEMS WITH KENTUCKY RETURNS Here is verbiage from latest email that was sent this morning: Robert Jones You totally ignored all the problems that were relayed to you last season regarding the Kentucky tax returns. You would not answer my calls, emails, chats, or let voice messages. Today is the time that broke the camel's back!!!! I will be contacting the Kentucky Revenue Cabinet and the Kentucky Attorney General's Office today to file an official complaint against mytaxprepoffice in hopes of them NOT approving your program for 2021 tax preparation. Those Kentucky returns that we had problems with, and you were notified about time and time again, are now coming back with errors because once originally transmitted all information listed on Schedule M failed to go through. This is causing clients to get letters from Kentucky that they owe taxes. We now have to amend those screwed up transmitted return to show what was actually prepared corrected. I will also be posting this to all channels to warn all Kentucky tax preparers NOT to purchase your program. Review Source VS Verna S. Owner Accounting Used the software for: 2+ years ### "Verna's Tax Service" August 19, 2022 5.0 This program has made my work much easier and faster. My clients like the portal and the speed in which I can do their taxes Pros The software is easy to use and the customer service is the best I have ever had Cons I cannot think of anything I do not like about this software Review Source JC Juan C. Manager Accounting Used the software for: 2+ years ### "Juan Candelier" May 12, 2023 5.0 Good I like it. Pros The integration with all features and cloud base ability to use anywhere. Cons Sometime is slow and the amount sometime disappear Alternatives considered [TaxSlayer Pro](https://www.capterra.com/p/189000/TaxSlayer-Pro/) Reason for choosing MyTAXPrepOffice Easy to use cloud base Switched from [ATX](https://www.capterra.com/p/233241/ATX/) Because I was looking for a cloud base software. Review Source DR Dean R. Tax Preparer Accounting Used the software for: Less than 6 months ### "Service Ticket Resolution" February 29, 2024 4.0 I started using MTPO in January. I need more experience using the product before I can properly answer this questio Pros Phone call with \[sensitive content hidden\] enabled me t explain my issue to her. She then spoke with the Tech Team and called me back the next day to explain the resolution. This was EXCELLENT customer support. Cons I started using MTPO in January. I need more experience using the product before I can properly answer this question. Switched from [Drake Tax](https://www.capterra.com/p/176133/Drake-Tax/) Drake Costs had nearly doubled in a 3 year period. Review Source LL Lawrence L. President Accounting Used the software for: 2+ years ### "Always Up To The Challenge" February 28, 2024 5.0 Excellent product, excellent support staff. When you are looking for a tax software that meets your needs, MyTaxPrepOffice is ALWAYS UP TO THE CHALLENGE! Pros The support staff is very helpful and knowledgeable. Especially helpful today was support person \[sensitive content hidden\], who helped me better understand the capabilities of the software. She is very knowledgeable, explains things clearly, and is a joy to deal with. Cons Sometimes, my clients have troubles navigating around their TaxPortal account. Review Source ES Erez S. EA Accounting Used the software for: 2+ years ### "4 years client" December 12, 2022 5.0 VERY Happy Pros easy to use, online access from any computer, best price and the best customer support I have experienced in any industry. Cons I have no issues at all with Mytaxprep software Review Source EP Eric P. Tax Accountant Accounting Used the software for: 2+ years ### "Eric P" January 27, 2023 5.0 My overall experience has been very positive. Pros Easy to use, client portal was attached and customer service has been reliable. Cons Sometimes the boxes are not calculating properly. Alternatives considered [ATX](https://www.capterra.com/p/233241/ATX/)[Intuit ProConnect Tax](https://www.capterra.com/p/249727/ProConnect-Tax/) Reason for choosing MyTAXPrepOffice Same as reason above. Review Source SB Suzanne B. OWNER Accounting Used the software for: 2+ years ### "Owner" October 17, 2023 1.0 I hate it and yall pulled a trick.... If I don't renew , I will not get my add on fees Pros It would be good if it worked.... I call and call for the same problem ... over and over Cons LOSING MONEY WHEN YOU DON'T SEND THE APPLICATION TO THE BANKlosing money when you don't send the application to the bank Reason for choosing MyTAXPrepOffice THIS PROGRAM WAS OKAY FOR A WHILE .... IT WAS SOOO MESSED UP THIS YEAR... LOST MONEY... AND CLIENTS.... I'm making a complaint with the IRS and Review Source GS Gregory S. COO Accounting Used the software for: 2+ years ### "SparksTax Review" December 17, 2022 5.0 I'm satisfied with the software's usability and price. Pros It's cloud-based and affordable for my business. Cons Sometimes the software will freeze a little too often. Alternatives considered [OLT OnLine Taxes](https://www.capterra.com/p/233261/OLT-OnLine-Taxes/) Reason for choosing MyTAXPrepOffice Price was the deciding factor because the features were just about the same. Switched from [ATX](https://www.capterra.com/p/233241/ATX/) For the cloud-based software features. Review Source IE Ivan E. Owner Accounting Used the software for: 2+ years ### "My TaxPreOffice Experience" December 1, 2023 5.0 Pros The cost of the program and the good professional technical support during the tax seasonal. Cons Really, I can't find any item unlike about the program regarding of my need to provided my client's services. Every year there are improve for the program to make easy to understand. Switched from [ATX](https://www.capterra.com/p/233241/ATX/) The Cost of the product and the technical support was a little deficiently. Review Source JA Jay A. Accounting Practice Owner Accounting Used the software for: 2+ years ### "sresponse of a satisfied user." February 13, 2023 5.0 Outstanding preparation program! Has really increased my productivity Pros A great deal of thought by experienced preparers has gone into the writing of the program. The more I use the program the more appreciative i am of the thought put into the preparation of the product.I have found that the service people I have contacted are extremely friendly and helpful for all problems Cons I really have no complaints. It is the best software I have ever used in my practice doing taxes. I have the tax knowledge and the program allows me to use it. Review Source CP Craig P. Attorney CPA Law Practice Used the software for: 2+ years ### "MyTaxPrepOffice satisfied customer review" February 14, 2024 4.0 The change over was a challenge because the old software was substantially different. Pleased in the long run. Pros Variety of forms and review. I use many different forms throughout the year so I need the payroll function, offer in compromise forms and easy access to prior years forms. Cons Finniky about special characters such as commas Drop downs are not always obvious Reason for choosing MyTAXPrepOffice Special new subscriber entry offer. I needed the variety of forms offered and access to prior year forms. Switched from [CCH ProSystem fx](https://www.capterra.com/p/176070/CCH-ProSystem-fx/) I was reluctant and did not want to switch but the cost became unjustifiable. Review Source MS Michael S. Enrolled Agent Computer Software Used the software for: Less than 6 months ### "Mytaxprep office Training" September 20, 2023 5.0 Excellent. As said above, staff has been very helpful and supportive. Software seems to be intuitive and so far have found easy to use. Pros Had my initial training with \[sensitive content hidden\]. Spent a little over 2 hours going over in detail the functions of the tax software and administrative features. Made sure my company information was set up properly. Very friendly and professional. As all the employees I have interacted with so far. Very impressed with the initial contacts with the company and the thoroughness of the training and other subjects after puchase. Cons Nothing so far. New software and learning curve is expected. Reason for choosing MyTAXPrepOffice Reviews were better and when I contacted the Mytaxprepoffice to consider purchasing, all questions were answered thoroughly. Very competent personnel. Switched from [Drake Tax](https://www.capterra.com/p/176133/Drake-Tax/) \[sensitive content hidden\] is excellent software but had increased their price substantially and was too expensive for a one man tax practice. Review Source ER Ernest R. Accountant Accounting Used the software for: 2+ years ### "Worth Consideration!" October 6, 2022 4.0 I like the support team. Pros I like the support team. Jessica was very efficient and identified the problem to resolve my concern quickly. She deserves a raise! Cons I found a number of bugs over the past 3 years that had to be sent to programmers to fix the problems! Switched from [Drake Tax](https://www.capterra.com/p/176133/Drake-Tax/) I wanted more mobility! Review Source YZ YAFIT Z. ACCOUNTANT Accounting Used the software for: 2+ years ### "YAFIT ZOHAR" February 6, 2024 3.0 MOSTLY VERY GOOD AS MY SCREEN SHARE WORKS AND I DEAL WITH PEOPLE WHO KNOW HOW TO HELP Pros AVAILABILITY TO SCREEN SHARE AT ANY TIME Cons NO FEDERAL LLC FORM OR CALCULATION OF SEP IRA AVAILABLE Review Source BR Brenda R. Tax preparer Financial Services Used the software for: 2+ years ### "Tax assistant " January 18, 2024 4.0 I stay with MTP because of the customer support Pros pricing is codusive to need, customer service is good Cons client portal is difficult to navigate and takes too long to get it correct Review Source ME Munir E. manager Accounting Used the software for: 2+ years ### "excellent software" March 16, 2023 5.0 very happy Pros everything is good about your software. specially online feature Cons nothing can be said about the software and i will recommended for others Review Source TW Tammy W. Chief Executive Officer Accounting Used the software for: I used a free trial ### "Love this product!" November 2, 2023 5.0 Very good. I am actually looking forward to tax season this next year! Pros Ease of use. \[sensitive content hidden\] was outstanding. Very thorough training process. Cons There was nothing that I did not like about MyTAXPrepOffice. Reason for choosing MyTAXPrepOffice Ease of use and cost. I am very happy with the cost that I got for this product. Switched from [Intuit ProConnect Tax](https://www.capterra.com/p/249727/ProConnect-Tax/) Did not like ProConnect Tax af all. I'm glad that I received a call offering the product. Review Source YM Yoanna M. Tax preparer Accounting Used the software for: 2+ years ### " Great Costumer Service" April 19, 2023 5.0 Great Pros I am very grateful to the support staff for their kindness and professionalism. Today especially with \[sensitive content hidden\] Cons I don't have any cons about MyTAXPrepOffice Review Source FW Felice W. Tax Expert Accounting Used the software for: Less than 6 months ### "Customer for Life" April 14, 2023 5.0 Pros All the features I need for tax season all in one place and eliminating the need to have a complicated tech stack Cons Not having a feature to have customers pay directly in the tax portal would be a great addition.I also had some issues with importing prior year returns from one of the software's I used in the past. Alternatives considered [Intuit ProConnect Tax](https://www.capterra.com/p/249727/ProConnect-Tax/)[Drake Tax](https://www.capterra.com/p/176133/Drake-Tax/) Reason for choosing MyTAXPrepOffice Price and inclusiveness of all the best features Switched from [Intuit ProConnect Tax](https://www.capterra.com/p/249727/ProConnect-Tax/)[Drake Tax](https://www.capterra.com/p/176133/Drake-Tax/) Inclusivity. Being able to have all the features that I loved with the others already included at no additional cost. Review Source Similar Products Featured