# Page 6 | MyTAXPrepOffice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is MyTAXPrepOffice the right Tax Preparation solution for you? Explore 230 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179883/my-TAXprep-office/reviews --- MyTAXPrepOffice 4.5 (230) [View alternatives](https://www.capterra.com/p/179883/my-TAXprep-office/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 29th, 2026 # Page 6 - Reviews of MyTAXPrepOffice ## Showing most helpful reviews Showing 126-150 of 230 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ME Munir E. manager Accounting Used the software for: 2+ years ### "excellent software" March 16, 2023 5.0 very happy Pros everything is good about your software. specially online feature Cons nothing can be said about the software and i will recommended for others Review Source TW Tammy W. Chief Executive Officer Accounting Used the software for: I used a free trial ### "Love this product!" November 2, 2023 5.0 Very good. I am actually looking forward to tax season this next year! Pros Ease of use. \[sensitive content hidden\] was outstanding. Very thorough training process. Cons There was nothing that I did not like about MyTAXPrepOffice. Reason for choosing MyTAXPrepOffice Ease of use and cost. I am very happy with the cost that I got for this product. Switched from [Intuit ProConnect Tax](https://www.capterra.com/p/249727/ProConnect-Tax/) Did not like ProConnect Tax af all. I'm glad that I received a call offering the product. Review Source YM Yoanna M. Tax preparer Accounting Used the software for: 2+ years ### " Great Costumer Service" April 19, 2023 5.0 Great Pros I am very grateful to the support staff for their kindness and professionalism. Today especially with \[sensitive content hidden\] Cons I don't have any cons about MyTAXPrepOffice Review Source FW Felice W. Tax Expert Accounting Used the software for: Less than 6 months ### "Customer for Life" April 14, 2023 5.0 Pros All the features I need for tax season all in one place and eliminating the need to have a complicated tech stack Cons Not having a feature to have customers pay directly in the tax portal would be a great addition.I also had some issues with importing prior year returns from one of the software's I used in the past. Alternatives considered [Intuit ProConnect Tax](https://www.capterra.com/p/249727/ProConnect-Tax/)[Drake Tax](https://www.capterra.com/p/176133/Drake-Tax/) Reason for choosing MyTAXPrepOffice Price and inclusiveness of all the best features Switched from [Intuit ProConnect Tax](https://www.capterra.com/p/249727/ProConnect-Tax/)[Drake Tax](https://www.capterra.com/p/176133/Drake-Tax/) Inclusivity. Being able to have all the features that I loved with the others already included at no additional cost. Review Source AP Antonio P. Principal Accounting Used the software for: Less than 6 months ### "Stay away from this product/company" October 8, 2021 1.0 This web-based product is not worth it for any reputable accounting firm. We were transitioning from another provider, and we found a bunch of issues that didn't quite make our transition justifiable. First, it took 2 weeks to migrate clients and returns from the previous tax year (about 250). TWO WEEKS!! Of those returns imported, many returned incorrect errors such as missing social security numbers, emails, etc. Now, that's not possible since we can't process a return without a social and we collect email addresses from every client. None of the business clients were imported. No carry-overs were imported. You can't create a new client without adding a form 1040 (so, if you only need to create a Form 2848, or a 2553, etc., you cannot open only that form. You'll need to have a form 1040). I had a lengthy conversation with a manager, \[SENSITIVE CONTENT\], to whom I reported all the issues encountered. There were more issues than the ones mentioned. These are too many adjustments needed to be made even before starting the preparation. Then, with no carry-over imports, we would have to check every return from last year to determine if the client is carrying over anything and make sure that our employees are aware of that possibility. A lot of time and resources before we get to the preparation. So, we don't recommend this product. Another issue was that they have a 14-day refund policy. Since the client import took 2 weeks, we basically were outside of the 14-day policy to get a refund. Pros Nothing. There was nothing in this software that ultimately convinced us to switch. Cons Everything. There are way to many restrictions that require time and resources to sort through. Not worth it. Reason for choosing MyTAXPrepOffice The sales rep convinced us to try the product and, in good faith, we believed that it could have been worth a try. What bothers the most is the time it took for the system to convert clients/returns from last year (2 weeks as mentioned above), which took us already outside of the refund policy timeframe before we had some real information to test the system. Review Source CF Christine F. OWNER Accounting Used the software for: 2+ years ### "Best tax software I know. " September 2, 2022 5.0 Pros I used another tax software prior to MyTaxPrepOffice and it became too expensive so after searching for another software company. I found that MyTaxPrepOffice was what I needed. The transition was easy and they helped me whenever I had questions. I think you should give them a tryout. Cons There is not much I don't like about the software. It is easy to navigate. And when I have an issue they are there to resolve it. Review Source CH Charles H. DIRECTOR OF PRACTICE DEVELOPMENT Accounting Used the software for: Less than 6 months ### "My review and training session with company rep. Keesha" November 17, 2023 5.0 POSITIVE EXPERINCE WITH A PLEASANT AND SEEMINGLY KNOWABLE COMPANY REPRESENTATIVE. Pros Training session was very through, friendly, informative and answered all questions I had about the software. Cons Product is fine; just don't like experiencing the learning curve required to familiarize myself with a new tax software product. Switched from [Drake Tax](https://www.capterra.com/p/176133/Drake-Tax/) COMPARABLE PRODUCT WITH A BETTER FEE COST. Review Source KE Kenya E. Tax Preparer Financial Services Used the software for: Less than 6 months ### "Training and First time user" January 15, 2024 5.0 I do not have any complaints. I think the program and experience is good for me. Pros I enjoy the convenience of being able to log in where ever im located to complete clients filings. The software is user friendly as well as the training with access to a support team if needed. Cons I dont like that its optimum use is through the Chrome Browser. Review Source PP Peter P. Owner Accounting Used the software for: 1-2 years ### "First Time E-filing User" November 17, 2022 5.0 Overall I am pleased with the performance of the software. I will continue using it. Pros The best feature is that it is icloud based, that was very important to me when I was looking for tax software.Also, support helped me to be able to use the software since I was not too familiar with e-filing. Cons When I would complete a form and answered a question on the form I wasn't familiar with, I would not get a notification when I did a perform review to make sure I had all the forms necessary to complete before I sent in to the IRS. This is a frustrating problem Review Source LC Leeann C. cpa Accounting Used the software for: 2+ years ### "tax program review" September 7, 2022 5.0 the program is easy to use, support majority of the time is easy to use. support is great and they reply quickly and 99% of the time they are very knowledgeable. Pros this software is extremely easy to use for the majority of the individual tax returns Cons the only part I am not comfortable with is when a new person in support answers and the are not familiar with the program it takes twice as long to fix the issues of or they can't fix it at all. Review Source CW Christopher W. Business Owner Accounting Used the software for: 6-12 months ### "Review from C. Wood" February 21, 2023 4.0 Income tax preparation from anywhere has been beneficial. Your customer service has been awesome. I appreciate all of the training tolls and personable service from the one-on-one training. Pros I enjoy the lead screen with the multiple windows. I have only been using the software for two weeks during this tax season. The more I use it, the friendly it has becomes. Cons For now, it's a little difficult for me to view forms while working, it's also challenging to see all the fees associated with the invoice. Switched from [ATX](https://www.capterra.com/p/233241/ATX/) Customer Service and access when away from office Review Source DL DAVID L. MANAGER Accounting Used the software for: 2+ years ### "Review of Income Tax Filing" April 12, 2024 5.0 Overall - I believe it is a great value and great product Pros The customer service department is outstanding. Cons I am very satisfied. They have been very accomodating to me - Do not have any specific areas that I am not satisfied with Review Source WM Wendy M. President Accounting Used the software for: Less than 6 months ### "TaxPreparer" May 11, 2023 4.0 \[sensitive content hidden\] was very helpful in training me in detail about all products. He was patient with me and answer all my questions. Pros The features easy to use is upload documents and esignature. Also in the dashboard shows all the form you need in the future. Cons I think so is the widgets in the dashboard. Some widgets is not clear. I said that because I am new in this product. Reason for choosing MyTAXPrepOffice Because this product brings me all services I need to increase my portfolio. Review Source NS Nelson S. PRESIDENT Accounting Used the software for: 2+ years ### "The most complete software in tax and finance industries." February 22, 2023 5.0 Pros This has been the best and useful tax and finance software in the industry ever known. Customer support is the best team I have ever experienced. Getting better every new yaer. My best experience in 5 years with this software.Thanks,Nelson SerranoPresident-Protaxquest Cons This software is very friendly end user. Review Source CD Claudia D. PRESIDENT Accounting Used the software for: 2+ years ### "Great product" January 16, 2023 5.0 Great Pros This product is great and affordable for small business (Tax preparers). The customer service is great.\[SENSITIVE CONTENT\] does an excellent job. He explains everything in detail, he's know very well everything about this product. I would recommend it to my colleagues. Cons Customer serviceAll the featuresClients PortalSupport Reason for choosing MyTAXPrepOffice Ultimate Tax Review Source WT Wayne T. Owner Accounting Used the software for: 2+ years ### "Tusker Tax & Accounting LLC" March 9, 2023 5.0 Great assistance and production Pros This program is well worth the money and assistance provided Cons Nothing really. There are a lot of information of calculations that need to be learned. Reason for choosing MyTAXPrepOffice Customer satisfaction from other accountants Review Source RM Rosario M. MANAGER Accounting Used the software for: 1-2 years ### "Great Customer Service" October 4, 2023 5.0 Customer Service is easy to reach Pros great customer service, Software is great Cons yes it was a little difficult but soon I learned. Review Source HC Humberto C. Tax prepared Accounting Used the software for: 2+ years ### "Humberto" November 14, 2022 2.0 I'm sticking with you one more year Pros Somewhat is easy to use but there are more things that can be improved Cons Help desk does not follow up on issues recorded. Tax calculations differ from IRS and CA FTB Switched from [ProSeries Tax](https://www.capterra.com/p/249725/Intuit-ProSeries-Tax/) Value Review Source MAB Marie Alana B. CPA Accounting Used the software for: 1-2 years ### "Worst tax prep software I've ever used" March 17, 2022 2.0 Worst mistake ever. Run...don't walk, away from this tax software. So many things wrong with it that I wrote a letter to the management of this company. Should not be on the market. Pros Easy to set up and cheapest tax prep software I found. Cons Incorrect calculations on numerous occasions, worst customer service, and the software actually crashed on the filing deadline as I was filing extensions for 50 clients and none were able to be timely filed. Massive headache and customer service quit answering the phones to give updates. Reason for choosing MyTAXPrepOffice Lowest cost overall. Review Source JH JUAN H. ACCOUNTANT Accounting Used the software for: 1-2 years ### "EXPIRENCE WITH THE PROGRAM" January 27, 2024 5.0 IS GOOD , IT IS MUCH BETTER THAN BEFORE. Pros IS FREENDLY TO USE. AND THE SPANISH ASSITENCE IS BETTER. Cons THE MORE ASISTENCE FOR SPANISH SPEAKERS. Review Source MC Maria C. Tax Specialist Accounting Used the software for: 2+ years ### "Excellent customer service!" October 9, 2023 5.0 Excellent Pros The software is super easy to use and all forms Cons I love the customer service they have solutions for everything! Switched from [Drake Tax](https://www.capterra.com/p/176133/Drake-Tax/) Drake is too expensive and doesn't have good customer service Review Source EE Efren E. President Accounting Used the software for: 2+ years ### "The performance of the software" September 22, 2022 5.0 Pros Easy to find the tax forms needed and ifever there are issues the team support quick resolved the issues. there are comments to correct the specific errors . Cons As of now i have no negative issues all are well Review Source PC Paula C. Tax profesional Accounting Used the software for: Less than 6 months ### "Tax System easy to use" August 29, 2023 5.0 Pros the price call my attention, but the easy way to used and it is very complete, so the combination is perfect. Cons so far, everything is fine. my first tax season will be in 2024, i had to test how is the e-filling system Reason for choosing MyTAXPrepOffice The customer service when they offer the product. The first call me the different between i choose this system Review Source MW Mitch W. President Accounting Used the software for: 2+ years ### "Tax Prep and Usage" February 8, 2024 3.0 Cheap, but not always effective for even slightly above basic returns Pros Telephone support Is very good. Highly recommend additional resources in that area Cons Changes to fix problems. Not responsive or efficient in making upgrades to fix problems that programming creates Switched from [ProSeries Tax](https://www.capterra.com/p/249725/Intuit-ProSeries-Tax/) Price was substantially less. But beginning to wonder if it is worth the problems Review Source AN Aida N. Owen Accounting Used the software for: 2+ years ### "Support" January 23, 2023 5.0 The first year was not easy, but after two I managed your program very well and if I know all the tools it is easier Pros The transmissions are super fast, normally there are no transmission problems Cons You must know how to use the program very well and practice a lot because it is not very easy to use Review Source Similar Products Featured