# Page 2 | MyTAXPrepOffice Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is MyTAXPrepOffice the right Tax Preparation solution for you? Explore 227 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/179883/my-TAXprep-office/reviews

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MyTAXPrepOffice

4.5 (227)

[View alternatives](https://www.capterra.com/p/179883/my-TAXprep-office/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of MyTAXPrepOffice

## Showing most helpful reviews

Showing 26-50 of 227 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LC

Laura C.  
Accountant  
Accounting  
Used the software for: 2+ years

### "Reliable Software with Great Recent Improvements"

January 9, 2026

5.0

I've had a very good experience with MyTAXPrepOffice. The platform is effective. I have noticed that they have significantly improved the business-related features over the last few years. The platform has evolved considerably to better accommodate corporate entities and more complex business filings. This continuous development shows a strong commitment to meeting the expanding needs of tax professionals.

Pros

What I value most in a software provider is a comprehensive approach to assistance that combines accessible customer support via phone and chat—specifically with extended hours—and the strategic integration of AI.

Cons

In the middle of tax season, it is taking up to 3 days to get an email response regarding technical issues that chat or phone specialists are unable to resolve.

Review Source

ID

ISA D.  
Owner  
Accounting  
Used the software for: Less than 6 months

### "Good changes brings more possibilities"

April 17, 2025

5.0

So far, I’m really impressed with the price and the benefits this program offers to small businesses like mine. It’s been great to have access to these features without breaking the bank, especially compared to a previous program I used.

Pros

I purchased this program to gain more security throughout the process. Although it took me some time to make the switch—since I was worried about getting stuck while preparing each and every tax return—the support system has been AMAZING! I truly appreciate the training and the friendly team. \[sensitive content hidden\], in particular, was incredibly informative and answered all my questions thoroughly.

Cons

I don’t have any complaints so far, as I just purchased the program this year. I’m enjoying the process and plan to continue doing so. Perhaps in the future, I’ll share any potential drawbacks as they arise.

Alternatives considered

[Drake Tax](https://www.capterra.com/p/176133/Drake-Tax/)

Reason for choosing MyTAXPrepOffice

The demo was straightforward and easy to follow, and the budget was well-suited for my small business.

Switched from

[TaxSlayer Pro](https://www.capterra.com/p/189000/TaxSlayer-Pro/)

To expensive and not happy with the support system sometimes

Review Source

GZ

Gail Z.  
Owner  
Executive Office  
Used the software for: 1-2 years

### "The software ever!"

March 28, 2025

5.0

This year was better than last year. This is my second year working with the software and I have no complaints. I'm looking to the next tax year 2025!

Pros

Everything - Software and how it made things so easy to maneuver. the customer support team are polite and ready to help at all times.

Cons

Nothing! Everything was great. I wish that I knew of this software before now.

Switched from

[TaxAct Professional](https://www.capterra.com/p/230242/TaxAct-Professional/)

I wanted if there was something better for my business

Review Source

ES

Eric S.  
Owner  
Accounting  
Used the software for: 2+ years

### "Excellent Tax Prep Software"

March 30, 2026

5.0

The program is fast, performs exceptionally well, and offers excellent customer support. Overall, it provides the greatest value compared to any other software I’ve used.

Pros

Simple and easy to use, with powerful advanced features. Designed to keep the focus on completing the tax return, so you spend less time preparing returns and more time being productive.

Cons

Some forms that are standard in most tax preparation software are missing. At times, you have to move in and out of forms to manually add information.

Review Source

JP

James P.  
Owner  
Accounting  
Used the software for: 2+ years

### "Way to go \[sensitive content hidden\]!"

February 18, 2025

5.0

Overall, it has been good. I have decades of experience using, developing and also in customer service for tax software. So far the experience with this software has been positive and the company has been responsive. Thanks!

Pros

Specifically responding to says thanks to customer service agent \[sensitive content hidden\]. He was able to give an answer to my question in short order.

Cons

funny but it was the answer. I have a client that is the financial representative for another client. When I tried to send her a request to her for her individual return use the portal, it would not allow it since her email address is used for the other client, which she represents. But it did explain why the emails were failing. Providing an answer with confidence is what I needed and got. Now I can come up with a solution quickly. Thanks.

Alternatives considered

[ProSeries Tax](https://www.capterra.com/p/249725/Intuit-ProSeries-Tax/)

Reason for choosing MyTAXPrepOffice

Price and functionality. Also liked the fact that this is a newer product. I am painfully aware of what legacy code does to a product.

Review Source

PO

Patricia O.  
CEO  
Accounting  
Used the software for: Less than 6 months

### "Do not buy this software"

March 22, 2025

1.0

The people are really nice, but the software sucks.

Pros

It was cheap... but you get what you pay for.

Cons

The letters look terrible. Too many things have to be entered manually. Calculations for estimated tax payments are cumbersome and difficult... had to figure out how to get what I wanted. Training is lacking. Things don't flow logically. I had a partnership return and the net income on the state did not flow correctly to the K1s. Do not purchase it... you have to review every line and number.

Switched from

[Intuit ProConnect Tax](https://www.capterra.com/p/249727/ProConnect-Tax/)

I was looking for a less expensive alternative.

Review Source

Response from Advanced Tax Solutions

March 27, 2025

Thank you for your feedback. We’re sorry to hear about the challenges you’ve faced. It appears you missed two 1-on-1 training sessions, which are key to properly using the software and ensuring your computer and settings are configured correctly. Our Customer Success Specialists would have helped you set everything up to ensure proper data flow between state and federal returns including for the K-1 partnership. Regarding letter templates, while we offer default letters, the software allows easy customization to fit your business needs. Our software has earned several awards, “Most Recommended” and “Best Customer Support” from Software Advice, “Best Value” from Capterra, and “Best Functionality and Features” from GetApp. We take pride in the value we provide to our customers. We recommend scheduling a training session with us so we can ensure everything is set up and tailored to your preferences. We're here to ensure you have a smooth experience with MyTAXPrepOffice.

VR

Verified Reviewer  
Owner  
Accounting  
Used the software for: 2+ years

### "This can't be beat! Cost, efficiency, customer service, and accuracy are bar none!"

December 20, 2024

4.0

So, I started with Pro Connect back in 2015-2016, and I hated it. I switched to Drake, but the PPR was expensive for me starting out, and I wasn't pricing my fees very well, so I found Mytaxprepoffice, which was a really inexpensive flat fee (I think $400 at the time). I hated it; it was the worst. It constantly failed to flow things through to the forms correctly, miscalculated things, etc. Its only saving grace was its dashboard. I'm working on my CPA, so I worked for a few CPA firms for a few years and used Ultra Tax and Lacerte. UltraTax I found cool, but it was very old-looking, and I hated the trial balance utility it had. It is also VERY expensive. Lacerte was the best. For the last 2 years, I've decided to keep Lacerte with my own firm. I paid $6,300 for 300 returns the first year, $6,600 this year, and they quoted me $6,900 and change for the coming year. Lacerte is alright and does what I need. My pricing does cover it and then some, but if I can save that much a year, why not. Their customer service also isn't particularly great. Most of them do not prepare returns or have basic tax knowledge, and I generally only call for something complicated. So I wind up having to go through long conversations to explain what I need, where it's supposed to go, try to convince them that it's not doing what I need, etc... and usually I don't get anywhere with it. So, this season, \[sensitive content hidden\] from Mytaxprepoffice (MTPO) reached out and wanted to do a demo. I was kind of an ass and told him that the software is terrible; my experiences with it and saving a few thousand to have to spend more than that in my billable time to just check, double check, and correct its mistakes is not savings. However, I talked it over with him, and he promised it had changed, won some awards, and he would do a free demo. Well, the demo didn't quite convince me. I'm hesitant and would rather work with the devil I know than the devil I don't. However, I wound up gaining roughly 50 clients, that are fairly easy to do, and since I was at the 300 max for my account and would've had to PPR for Lacerte, MTPO would be a cost-effective way to actually demo the software. It was FANTASTIC. It has an interview mode if you're a REAL beginner, but forms mode is the way to go. The dashboard is still the same; very easy to see client statuses, things that are accepted or rejected, if you offer bank products their status (I don't anymore), etc... It also includes a customer portal and KBA signature options, but to be fair, I do not use them because I use TaxDome. (It does not print to TaxDome, FYI.) There is an app if you have an office space (I used to before I went remote) and you can collect digital signatures with an iPad or your phone. I just had an iPad mini on the desk and the Apple pen and would have them sign that way. The software has no more of a learning curve than any other. There are faster and easier ways to do things that are worth learning. Like if you start with the client info forms and then move from there, you don't have to re-enter things, etc... The diagnostics are great. The only thing I wish it would do is analytics, like how much someone can contribute to retirements etc...but for the cost savings I can do that myself. It also found one thing that Lacerte is not calculating correctly. I can't remember the specifics anymore, but I did a return on Lacerte and then did it again on MTPO to compare. MTPO was giving a bigger refund. I chatted with one of the tech support people because I saw that it was calculating less in (I think it was capital gains), and he pointed me to the publication where it shows an alternate method that I didn't know existed, and Lacerte wasn't using and doesn't appear to have the option to use unless I manually override it after speaking to Lacerte's rep. The customer service is phenomenal. They all prepare or have prepared tax returns, so they usually know what you're talking about. They're quick to get a hold of. Their FAQs, or whatever their term for it is, are pretty robust. I can search just about anything, and it pulls articles and how-to's for it. I currently prepare roughly 400 1120s, 200 1040s with State returns in almost every state, (and many of them with 5 or more states per return) a handful of 1120 and 1065, no 990's anymore. (MTPO does not do 990's well, but that's not why I don't do them). After speaking to others it does not prepare international forms either (I currently do not do those). It also does not do the opportunity zone forms, just FYI. I cannot recommend MTPO enough. No downtime, super efficient data entry, and review, really cost-effective, the BEST customer service. They are constantly taking customer feedback and actually implementing it, so the software is always improving..but not in the middle of tax season like other software unless it's a mandatory legal change or bug fix, but it is cloud-based so again, no down time. So...if you do decide to take my opinion to heart

Pros

Ease of use, cost, dashboard, and customer service are awesome!

Cons

State prep, I seem to have to refresh often to make things appear properly.

Alternatives considered

[UltraTax CS](https://www.capterra.com/p/79430/eDiscovery-Point/)

Reason for choosing MyTAXPrepOffice

I really like the dashboard layout, I like the features that come along with the product, and I like that it's cloud based.

Switched from

[Lacerte Tax](https://www.capterra.com/p/249726/Lacerte-Tax/)

The product was offered to try with a really great guarantee and refund policy. Once I tried it out, I felt that the product greatly improved from previous years, was easy to use, and saved me a ton of money compared to my previous option.

Review Source

MS

Maura S.  
Administrator  
Law Practice  
Used the software for: 1-2 years

### "Excellent live support accompanies My Tax Pep Office software."

March 29, 2025

5.0

I just completed a support session with \[sensitive content hidden\]. He professionally answered the questions I had, and through screen sharing, was able to demonstrate the solution to the problem I was encountering. I valued his patience and ability to clearly explain and show answers to my questions and his persistence in finding a solution. I'd rate his knowledge and manner of delivery as 5 stars!

Pros

I really appreciate the live support that is readily available whenever you have a question. The software itself is pretty easy to navigate if you knw how to prepare taxes and it is very affordable compared to other professional taxware programs. And you are not limited by the number of returns you prepare.

Cons

Sometimes there is a slight delay when scrolling down a page (which isn't really a big deal).

Switched from

[ProSeries Tax](https://www.capterra.com/p/249725/Intuit-ProSeries-Tax/)

It became too expensive and I was limited to only 20 clients and one State tax forms.

Review Source

AB

Abigail B.  
Income Tax Preparer  
Accounting  
Used the software for: 2+ years

### "Customer Service Still Exist"

January 19, 2026

5.0

Pros

I love the customer service. I never have to worry if I will get a knowledgeable and polite person. No matter when I call, I know that I will be treated with kindness and respect.

Cons

I don't have anything negative to say about this company. I would like to see more employment opportunities even for the clients who use the software.

Review Source

RB

Rachel B.  
President  
Accounting  
Used the software for: Less than 6 months

### "Mixed review"

October 24, 2024

3.0

My overall experience is mixed. It's absolutely the best product I've ever used. Sadly, it's still got a lot of bugs.

Pros

I do like the forms mode. Too many products on the market are interview-based, and even their "forms mode" is not really forms-based. Am I so old that I'm the only one who remembers filling out forms by hand? I like how it does depreciation. Definitely better than any alternatives I've seen so far.

Cons

So many things. Miscalculations are far more common than a professional company should allow. They do usually fix them quickly, but why are these happening in the first place? Also, we were promised customizable software, but the "customization" is really minimal: Printing forms? You can only choose which forms print, not what order. Invoices? Minimal. We can't itemize all forms used, which I like to do. I'm having to use my own invoice instead of the software's. Cover letters? Terrible. The date defaults to an unprofessional format. Everything is double-spaced. Even the given templates are bad. The only customization I see is that you can put my logo in the corner. Woo-wee. Any pimple-faced kid can do that. That ain't special. The "portal" is terrible. It is not only user-unfriendly, it is downright user-hostile. I thought it would be an awesome way to exchange information with my clients, but it turns out to be impossible to use. Even one of my clients who is a professional IT person couldn't figure out the interface. I'm sorry, but if your interface is so complex an IT tech can't figure it out, then you shouldn't even have it.

Alternatives considered

[Peach Software](https://www.capterra.com/p/228202/Peach-Software/)[Drake Tax](https://www.capterra.com/p/176133/Drake-Tax/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing MyTAXPrepOffice

It was the best of the ones I looked at.

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[ProSeries Tax](https://www.capterra.com/p/249725/Intuit-ProSeries-Tax/)

Intuit is horrific. Their front-tier customer support is good, but once you have a problem past that, you're screwed. They actually lost 85% of my data and don't care. In the process of suing them, since I paid for cloud backup, and that didn't actually backup. WTF? How can you sell a product and charge every month for "backup" if it isn't even backing up your data?

Review Source

Response from Advanced Tax Solutions

November 7, 2024

Thank you so much for sharing your feedback. We’re thrilled to hear that you’re enjoying the Forms Mode and find our depreciation feature more effective than other alternatives. Knowing our software is the best you’ve used is wonderful, and we’re glad we could address any scenarios you raised quickly. Our brand promise is continuous improvement, and each year we’re focused on delivering an even better experience for our users. Regarding customization, our software allows you to create price lists, invoices, client letters, and print packets to fit your practice’s needs and save them as templates for easy access. You have the ability to charge by form, by time or you can charge a flat fee. We often hear rave reviews about the user-friendly features of our client portal. A Customer Success Specialist would be happy to help with any questions you may have about the functionality. We look forward to supporting you through a successful 2024 tax season.

TM

Theresa M.  
President  
Accounting  
Used the software for: 2+ years

### "Enjoy Flexibility"

October 11, 2024

5.0

Overall I enjoy it - have moved most corps from it, but excellent for individual returns/small business returns.

Pros

Navigating and the look of it And After-the-fact payroll~ I love being able to use it wherever I am. I can sit with a client and pop up their return on my phone, if needed.

Cons

State returns are a bit iffy - I get that it's a bit tougher, but I keep struggling with MA returns.

Alternatives considered

[Drake Tax](https://www.capterra.com/p/176133/Drake-Tax/)

Reason for choosing MyTAXPrepOffice

I can't remember the name of the others we checked out - Ultimately, we picked MyTaxPrep because of the feel of the dashboard and design. Much more intuitive and updated.

Switched from

[ProSeries Tax](https://www.capterra.com/p/249725/Intuit-ProSeries-Tax/)

Primarily cost - Proseries became too expensive.

Review Source

LR

LUIS R.  
PRESIDENT  
Accounting  
Used the software for: Less than 6 months

### "SATISFACCION"

December 22, 2025

5.0

Excelente experiensa. El servicio al cliente es en espanol y es muy rapido cuando llamo o me comunico via chat..

Pros

El programa es facil y muy manejable, muy satisfecho con el servicio y la amabilidad de los asesores. lo recomiendo.

Cons

Nada, estoy satisfecho con el software, con el servicio, con el precio y sobretodo con lo facil que es usarlo.

Switched from

[ProSeries Tax](https://www.capterra.com/p/249725/Intuit-ProSeries-Tax/)

EL PRECIO Y ME OFRECEN LAS MISMAS FUNCIONES Y RESULTADOS.

Review Source

JA

Joseph A.  
Owner  
Accounting  
Used the software for: Less than 6 months

### "an amazing product. With practice will provide you with everything you need."

May 16, 2025

5.0

\[sensitive content hidden\] Support personnel are extremely patience and knowledge .

Pros

Does everything I need. A total enclosed software that goes above and beyond other tax prep software

Cons

Complex but with practice will provide me above my expectations. Not only tax preparation including document storage.

Alternatives considered

[ProSeries Tax](https://www.capterra.com/p/249725/Intuit-ProSeries-Tax/)

Reason for choosing MyTAXPrepOffice

cost and the addition products that are included

Switched from

[TaxAct Business](https://www.capterra.com/p/186938/TaxAct-Business/)

Cost of tax act professional same. Product is well beyond the capability of tax act pro. They charge more and do not compare to what is offered by Myth prep.

Review Source

DD

Dale D.  
Owner  
Accounting  
Used the software for: Less than 6 months

### "\[sensitive content hidden\] is great!!"

January 7, 2026

5.0

\[sensitive content hidden\] is an awesome trainer and presenter!!! She is very knowledgeable. She did not rush through the material. I asked questions. She stopped, listened, and answered my questions!!

Pros

Lots having two different years open simultaneously communicating with clients through the portal pure pay I could go on

Cons

I think it would be great if the calendar would sync with my outlook calendar. This would make it easier to manage my schedule.

Review Source

DV

DIONSAI V.  
PROJECT MANAGER  
Construction  
Used the software for: Less than 6 months

### "WELL WORTH THE PRICE"

January 26, 2025

3.0

TODAY IS 1/26/2025 I HAVE NOT RAN INTO ANY COMPLICATIONS AS OF YET SO IM UNABLE TO GIVE AN COMPLETE ANSWER TO THIS QUESTION SINCE I HAVE NOT FULLY OPENED MY OFFICE FOR THE SEASON

Pros

I LIKE THE FACT THAT YOU CAN COLLECT THE CLIENTS ACTUAL SIGNATURE, I ALSO LIKE HOW CONVIENT THE DASHBOARD IS. ANOTHER HUGE ADVANTAGE IS THE AUTHENTICATOR. THEY ALSO OFFER ONE ON ONE WALK THROUGH TRAIINING. MY TRAINER DID AN AMAZING JOB AND I LIKED TO TAKE THE TIME TO THANK SOPHIA HERE.THE SOLUTION CENTER IS ALSO A BONUS AND YOURE ALSO ABLE TO WATCH THE TRAINING VIDEOS FROM THE SOFTWARE

Cons

IT NOT SO EASY TO TOGGLE THE SCREEN TO INTERVIEW MODE AND BACK TO FORMS MODE

Switched from

[Taxprep](https://www.capterra.com/p/185193/Taxprep/)

THE PRICE, EASE OF USE, AND THAT YOU CAN CAPTURE THE CLIENTS ACTUAL SIGNATURE

Review Source

JW

Jamia W.  
Real Estate Sales Agent  
Real Estate  
Used the software for: 1-2 years

### "Affordable tax program"

February 25, 2025

5.0

The experience has been good. I like the price of the program and the feature that allows clients to upload all their documents.

Pros

The tech assistance is so helpful. A huge thank you to \[sensitive content hidden\] for troubleshooting my issue and solving it.

Cons

The refund amount that each taxpayer receives. I feel like other tax programs calculate the refund differently and provide more money to the taxpayer.

Switched from

[Drake Tax](https://www.capterra.com/p/176133/Drake-Tax/)

Drake was becoming too expensive and this platform was more affordable.

Review Source

LA

Lanette A.  
Accountant Enrolled Agent  
Accounting  
Used the software for: 2+ years

### "Excellent Customer service and support"

March 7, 2025

5.0

Pros

The program is very easy to navigate, and the support is amazing.

Cons

I have not found any cons, after 4 years of use.

Alternatives considered

[Drake Tax](https://www.capterra.com/p/176133/Drake-Tax/)

Reason for choosing MyTAXPrepOffice

I chose the software for price and ease of use, and support.

Review Source

WW

WILLIAM W.  
Owner  
Accounting  
Used the software for: 6-12 months

### "Be Wise and seek MyTaxPrepOfffice you will be Happy for the rest of your life."

July 7, 2025

5.0

Overall, I am extremely happy with the Organization, and I know you will be too. Any questions or problems you encounter will be handle swifty.

Pros

Greeting Friends I am here to recommend MyTaxPrepOffice software to you. They are the best and I invite you all to give them an opportunity to prove it to you. YOU will not be disappointed R.

Cons

There is nothing to dislike about the software and the professional representative are on the money.

Switched from

[QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)

QuickBooks started out fine, but they became too GREEDY.

Review Source

HT

HUMBERTO T.  
realtor  
Real Estate  
Used the software for: 2+ years

### "great job with support"

April 4, 2025

5.0

Pros

It's great software and love how support helps resolve any problem but better yet to understand the issues and resolve the issues

Cons

I can't think of anything right now but if something comes up I will make a note\\

Review Source

SL

Sherlyn L.  
owner  
Accounting  
Used the software for: 1-2 years

### "customer service"

February 6, 2025

5.0

great, except the long hold time, reminds me of the IRS

Pros

The rep \[sensitive content hidden\] was very knowledgeable and kind

Cons

nothing at the moment, except the year over year view would be a great added feature for returning clients

Switched from

[Drake Tax](https://www.capterra.com/p/176133/Drake-Tax/)

value for the money spent love the client portal, this was the biggest plus for me

Review Source

EE

Eduarda E.  
Tax Pre  
Accounting  
Used the software for: Less than 6 months

### "Modern, Intuitive, and Excellent Customer Service"

February 1, 2025

5.0

My experience with MyTAXPrepOffice has been excellent. In addition to the platform being very well-developed, the customer service and attention from all the staff I interacted with were exceptional. I highly recommend it!

Pros

What I liked most about MyTAXPrepOffice is its modern design and intuitive interface. The system is easy to use, making the tax preparation process more efficient and practical.

Cons

So far, I have not found any negative aspects of the system.

Switched from

[Drake Tax](https://www.capterra.com/p/176133/Drake-Tax/)

The price and system, drake had a old system.

Review Source

RN

RUDY N.  
OWNER  
Accounting  
Used the software for: Less than 6 months

### "EXCELENT PRODUCT"

February 18, 2025

5.0

GREAT EXPERIENCE AND SERVICE, THEY ARE AVAILABE WHEN YOU NEED ASSISTANCE

Pros

EXCELENT SERVICE AND GREAT TOOLS THAT ALLOW TO WORK FAST

Cons

APPOITMENT INVITATION NEED SOME IMPROVMENT, EXAMPLE: SENT INVITE TO CLIENT

Alternatives considered

[TaxDome](https://www.capterra.com/p/186749/TaxDome/)

Reason for choosing MyTAXPrepOffice

SERVICE THAT I RECEIVE WHEN I MEET WITH SALES DEPARTMENT

Switched from

[TaxSlayer Pro](https://www.capterra.com/p/189000/TaxSlayer-Pro/)

LOOKING FOR BETTER SERVICE AND SOFTWAR THAT ADDAP TO MY NECESISTY

Review Source

MGO

Mary Grace O.  
TAX PREPARER  
Accounting  
Used the software for: 2+ years

### "TaxPrepExperience"

January 24, 2025

5.0

this is my 3rd tax season using this software, and compared with the other software that i used, i liked this better. it's easy to navigate. and the support are very helpful

Pros

the perform review, where you can see what's wrong in the return. i really love it

Cons

sometimes the software doesn't load right, i mean i need to close it again and open the return if i know something is wrong.

Review Source

AR

Ashley R.  
Accountant  
Accounting  
Used the software for: Less than 6 months

### "Great software for cloud based solutions! "

February 6, 2025

4.0

Overall, very good! I am hoping it continues to be good moving forward

Pros

The ease of tax preparation is amazing and I love that it is cloud based

Cons

It takes a while to get someone to help with the implementation and the customer support also takes a while to get a hold of someone. The previous software I used was much easier to get a hold of someone.

Alternatives considered

[TaxAct Professional](https://www.capterra.com/p/230242/TaxAct-Professional/)

Reason for choosing MyTAXPrepOffice

I was able to get a hold of the sales department faster

Switched from

[Drake Tax](https://www.capterra.com/p/176133/Drake-Tax/)

I wanted a cloud based tax software to eliminate the need of a server

Review Source

CC

Cristina C.  
tax professional  
Accounting  
Used the software for: 1-2 years

### "El mejor servicio al cliente en el mercado"

January 13, 2025

5.0

Excelente y ayuda y sobre todo mucha paciencia del personal de soporte. Tienen soporte en espanol.

Pros

ME GUSTA TODO DE MYTAXPREPOFFICE. SERVICIO AL CLIENTE Y DEMAS

Cons

Hasta ahora no tengo quejas del servicio

Switched from

[TurboTax Business](https://www.capterra.com/p/179846/TurboxTax-Business/)

Mejor servicio al cliente que en TurboTax

Review Source

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