# SocialCRM Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about SocialCRM Software - reviews, pricing plans, popular comparisons to other Social CRM Tools products and more.

Source: https://www.capterra.com/p/179885/Social-CRM/alternatives

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# 

 SocialCRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on December 14, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

SocialCRM

## What is SocialCRM?

The SocialCRM auto shop marketing service provides a comprehensive approach to attracting and retaining customers, using the latest digital marketing strategies to engage customers and accelerate business growth.Key features include automated email and text campaigns, verified customer reviews, social media content, professional websites, online appointment scheduling, performance & benchmark reporting, dedicated marketing support, integration with the Manager SE shop management, and more

## What is SocialCRM used for?

[Social CRM Tools](https://www.capterra.com/social-crm-tools-software/)

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for SocialCRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.mitchell1.com&name=SocialCRM)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### SocialCRM

2.5 (2)

VS.

[4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting Price

Contact vendor

Starting Price

$14

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (2)

Ease Of Use

4.1 (249)

Value For Money

1.0 (2)

Value For Money

4.3 (244)

Customer Service

3.0 (1)

Customer Service

4.1 (233)

## SocialCRM alternatives

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)

Starting price

$14.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.4 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

CRM

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Customer Engagement

Initiate interactions with customers by proactively starting conversations or providing informational content

Customer Social Profiles

Track customers' activities across social networks and maintain details about their demographics, preferences & more

Email Marketing

Create and send email blasts/campaigns

Marketing Automation

Automate workflows and trigger campaigns based on customer actions

Social Media Integration

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

SocialCRM 7 features

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Initiate interactions with customers by proactively starting conversations or providing informational content

Track customers' activities across social networks and maintain details about their demographics, preferences & more

Create and send email blasts/campaigns

Automate workflows and trigger campaigns based on customer actions

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Track activity on sites such as Facebook, Twitter, Instagram, etc.

Get Advice

We can help you find the software with the features you need.

Features

2.5 (2)

2.5

Based on 2 reviews

## Pricing

Value for money

1.0 (2)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

1.0 (2)

1.0

Based on 2 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.0 (1)

3.0

Based on 1 reviews

## User reviews

Overall rating

2.5

Based on 2 reviews

Filter by rating

5(0)

4(0)

3(1)

2(1)

1(0)

Mentioned topic

Sorted by most recent

MD

Matthew D.

Manager

Automotive

### "Mitchell 1 Social CRM"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

0/10

February 28, 2020

Not worth the investment. No one knows what Sure Critic is, nor do they care.

Pros

This software generated almost 1,000 reviews during the time we used it. Sadly, no one cares. Google is the place that people look for reviews.

Cons

They don't seem sensitive to what a customer might think about being asked over and over again to review your business. It's borderline harassment between the automated texts, phone calls, and emails.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KC C.

Owner

Automotive

### "Takes Credit For Your Hard Work"

2.0

Overall Rating

2.0

2.0

Ease of Use

3.0

3.0

Features

1.0

1.0

Customer Service

0.0

0.0

Likelihood to Recommend

2/10

February 3, 2020

The rep they give you is friendly and helpful BUT when you have an issue or a situation they get a manager to contact you, this may take weeks or even months. When you explain the situation and what you were promised by Mitchell1 they listen but do not care, they explain why you are wrong and that their system is perfect. I have had multiple phone calls with management explaining the situation with proof and documentation but they choose not to listen or accept the documentation and say that I am wrong that their system is perfect. To work for the socialcrm department you must first drink their Koolaide

Pros

Much of it is automated and works behind the scenes

Cons

The product takes credit for the existing bookings that you have, it is not text capable.

Reasons for choosing SocialCRM

I was led to believe it would bring in new customers, increase the average ARO and significantly create repeat customers.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Independent research methodology

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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