Who Uses This Software?

B2B and B2C companies of all sizes across all industries including, but not limited to, SaaS, subscription box, manufacturing, insurance, fitness, dental, universities, cable/satellite, and financial.


Average Ratings

4 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $249.00/month
    See pricing details
  • Pricing Details
    Kilterly offers four pricing tiers based on number of customers.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Kilterly
  • kilterly.com
  • Founded 2018
  • United States

About Kilterly

Kilterly is designed to reduce churn and strengthen customer relationships with easy-to-use tools that provide data-driven insight and automated customer outreach. Our software combines powerful proprietary survey and campaign management tools with integrations to software platforms you may already use to create a robust framework for measuring customer health, maximizing customer satisfaction, and enhancing revenue.


Kilterly Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Account Alerts
  • Account Management
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
  • Usage Tracking / Analytics
  • Win / Loss Analysis

Kilterly Reviews Recently Reviewed!


Capterra loader

Kilterly gets it right, serves a great niche

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clean UI, easy to use and understand. Focusing on the retention problem specifically tailors the workflows in an intuitive way. The dashboard is a ready-to-go view of customer health without any configuration.

Cons: It's a great product but, more data and more touch-point integrations like SMS would be awesome.

Overall: Customer Retention issues are usually addressed as a question in the past tense - "What happened?" Kilterly helps turn that into "What's happening?" Which is great when it saves the loss of a customer over some trivial hurdle.

Capterra loader

Solved a huge problem for us - customer retention and engagement

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Kilterly provides a simple and easy to use software for me to engage with my customers, identify at-risk customers and automate many of my customer emails allowing me to ensure product usage, customer happiness which in turns allows me to improve my customer retention. It also allows me to find detractors (for me to contact to ensure that they will renew) along with promoters (to help me with case studies, white papers and more).

Cons: None at the moment - we have a few integration requests and our representative & his team added those to their feature list.

Overall: It has been great working with Kilterly and using the product. Great team and great product. I look forward to continuing our relationship and continue to improve our customer & revenue retention.

Capterra loader

Kilterly is the future of customer success tools

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Before Kilterly, it was very difficult to reach out to clients on a regular basis, and to do this with any insight into their performance with our product. Our relationships with clients were impacted, as was our retention rate. Kilterly makes it easy to communicate with our clients based on their successes and challenges.

Cons: It would be nice if Kilterly had more integrations.

Overall: The point of Kilterly is to give companies the ability to automate campaigns, surveys, tasks, alerts and to give them the data insights to know where the health of their relationship with the client stands.

Kilterly Review

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The automation for our marketing and customer service processes. We will be much more organized with our customer base.

Cons: Would like to see QuickBooks integration accelerated with the software.