# Snaps  Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Snaps  Software - reviews, pricing plans, popular comparisons to other Artificial Intelligence products and more.

Source: https://www.capterra.com/p/179928/Snaps

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# 

 Snaps Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Snaps

## What is Snaps ?

Top eCommerce brands, including TechStyle, Nike Jordan, Lane Bryant, Calvin Klein, and more, use Snaps' enterprise solution to drive revenue, improve agent efficiency, and increase customer satisfaction. Why Snaps: Incorporating best-in-class NLP solutions Built For Personalization Providing Analytics & Insights for Every Team Omnichannel: Web, SMS, Googles Business Messages, Apple Business Chat, Facebook Messenger & WhatsApp. Enterprise Customer Success

## What is Snaps used for?

[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)

Top alternative

Featured

Overall rating

Based on 1 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$0.01

Per Feature, Per Year

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Snaps ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://snaps.io&name=Snaps )

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Snaps

5.0 (1)

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

$0.01

Per Feature, Per Year

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (1)

Ease Of Use

4.6 (589)

Value For Money

5.0 (1)

Value For Money

4.6 (509)

Customer Service

5.0 (1)

Customer Service

4.7 (500)

## Snaps alternatives

[4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/144040/Tidio-Chat/)

[inconnect](https://www.capterra.com/p/164772/OmniChannel/)

[3.9 (19)](https://www.capterra.com/p/164772/OmniChannel/reviews/)

Starting price

$1.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

79%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/164772/OmniChannel/)

Highest Rated

[Moveo.AI](https://www.capterra.com/p/266793/MveoAI/)

[5.0 (9)](https://www.capterra.com/p/266793/MveoAI/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/266793/MveoAI/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

A/B Testing

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

Activity Tracking

Track and document all activities across devices, networks, and other systems

AI/Machine Learning

Software program that continuously adjusts its behavior based on observed data

Alerts/Escalation

System alerts about the need to escalate an issue or request

API

Application programming interface that allows for integration with other systems/databases

Appointment Scheduling

Schedule appointments via a calendar

Snaps 37 features

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

Track and document all activities across devices, networks, and other systems

Software program that continuously adjusts its behavior based on observed data

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

Schedule appointments via a calendar

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

AI-based platform which conducts a conversation via auditory or textual methods

Manage and track all internal and external communication conducted via calls, email, text, or chat

Process of dividing customers into groups based on common characteristics

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Tracks metrics that provide insight into how a user interacts with any interface or product

Predefined actions automatically performed on the occurance of specific events

Intended to be used by online stores

Helps understand a user's intentions/actions

Automatically identify and save contact information of potential customers

Score a lead on their quality or likelihood to buy based on certain behaviors

Ability to chat online in real time

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Collect information from multiple sources

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Manage and support multiple languages

Process and analyze human language in text or audio form

Send personal messages to clients or attendees

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history

Send and receive messages in real-time via an online communication channel

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

View and track pertinent metrics to find patterns and gain insights from data

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Send messages via SMS

Train your system to interpret and transcribe voice messages

The ability of a bot to respond to user queries in synthesised voice

Set up connections to third-party platforms to improve business processes

Program systems that assist users with their daily administrative responsibilities

Get Advice

We can help you find the software with the features you need.

Features

5.0 (1)

5.0

Based on 1 reviews

## Pricing

Value for money

5.0 (1)

Basic

$0.01

Per Feature,Per Year

Value for money

5.0 (1)

5.0

Based on 1 reviews

## Integrations

[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[

Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/)[

Oracle Service](https://www.capterra.com/p/227033/Oracle-Service/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (1)

5.0

Based on 1 reviews

## User reviews

Overall rating

5.0

Based on 1 reviews

Filter by rating

5(1)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

RA

Ramesh A.

Director Digital Product Management

Retail

### "The best mode for unifying all customer experiences for eCommerce brands."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 14, 2020

At Lane Bryant, we were looking for an online solution to replicate our in-store experience when visitors landed on our website and social channels. Leveraging Snaps' Conversational Automation Platform, we launched an automated shopping assistant to help visitors with product selection, order updates, and FAQs on our website and Facebook Messenger. The results have been great; we drive three times higher online sales conversions and self-serve up to 85% of customers who choose to chat with us.

Pros

With Snaps' powered AI shopping assistant, we are driving three times higher online sales conversions and self-serve up to 85% of customers who choose to chat with us. Snaps helps us enable a consistent customer journey across conversational touchpoints with a deep level of personalization. Their ability to build an impactful partnership between AI and human agents. A dedicated team of enterprise experts (Conversational Design, Solutions Engineering, and Customer Success) who worked very closely with us to drive success.

Cons

There are not really any cons (major) to call out. The team at Snaps have been invested in improving the platform and adding more intelligence. As with any AI, NLP/NLU driven platforms it takes some time on both ends to achieve efficiency and precision. The team has been great to work with and continuously rolling improvements and new features.

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