--- title: "VectorCare Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VectorCare Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more." source_url: "https://www.capterra.com/p/179931/VectorCare/" page_type: "product" language: "en" --- # VectorCare Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) VectorCare ## What is VectorCare? VectorCare is a no-code patient logistics platform that connects hospitals, payers, and vendors across transportation, home health, and durable medical equipment (DME) in one seamless workflow. Built on SMART on FHIR, VectorCare integrates with Epic and other EHRs to enable real-time coordination, location tracking, and secure messaging. Care teams can broadcast requests to a network of credentialed providers, compare response times, and monitor live status updates—all from one dashboard. With AI-powered scheduling, dispatching, and reporting, VectorCare reduces manual work, speeds up discharges, improves patient experience, and increases visibility across the continuum of care. ## What is VectorCare used for? [Hospital Management](https://www.capterra.com/hospital-management-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[EMS](https://www.capterra.com/ems-software/) Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## VectorCare alternatives Highest Rated [5.0 (1)](https://www.capterra.com/p/10009247/NovusMED-NEMT-Software/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (1,688)](https://www.capterra.com/p/138669/Motive/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Azalea Health](https://www.capterra.com/p/123268/Azalea-EHR-RCM/) [4.1 (91)](https://www.capterra.com/p/123268/Azalea-EHR-RCM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/123268/Azalea-EHR-RCM/) [Net Health](https://www.capterra.com/p/161261/ReDoc-powered-by-xfit/) [4.1 (163)](https://www.capterra.com/p/161261/ReDoc-powered-by-xfit/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161261/ReDoc-powered-by-xfit/) ## FAQs about VectorCare Overview ### What company size and specific industries is VectorCare built for? VectorCare is designed for payers, providers, government agencies, and medical transportation providers. It fits organizations of different sizes within healthcare and public-sector operations that need support for patient transportation and related coordination tasks. Features and Usability ### What are the key features of VectorCare? VectorCare offers patient scheduling, appointment management, automated scheduling, and calendar management for coordinating care. It also includes transportation management, dispatch management, route optimization, geolocation, and location tracking, plus patient records management, care plan management, compliance tracking, customizable reports, real-time notifications, and third-party integrations. Getting Started and Support ### What training and onboarding options does VectorCare offer? VectorCare provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars offer group learning sessions, documentation gives written reference material, and videos provide visual materials for self-paced review. Getting Started and Support ### What customer support options does VectorCare offer? VectorCare provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Without reviewer feedback on support, user experience details such as response speed, helpfulness, or recurring frustrations cannot be stated from the available catalog data. ## Features AI summary Based on 165 Electronic Medical Records reviews Capterra reviewers highlight the following features as the most important when evaluating hospital management software: - **Appointment Scheduling** (**44%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**76%**) - **Medical Billing** (**53%**) VectorCare supports **Appointment Scheduling** and **HIPAA Compliant**, giving healthcare teams the tools to manage patient bookings and protect sensitive health information. However, it does not include **Medical Billing**. Instead, it offers **Task Management** (**56%**), which can help staff stay on top of daily responsibilities and coordinate follow-up work, helping businesses keep operations organized while maintaining consistent patient care. Appointment Scheduling 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Schedule appointments via a calendar HIPAA Compliant 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Route Optimization 3.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Finding the most optimal routes for drivers based on various factors and constraints Scheduling 3.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Real-Time Notifications 3.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Mobile Access 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices VectorCare 31 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Bed Management: The allocation and provision of beds - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Electronic Signature: Digitally sign online documents - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - In-Patient Management: Care of patients who are admitted and stay in the hospital overnight - Mobile Access: Access software remotely via mobile devices - Out-Patient Management: Care of patients who do not stay overnight - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Scheduling: Plan availability and assign specific time slots for tasks and resources - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (8) 4.0 Based on 8 reviews ## Pricing Value for money 4.0 (4) Value for money 4.0 (4) 4.0 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (6) 4.2 Based on 6 reviews ## User reviews Overall rating 3.8 Based on 8 reviews Filter by rating 5(4) 4(1) 3(1) 2(1) 1(1) Mentioned topic Sorted by most recent MB Michelle B. RN Hospital & Health Care ### "initial vectorcare review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 22, 2024 satisfied with overall use of the system Pros \-convenience -mobile option -real time update Cons \-have some kind of alarm system of any changes/delay even if user is logged out Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 24, 2024 Hi Michelle, we are happy to hear that you've been enjoying using VectorCare! If you are not logged into the platform your best bet for notifications is via email (which you can customize). Please contact us via support if you need any help with this! AC Amy C. RN Case Manager Hospital & Health Care ### "Not the best" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 May 20, 2024 Pros Ease of entering in info. It's easier than calling and being on hold for 20+ minutes. Cons \-Ability of dispatchers to change info that was put in by original requester, too often it is changed inappropriately to meet the Transport Hub's needs. -Looks clunky -Inability to choose common routes to start a request (ie patient goes from home to dialysis clinic routinely; there would be an option to name a route and choose that roue without having to reinput all of the info again). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 23, 2024 Amy, thanks for your feedback! We have a couple of features for repeating patients with common routes that would solve your issue here. We have a duplicate request button so you can copy an existing trip, or you could set up a standing order for the patient which would only require submitting the information once, and standing orders can be placed on regular dates/day for up to one year in advance. Unfortunately we can't stop your dispatchers from amending your requests as that's the workflow that your administrator has set up. We hope these VectorCare features help you save time on future requests! KH Kristine H. RN, Telemedicine specialist Hospital & Health Care ### "Vector Care is beyond excellent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2024 Love it. Would definitely recommend it to anyone out there who is looking for this type of transport service. Pros I love that they are always quickly trying to find the leads for the patients to get transported asap. Very good functioning system. Cons All the paperwork involved, but it is necessary. Just timely. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2024 Thank you Kristine! We are glad that you enjoy using our product! ES Emebet S. RN Hospital & Health Care ### "Arrangement of Medical Transportation using VectorCare" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 4/10 May 14, 2024 Pros It sounds convenient but the form can be simplified by having access to save some frequently used futures as a favorite. Cons too long form, at times calling the vendor to schedule a transport seems simpler if the transport company representative answers the phone. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 15, 2024 Thanks for your review Emebet! One of the advantages of VectorCare is that each company can customize their forms to collect all the necessary information. Our patient lookup does auto-populate a lot of the fields though - have you tried using this service? We will certainly consider your feature request to be able to add favorites for each field though! SS serina S. care coordinator assistant Hospital & Health Care ### "vector use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2024 Pros ability to use at my computer/ desk. Cons the length of response and lack of availability for good transport times Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 14, 2024 Hi Serina, thank you for your review! We are continuously working to add more service providers to our platform, but some customers have configured preferred vendors for certain locations which may reduce the options available. ZM Zahra Minoo N. Case Manager Hospital & Health Care ### "Case manager " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 May 12, 2024 Good and very good and professional staff Pros Easy to use and accurate, very organize Cons Late and not able to go through by phone Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2024 Thank you for your review! We are glad to hear that you find VectorCare easy to use and accurate. Unfortunately we cannot control the arrival times of the Service Providers but we do provide analytical tools and reports to enable you to see which of your vendors has the best arrival times. JI Jan Isaiah G. Patient Care Coordinator Health, Wellness and Fitness ### "Vector Care is reliable and great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2024 5/5 still since vector care is reliable and user-friendly. Pros Real time response for any query and issues with transport. Cons You have to set the pick-up time/transport 1 hour later. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2024 Thanks for your lovely comments Jan! JN Jen N. Clerk Medical Practice ### "unhappy customer " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 May 8, 2024 it needs a better format. redo the whole template Pros its simple to use ................................. Cons all the bugs, the constant lagging, the jumping around, its run so slow. The pointless Notification bell that drops down randomly so the wrong trip gets opened. The template lay out makes no sense. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2024 Hi Jen, we are sorry to hear that you haven't enjoyed your experience with VectorCare so far. One of the main advantages of VectorCare is the customization that allows customers to design each template to their needs. Perhaps you can speak with your colleague who designed the template to request your changes? We'd also love more feedback on 'all the bugs' you mention; I wasn't able to locate any support tickets from you but please contact us through our in-app support function to provide more information. And finally we always encourage our users to check their internet connection if they experience lagging or slow running. This is usually the source of any delays because our AWS-hosted platform has excellent performance statistics (availability, bandwidth, latency etc). [View all Reviews](https://www.capterra.com/p/179931/VectorCare/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.