# VectorCare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VectorCare the right Hospital Management solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179931/VectorCare/reviews --- VectorCare 3.8 (8) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of VectorCare Ease of use 4.0 Customer Service 4.2 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MB Michelle B. RN Hospital & Health Care Used the software for: 2+ years ### "initial vectorcare review" May 22, 2024 5.0 satisfied with overall use of the system Pros \-convenience -mobile option -real time update Cons \-have some kind of alarm system of any changes/delay even if user is logged out Review Source Response from VectorCare May 24, 2024 Hi Michelle, we are happy to hear that you've been enjoying using VectorCare! If you are not logged into the platform your best bet for notifications is via email (which you can customize). Please contact us via support if you need any help with this! ZMN Zahra Minoo N. Case Manager Hospital & Health Care Used the software for: 2+ years ### "Case manager " May 12, 2024 4.0 Good and very good and professional staff Pros Easy to use and accurate, very organize Cons Late and not able to go through by phone Review Source Response from VectorCare May 13, 2024 Thank you for your review! We are glad to hear that you find VectorCare easy to use and accurate. Unfortunately we cannot control the arrival times of the Service Providers but we do provide analytical tools and reports to enable you to see which of your vendors has the best arrival times. JN Jen N. Clerk Medical Practice Used the software for: 1-2 years ### "unhappy customer " May 8, 2024 1.0 it needs a better format. redo the whole template Pros its simple to use ................................. Cons all the bugs, the constant lagging, the jumping around, its run so slow. The pointless Notification bell that drops down randomly so the wrong trip gets opened. The template lay out makes no sense. Review Source Response from VectorCare May 13, 2024 Hi Jen, we are sorry to hear that you haven't enjoyed your experience with VectorCare so far. One of the main advantages of VectorCare is the customization that allows customers to design each template to their needs. Perhaps you can speak with your colleague who designed the template to request your changes? We'd also love more feedback on 'all the bugs' you mention; I wasn't able to locate any support tickets from you but please contact us through our in-app support function to provide more information. And finally we always encourage our users to check their internet connection if they experience lagging or slow running. This is usually the source of any delays because our AWS-hosted platform has excellent performance statistics (availability, bandwidth, latency etc). sS serina S. care coordinator assistant Hospital & Health Care Used the software for: 2+ years ### "vector use" May 13, 2024 5.0 Pros ability to use at my computer/ desk. Cons the length of response and lack of availability for good transport times Review Source Response from VectorCare May 14, 2024 Hi Serina, thank you for your review! We are continuously working to add more service providers to our platform, but some customers have configured preferred vendors for certain locations which may reduce the options available. KH Kristine H. RN, Telemedicine specialist Hospital & Health Care Used the software for: 2+ years ### "Vector Care is beyond excellent" May 18, 2024 5.0 Love it. Would definitely recommend it to anyone out there who is looking for this type of transport service. Pros I love that they are always quickly trying to find the leads for the patients to get transported asap. Very good functioning system. Cons All the paperwork involved, but it is necessary. Just timely. Review Source Response from VectorCare May 21, 2024 Thank you Kristine! We are glad that you enjoy using our product! AC Amy C. RN Case Manager Hospital & Health Care Used the software for: 2+ years ### "Not the best" May 20, 2024 2.0 Pros Ease of entering in info. It's easier than calling and being on hold for 20+ minutes. Cons \-Ability of dispatchers to change info that was put in by original requester, too often it is changed inappropriately to meet the Transport Hub's needs. -Looks clunky -Inability to choose common routes to start a request (ie patient goes from home to dialysis clinic routinely; there would be an option to name a route and choose that roue without having to reinput all of the info again). Review Source Response from VectorCare May 23, 2024 Amy, thanks for your feedback! We have a couple of features for repeating patients with common routes that would solve your issue here. We have a duplicate request button so you can copy an existing trip, or you could set up a standing order for the patient which would only require submitting the information once, and standing orders can be placed on regular dates/day for up to one year in advance. Unfortunately we can't stop your dispatchers from amending your requests as that's the workflow that your administrator has set up. We hope these VectorCare features help you save time on future requests! ES Emebet S. RN Hospital & Health Care Used the software for: Less than 6 months ### "Arrangement of Medical Transportation using VectorCare" May 14, 2024 3.0 Pros It sounds convenient but the form can be simplified by having access to save some frequently used futures as a favorite. Cons too long form, at times calling the vendor to schedule a transport seems simpler if the transport company representative answers the phone. Review Source Response from VectorCare May 15, 2024 Thanks for your review Emebet! One of the advantages of VectorCare is that each company can customize their forms to collect all the necessary information. Our patient lookup does auto-populate a lot of the fields though - have you tried using this service? We will certainly consider your feature request to be able to add favorites for each field though! JIG Jan Isaiah G. Patient Care Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Vector Care is reliable and great" May 9, 2024 5.0 5/5 still since vector care is reliable and user-friendly. Pros Real time response for any query and issues with transport. Cons You have to set the pick-up time/transport 1 hour later. Review Source Response from VectorCare May 13, 2024 Thanks for your lovely comments Jan! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.