Who Uses This Software?

From startup to enterprise, xSellco helps online retailers of all sizes take the complexity out of multichannel customer support so they can support more customers faster.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Xsellco
  • www.xsellco.com/
  • Founded 2012
  • Ireland

About eDesk

Built for eCommerce from the ground up, eDesk by xSellco gives online sellers the ability to streamline queries from all sales channels into one, unified, easy-to-use helpdesk. eDesk puts all the data you need to solve a problem right there in front of you, so you can send fast, personalized responses. Order details, delivery information and any previous communication are automatically matched with incoming queries so you can resolve tickets and get back to selling


eDesk Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

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