--- title: "1st Reporting Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about 1st Reporting Software - reviews, pricing plans, popular comparisons to other Incident Management products and more." source_url: "https://www.capterra.com/p/180000/1st-Incident-Reporting/" page_type: "product" language: "en" --- # 1st Reporting Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) 1st Reporting ## What is 1st Reporting? An easy-to-use platform for incident/inspection reporting. Real-time submission, data capture, automated notifications, and analytics streamline incident management. Collaborative, user-friendly interface ensures quick resolution and proactive risk mitigation. Empowers businesses to enhance safety. ## What is 1st Reporting used for? [Incident Management](https://www.capterra.com/incident-management-software/)[Forms Automation](https://www.capterra.com/forms-automation-software/)[Audit](https://www.capterra.com/audit-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for 1st Reporting?[Manage this product listing](https://www.g2.com/products/1st-incident-reporting/claim_requests/new?auto=true) ## 1st Reporting Overview Updated September 2026 AI summary 1st Reporting supports businesses of all sizes in managing incidents, audits, and forms automation through a cloud-based platform with broad device compatibility. It enables teams to document incidents, track corrective actions, and manage workflows using customizable forms, alerts, and real-time notifications. Integration options and real-time reporting further help organizations monitor trends, support audits, and enhance accountability. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### 1st Reporting 4.6 (13) VS. [4.8 (255)](https://www.capterra.com/p/143579/SiteDocs/reviews/) Starting Price $10 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (13) Ease Of Use 4.8 (351) Value For Money 5.0 (12) Value For Money 4.7 (301) Customer Service 5.0 (13) Customer Service 4.8 (292) ## 1st Reporting alternatives [4.8 (124)](https://www.capterra.com/p/97557/QT9-Quality-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Mitti (by SafetyCulture)](https://www.capterra.com/p/141080/iAuditor/) [4.6 (355)](https://www.capterra.com/p/141080/iAuditor/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141080/iAuditor/) [GoAudits](https://www.capterra.com/p/191777/GoAudits/) [4.8 (145)](https://www.capterra.com/p/191777/GoAudits/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/191777/GoAudits/) ## FAQs about 1st Reporting Overview ### Which roles and teams benefit most from 1st Reporting? 1st Reporting is most used by safety, risk, and compliance leaders who manage incident reporting, investigations, and regulatory documentation across sites. Operations, facilities, and project managers rely on it to track workplace events and corrective actions, while directors and owners use centralized reporting to monitor trends, improve accountability, and support audit readiness. Answer based on 13 reviews Overview ### What company size and industries is 1st Reporting built for? 1st Reporting is built primarily for enterprise organizations in utilities, with 46% of reviewers from enterprises and 31% from utilities. It also serves midsize businesses at 31% and small businesses at 23%, especially in education management at 23% and facilities services at 15%, for field and job-site incident management. Answer based on 13 reviews Features and Usability ### What are the key features of 1st Reporting? 1st Reporting offers monitoring, incident reporting, and inspection management, along with configurable workflow and rules-based workflow for process control. It also includes customizable forms and reports, real-time analytics and reporting, alerts and notifications, audit trail, document management, and access controls/permissions. Integrations ### Which third-party tools and platforms does 1st Reporting integrate with? 1st Reporting integrates with Microsoft Power BI, Microsoft Teams, and Single Sign-On. These cataloged connections cover business intelligence, communication, and access management tools, giving the platform support for three third-party integration points. Getting Started and Support ### What training and onboarding options does 1st Reporting offer? 1st Reporting provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos give users self-paced materials for setup, reference, and feature review. Getting Started and Support ### What customer support options does 1st Reporting offer? 1st Reporting provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support details are limited in the catalog, so no clear pattern emerges about response speed or agent helpfulness. Users seeking help can rely on these listed channels for product questions and troubleshooting. ## Features AI summary Based on 984 Incident Management reviews Not all Incident Management products cover every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Compliance Management** (**50%** of reviewers rated this feature as critical) - **Incident Reporting** (**59%**) - **Real-Time Monitoring** (**61%**) 1st Reporting includes **Incident Reporting**, giving teams a clear way to document events and maintain accurate records as issues occur. However, it does not include **Compliance Management** or **Real-Time Monitoring**. Instead, it offers **Real-Time Notifications** (**59%**) and **Alerts/Notifications** (**57%**), which can help teams respond faster to developing situations and keep key stakeholders informed, helping businesses improve visibility and act quickly when incidents arise. Incident Reporting 5.0 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Real-Time Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Alerts/Notifications 5.0 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Forms Creation & Design 4.7 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Electronic Signature 4.5 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Digitally sign online documents Workflow Automation 5.0 (6) 116.67% of 6 reviewers that rated this feature as important or highly important Streamlining repetitive tasks and activities through automated and predefined workflows 1st Reporting 60 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Assessment Management: Creation, administration, and evaluation of assessments or tests - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Autofill: Automatically populating fields or sections within a form - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Incident Management: Manage and track all disruptions and incidents - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Investigation Management: Oversee people and resources to carry out an investigation - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - OSHA Compliance: Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Risk Assessment: Initiate collection and analysis of known risks - Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace - Single Sign On: Allow users to access multiple services after entering their login credentials once - Status Tracking: Track the status over time for a request, process, asset, or transaction - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Version Control: Track revisions and updates made to files and navigate between different versions - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (13) 4.3 Based on 13 reviews ## Pricing Value for money 5.0 (12) Free Trial Free Version Basic $10.00 Per User,Per Month Value for money 5.0 (12) 5.0 Based on 12 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Single Sign-On](https://www.capterra.com/p/209022/Single-Sign-On/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (13) 5.0 Based on 13 reviews ## User reviews Overall rating 4.6 Based on 13 reviews Filter by rating 5(10) 4(2) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent SW Steve W. Director of Operations Education Management ### "Family Oriented Professionals " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2023 I appreciate that 1st Reporting has created a family-oriented team that is patient, understanding, and focused on developing successful initiatives that support any organization's safety. Pros Extremely friendly and courteous staff that takes the time to support your organization. Superb customer service, professionalism, and knowledgeable team that will ensure your organization is striving. Cons Despite 1st Reporting HQ being located on the East Coast, they find ways to make time to support their customers, so no cons. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ER Evan R. Investigator Law Enforcement ### "Product Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2022 Pros The overall customization options and customer support have been second to none. Cons So far we have been extremely happy, and haven't run into any major issues. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CC Christopher C. Facilities Manager Utilities ### "1st app reporting tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 18, 2022 We needed an easy to integrate application that included mobile date entry and this works well. Pros Easy to integrate into our operation even though we did not have a tool. Cons Some early bugs, but were corrected quickly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MP Michelle P. Quality Assurance Project Manager Utilities ### "1st App is a Great Product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2022 Ease of getting new forms in an easy format to field users was unbelievable! Vendor led the way and was great to work with. We have quite a few forms in production now and the vendor support has been beyond anything expected. Pros Ease of use for employees. Vendor support is absolutely fantastic. Cons There are so many possibilities for using. Where to start? Vendor let the way! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WS Wayne S. Electric Operations Project Manager Utilities ### "Critical Assessment of App for Electric Utility Data Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 17, 2022 Our business has always been challenged with communicating accurate and timely information to multiple work groups and responsible administrators. This multiple use product and the 1st Reporting support staff, have made my tasks of development and implementation of new data capturing and reporting templates much simpler. Pros I believe that the ability to modify and customize various templates for field usage is essential for our ability to glean useful information. The ability to use, modify, and report on this information in a real time format is absolutely invaluable. The ability to modify, retrieve, and share information with a large work group and multiple work platforms, helps to maintain consistency in field work processes, procedures, documentation and review. Cons My background is in Operations Management. I feel that evaluating software functionality for cons is not something that I can accurately evaluate. From a user and development prospective, I have nothing to compare it to. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MT Mackenzie T. Sr. Director of Monitoring and Compliance Systems Education Management ### "Great Incident Reporting Platform for Education Company" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2022 Working with 1st exceeded our expectations. \[SENSITIVE CONTENT\] met with us to tailor the software to meet our needs and there was no problem/question they wouldn't look into. They also assisted with user trainings and executive team onboarding to the system. Pros At Acelero Learning, we loved that the software was customizable to our varying needs. It was also critical that we built in a workflow management system and the 1st team worked with us to get exactly what we needed. Cons Since we are a unique use case, education, there are a few steps in our reporting that we have kept outside of 1st due to functionality issues. We are hopeful that one day we can move our entire process into the system with increased user comfort and software updates. Switched from [Mitti (by SafetyCulture)](https://www.capterra.com/p/141080/iAuditor/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SC Sandi C. Corporate EHS Director Facilities Services ### "Fantastic Product, "You will love it" " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 10, 2022 always professional, quick, and responsive. Pros The ease of use, the flexibility, the ability to role out to workers, the ability the edit and build forms through support. There isn't anything not to like about 1st reporting. Cons nothing, this program has been a significant improvement to our ability to respond quickly and efficiently to incidents, accidents, and house pertinent information. I would not change anything about choosing this program Reasons for choosing 1st Reporting 1st reporting allowed us to use our forms and built them in to their system for us instead of us trying to change our business in to their forms. This made the transition very smooth for our employees to go from paper forms they were accustomed to electronic reducing the learning curve. If you need help building something they are very helpful and accommodating. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DD Douglas D. Corporate Safety Coordinator Facilities Services ### "1st Reporting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 10, 2022 Great experience. This software gives our technicians instant access to any forms they may need during their travels. Also gives the Corporate Office instant access to their forms when completed. Pros Ease of use and adaptability. Staff is always willing to help as well. Cons Wish I could create my own forms and add pictures/designs to the forms. Reasons for choosing 1st Reporting Cost and friendliness of the staff. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JP Joe P. Director Utilities ### "Best kept secret for all industries." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2022 We started with simple data collection and reporting incidents and as we gained experience with the tool more and more leaders began asking for new incidents to take care of their unique needs. Over time we grew the library to over 35 separate and unique incidents that each had their own function, reporting, and data output. Some incidents were simple and easy while others required very complex back end processing and data input from different people at different times from different platforms. To data we have not found anything that the 1st app couldn't do for us. Pros The best thing about 1st is its ability to do virtually anything we want. From simple data collection, field reporting, to very complex forms that require multiple entries and different times, the 1st app as the ability to do it all. Each incident can be as unique as needed to the point that it is just like having separate apps for each desired function. Cons 1st allows users to create their own incidents but some of the more complex incidents do require additional support and programming from the 1st customer support staff. Sometimes this takes a little longer than we would like it to. Reasons for choosing 1st Reporting We went to the market twice in the short life that we had the 1st app and we were not able to find any app that could do all of the functions that 1st could do. We look at many "form" app where the users create a form and push it to mobile devices. These work good for simple data collection but they were limited on data output and none had logic built into the form where certain selections drove different forms. If a app provider said they could do as we asked, we requested a demonstration of those functions and none of them could delivery Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LL Louis L. Owner Security and Investigations ### "The best for what we do" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 22, 2022 Pros It is flexible and stores information in the cloud. We can pull down info any time we need. Cons None I can think of, everything is in line with what we need. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/180000/1st-Incident-Reporting/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.