# 1st Reporting Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is 1st Reporting the right Incident Management solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180000/1st-Incident-Reporting/reviews --- 1st Reporting 4.6 (13) [View alternatives](https://www.capterra.com/p/180000/1st-Incident-Reporting/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of 1st Reporting Ease of use 4.8 Customer Service 5.0 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KB Kent B. Global HSE Manager Medical Devices Used the software for: 2+ years ### " Data Collection to Effectively Manage HSE, a Core Value!" March 18, 2022 5.0 Incident Management (reporting, investigation, and tracking incidents until closure), housekeeping and lead apron inspections, generating a company wide monthly HSE report based on using a fill in the blank report with pick-list items. The monthly report generates TRIR and LTIF based on work hours I manually enter, among other summarize, I'm also using the tool to generate risk assessments. Pros Easy for people to use. By completing a few fields, and all but one is a pick-list, a record is generated of the incident. Removes barriers for people to report HSE incidents. You can use a phone to report!! Cons I would like a list of preselected reports. The export function is really slick at generating any report you want, I would like a list of incident reports to push a button and its generated. Reason for choosing 1st Reporting I had a list that I generated based on searching what I wanted for an HSE reporting tool in 2018. I had about 7-8 that I evaluated and participated in demos. The people at 1st Notice were the easiest to work with and were the most accommodating to help me get what I wanted/needed. I've been using home grown software packages for more than 25 years and this ticked all my boxes. I minimized customization as much as I could, however, the tools within 1st Notice allowed me to make my own customizations. Review Source JP Joe P. Director Utilities Used the software for: 2+ years ### "Best kept secret for all industries." May 5, 2022 5.0 We started with simple data collection and reporting incidents and as we gained experience with the tool more and more leaders began asking for new incidents to take care of their unique needs. Over time we grew the library to over 35 separate and unique incidents that each had their own function, reporting, and data output. Some incidents were simple and easy while others required very complex back end processing and data input from different people at different times from different platforms. To data we have not found anything that the 1st app couldn't do for us. Pros The best thing about 1st is its ability to do virtually anything we want. From simple data collection, field reporting, to very complex forms that require multiple entries and different times, the 1st app as the ability to do it all. Each incident can be as unique as needed to the point that it is just like having separate apps for each desired function. Cons 1st allows users to create their own incidents but some of the more complex incidents do require additional support and programming from the 1st customer support staff. Sometimes this takes a little longer than we would like it to. Reason for choosing 1st Reporting We went to the market twice in the short life that we had the 1st app and we were not able to find any app that could do all of the functions that 1st could do. We look at many "form" app where the users create a form and push it to mobile devices. These work good for simple data collection but they were limited on data output and none had logic built into the form where certain selections drove different forms. If a app provider said they could do as we asked, we requested a demonstration of those functions and none of them could delivery Review Source JW Jennifer W. Account Manager Security and Investigations Used the software for: Less than 6 months ### "1st Incident Reporting - Review" January 13, 2021 2.0 Overall it was a good experience our company is just growing and we need more all in one type of app to suit our needs as well as our customers. Pros I liked how they personalities the software for our company to make it how we needed it. Cons Not that many features on the app. With our company trying to stand out and expand we need more high depth technology software. Reason for choosing 1st Reporting It was a product i used at another company and we decided to give it a shot. Review Source SC Sandi C. Corporate EHS Director Facilities Services Used the software for: 2+ years ### "Fantastic Product, "You will love it" " May 10, 2022 5.0 always professional, quick, and responsive. Pros The ease of use, the flexibility, the ability to role out to workers, the ability the edit and build forms through support. There isn't anything not to like about 1st reporting. Cons nothing, this program has been a significant improvement to our ability to respond quickly and efficiently to incidents, accidents, and house pertinent information. I would not change anything about choosing this program Reason for choosing 1st Reporting 1st reporting allowed us to use our forms and built them in to their system for us instead of us trying to change our business in to their forms. This made the transition very smooth for our employees to go from paper forms they were accustomed to electronic reducing the learning curve. If you need help building something they are very helpful and accommodating. Review Source WS Wayne S. Electric Operations Project Manager Utilities Used the software for: 6-12 months ### "Critical Assessment of App for Electric Utility Data Management" May 17, 2022 5.0 Our business has always been challenged with communicating accurate and timely information to multiple work groups and responsible administrators. This multiple use product and the 1st Reporting support staff, have made my tasks of development and implementation of new data capturing and reporting templates much simpler. Pros I believe that the ability to modify and customize various templates for field usage is essential for our ability to glean useful information. The ability to use, modify, and report on this information in a real time format is absolutely invaluable. The ability to modify, retrieve, and share information with a large work group and multiple work platforms, helps to maintain consistency in field work processes, procedures, documentation and review. Cons My background is in Operations Management. I feel that evaluating software functionality for cons is not something that I can accurately evaluate. From a user and development prospective, I have nothing to compare it to. Review Source AC Ann C. Risk Manager Education Management Used the software for: 2+ years ### "School incident reporting" March 22, 2022 4.0 Incident reporting has been streamlined, it assists us in determining where we need add'l surveillance cameras and other security assets. Employees who use the app find it easy to use, employees who use it in a PC environment find it difficult to login and once logged in, they don't know what to do with the map or how to navigate beyond it. Pros The ease of reporting incidents on the phone app. and generating injury report forms. Cons We have been trying to get rid of the maps view since we first began using the software. It's distracting and not helpful. This is the first complaint I hear from all users. The user groups are difficult to manage, and we rely on support to update those for us. Review Source MT Mackenzie T. Sr. Director of Monitoring and Compliance Systems Education Management Used the software for: 1-2 years ### "Great Incident Reporting Platform for Education Company" May 17, 2022 5.0 Working with 1st exceeded our expectations. \[SENSITIVE CONTENT\] met with us to tailor the software to meet our needs and there was no problem/question they wouldn't look into. They also assisted with user trainings and executive team onboarding to the system. Pros At Acelero Learning, we loved that the software was customizable to our varying needs. It was also critical that we built in a workflow management system and the 1st team worked with us to get exactly what we needed. Cons Since we are a unique use case, education, there are a few steps in our reporting that we have kept outside of 1st due to functionality issues. We are hopeful that one day we can move our entire process into the system with increased user comfort and software updates. Review Source MP Michelle P. Quality Assurance Project Manager Utilities Used the software for: 1-2 years ### "1st App is a Great Product!" May 17, 2022 5.0 Ease of getting new forms in an easy format to field users was unbelievable! Vendor led the way and was great to work with. We have quite a few forms in production now and the vendor support has been beyond anything expected. Pros Ease of use for employees. Vendor support is absolutely fantastic. Cons There are so many possibilities for using. Where to start? Vendor let the way! Review Source ER Evan R. Investigator Law Enforcement Used the software for: 1-2 years ### "Product Review" June 8, 2022 5.0 Pros The overall customization options and customer support have been second to none. Cons So far we have been extremely happy, and haven't run into any major issues. Review Source DD Douglas D. Corporate Safety Coordinator Facilities Services Used the software for: 2+ years ### "1st Reporting" May 10, 2022 5.0 Great experience. This software gives our technicians instant access to any forms they may need during their travels. Also gives the Corporate Office instant access to their forms when completed. Pros Ease of use and adaptability. Staff is always willing to help as well. Cons Wish I could create my own forms and add pictures/designs to the forms. Reason for choosing 1st Reporting Cost and friendliness of the staff. Review Source SW Steve W. Director of Operations Education Management Used the software for: Less than 6 months ### "Family Oriented Professionals " June 2, 2023 5.0 I appreciate that 1st Reporting has created a family-oriented team that is patient, understanding, and focused on developing successful initiatives that support any organization's safety. Pros Extremely friendly and courteous staff that takes the time to support your organization. Superb customer service, professionalism, and knowledgeable team that will ensure your organization is striving. Cons Despite 1st Reporting HQ being located on the East Coast, they find ways to make time to support their customers, so no cons. Review Source CC Christopher C. Facilities Manager Utilities Used the software for: 2+ years ### "1st app reporting tool" May 18, 2022 4.0 We needed an easy to integrate application that included mobile date entry and this works well. Pros Easy to integrate into our operation even though we did not have a tool. Cons Some early bugs, but were corrected quickly. Review Source LL Louis L. Owner Security and Investigations Used the software for: 2+ years ### "The best for what we do" March 22, 2022 5.0 Pros It is flexible and stores information in the cloud. We can pull down info any time we need. Cons None I can think of, everything is in line with what we need. Review Source Similar Products Featured ## Related categories [Forms Automation](https://www.capterra.com/forms-automation-software/)[Audit](https://www.capterra.com/audit-software/)[Incident Management](https://www.capterra.com/incident-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.