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We're a 30+ truck roll-off hauler who created the only software designed specifically for roll-off. Starlight is built by roll-off industry veterans to provide significantly better management of your trucks and drivers, real-time control of your assets, and world-class engagement with customers.
Provider
Western Star
Located In
United States
Foundation
2012
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Live Online, Documentation, In Person
Support
Chat, 24/7 (Live rep)
Roll-off haulers of any size who want to dominate their market and maximize ROI
Content Source: Starlight Roll-off Software
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A product’s price can vary greatly based on features needed, support or training required, and customization requests. Some vendors want a chance to talk to you before being ruled out for pricing. When you find a product that fits your needs, you should talk to the vendor to figure out what they can offer.
Starlight Roll-off Software Reviews
"Starlight has grown with my company from 1 truck to 18 trucks!"
Pros: Specifically built for the rolloff industry
Cons: Very expensive once your business expands. Need to address how to charge for daily fees.
"Industrial Disposal Services and Broad Run Recycling "
Overall: Excellent customer support would recommend
Pros: On site down time charges and the ability to charge extra handling charges.
Cons: Everything was fine I would recommend the software
"Overpriced, Feature-Lacking, Inflexible but Good Support Team"
Overall: We priced out 12 options. Starlight was by far the most expensive but we went with it because we wanted to be with the industry leaders (not have to make another software change in a couple years) and get full support for a successful implementation. We couldn't have been more wrong about the product we purchased. That said, there are a few rock stars in our support team but they are limited in their ability to help us by the sever underdevelopment of the software.
Pros: The dispatch module appeared to have a functionality that encouraged the dispatch to assign routes that would increase efficiency and revenues. That has not been our experience using the software live.
Cons: We were sold on functionality that simply does not exists. There is not way for customers to login, request service or pay their bill. We're running CCs through our merchant instead of the software because it charges the customer card before assessing sales tax. Once and order is entered, it cannot be changed. It'll go to the customer, correct or not. There are not credit memos (for adjusting mistakes). None of the reporting works and it lacks the ability to share or schedule reports. There is no CRM at all. You cannot attach documents or make notes on the customer or jobsite records. Recurring transactions do not work. The driver app is buggy and nonsensical.
"Instant Improvement in customer service"
Overall: The company and software are excellent.
Pros: Starlight made an instant positive impact on our customer service satisfaction. We would be lost without it.
Cons: There is nothing I can think of. Everything in the software works as it says it will.
"Amazing SAAS for Trucking! "
Overall: Love working with people who also professionally use the software themselves.
Pros: We love the interactive tracking for oder management and real time dispatch. We onboard many clients to this software as there is not many simple solutions out there. We have 4 clients who run fleets of trucks so we tried to find the easiest and most proficient software out there.
Cons: I think they are still going through some development phases, which can take time, but I'm super excited for whats coming.
"Don't waste your money"
Pros: Dispatch side was simple and easy to use
Cons: Non cloud based, doesn't work on macs, accounting side has many bugs, reports are inaccurate. I was told it integrated with quickbooks, but it does not
