--- title: "SmartMoving Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SmartMoving the right Moving solution for you? Explore 143 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/180048/SmartMoving-Software/reviews/" page_type: "reviews" language: "en" --- SmartMoving 4.9 (143) [View alternatives](https://www.capterra.com/p/180048/SmartMoving-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of SmartMoving Ease of use 4.9 Customer Service 4.8 ## Pros and Cons in Reviews JT Jason T OwnerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 1-2 years. “We all can nitpick features that will forever be on our wish list, but I think you all got a pretty good handle on the big stuff: Sales, storage, flexible tariff options, and Dispatch too, although I think it can still be improved upon“ March 31, 2025 el eric l moving coordinatorPackage/Freight Delivery, 51 - 200 employeesUsed the software for: Less than 6 months. “bugs as far as sending docs such as the move set up form, lots of customers cant access it.“ December 27, 2024 TM Tammy M CEOTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “From day one, we have enjoyed the use of relevant software that makes it easier to run every area of our business with greater ease and consistent upgrades to make it better.“ March 28, 2025 MK Maggie K Sales ManagerWarehousing, 51 - 200 employeesUsed the software for: More than 2 years. “Some things in the reports don't make sense, and sometimes the numbers just disappear out of nowhere in the booked and potential, and it drives the sales reps crazy.“ December 27, 2024 LR Lauren R Owner and CFOTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “SmartMoving has been a game changer with our growing moving company in keeping all of our daily operations and billing in line.“ April 1, 2025 JR Jenelle R Estimator and Administrative AssistantTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years. “Cannot send documents in an email and cannot print an email under "sales".“ December 17, 2024 LG Leah G Sales ConsultantConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “It has streamlined our operations, from scheduling to communication, and has made managing moves much easier.“ December 26, 2024 JG Jeff G CeoTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “Not having a choice on what merchant service provider, as the rates are much higher then what we can get.“ December 17, 2024 ## Showing most helpful reviews Showing 1-25 of 143 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cari C. Office & Operations Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "BEST OF THE BEST Moving Software" January 22, 2021 5.0 10 out of 10. The SM guys really know what they're doing. They are beyond helpful. Pros Extremely easy to use and new user friendly, superior customer service, customizable to your own states regulations and tariffs, integrations with MailChimp/QuickBooks, storage software tracking, customer service tracking, accounting/closing out jobs with ease. Cons There are genuinely no negative things about this software. It is mainly just the fact that it is constantly adapting for the better. Every update is a new learning curve, but it has ALWAYS been for the better or the ease of the user. Review Source CY Cary Y. Dispatcher Logistics and Supply Chain Used the software for: 6-12 months ### "Smart Moving" March 31, 2025 4.0 Overall, this is a very effective and useful and easy tool to go over payroll and HR needs. Pros Very smooth and easy to use. Great customer service. Cons Sometimes hard to get someone on the line Switched from [Namely](https://www.capterra.com/p/143606/Namely/) More up to date system required for our needs Review Source Response from SmartMoving Software April 1, 2025 Cary, we appreciate your review! It’s great to hear SmartMoving is helping with payroll and HR needs. KF Kory F. Owner Package/Freight Delivery Used the software for: 2+ years ### "Review the reviewed" March 25, 2025 5.0 My overall experience has been one of satisfaction. Pros What I like most about the product is the implementation. Cons There are plenty of things I like least but the software is always improving. Review Source Response from SmartMoving Software March 27, 2025 Thanks for your review, Kory! We’re happy you had a great implementation experience. Continuous improvement is a priority for us—if you have suggestions, we’d love to hear them! JR Jenelle R. Estimator and Administrative Assistant Transportation/Trucking/Railroad Used the software for: 2+ years ### "Valley Wide Movers - Review" December 17, 2024 5.0 Everyone on the SmartMoving team has been extremely professional/helpful from the initial DEMO appointment to now. This CRM is incredibly useful to the crew on moves and assists the office with keeping up to date with everything going on behind the scenes. Pros Organized and easy to navigate jobs, leads, reports, accounting, etc. Cons Cannot send documents in an email and cannot print an email under "sales". Alternatives considered [Supermove](https://www.capterra.com/p/200112/Supermove/)[Movegistics CRM](https://www.capterra.com/p/140142/Movegistics-CRM/)[Chariot](https://www.capterra.com/p/266325/Chariot/) Reason for choosing SmartMoving I used SmartMoving years before, but wanted to review other CRM options. SmartMoving by far was the best choice in regards to organization & customer service. Plus, I was comfortable to teach the team how to use it from prior experience. Review Source Response from SmartMoving Software December 19, 2024 Hi Jenelle, thank you for your review! We're thrilled that SmartMoving has helped your team stay organized and efficient, and we’re glad our team has been so helpful throughout your time with us. We appreciate your continued support over the years! KS Kjeld S. Safety Manager and Dispatcher Transportation/Trucking/Railroad Used the software for: 2+ years ### "Best up to date software in the business" December 16, 2024 5.0 . Allows for a variety of business services all in one easy to use application. Best software set up ive see to date. Pros Its easy to use. Dynamic. Easy to show a person new to the application how to use it. Cons Using the application from my phone, sometimes allows for mistakes when i accidentally touch a job on the schedule Switched from [Granot Moving](https://www.capterra.com/p/140140/Online-Moving-Software-Pro/) Took a chance and luked the product and liked the accessability. Review Source Response from SmartMoving Software December 19, 2024 Thank you for your positive review, Kjeld! We're thrilled you took the leap and made the switch to SmartMoving. It's great to hear you're enjoying the ease of use since making the change! MK Maggie K. Sales Manager Warehousing Used the software for: 2+ years ### "Super User Friendly! " December 27, 2024 5.0 Since using it 4 years ago, it has been a great experience overall. No real complaints from my end. Any time we have a suggestion, we submit it and shortly after we have the changes applied, making it even more user friendly. Pros It is easy to use and easy to teach new users on as well. Cons Some things in the reports don't make sense, and sometimes the numbers just disappear out of nowhere in the booked and potential, and it drives the sales reps crazy. Switched from [Granot Moving](https://www.capterra.com/p/140140/Online-Moving-Software-Pro/) Granot was a dinosaur, it was time to switch! Review Source Response from SmartMoving Software January 2, 2025 Hi Maggie, thank you for your wonderful review! We're thrilled you've noticed the improvements we've made to SmartMoving over the years based on customer feedback. We truly appreciate your loyalty, input and support! JM Juan M. Moving Consultant Transportation/Trucking/Railroad Used the software for: 2+ years ### "Awesome software for moving and storage companies" March 25, 2025 5.0 I've been working in moving industry for years and this tool has made my work 100% easier and fun to work with. Pros Very easy to use and has all the tool a moving company needs. Cons it was reports but now with new updates it's very complete Review Source Response from SmartMoving Software March 27, 2025 Juan, we appreciate your feedback! It’s great to know SmartMoving has all the tools you need and that recent updates have improved reporting. CP Cheyenne P. Office Coordinator Furniture Used the software for: 2+ years ### "Honest review of someone who has used Smartmoving for 4+ years" March 26, 2025 5.0 Pretty good and I would recommend their software to anyone looking for one. Pros Easy to collect information from customer and open their file. Ability to have paperwork signed off before the job day. Cons Only issue for awhile was trying to get customers to sign off on one valuation option when they are signing their estimate and making it required. Eventually my manager reached out to Smart Moving and they were able to add that option for us. Review Source Response from SmartMoving Software March 28, 2025 Cheyenne, we truly appreciate your 4+ years with SmartMoving! It’s great to hear the system makes collecting info and paperwork easier. MC Marci C. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Wonderful Program " March 31, 2025 5.0 Overall we have been pleases with the use of the program Pros The ease of use. Very user friendly and adaptable to our business Cons SmartMoving does not offer a per items pricing structure. Review Source Response from SmartMoving Software April 1, 2025 Thanks, Marci! We’re glad SmartMoving has been user-friendly and adaptable for your business. CV Christopher V. Branch Manager Package/Freight Delivery Used the software for: 1-2 years ### "Best Moving Software by far! " March 25, 2025 5.0 Best software I’ve used to date, very satisfied with all the features and ease of use Pros All the features! Very easy to use, lots of great features to make my everyday life easier when it comes to pricing and scheduling. Cons The payment portion can be a little tough at times but it works. Review Source Response from SmartMoving Software March 27, 2025 Christopher, we’re thrilled that SmartMoving is the best software you’ve used! Making your daily operations easier is our goal. JS JOHN S. Operator Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Great first year " January 29, 2024 5.0 We're very satisfied with Smartmoving. We've used it for an entire season now, fresh from excel spreadsheets and google calendar, and we'd never go back. The amount of time we save alone is worth the cost. Pros On-boarding the team took about 2 weeks to work out all the kinks and get familiar with the system. The value is good relative to the competing software, not too many unnecessary bells and whistles. The on-going operation is seamless and saves us a ton of time administratively. The calendar is laid out very intuitively, and planning/dispatch happens almost automatically. Payment through Remedy (which is integrated) is seamless and makes collection of all payment types very easy to track. Cons The inventory system is a bit clunky. It requires laborious scrolling and entry for each item, as opposed to being able to submit a simple text list of inventory. A process that should take a minute or two ends up taking about 15 minutes for an average packing list. We found and end-around to skip this altogether and automatically populate a text list on the contract, but it is not very straightforward, hopefully its something that gets updated. Alternatives considered [Chariot](https://www.capterra.com/p/10002581/Chariot/)[MoveitPro](https://www.capterra.com/p/154185/MoveitPro/)[Elromco](https://www.capterra.com/p/157586/Elromco/) Reason for choosing SmartMoving There weren't as many unnecessary bells and whistles, the cost was reasonable and straightforward, and the customer service and sales service is top notch. Review Source Response from SmartMoving Software June 26, 2024 Hi John, thank you for your positive review! We are thrilled to hear that you are seeing the value in our platform and experiencing the ease of using SmartMoving. Additionally, thank you for your feedback around our inventory system. If you haven't already, I encourage you to add a feature request with your improvement recommendations within the platform. I will also, pass along the recommendation to the team as well. JW John W. President Logistics and Supply Chain Used the software for: 2+ years ### "Top Moving CRM on the market right now" June 28, 2024 5.0 I've been with SmartMoving for 5 years now, and have gotten so much more efficient with sales particularly, but also dispatch. Transmitting information between sales, operations and finance is one of the toughest things to do in a business, but with SmartMoving it has gotten so much smoother. Pros It's the most versatile CRM for Moving Companies out there. So many great features to manage literally every aspect of our business, and fantastic reporting to really get a pulse on what's happening, how our team is performing, and what tweaks to make on a daily basis to maximize revenue and profitability. Cons There are just a few things that we have had to develop workarounds for. I think in the past, developments have been fairly slow but they seem to be picking up steam lately and I'm optimistic that the future is bright. Alternatives considered [Movegistics CRM](https://www.capterra.com/p/140142/Movegistics-CRM/) Reason for choosing SmartMoving Because of the clean modern look, and the ease of use and ease of training new people on it. Switched from [MoveitPro](https://www.capterra.com/p/154185/MoveitPro/) Because SM was so much better, but mostly because I found myself having to adapt our systems to MIP, where SM allowed us to do things our way. Review Source Response from SmartMoving Software July 2, 2024 John, thank you for your positive review! It's great to hear how the platform has transformed your operations, particularly in sales efficiency and interdepartmental communication. We appreciate your feedback on the turn around time of our developments and are happy that you are seeing the timelines improving. Thanks for being with SmartMoving for over 5 years now! :) DY David Y. CeO Transportation/Trucking/Railroad Used the software for: 6-12 months ### "The Best Moving Software in 2024" March 26, 2024 5.0 Overall we are very please with SmartMoving There non stop improvement make it even better Knowing we wont be left behind in the future. Pros Interface Ot works Communication Texting and emailing Dispatch features Calendar Cons It takes time to set up all of your documents and forms Alternatives considered [Supermove](https://www.capterra.com/p/200112/Supermove/)[Network Leads](https://www.capterra.com/p/187226/Network-Leads/)[MoveitPro](https://www.capterra.com/p/154185/MoveitPro/) Reason for choosing SmartMoving Cost Features Set up Overall a feel Dispatching Calendar integration Surveys app Driver and crew app Review Source Response from SmartMoving Software March 27, 2024 David, thank you so much for your review. It's great to hear you're pleased with SmartMoving and the improvements we make to continuously improve the platform. Calling us the best moving software is a huge compliment. We appreciate you! JL Jason L. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Good Product" September 9, 2024 5.0 Very good overal. Would like to see some changes in Dispatch. Pros Ease of use for myself and my whole team. Cons Incredibly expensive. Assigning crew members to jobs is not user friendly and not as customizeable as it should be or could be. Alternatives considered [Supermove](https://www.capterra.com/p/200112/Supermove/) Reason for choosing SmartMoving Smart Moving was easier to use and easier to implement Switched from [Movegistics CRM](https://www.capterra.com/p/140142/Movegistics-CRM/)[MoveitPro](https://www.capterra.com/p/154185/MoveitPro/) Smart Moving was easier to use and easier to implement. Review Source Response from SmartMoving Software September 11, 2024 Hi Jason, thank you for your review! We’re pleased to hear that SmartMoving is user-friendly for you and your team. We appreciate your feedback on the crew assignment process. If you have specific suggestions for improvement, please feel free to share them with us directly—we’re always looking to enhance our features. TS Tim S. General Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Exceptional moving crm that keeps adding on features!" June 26, 2024 5.0 Great experience, alot of training videos and webinars. Pros Cloud based and can be accessed from any device at any time. The software is being updated on a consistent basis with new features. Cons Nothing that comes to mind. If there is an issue, then it is corrected asap. Switched from [MoveitPro](https://www.capterra.com/p/154185/MoveitPro/) \[sensitive content hidden\] recommendation and after the demo I thought it was superior to Move It Pro. Review Source Response from SmartMoving Software June 28, 2024 Thank you for sharing your experience! It's fantastic to hear that SmartMoving has exceeded your expectations with its continuous feature updates and reliable cloud-based accessibility across devices. We are glad you are finding value in our training videos and webinars as well! CV Clarence V. Moving Consultant Public Relations and Communications Used the software for: 1-2 years ### "Best moving software on the market" May 21, 2022 5.0 The Smart Moving software keeps everything in the company running smoothly. Pros What I love about this software is its ease of use in every aspect. Cons If I could change anything about the software it would be the color code for out of town jobs. Switched from [MoveitPro](https://www.capterra.com/p/154185/MoveitPro/) I switched to Smart Moving because I needed a more efficient software program. Review Source TM Thomas M. President Transportation/Trucking/Railroad Used the software for: 1-2 years ### "One year in and still learning" March 26, 2024 5.0 Pros That it is fairly simple to navigate and learn the basics. That you can have with the click of a button multiple customer touch points. Cons They are not set up for military, which with all the changes with GHC not sure if it makes sense, but would have been nice to have it been developed before we started. Alternatives considered [Supermove](https://www.capterra.com/p/200112/Supermove/) Reason for choosing SmartMoving Working with \[sensitive content hidden\], the \[sensitive content hidden\] & developer assured us a smooth transition and checked in on us periodically to make sure we did. Switched from [CompuMove](https://www.capterra.com/p/140141/CompuMove/) Older system to which the main innovator and \[sensitive content hidden\] as well as friend passed away. Had a strong feeling that it was going to go under so jumped ship before it was too late. Review Source Response from SmartMoving Software April 9, 2024 Thomas, thank you so much for your review. Glad to hear SmartMoving has made it easy to create multiple customer touchpoints. It's also great that Tobe checked in on you while you were getting started. We are here for you! Whatever you need :) BS Brianna S. Sales Relocator Consumer Services Used the software for: 2+ years ### "Smartmoving review" December 27, 2024 5.0 Easy and efficient for both consumer and business user. Pros The easy accessibility to use and how quick I can get customers set up. Cons When it runs a bit slow or has glitching moments. Review Source Response from SmartMoving Software January 2, 2025 Hi Brianna, thank you for your fantastic review! We're delighted to hear that SmartMoving is easy to use and helps you efficiently set up new customers. YS Yana S. Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "Moving software" December 16, 2024 5.0 Overall preatty good software. easy to navigate Pros We like how it makes the estimates for each move. Cons Do not like that sometimes the leads we get are lost and we do not get them to our email. Review Source Response from SmartMoving Software December 26, 2024 Hi Yana, thanks for your review! We are happy to hear that you find SmartMoving easy to use and find value in our estimate tool! Please reach out to your customer success manager for assistance in your lead capture, we would be more than happy to help ensure that all leads are being routed properly. JG Jeff G. Ceo Transportation/Trucking/Railroad Used the software for: 2+ years ### "Feedback/great product" December 17, 2024 5.0 Its been good but it should be for the price we pay Pros That it has all you need for booking and tracking clients info Cons Not having a choice on what merchant service provider, as the rates are much higher then what we can get. This is a big downfall with this product Review Source Response from SmartMoving Software December 19, 2024 Thank you for your feedback, Jeff! We're glad to hear that SmartMoving has been valuable for booking and tracking client information. We understand your concerns about merchant service providers, if you’d like to discuss this further, please don’t hesitate to reach out. wP walter P. Dispatcher Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Smart Moving Software" December 26, 2024 5.0 Very user-friendly. I would not use any other software Pros Great Service. Would not use any other moving software Cons Some times the system goes down which can be frustrating Review Source Response from SmartMoving Software January 2, 2025 Hi Walter, thanks for the great review. We are glad that you are loving SmartMoving, thanks for your support! AB ALYSIA B. sales Logistics and Supply Chain Used the software for: 1-2 years ### "THANK YOU SMARTMOVING" December 26, 2024 5.0 I AM VERY HAPPY WITH MY OVERALL EXPERIENCE Pros IT IS VERY EASY TO NAVIGATE THROUGH ALL THE DIFFERENT OPTIONS Cons WE CAN NOT LOOK UP ADDRESSES IN THE SEARCH BAR Review Source Response from SmartMoving Software January 2, 2025 Hi Alysia, thank you for your review! We're so glad to hear you find SmartMoving easy to use. If you encounter any ongoing issues, please don’t hesitate to reach out to your Customer Success Manager—they’ll be happy to assist you in finding a solution. CC Christopher C. GM Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Good service" December 16, 2024 5.0 Great and I like it I will continue to use it. Pros Very helpful and I get more work now. It makes work a lot easier. Cons The cost. Would like it to be a little less. Review Source Response from SmartMoving Software December 19, 2024 Hi Christopher, thanks for the 5-star review! We are so glad to hear that SmartMoving helps you get work done more efficiently! DMD Daniela Maria D. Customer Represantive Logistics and Supply Chain Used the software for: 2+ years ### "Great Updates!" September 9, 2024 5.0 All the updates are extremely helpful (except the one with the truck fee). Since it has been updated from version 1.0 to version 2.0 it is a pleasure to use SmartMoving. Pros All the new features which make easier to estimate a job when it requires loading or unloading only (in the past we had to divide the estimate time to quote such moves). Cons The latest update with the truck/trip & travel fee is not too convenient, as we do not want our customers see how we calculate the price. Review Source Response from SmartMoving Software September 10, 2024 Hi, thanks you for your thoughtful review! We're glad to hear that the new features have made it easier for you to estimate jobs, especially for loading and unloading-only moves. It's fantastic to know that SmartMoving 2.0 has enhanced your experience. Please reach out to your customer success manager about your concerns regarding the update on the truck fees. They’ll be happy to work with you to find a solution that best fits your needs. Thank you for being a valued user! HW Heather W. Admin Assistant Consumer Services Used the software for: 6-12 months ### "Helpful and user friendly software." September 26, 2022 5.0 I love using SmartMoving it makes my work life so much easier and stress free. Pros I like that it is easy to use and input things without stressing over. I also like that it is easy to figure out how to do what I don't know how to do. It is also very organized with all the information about all the moves and keeping everything from communication with the leads to scheduled estimates and notes all in one spot. Cons I would change the fact where the notes from the Sales Opportunity page would auto transfer to the estimate page as well, so you did not have to flip between the two pages. Also something to think about adding would be a spot where you could upload documents pdfs or pics to a page as well. Switched from [Mr Mover Manager](https://www.capterra.com/p/140143/Mr-Mover-Manager/) Dissatisfied with prior software. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.