# Papertrail Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Papertrail Software - reviews, pricing plans, popular comparisons to other Application Performance Management products and more. Source: https://www.capterra.com/p/180057/Freshsales --- # Papertrail Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Papertrail ## What is Papertrail? SolarWinds Papertrail is a cloud-hosted log management tool designed for faster troubleshooting of infrastructure and application issues. Papertrail lets you consolidate your logs across your environment in one place and track real-time activity to easily diagnose and fix problems. Features such as log aggregation, tail and search, and proactive alert notifications make Papertrail a frustration-free service providing full and instant visibility across all logs. Try it now-no strings attached. ## What is Papertrail used for? [Log Management](https://www.capterra.com/log-management-software/)[Application Performance Management](https://www.capterra.com/application-performance-management-software/)[Observability](https://www.capterra.com/observability-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $7 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Papertrail?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.solarwinds.com&name=Papertrail) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Papertrail 4.3 (12) VS. [4.7 (343)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting Price $7 Flat Rate, Per Month Starting Price $10 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (12) Ease Of Use 4.5 (37) Value For Money 4.5 (11) Value For Money 4.5 (35) Customer Service 4.5 (8) Customer Service 4.5 (31) ## Papertrail alternatives [4.7 (31)](https://www.capterra.com/p/10016401/groundcover/reviews/) Starting price Contact vendor for pricing [4.5 (195)](https://www.capterra.com/p/118128/New-Relic/reviews/) Starting price $10.00 Per User, Per Month [4.5 (241)](https://www.capterra.com/p/172277/ManageEngine-Firewall-Analyzer/reviews/) Starting price $395.00 Per User, Per Month Highest Rated [Better Stack](https://www.capterra.com/p/202150/Better-Stack/) [4.8 (37)](https://www.capterra.com/p/202150/Better-Stack/reviews/) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/202150/Better-Stack/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Log Collection 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Collects and aggregates data from various systems within the IT environment Server Logs 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Log files automatically created for all activities performed by servers, such as a history of web page requests Archiving & Retention 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Data Visualization 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Graphical representation of data Event Logs 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important A chronological record of actions or occurrences within a network, software, or process Monitoring 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Observe and track the demand, usage, progress or quality of a system, product, or user Papertrail 35 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and report on everything that happens within the system or network Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Automatically identify unusual behavior Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Track and report regulatory data to either internal management or external stakeholders Analyze survey results via statistical testing or crosstabs directly within the software Graphical representation of data Access client's system information, including hardware and software configuration, to perform diagnostics A chronological record of actions or occurrences within a network, software, or process Control or restrict network traffic based on the source and destination of IP addresses, protocols and ports. Analyzing computer-generated records called logs to identify the root cause of errors, bugs, security threats, or other risks Collects and aggregates data from various systems within the IT environment Collects and aggregates data from various systems within the IT environment Splits and groups log data automatically or according to user-defined rules Automatically renames, resizes/compresses, archives or deletes old or oversized log files Observe and track the demand, usage, progress or quality of a system, product, or user Tracks and makes accessible data on the health of servers and other network components. Filtering incoming messages/alerts and detecting patterns to spot anomalies. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Active monitoring of systems, applications, or networks Identify and orchestrate execution of actions needed to restore systems to optimal conditions Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Log files automatically created for all activities performed by servers, such as a history of web page requests Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings Take actions to troubleshoot issues for networks, devices, etc. Interact with data visualization elements, such as charts and graphs, to drill down into data Features 4.3 (12) 4.3 Based on 12 reviews ## Pricing Value for money 4.5 (11) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/180057/Papertrail/pricing/) Free $0.00 It includes: - 48 Hours Search - 50 MB/Month - 7 Days Archive - Unlimited Systems - Unlimited Users 1 GB $7.00 Flat Rate,Per Month It includes: - 1 GB/Month - 1 Week Search - 1 Year Archive - Automated Export for Reporting - Encrypted Logging - Intuitive Web-Based Log Viewer - Long-Term Archive (S3) - Powerful Command-Line Tools - REST API - Search Alerts - Team-Wide Groups & Searches - Unlimited Systems - Unlimited Users 2 GB $18.00 Flat Rate,Per Month It includes: - 1 Week Search - 1 Year Archive - 2 GB/Month - Automated Export for Reporting - Encrypted Logging - Intuitive Web-Based Log Viewer - Long-Term Archive (S3) - Powerful Command-Line Tools - REST API - Search Alerts - Team-Wide Groups & Searches - Unlimited Systems - Unlimited Users 4 GB $35.00 Flat Rate,Per Month It includes: - 1 Year Archive - 2 Week Search - 4 GB/Month - Automated Export for Reporting - Encrypted Logging - Intuitive Web-Based Log Viewer - Long-Term Archive (S3) - Powerful Command-Line Tools - REST API - Search Alerts - Team-Wide Groups & Searches - Unlimited Systems - Unlimited Users 8 GB $75.00 Flat Rate,Per Month It includes: - 1 Year Archive - 2 Week Search - 8 GB/Month - Automated Export for Reporting - Encrypted Logging - Intuitive Web-Based Log Viewer - Long-Term Archive (S3) - Powerful Command-Line Tools - REST API - Search Alerts - Team-Wide Groups & Searches - Unlimited Systems - Unlimited Users 16 GB $150.00 Flat Rate,Per Month It includes: - 16 GB/Month - 1 Year Archive - 2 Week Search - Automated Export for Reporting - Encrypted Logging - Intuitive Web-Based Log Viewer - Long-Term Archive (S3) - Powerful Command-Line Tools - REST API - Team-Wide Groups & Searches - Unlimited Systems - Unlimited Users Value for money 4.5 (11) 4.5 Based on 11 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)[ PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[ Amazon CloudWatch](https://www.capterra.com/p/204333/Amazon-CloudWatch/)[ Librato](https://www.capterra.com/p/147950/Librato/)[ Honeybadger](https://www.capterra.com/p/251864/Honeybadger/)[ AppOptics](https://www.capterra.com/p/180056/AppOptics/) ## Support, customer service and training options Customer Service 4.5 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (8) 4.5 Based on 8 reviews ## User reviews Overall rating 4.3 Based on 12 reviews Filter by rating 5(4) 4(8) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Backend Developer Computer Software ### "Quickly monitor, filter your logs and get notified about errors" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 18, 2022 Pros We use Papertrail for monitoring all of our micro services. It's really convenient to get an overview of the state of a service, quick and easy to filter through logs and to set up alerts for warnings or errors. Because of its integration with Heroku, adding Papertrail to a new service can be done in just a few clicks. Cons It may be difficult to use some functions without prior software development knowledge. The syntax for filtering logs differs from the one used to set up alerts (with the latter being regex). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Marketing Manager Information Services ### "Maintain logs and detect errors instantly" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 4, 2021 With Papertrail, we are able to gain visibility into our IT infrastructure and better analyze logs to improve troubleshooting as errors arise. It's great to have a centralized hub for logs and advanced monitoring tools at hand with powerful search capabilities. Pros Papertrail is packed with tons of features for log management. It has dashboards with an intuitive interface, search filters to find specific logs in a bunch of raw log data, and log archiving to store logs you may want to keep in the future. I especially find their search capability impressive since you can enter various keywords to quickly find what you are looking for and troubleshoot root causes. Cons When configuring logs from the server to Papertrail, I wasn't able to enable this on my own. I needed a web developer's help since they are different ways to integrate the logs in Papertrail and I found it to be confusing. I didn't find their online resources to be as helpful either, however, their customer service is responsive and can point you in the right direction. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jose F. G. Director of Operations Internet ### "Helps consolidate logging in today’s containerized world" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 6, 2020 We’re able to keep track of key transactions logging and debugging errors faster and more efficiently. Pros With today’s web infrastructure relying on multiple containers, it means that logs generation speed has multiplied and it makes it difficult to debug and trace core functionality. Papertrail helps solve the issue by providing a pipeline to a clean UI and tools to make it easy to debug and keep visibility of key application transactions. Cons It’s cost structure was confusing at first and we spent our quota too quickly. It required us to rethink what to log and what not to log, which isn’t necessarily a bad thing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Jonathan M. Tect Computer & Network Security ### "Papertrail" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 28, 2020 Free logging for our discord and other web scrapers. Use it to report any errors. Pros The ability to have multiple machines per host is really nice feature. Additionally, the ability to send errors by email, webhook or with any other integration is nice too. Cons Nothing big that I have discovered yet. The only feature that I wish for is that they would update the npm module. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PT Phuong T. software engineer Computer Software ### "Papertrail Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 9, 2020 Pros The first impression with Papertrail is that it's pretty much completed and easy to use with simple steps for new users. It saves and shows logs according to your need, so it helps user saving lots of time and effort. The software is very useful and stable, so I would recommend this to others. Cons The price is not very competitive. I would like to have more features with this price. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HQ Hung Q. SSE Computer Software ### "My review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 12, 2019 Pros Intuitive UI, easy to use and setup. I can integrate papertrail to my app rapidly. It saves me a lot of time for troubleshooting issues. Cons Do not have the on premise (Self-Hosted) version. Alternatives considered [Elastic Stack](https://www.capterra.com/p/149304/Elasticsearch/) Reasons for choosing Papertrail on premise version Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Software Engineer Computer Software ### "Quick and basic solution for centralized logging" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 5, 2019 We use this to aggregate log for our microservices app. The integration process is simple and straightforward, but analytic feature should be improved. Pros Easy to integrate: It took only 30 minutes to integrate Papertrail with our application. There are step-by-step instructions to integrate Papertrail with your app in most web servers/frameworks. Cons The UI is pretty basic. No built-in analysis feature, we have to export the log manually for analysis. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Diego M. VP Engineering Investment Management ### "Simple UI, just what you need for log management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 23, 2019 I love how it is like having the terminal, but all your logs in one place. tail/grep is really all you need when reading logs, their autorefreshed ui and search does what I need, and having things like email alerts when certain keywords appear on certain servers is a nice feature Pros tail -f style by default. No need to refresh the screen to get new events. But also has nice search with special character to exclude terms, time range, etc Cons Nothing, all our team needed was a central place to get all our logs from, and papertrail did just that Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User DevOps Engineer Computer Software ### "Great way to catch logs if you're on top of things." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 December 19, 2018 Pros It is easy to link Papertrail to applications and search logs for the given log storage time. Cons We only keep logs for 24 hours, and then we store them in S3. It is very difficult to search through these logs since they are broken up into one hour chunks and all mixed together. Though I understand if that is outside of Papertrail's control. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User SAP Successfactors Consultant ### "Useful, Very Insight ful tool, with erespect to Heroku APP" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 24, 2018 Event logs, debug logs of application (Custom applications running on Heroku) Pros Good Insight on debug logs, and event monitoring, Provides high lithed view of the errors in the application. Cons Monitoring database events, there is scope for improvement on monitoring the database level events/logs/deadlocks. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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